Retention - Sales Advisor Department: Retention Employment Type: Full Time Location: Dublin 18 Compensation: €45,000 / year Description The Opportunity We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure! Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy. Key Responsibilities Help customers to reduce their energy costs and ultimately their costs Help the business to understand why customers are looking to leave so that we can improve our products and services going forward Handle calls from customers who are looking for a better energy offer Manage daily, weekly, and monthly KPIs to maintain performance and customer churn Build friendly customer relationships in order to minimise customer churn Support with mentoring and coaching for our junior sales team Ad hoc phone-based activities as required A suite of Retention tools available to encourage customers to stay with PrepayPower Skills, Knowledge and Expertise Excellent interpersonal, problem solving and relationship management skills Experience working within a sales role About This Role: Uncapped commission structure Salary 30,000 base and 15,000 bonus (uncapped) 'Pay per sale incentivisation structure Incentivised Mentoring Programme Realistic progression structure Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation Benefits Competitive salary & bonus structure Pension Contribution Scheme Discounted Health Insurance Group Scheme with Laya Healthcare. TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy. And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot. Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Experience Advisor Department: CX Employment Type: Full Time Location: Dublin 18 Compensation: €32,400 / year Description We are building a CX team and culture that puts people first, customers and colleagues alike. If you want to help shape a growing organisation, influence how we work, and be part of creating a gold standard customer experience, we would love to meet you. We are looking for someone who takes initiative, shows ownership, embraces feedback and wants to grow with us. Someone who does not just join a culture but helps make one. Key Responsibilities Handle customer queries across omni channel support including phone, email, chat and web. Manage approximately 50 to 70 incoming phone calls per day while maintaining high quality across all channels. Identify and assess customer needs to achieve effective first contact resolution. Build trust and strong relationships with customers through open, friendly and proactive communication. Provide accurate, clear and complete information using the correct tools and systems. Meet individual and team SLA targets while contributing to our high customer satisfaction goals. Keep detailed and organised records of customer interactions and account updates. Follow all communication procedures and company guidelines. Bring energy and enthusiasm by going the extra mile for customers when needed. Actively contribute to CX culture by sharing ideas, feedback and solutions that help us grow. Skills, Knowledge and Expertise Previous customer support or service experience is preferred. Strong customer orientation with the ability to adapt to all types of customers and situations. Excellent communication, active listening and problem solving skills. Comfortable working across multiple channels including phone, chat and email with strong attention to detail. Strong time management skills with the ability to prioritise and multitask. A desire to deliver a Best in Class customer experience every time. Familiarity with CRM systems and digital workspaces is an advantage. Experience in the energy industry is beneficial but not essential. A team player who embraces feedback, wants to grow and enjoys contributing to a positive culture. About This Role €27,000 basic salary with a €5,400 bonus structure. This role will require working shifts, including weekends and bank holidays. The first month's bonus is guaranteed. Based full-time in our Sandyford Office - Dublin 18 Benefits Competitive salary & bonus structure Great career progression opportunities Continual training and development Generous annual leave, increasing with service PrepayPower Staff Tariff Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Employee Assistance Programme - a confidential 24/7 support for employees provided by Telus Tax Saver Travel Tickets Bike to Work Scheme Modern offices with excellent facilities Pension Contribution Scheme after twelve months of service. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register. #J-18808-Ljbffr
Energy Pricing Lead Department: Trading Employment Type: Full Time Location: Dublin 18 Description We are growing our hedging, pricing and trading team to allow us to support the expansion of our Yuno Energy brand. As part of this expansion, we are looking for an energy pricing lead to join our team of energy and commodity market experts. The team fosters a strong spirit of collaboration, continuous development, and excellence. Our work is heavily data based; therefore, you should have a third level degree in a quantitative subject such as engineering, mathematics, finance / economics, or the sciences. Work experience in the industry is desired for the role with any gas and electricity pricing or trading experience being highly advantageous. You should have a good understanding of electricity and gas markets, and a desire to know and understand more about how our customers consume energy and how wholesale and retail energy markets will develop in the future. You will support the design of electricity, gas and heat tariffs for our commercial customer base and will also support residential pricing. You should be able to take the lead in implementing, tracking and trading hedge strategies, along with providing best in class analysis of the markets we operate in. As we are a data driven company, Ideally, you should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Additionally, you will be involved in supporting customers in their transition to renewable energy. Key Responsibilities The Role The role requires close co-operation with our Forward Trading, Finance and Commercial sales teams. It will focus primarily on two areas: Commercially Focused: Support the production of commercial & Residential electricity, gas and heat prices and tariffs Preparation of price and information for tenders/quotes for larger customers Track prices offered and benchmark Conduct competitor analysis and help us understand the market we operate in Critique and evaluate competitor offerings, use these findings to better serve our existing commercial customers and aid in the expansion and diversity of our customer base. Work closely with our billing teams to ensure accurate and timely billing through the customer lifecycle. Work with our hedging team to manage and report on price risk Assist in the day to day trading activities of the company and partake in a rota executing trades for commercial customers Work with management to produce board reports on our commercial activities and exposures Produce tools to help automate new or existing business processes Report activities or findings in a concise and transparent manner Customer Focused: Answering price related queries for both internal and external customers Provide trading support to our customers and serve as a point of contact Assist in the provision of market insights to our customer base Support the commercial sales and billing teams, working closing to resolve customer queries and ensure a high level of customer experience Assist commercial customers in their green energy transition by providing guidance on renewable energy solutions, including supporting Power Purchase Agreements with renewable assets, Guarantees of Origin pricing and Biomethane pricing Skills, Knowledge and Expertise Five years' experience in the energy industry within supply and / or generation, ideally Three + years direct experience in electricity and gas customer pricing. Deep understanding of the Irish Electricity and Gas markets Extensive knowledge of electricity and gas customer pricing from first principles Be resourceful and proactive. We are looking for a self-starter who enjoys having accountability and ownership while being part of a collaborative team Strong problem solving, analysis and attention to detail Have the ability to lead a team and mentor junior staff High level of proficiency in Microsoft Excel Strong data handling & programming skills are highly desirable with experience in tools such as or similar to: Python, SQL and PowerBI. Comfortable working with large amounts of data Clear, concise and structured communication skills Ability to follow, map and improve processes Adaptable, flexible, able to change priorities Benefits Competitive salary & bonus structure Great career progression opportunities Continual training and development Generous annual leave, increasing with service PrepayPower Staff Tariff Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Employee Assistance Programme - a confidential 24/7 support for employees provided by Telus Tax Saver Travel Tickets Bike to Work Scheme Modern offices with excellent facilities Pension Contribution Scheme after twelve months of service. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Field Sales Representative - 2k sign on bonus Department: Field Sales Employment Type: Full Time Location: Ireland Compensation: €32,000 - €50,000 / year Description The Field Sales Representative will generate new customer leads through face-to-face sales - helping prospective customers to analyse and take control of their energy costs. What's in it for you ? €2,000 sign on bonus after successful probation * Basic salary starting from €32,000 - €34000. Uncapped and Realistic On Target Earnings -OTE of €50,000 in first year. Flexible working options available. Daily Lunch Allowance Company Vehicle or Fuel Card Allowance DOE. 21 days annual leave, increasing with service. Key Responsibilities Conduct door-to-door sales visits to residential customers and multiple property owners with a focus on high conversion rate. Promote and sell Prepay Power products/services. Consistently hit/exceed individual targets and KPIs. Execute strategic sales approaches to maximise customer engagement. Overcome objections and close deals effectively, ensuring a high success rate. Maintain accurate records of leads, customer interactions, and sales outcomes using CRM tools. Continuously refine sales strategies providing feedback to optimise performance Represent the company with professionalism, enthusiasm, and a winning attitude. Full training & development provided to succeed in this role. Skills, Knowledge and Expertise You'll need to be self-motivated, resilient & passionate about sales. A target driven individual, motivated by OTE and quality of service. Ambitious and embraces a challenge - looks for solutions. Have an outgoing personality, ability to communicate clearly and concisely. Benefits €2,000 sign on bonus after successful probation (T's & C's applied) Basic salary starting from €32,000 - €34000. Uncapped and Realistic On Target Earnings - realistic OTE of €50,000 in first year. Flexible working options available. Daily Lunch Allowance Company Vehicle or Fuel Allowance DOE. 21 days annual leave, increasing with service. Full training and ongoing development will be provided by our dedicated Field Sales Training team. Realistic progression opportunities Pension Contribution Scheme. Discounted Health Insurance Group Scheme & EAP. Established employee CSR, Wellness and Social Committees, and great social events. Refer a Friend Scheme - up to €1000. Tax Saver Travel Tickets & Bike to Work Scheme & more To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Senior Field Sales Representative - 2k sign on bonus Department: Field Sales Employment Type: Full Time Location: Ireland Compensation: €36,000 - €50,000 / year Description We are seeking an experienced field sales professional to join our team, with a proven track in achieving sales within the utilities sector. Join us and become part of a dynamic, ambitious team putting control in the hands of our customers. What's in it for you? €2,000 sign on bonus after successful probation * Basic salary starting from €36000 - €38,000. Uncapped and Realistic On Target Earnings - realistic OTE of €50,000+ in first year. Flexible working options available. Daily Lunch Allowance Company Vehicle or Fuel Allowance DOE. 21 days annual leave, increasing with service. Key Responsibilities 2 years experience in D2D Field Sales or Utilities Field Sales or demonstrable experience within Field Sales. Track record of delivering against targets, in a sales or comparably demanding environment Excellent communication and interpersonal skills to create trust through effective listening to verbal and non-verbal cues and responding appropriately to individual customers Accountability for performance and personal ownership of corrective measures Belief in the importance of the customer and willingness to meet and exceed customer expectations Strong analysis and judgement skills to prioritise and focus on best opportunities Work on own initiative and continually looking for ways to improve sales performance Previous field sales/door-to-door or customer facing sales experience Ability to deliver results consistently Results driven Resilient Self-motivated Full clean drivers license Skills, Knowledge and Expertise The Field Sales Representative will generate new customer leads through face-to-face sales - helping prospective customers to analyse and take control of their energy costs. Conduct door-to-door sales visits to residential customers and multiple property owners with a focus on high conversion rate. Promote and sell Yuno Energy products/services. Consistently hit/exceed individual targets and KPIs. Execute strategic sales approaches to maximise customer engagement. Overcome objections and close deals effectively, ensuring a high success rate. Maintain accurate records of leads, customer interactions, and sales outcomes using CRM tools. Continuously refine sales strategies providing feedback to optimise performance Represent the company with professionalism, enthusiasm, and a winning attitude. Benefits €2,000 sign on bonus after successful probation (T's & C's applied) Basic salary starting from €36000 - €38,000 Uncapped and Realistic On Target Earnings - realistic OTE of €50,000 in first year. Flexible working options available. Daily Lunch Allowance Company Vehicle or Fuel Allowance DOE. 21 days annual leave, increasing with service. Full training and ongoing development will be provided by our dedicated Field Sales Training team. Realistic progression opportunities Pension Contribution Scheme. Discounted Health Insurance Group Scheme & EAP. Established employee CSR, Wellness and Social Committees, and great social events. Refer a Friend Scheme - up to €1000. Tax Saver Travel Tickets & Bike to Work Scheme & more To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Senior Tax Manager Department: Finance Employment Type: Full Time Location: Dublin 18 Description The Opportunity To support our ambitious growth plans and build on our success to-date, we now require Senior Tax Manager who will own our tax and audit functions. This newly created role reports directly to the Group CFO and will have direct access to the Executive Team with regular exposure to our Board. You will be responsible for partnering collaboratively across our finance function and wider business unit managers ensure full tax compliance across the Group, maintaining strong governance standards. To be successful in role, you will be a qualified accountant with a proven track record in a tax function ideally with exposure to UK and ROI tax legislation. You will have a natural bias towards data decision-making, strong analytical problem-solving skills, be results-driven, curious and a self-starter. You will enjoy working in an entrepreneurial environment delivering practical results and be able to influence and work collaboratively to achieve business and commercial results. Our regulated environment and disruptor nature requires the strong ability to be operationally focussed, possessing the skills to understand complex market processes, accounting processes and have a strategic outlook. We are re-defining the energy sector and are looking for ambitious candidates to join our team and be part of our growth story. Key Responsibilities Tax Management Manage the preparation and submission of all Irish corporation tax returns for the Group. Oversee compliance with VAT, RCT (Relevant Contracts Tax), PAYE, carbon/environmental levies, and other sector-specific taxes. Lead the preparation of tax reporting under FRS 102, including current and deferred tax computations and disclosures for the Group. Monitor changes in Irish, UK and EU tax legislation (e.g., Pillar Two, green energy incentives) and assess impact on the business. Point of contact for all external tax advisors Ownership of transfer pricing requirements across the group ensuring all teams are recording their work sufficiently and all relevant back up is maintained Governance & Risk Management Ownership of all tax policies and procedures and evolving these as needed Carry out internal reviews of adherence to tax policies and procedures across the business (utilising external expertise were required) Develop tax risk management reporting framework that feeds into the overall Group risk reporting framework Present to the Risk Committee on tax elements of risk register Key stakeholder in groups tax strategy alongside CFO, Chairman and external tax consultants Skills, Knowledge and Expertise Qualified Accountant with 5+ years post qualified experience (ACA /ACCA) 5 years post qualification experience in tax ideally in industry Strong knowledge of Irish CT, VAT, PAYE, Transfer Pricing essential Strong ability to prioritise, manage deadlines, organise their work effectively, take initiative. Experience influencing senior stakeholder leveraging actionable insights. Inquisitive mind with ability to understand and solve complex business problems, high attention to detail and the ability to synthesize large amounts of data top-down / bottom-up. A self-starter who enjoys having accountability and ownership while being part of a collaborative team. Clear, concise and structured communication skills and approach. Able to roll up their sleeves, and drive results. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences. Benefits Career Incentives & Benefits: Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Hedging and Trading Specialist Department: Trading Employment Type: Full Time Location: Dublin 18 Compensation: €45,000 - €65,000 / year Description We are expanding our hedging, pricing and trading team to allow us to support an expansion into the commercial energy supply sector through our new Yuno Energy brand. As part of this expansion, we are looking for a hedging and trading specialist to join our team of energy and commodity market experts. The team fosters a strong spirit of collaboration, continuous development, and excellence. Our work is heavily data based; therefore, you should have a third level degree in a quantitative subject such as engineering, mathematics, finance / economics, or the sciences. Work experience in the industry is desired for the role with any gas and electricity analytics or trading experience being highly advantageous. You should have a good understanding of electricity and gas markets, and a desire to know and understand more about how our customers consume energy and how wholesale and retail energy markets will develop in the future. You will support us in implementing, tracking and trading hedge strategies, along with providing best-in-class analysis of the markets we operate in. As we are a data driven company, Ideally, you should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Key Responsibilities Exposure Monitoring: tracking fixed price and variable price customers across all Yuno Books, commercial and residential gas and electricity. Ensuring consistency between systems of record and customer number and demand assumptions. Calculation and checking of associated electricity, gas, carbon and environmental certificate exposures. Ensuring the approved hedge strategy is being adhered to. Market Analysis: Tracking the market, using existing tools and developing new tools to improve in-house forecasts and analysis of wholesale commodity movements and projections to inform better trading decisions and strategies. Forward Trade Execution: Executing forward trades in the following products, electricity, gas, carbon and environmental certificates. Seek appropriate approval prior to trade execution, based on approved trading strategy, monitor market behaviour and sentiment to optimise hedge execution timing. Flex Trades on behalf of commercial flex customers. Maintain good relationships with brokers and counterparties. Ensure collateral is in place to trade ahead of trading windows. Trading Administration: Logging of Trade details into the system of record, checking and signing counterparty confirmations, EMIR/REMIT reporting trades where applicable. Reallocation and splitting of Trades to appropriate books. Development of new tools to increase efficiency and accuracy of trade administration. Reporting and Metrics: Reporting of Trading KPI'S associated with Hedging and Trading. Trading and reporting of key risk metrics and development and improvement of risk tools. Daily Trading: Daily trading of gas and electricity, calculation and execution of day ahead trades Ad hoc projects and support: Analysis and impact of new regulations and working on new business opportunities such the utility of vertical integration and asset acquisitions. Skills, Knowledge and Expertise Five years' experience in the energy industry within supply and generation Understanding of the Irish Electricity and Gas markets Be resourceful and proactive. We are looking for a self-starter who enjoys having accountability and ownership while being part of a collaborative team Strong problem solving, analysis and attention to detail High level of proficiency in Microsoft Excel Strong data handling & programming skills are highly desirable with experience in tools such as or similar to: Python, SQL and PowerBI. Comfortable working with large amounts of data Clear, concise and structured communication skills Ability to follow, map and improve processes Adaptable, flexible, able to change priorities Benefits Competitive salary & bonus structure Great career progression opportunities Continual training and development 21 days annual leave, increasing with service PrepayPower Staff Tariff Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Employee Assistance Programme - a confidential 24/7 support for employees provided by Telus Tax Saver Travel Tickets Bike to Work Scheme Modern offices with excellent facilities Pension Contribution Scheme after twelve months of service. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Billing Operations Specialist Department: Billing Employment Type: Full Time Location: Dublin 18 Compensation: €32,000 - €40,000 / year Description We are seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. Reporting to the Billing and Revenue Assurance Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations. Key Responsibilities Billing Cycle Management: Support the delivery of the end-to-end billing process for Yuno's commercial customers, ensuring accuracy, timeliness, and completeness. Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices Deliver internal audit and quality control activities. Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data. Discrepancy Resolution: Manage the response to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication. Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates. Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes. Process Improvement: Analyse processes, systems, and data to identify areas of improvement and implement corrective actions. Recommend and assist in the implementation of system or procedural changes to optimize billing operations. Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems Data Analysis and Reporting: Analyse customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies. Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs. Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies. Assist in the preparation of financial reports for internal stakeholders and external auditors. Skills, Knowledge and Expertise Bachelor's degree in a numerate field. Other relevant certifications are a plus. Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.). At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry. Familiarity with energy pricing models, tariff structures, and energy billing platforms preferred. Excellent analytical, problem-solving, and troubleshooting skills. High attention to detail with the ability to work efficiently under tight deadlines. Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets. Strong communication skills and the ability to collaborate with cross-functional teams. Ability to adapt to a fast-paced environment and manage multiple tasks effectively. Ability to adapt to changing industry trends and regulatory requirements Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
