Sales Manager Department: Retention Employment Type: Full Time Location: Dublin 18 Description Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps. We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees. Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth. The Opportunity Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn and renewing customers with a maximum lifetime value. You will develop a high-performing team of retention specialists to do this. You will use quantitative and qualitative data to support your initiatives and processes to drive results in line with overall business KPIs. Key Responsibilities Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals Analyse customer feedback, call data and churn trends to identify areas for improvement Collaborate with sales, marketing and customer service teams to create a seamless customer experience Handle escalated retention cases and negotiate win-back offers when necessary Compiling and analysing reports with the ability to articulate results and report on performance Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results Identify skills gaps, implement training programs, call scripts and best practices to enhance team effectiveness Ensure compliance with company policies and regulatory requirements in all retention activities Create and nurture a high-performance team Skills, Knowledge and Expertise Proven track record of selling or retaining where you have been at a price disadvantage to the market Demonstratable experience in a sales management role Proven track record of success, including setting & delivering sales targets Demonstratable experience of monitoring performance and motivating teams to achieve results in line with business goals Confident dealing with senior level internal and external stakeholders Excellent analytical skills, proven ability to report on performance clearly Track record using data to help identify improvements, new processes to deliver business goals Ability to manage various teams and team targets Ability to clearly communicate key messages verbally and through tools Excellent relationship building and interpersonal skills Ambitious & enthusiastic with determination to deliver and exceed targets Goal oriented with ability to work in a self-directed and organised manner Knowledge of utility industry an advantage but not essential Benefits Competitive salary & bonus structure Pension Contribution Scheme Discounted Health Insurance Group Scheme with Laya Healthcare. TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Commercial Key Account Manager Department: Commercial Employment Type: Permanent Location: Dublin 18 Reporting To: Head of Commercial Supply Compensation: €45,000 - €60,000 / year Description Yuno Energy Group is a best-in-class supplier of electricity and gas in Ireland, and the market leader for Pay- As-You-Go electricity and gas in Ireland through its PrepayPower brand. We disrupted the energy market in 2011 with one purpose in mind: 'To give people total control and complete transparency over their electricity costs.' Over 250,000 customers have already switched to PrepayPower, and we're still growing each of our family of brands. In a market dominated by semi-states and subsidiaries of large energy multinationals, we are Irish-owned and independent. Our services empower customers to take control of their energy costs. We deliver detailed insights on energy usage and help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. The Role Identify and win large commercial multi-year contracts Leverage your knowledge, experience, and network to market map key commercial targets with an opportunity timeline Manage the end-to-end sales cycle for all commercial opportunities from prospect to close Proactively drive sales, achieving monthly, quarterly and annual targets and KPI's Develop and build long-term customer relationships with new, existing, and potential clients Bring a commercial mindset to negotiate energy supply contracts in collaboration with Finance, Trading and Operations Utilise your established network and relationships to obtain tender opportunities Respond to Tenders with a focus on new acquisition & retention of existing customers Utilise market data, customer trends, and business insights to inform current and future opportunity decisions Attend relevant industry events to network, build brand awareness, identify customer trends, and target potential new customers Key Responsibilities Manage Key Commercial Accounts Maintain strong relationships and ensure on-going account satisfaction on commercial issues including contracts, market information, energy services and billing issues Negotiate value and maximise margin while balancing service requirements Grow revenue base in account portfolio in line with customer retention targets Develop and maintain excellent customer relationships including maintaining customer contact details & profiles adhering to GDPR and regulatory processes Preparation of sales reports for management using Excel & PowerPoint. Ensuring all late payments are kept to a minimum and managing any debt issues Collaborate with internal teams to build and grow the Commercial Supply business Partner with Support Operations to ensure efficient process and delivery of Commercial Supply Partner with Business Insights and IT to develop effective reporting and insights tools to monitor Commercial usage and to deliver actionable insights, driving strong customer retention Partner with Trading and Finance to develop innovative solutions to attract and win new commercial customers Partner with Regulatory Affairs, when required Skills, Knowledge and Expertise Proven track record of selling to large commercial energy clients Strong customer service experience in a sales-related environment demonstrating effective customer relationship management Takes personal accountability to deliver actions, achieve results Skilled negotiator with ability to influence, win and close deals Ability to identify, build, nurture relationships to win business Goal-oriented, customer-focussed, resilient and persistent Ability to work collaboratively across teams to deliver outcomes Ability to multitask and perform under pressure, confidence working in fast paced environment Problem solver, solution-driven and creative thinker Strong communication skills working with multiple stakeholders Must have full clean driving license Benefits Competitive salary & bonus structure Fully electric Company Car or competitive mileage Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy. Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences. This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland's largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy. As early adopters of smart meter technology, we've built app-based services that are now used by [250,000] customers across Ireland. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
