Pay per sale incentivisation structure We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure! Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. Working within a sales role is preferable but not essential. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun. If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy. Key Responsibilities Help customers to reduce their energy costs and ultimately their costs Help the business to understand why customers are looking to leave so that we can improve our products and services going forward Handle calls from customers who are looking for a better energy offer Manage daily, weekly, and monthly KPIs to maintain performance and customer churn Build friendly customer relationships in order to minimise customer churn Support with mentoring and coaching for our junior sales team Ad hoc phone-based activities as required A suite of Retention tools available to encourage customers to stay with PrepayPower Skills, Knowledge And Expertise Excellent interpersonal, problem solving and relationship management skills Experience working within a sales role About This Role Uncapped commission structure Salary 32,000 base and 15,000 bonus (uncapped) Pay per sale incentivisation structure Incentivised Mentoring Programme Realistic progression structure Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation Benefits Competitive salary and bonus structure Private Pension Contribution Scheme with Zurich Life Discounted Health Insurance – Group Scheme with Laya Healthcare Employee Assistance Program provided by TELUS Health Free Online GP Services via Webdoctor.ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford and flexible hybrid working options Active CSR, Wellness, and Social Committees plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets & Bike-to-Work Scheme About Yuno Energy Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections. Why Work at Yuno Energy At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland’s Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth. We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences. Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland. Join us and become part of a dynamic, ambitious team that’s shaping the future of energy. Privacy By applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice. #J-18808-Ljbffr
We are looking for a target-driven Credit Controller to work within an established credit control team. The purpose of the role is to ensure that all outstanding bills are paid, in a timely manner, through a combination of monitoring customer account balances, running dunning cycles where overdue balances are identified, and working with account managers to remove any barriers to payment. The ideal candidate will have previous experience in a credit control role with the ability to handle any customer with a calm, professional, and empathetic demeanor. You will be able to demonstrate strong negotiation skills and competency in dealing with numbers and explaining invoices to customers in detail. Previous experience in the energy/telecoms industry will be a distinct advantage. This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers. Key Responsibilities Handling inbound and outbound calls to customers about overdue bills Ensuring all customer queries are dealt with efficiently and promptly to expedite payment of overdue bills. Negotiation, set up, and monitoring of mutually suitable repayment plans. Liaising with billing and other relevant departments to resolve outstanding customer issues that are creating a barrier to payment. Working with third-party collections agencies and dealing with exceptions on final overdue accounts. Ensuring compliance with company procedures and regulatory policies when it comes to the removal of energy supply. Working with our onboarding teams to assess the credit risk of new customers coming on to supply. Adhoc duties as required. Skills, Knowledge And Expertise Minimum 2 years’ experience in a customer service /Credit Control environment. Previous utilities experience particularly within Energy/Telecoms would be a distinct advantage. Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner. Proven ability to work to strict targets to achieve individual and team objectives. Experience of working with a Customer Relationship Management system beneficial. Excel skills and good working knowledge of MS Office would be an advantage. Benefits Competitive salary and bonus structure Private Pension Contribution Scheme with Zurich Life Discounted Health Insurance - Group Scheme with Laya Healthcare Employee Assistance Program provided by TELUS Health Free Online GP Services via Webdoctor.ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford and flexible hybrid working options Active CSR, Wellness, and Social Committees plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets & Bike-to-Work Scheme We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences. #J-18808-Ljbffr
