A leading SaaS company seeks a Partner Sales Executive in Dublin to drive partner-led growth in EMEA. The role involves building a partner ecosystem, achieving sales targets, and collaborating closely with other sales teams to unlock revenue opportunities. Ideal candidates will have over 5 years of B2B sales experience in a high-tech SaaS environment, strong communication skills, and experience creating business plans with C-level stakeholders. This position offers a hybrid work model. #J-18808-Ljbffr
Partner Sales Executive Zendesk is seeking a high‑energy Partner Sales Executive to drive partner‑led growth in EMEA. You will own the partner strategy and execution across your territory, collaborating closely with Zendesk Direct Sales to unlock new revenue opportunities. Responsibilities Build a powerful ecosystem of partners aligned with Zendesk’s go‑to‑market priorities and amplify the Zendesk brand in the region. Achieve partner sales targets, both new business and expansion opportunities within existing customers. Assess partner capacity and capability gaps; recruit, onboard, and enable new partners where needed. Enable partners on key Zendesk value propositions and sales plays, training them on products, systems, and the Zendesk Partner Connect portal. Develop joint business plans with top partners, review progress quarterly, and take remedial actions if performance gaps arise. Align regional sales organizations with relevant partners and ensure strong mutual support and understanding, acting as a liaison between the partner ecosystem and Zendesk Sales. Collaborate with Zendesk Marketing and Partner Marketing to build, track, and implement joint GTM activities for top‑of‑the‑funnel partner pipeline and revenue. Provide partners with an excellent experience and support them with queries across Zendesk functions (Pre‑Sales, Sales, Sales Operations, Marketing, Enablement, etc.). Track sales opportunities (lead registration, quotes, etc.) and drive partner revenue generation activities to achieve agreed‑upon targets. Keep a continuous focus on building a strong new business pipeline. Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers. Be a Zendesk Partner Program ambassador, both internally and externally. Maintain and update partner information in our CRM tool and provide accurate forecasts on a weekly basis. Qualifications Bachelor’s degree. 5+ years of selling B2B, with at least 3 years in a high‑tech, fast‑paced SaaS company. Quota‑carrying experience with a track record of over‑achieving sales targets. Proficiency with CRM, Google Workspace, and other business productivity tools. Strong prospecting, excellent time management, and organizational capabilities. Tenacity, drive, and a motivation to exceed expectations. Excellent verbal and written communication skills, including outstanding video‑conference presence. Experience creating business plans with C‑level stakeholders to guide partner execution. Significant experience selling within the software/SaaS industry. Self‑motivated and accountable with a tenacious work ethic to over‑achieve targets. Flexibility and comfort working in a fast‑paced, high‑growth, collaborative environment. Knowledge of a sales methodology (e.g., Sandler, Challenger) and ability to coach others. Strong analytical skills; experience with BI tools and dashboards is a plus. Fluency in English required; Nordic and Benelux languages are an advantage. Benefits Zendesk offers a hybrid work model that blends in‑office collaboration with remote flexibility, fostering a purpose‑driven culture of diversity, equity, and inclusion. We provide competitive compensation, comprehensive benefits, and professional growth opportunities for our employees. Equal Opportunity Zendesk is an equal‑opportunity employer and is proud of our ongoing efforts to foster global diversity, equity, and inclusion. We consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, or any other protected characteristic. Zendesk is an AA/EEO/Veterans/Disabled employer. For U.S. applicants, further information about your EEO rights can be found on the Zendesk website. #J-18808-Ljbffr
Job Description We are looking for a Senior Database Engineer to support our growing data environment. This role is essential for maintaining the reliability and performance of our applications. You will be part of a team managing a complex and expanding system, and we seek an experienced individual with a strong commitment to consistency and reliability. Key Responsibilities Install, configure, upgrade, and maintain various database servers Monitor system performance and optimize as needed Implement and uphold security protocols Design and maintain cloud infrastructure using infrastructure‑as‑code tools Develop and manage data backup and recovery processes to ensure data security Collaborate with the application development team to establish data architecture and quality standards Plan for capacity and conduct regular system audits to optimize resource use Document and standardize system procedures Perform schema changes without downtime Automate routine tasks Participate in on‑call support as needed Basic Qualifications 5+ years of experience in managing data environments, including architecture, monitoring, and troubleshooting Proficiency in automation and scripting languages Familiarity with data query languages and stored routines Preferred Qualifications Knowledge of cloud data solutions and infrastructure provisioning tools Experience with managing complex data environments and addressing performance challenges Familiarity with containerization and orchestration tools Ability to work across multiple functions and adapt to various tasks Problem‑solving skills and algorithmic thinking Collaborative and positive work ethic, with a focus on ownership and enjoyment Strong communication skills Technical Stack Kubernetes, MySQL, PostgreSQL, Clickhouse, MongoDB. Hybrid Work Our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. EEO Statement Zendesk is an equal‑opportunity employer. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. As part of our commitment to fairness and transparency, we may use AI or automated decision systems for screening. For reasonable accommodation, please email peopleandplaces@zendesk.com. #J-18808-Ljbffr
A global customer service platform is looking for a Senior Database Engineer in Dublin. Main responsibilities include maintaining database servers, optimizing performance, and collaborating with development teams. Candidates should have over 5 years of experience in data management, strong skills in automation, and familiarity with various database technologies. A hybrid work model is offered, requiring some in-office presence. #J-18808-Ljbffr
A leading customer engagement software company in Ireland seeks an AI Agent Engineer to drive innovation and technical leadership in AI technology. The role involves architecting, developing, and deploying intelligent agents, optimizing their performance, and collaborating with cross-functional teams to create impactful AI solutions. Ideal candidates will have a strong background in LLM-oriented system design and programming expertise in Python. #J-18808-Ljbffr
A leading customer engagement company is seeking a Senior Engagement Manager in Dublin, responsible for leading complex customer implementation projects. The ideal candidate will possess strong project management skills, be bilingual in English and French, and have a proven background in delivering technology solutions. This role provides the flexibility of a hybrid work model, requiring only one day per week in the office. #J-18808-Ljbffr
Senior Engagement Manager-French Speaking Zendesk – Dublin, County Dublin, Ireland Job Description Zendesk Professional Services sits within Zendesk’s Customer Experience organisation and is focussed on maximising the impact of Zendesk software for both existing and new customers. About The Team The Professional Services team works on projects across EMEA with customers of all sizes, from Commercial to Enterprise. Engagements range from new customer implementations, focussed on delivering zendesk at scale and transforming existing CX operations, to working with existing customers to further enhance their use of Zendesk, particularly with AI. About The Role A Senior Engagement Manager at Zendesk plays a critical role in leading and ensuring the success of our most complex and high-value customer implementation projects. The role involves managing customers through implementation projects, particularly large scale projects across UK&I. The role requires a strong balance of leadership, excellent communication skills and advanced project management capabilities. To be successful, you must be a capable leader, steering project teams and customer engagements towards exceptional outcomes. You should be dynamic, a strong problem solver and able to manage competing priorities. Part of the role will focus on improving our delivery methodologies as Zendesk’s products grow and we continuously improve how we deliver with impact. We are looking for someone who can deliver projects in both English and French. In This Role You Will Oversee the delivery of implementation projects for Zendesk’s customers from inception through to completion, ensuring they exceed customer expectations and are delivered on time and budget. Act as the lead point of contact for our customers when they engage with Professional Services. You will be the connector between Sales and Customer Success and build strong relationships with Zendesk customers at all levels, from administrators to C-suite leaders. Risk management and problem solving: Identify potential risks and bottlenecks in project execution and proactively lead on finding and implementing solutions. Strategic oversight: Provide strategic guidance to ensure projects align with both customer objectives and Zendesk’s internal goals. Manage individual project profitability with an understanding of internal revenue targets and a strong commercial awareness to deliver against Zendesk's revenue targets. Use Zendesk’s internal Professional Services Automation tool daily to manage projects, including resource management, forecasting, budget control and billing. Lead commercial discussions with customers to expand existing services engagements. Occasionally support pre‑sales teams in scoping and shaping future services projects and sharing previous delivery experience. Methodology enhancement: Actively contribute to the evolution of our project delivery methodology to improve efficiency and effectiveness of our customer engagements. Mentor and support junior team members, fostering a culture of continuous improvement and professional growth. Be proactive about expanding your knowledge of Zendesk’s product and latest releases. Have a strong understanding of CX trends and Zendesk’s position as a market leader. Be comfortable working with personal utilisation targets and tracking billable time on a weekly basis. Your Skills And Experience Ability to speak both English and French to business level and deliver projects in both languages comfortably. 6+ years experience of project management with experience focussed on delivering technology or software projects Proven experience in customer-facing roles, particularly in a technology company or Professional Services environment Demonstrated ability to manage large, complex projects and multiple engagements simultaneously Comfortable managing project forecasting and managing to a forecast to ensure delivery against planned work Exceptional leadership skills Advanced organisation capabilities and proactive approach High energy individual who can be flexible, enjoys variety in their work and thrives working in an organisation that is growing and changing at pace Good interpersonal skills and the ability to collaborate with both customers and internal teams Bachelor’s degree Ability and willingness to travel up to 20% - this would either be into a Zendesk office or to a customer location Ability to excel under pressure in a fast-paced, dynamic environment Previous commercial experience of working within Professional Services, particularly working with Statement of Works (SOWs) and different Professional Services contract types from Fixed Fee to Time and Materials and the commercial nuances of how they impact delivery approach Relevant certifications in project management (e.g., PMP, PRINCE2, Scrum, Agile Practitioner and SAFe) are highly desirable Experience of using Asana and Certinia Our Flexible working Model We embrace a flexible hybrid model, with just one day a week in the office, giving you the perfect balance between collaboration and the freedom of remote work. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. AI Screening & EEO Statement As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Software Development #J-18808-Ljbffr
Join to apply for the Senior Solutions Consultant role at Zendesk Role Overview The Senior Solutions Consultant plays a crucial role in guiding the technical and solution-oriented aspects of the Zendesk sales cycle, particularly focusing on the transformative impact of artificial intelligence (AI) on customer and employee experience. This role requires a strong understanding of the application of AI technologies, such as LLMs and ChatGPT, and the ability to communicate innovative concepts to a diverse range of stakeholders, including those at the C-level and director level. Working alongside Sales, Marketing, Product Managers, and a broad cross-functional team, the SC acts as a vital technical link between our Sales team and prospective clients. Responsibilities include managing technical engagements, coordinating the involvement of subject matter experts and owning relationships with customer stakeholders. A key focus is on evaluating how AI can sustainably enhance customer interactions and deliver real business value. Requirements Over 5 years of Presales experience with an emphasis on AI's impact. Deep understanding of AI's role in reshaping customer service, especially using technologies like LLMs and ChatGPT. Expertise in AI, Automation, and Bots, focusing on practical applications in Customer Service Software, ITSM, Data Warehousing, Business Intelligence, and more. In-depth knowledge of SaaS Business applications. Proficiency in web/scripting technologies, including HTML, CSS, JavaScript, JSON. Strong interpersonal, communication, persuasion, presentation, and writing skills to effectively discuss AI's benefits and challenges across diverse audiences. Experience in managing customer pilots and Proof of Concepts, focusing on AI's capabilities and value. Experience aligning RFI/RFP requirements with AI-driven software solutions. Excellent problem-solving skills to meet diverse business needs with precise technical solutions. Proficiency in solution scoping and influencing product development with a focus on diverse AI considerations. A Bachelor’s degree or equivalent experience; a graduate degree is a plus. Willingness to travel to customer sites. Strong passion, exceptional people skills, and the ability to independently manage multiple complex projects while encouraging diverse participation. Prior consulting experience with a focus on delivering AI-led enterprise software solutions. Domain expertise in specific industries. Familiarity with CCaaS and related technologies. Experience facilitating Design-Based Thinking sessions focused on AI's role and diverse user needs. Ability to develop reference architectures that support client solutions. About Zendesk Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request. Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting, Information Technology, and Sales Industries Software Development #J-18808-Ljbffr
Job Description Zendesk’s people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (Airbnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day. The AI/ML Platform team is at the forefront of this mission. We build the foundation that powers every AI‑driven experience at Zendesk, enabling product teams to build, evaluate, and deploy state‑of‑the‑art Large Language Model (LLM) applications reliably and at scale. We’re looking for a Staff ML Engineer to build the next wave of GenAI infrastructure at Zendesk. This includes our internal research platform, LLM Proxy, A/B Testing & Evaluation benchmarking, agentic workflow orchestration tools. You’ll empower Zendesk’s ML/AI teams by building secure, cost‑optimized, and developer‑friendly ML platforms that scale across use cases and products. You’ll work closely with Engineering, Product, Architects, and Tech Leads to ensure the platform strategy is tightly aligned with company goals while ensuring the delivery of robust, scalable, and production‑ready systems. What you get to do every day Lead the design, rollout, and optimization of ML Platform components including model serving, feature management, training pipelines, and evaluation frameworks. Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost‑efficient access to multiple foundation models. Champion best practices around service resilience, observability, cost efficiency, and performance optimization. Partner with stakeholders to ensure platform investments align with Zendesk’s AI/ML roadmap and business priorities. Foster a culture of technical excellence, inclusion, and mentorship within the engineering team. What you bring to the role 7+ years of hands‑on experience developing and deploying ML models or Generative AI. Proven success in production deployments with a focus on scalability, reliability, and availability. Familiarity with MLOps best practices (CI/CD for ML, model monitoring, automated retraining pipelines). Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools. Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure). Fluency in any server‑side programming language and the testing frameworks (Python, Java, Scala, Golang, Ruby). Sound understanding of architecture and software design patterns for server‑side domains. Experience owning the full lifecycle of ML/AI platform components from early design to production deployment. Preferred Qualifications Experience with AI technologies in automating processes and developing agentic solutions and frameworks. Experience building tools that improve developer productivity and platform adoption across multiple teams. What our tech stack looks like Our code is written in Python. Our servers live in AWS. LLM Vendors: OpenAI, Anthropic, Google, Llama. Infra: Kubernetes, Docker, Kafka, AWS. What we offer Full ownership of the projects you work on. What you will be doing will have a huge impact. Team of passionate people who love what they do. Exciting projects, ability to implement your own ideas and improvements. Opportunity to learn and grow. Everything you need to be effective and maintain work‑life balance. Flexible working hours. Professional development funds. Comfortable office and a remote setup. Choice of your laptop and other equipment. Premium Medical Insurance as well as Private Life Assurance. Hybrid: In this role In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
Regional Counsel (North and South EMEA) (French speaker) Location: London, Dublin, Paris, Krakow, or Lisbon office. At Zendesk, we are seeking a dynamic and diligent Regional Counsel to cover Zendesk’s North and South EMEA Regions, which includes the Nordics, Benelux, Netherlands, France, Iberia, Israel, Greece, and Turkey. What You'll Be Doing Provide Rapid Counsel & Lead Commercial Negotiations: Serve as a primary contact for the GTM organization in the Region, providing rapid, business‑savvy, and risk‑balanced advice on deal structures and legal issues such as privacy, AI and compliance. Negotiate, draft, and finalize a high volume of complex revenue‑generating and non‑revenue generating agreements, including SaaS contracts, partner agreements, and professional services contracts, with diverse EMEA customers. Build fluency in emerging AI regulatory landscapes and support the GTM teams by managing the contractual implications related to the deployment and use of Zendesk’s AI‑powered product features. Partner with the GTM Management Team to Ensure Financial and Sales Alignment: Serve as a business partner to the GTM Management Team in the Region and collaborate with internal stakeholders across the business – including Sales, Finance, Revenue Operations, and Deal Desk – by actively participating in management team meetings and attending forecast meetings as needed, to ensure commercial contracts align with corporate policies and revenue recognition standards. Improve Processes: Recommend and implement enhancements and upkeep for standard form agreements, playbooks, CLM workflows, and training materials to streamline the sales process and ensure compliance; partner with internal technology teams to support the use of AI‑powered tools and processes aimed at increasing efficiency in routine legal tasks. Be a great teammate on a fantastic team: Support company initiatives, special projects, and enablement for GTM teams and work as a key team member of the fantastic EMEA commercial legal team offering support and demonstrating flexibility across matter types and regions. What You Bring To The Role Extensive experience in transactional law with a focus on technology commercial agreements, including prior in‑house roles at B2B SaaS or high‑growth cloud technology companies. Ability to coordinate effectively and gain trust and confidence with personnel at many different levels. Deep expertise in drafting and negotiating complex commercial contracts in the SaaS arena and in tackling the contractual implications of emerging technologies and regulations, such as DORA, NIS2, the EU Data Act and the EU AI Act. Exceptional business judgment, and the resilience to thrive autonomously in a high‑velocity, fast‑scaling environment. Strong foundation and proven experience in data protection and privacy law (GDPR, cross‑border transfers), including negotiating Data Processing Agreements (DPAs). Mandatory fluency (written and oral) in French and English. Other European languages are beneficial. Familiarity with LegalTech and business systems (e.g., Contract Lifecycle Management (CLM) tools, Salesforce, DocuSign). Fully qualified lawyer in France and/or England & Wales. Qualifications from other EMEA jurisdictions considered. Working Model At Zendesk, we embrace a flexible hybrid model, with just one day a week in the office, giving you the perfect balance between collaboration and the freedom of remote work. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request. Job Attributes Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Legal Industry: Software Development #J-18808-Ljbffr
