Retention - Sales Advisor Department: Retention Employment Type: Full Time Location: Dublin 18 Compensation: €45,000 / year Description Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps. We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees. The Opportunity We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure! Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy. Key Responsibilities Help customers to reduce their energy costs and ultimately their costs Help the business to understand why customers are looking to leave so that we can improve our products and services going forward Handle calls from customers who are looking for a better energy offer Manage daily, weekly, and monthly KPIs to maintain performance and customer churn Build friendly customer relationships in order to minimise customer churn Support with mentoring and coaching for our junior sales team Ad hoc phone-based activities as required A suite of Retention tools available to encourage customers to stay with PrepayPower Skills, Knowledge and Expertise Excellent interpersonal, problem solving and relationship management skills Experience working within a sales role About This Role: Uncapped commission structure Salary 30,000 base and 15,000 bonus (uncapped) 'Pay per sale incentivisation structure Incentivised Mentoring Programme Realistic progression structure Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation Benefits Competitive salary & bonus structure Pension Contribution Scheme Discounted Health Insurance Group Scheme with Laya Healthcare. TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy. And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot. Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Sales Manager Department: Retention Employment Type: Full Time Location: Dublin 18 Compensation: €70,000 - €90,000 / year Description Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage - with just a few taps. We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees. Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth. The Opportunity Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn and renewing customers with a maximum lifetime value. You will develop a high-performing team of retention specialists to do this. You will use quantitative and qualitative data to support your initiatives and processes to drive results in line with overall business KPIs. Key Responsibilities Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals Analyse customer feedback, call data and churn trends to identify areas for improvement Collaborate with sales, marketing and customer service teams to create a seamless customer experience Handle escalated retention cases and negotiate win-back offers when necessary Compiling and analysing reports with the ability to articulate results and report on performance Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results Identify skills gaps, implement training programs, call scripts and best practices to enhance team effectiveness Ensure compliance with company policies and regulatory requirements in all retention activities Create and nurture a high-performance team Skills, Knowledge and Expertise Proven track record of selling or retaining where you have been at a price disadvantage to the market Demonstratable experience in a sales management role Proven track record of success, including setting & delivering sales targets Demonstratable experience of monitoring performance and motivating teams to achieve results in line with business goals Confident dealing with senior level internal and external stakeholders Excellent analytical skills, proven ability to report on performance clearly Track record using data to help identify improvements, new processes to deliver business goals Ability to manage various teams and team targets Ability to clearly communicate key messages verbally and through tools Excellent relationship building and interpersonal skills Ambitious & enthusiastic with determination to deliver and exceed targets Goal oriented with ability to work in a self-directed and organised manner Knowledge of utility industry an advantage but not essential Benefits Competitive salary & bonus structure Pension Contribution Scheme Discounted Health Insurance Group Scheme with Laya Healthcare. TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Electricity Pricing Specialist Department: Trading Employment Type: Full Time Location: Dublin 18 Compensation: €45,000 - €65,000 / year Description We are expanding our hedging, pricing and trading team to allow us to support our continued expansion into the commercial & residential energy supply sector. As part of this expansion, we are looking for an ambitious energy pricing analyst to join our team of energy and commodity market experts. The team fosters a strong spirit of collaboration, continuous development, and excellence. Our work is heavily data-based; therefore, you should have a third-level degree in a quantitative subject such as engineering, mathematics, finance/economics, or the sciences. At least 2-4 years' work experience in the industry is desired for the role, with any gas and electricity pricing or trading experience being highly advantageous. You should have knowledge of how to build up a residential 24hr or Day Night electricity tariff from its costs of sale components and understand what drives the profitability of residential tariffs. You should be aware of the competitive landscape in the retail electricity and gas markets and have a broad understanding of the wider energy commodity risk environment. We welcome candidates with a desire to know and understand more about how our customers consume energy and how wholesale and retail energy markets will develop in the future. You will take responsibility for designing electricity, gas and heat tariffs for our customer base and will also take the lead in implementing, tracking and trading hedge strategies, along with providing best in class analysis of the markets we operate in. As we are a data driven company, Ideally, you should have an understanding, or the ability to gain an understanding of tools used to store, query, and process databases. Key Responsibilities Lead/Support the production of residential electricity, gas, and heat prices and tariffs Conduct competitor analysis and help us understand the market we operate in Work with our hedging team to manage and report on price risk Assist in the day to day trading activities of the company by training as a member of our trading team Work with management to produce board reports on our commercial activities and exposures Produce tools to help automate new or existing business processes Report activities or findings in a concise and transparent manner Assist in the provision of market insights to our customer base Skills, Knowledge and Expertise Previous experience in electricity pricing in the Irish retail market and the ability to build up a 24hr residential tariff from first principles is essential Be resourceful and proactive. We are looking for a self-starter who enjoys having accountability and ownership while being part of a collaborative team Strong problem solving, analysis and attention to detail High level of proficiency in Microsoft Excel Strong data handling & programming skills are highly desirable with some experience in tools such as or similar to: Python, SQL and Tableau. Comfortable working with large amounts of data Clear, concise and structured communication skills Ability to follow, map and improve processes Adaptable, flexible, able to change priorities Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme Laya Healthcare TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy. Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences. This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland's largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy. As early adopters of smart meter technology, we've built app-based services that are now used by [170,000] customers across Ireland. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
