Wiltshire Farm Foods is seeking a Customer Services Advisor in Dublin, Ireland. This role is crucial for providing a service to predominantly elderly customers, taking orders and making outbound courtesy calls. The position entails delivering excellent customer service, supporting delivery logistics, and building relationships with clients. The role requires experience in customer service, a friendly demeanor, and proficiency in using computers. Salary is €14.50 per hour plus bonuses and benefits, with 16 hours of work per week. #J-18808-Ljbffr
Overview This position is working 24 hours per week, any 3 in 6 days including bank holidays. €14.15 per hour Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you will be working within our coldstore that runs at a chilly -20 C. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. We will be hosting interviews on Thursdays. Who we are Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing. Responsibilities Deliver frozen meals to our customers in a timely manner Picking orders within the coldstore Using our app to update customers deliveries Delivering exceptional customer service at all times Undertake pre-shift inspection of your van Drive safely, responsibly and within the law Clean and refuel your van as and when needed Contact the office with any discrepancies or delays Ensure customer confidentiality Helping the office team and picking team when required Reporting health and safety, stock quality and mechanical issues Assist the team if another member of the team is absent or on holiday Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers Qualifications/Personal Qualities Essential: Experience within a customer service-based role Full UK Manual Driving Licence Basic computer literacy including use of phone apps Evidence of work stability Basic secondary education Desirable: Experience of multi-drop delivery role Experience within a care-based role Warehouse experience Health & Safety awareness Personal Qualities Friendly, approachable and reliable Passionate about delivering excellent customer service Good attendance and timekeeping You must have held a manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and other relevant employment checks. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules. Company Benefits Competitive salary 21 days annual leave + public holidays Pension contribution Our Values As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential. #J-18808-Ljbffr
Wiltshire Farm Foods is hiring a driver to deliver frozen meals to customers in Cork, Ireland. This is a part-time position of 24 hours per week, requiring a full UK Manual Driving Licence and customer service experience. Duties include timely meal delivery, maintaining customer confidentiality, and assisting the office and picking teams when necessary. Benefits include competitive salary, annual leave, and pension contributions. Join us in making a real difference in people's lives through our delicious meals. #J-18808-Ljbffr
Overview This role is working 16 hours per week, any 2 in 6 days The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers. The role involves the taking of customer orders and also the making of outbound courtesy calls. These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods. Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to deliver to our customers each week. The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies. €14.50 per hour from 1st January 2026+ bonus + company benefits. Who we are Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing. Responsibilities Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects. To support drivers with route planning for the next days’ delivery rounds. To ensure each customer is provided with “exemplary” service on each telephone call or contact. To update customer records and liaise with customer relatives as required. To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary. Prepare promotional literature as required and communicate details of new products or promotions to customers. To search, provide and continually look for new business opportunities. To share best practices with colleagues in an effort to continuously improve our service proposition. To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers. Qualifications/Personal Qualities Essential: Experience of a customer service role Confident using a Personal computer to manage and process orders Confident telephone manner Able to pay attention to detail and be accurate in your work Numerate and good written English Able to work to deadlines Desirable: Have worked in the elderly/care market Experience of working in a team environment Full ROI Driving Licence Personal Qualities: As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families. This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers. To take an active interest in getting to know every customer and become a trusted friend. A good listener, you’ll be able to treat every customer as an individual. To have a very clear telephone voice where you can adapt your style to meet the needs of every customer. Ability to communicate and relate to people at all levels. Ability to work under own initiative, plan own day, manage own time. To act as a link for drivers and customers if any problems arise during a delivery round. To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers. To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition. Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises. Company Benefits Competitive salary 21 days annual leave + public holidays Pension contribution Our Values As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential. #J-18808-Ljbffr
