TV & B2B Delivery Manager page is loaded## TV & B2B Delivery Managerlocations: Ballymounttime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: May 1, 2026 (5 days left to apply)job requisition id: REQ\_00038244# **TV & B2B Delivery Manager - Virgin Media Ireland****About Virgin Media:**Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for Irish Consumers and Businesses with multi award-winning services including broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.Virgin Media Television, our broadcast division, is Ireland’s number one commercial broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media Sport and our 6 Extra Sport channels offer extensive sports coverage across the UEFA Champions League and the UEFA Europa League. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies, with operations in five European countries.For further information please visit:## **About the Role:**The TV & B2B Service Delivery Manager is responsible for the end-to-end delivery of TV and B2B services, ensuring high-quality, reliable, and customer-centric service provisioning and support.Operating within an ITIL 4 framework, this role oversees service delivery performance, drives continuous improvement, and ensures alignment between technical solutions operations team, customer teams, and third-party vendors,The role is pivotal in ensuring seamless service, and ongoing service performance across both services.## **Specific Duties & Tasks:***1. Service Delivery Management** Own the end-to-end delivery of TV services, from order through to installation, activation, in life management – including change, and turndown (retirement) of services.* Ensure the quality of B2B Operations support provided to our B2B customers and internal stakeholders* Ensure services are delivered in line with SLAs, OLAs, and customer expectations.* Monitor and improve service performance, availability, and reliability.*2. ITIL 4 Practice Execution** Oversee key ITIL 4 practices including Incident Management, Service Request Management, Change Enablement, and Problem Management.* Ensure effective triage, resolution, and escalation of service issues impacting customers.* Drive root cause analysis and preventative actions to reduce repeat incidents.*3. Operational Coordination** Act as the central point of coordination between LG, Network Operations, Customer Service, and third-party vendors for TV services.* Manage dependencies across OSS/BSS systems, provisioning platforms, and content delivery networks.* Ensure alignment between planning, provisioning, change and support teams.* Co-ordinate with customer experience teams, to ensure that any issues are highlighted, triaged and resolved in a timely manner.* Monitor various TFT WhatsApp Group to identify issues, and work with operational teams to resolve.*4. Customer Experience Focus** Drive improvements in customer journey from order to service activation.* Ensure monitoring of TV services across all delivery mechanisms.* Act on customer feedback and service insights to enhance experience.* Perform Testing post change*5. Performance Management & Reporting** Define and track KPIs related to service delivery, faults, installation success rates, and service uptime.* Provide regular reporting and insights to senior management.* Use data to identify trends, risks, and opportunities for improvement.*6. Continuous Improvement** Lead initiatives to improve processes, reduce costs, and increase efficiency using Lean/Agile principles.* Leverage outputs from the Process Mining (Celonis) to improve service and processes – TV* Support automation and company digital transformation initiatives (e.g., self-service, remote diagnostics).* Collaborate with product and engineering teams to improve service design.***7. Supplier & Vendor Management**** Manage third-party vendors.* Ensure contractual SLAs and performance targets are met.* Drive accountability and continuous improvement with partners.## **Skills & Expertise:***Essential** Proven experience in service delivery or operations management within telecommunications (TV and/or B2B).* Strong understanding of ITIL 4 practices and service management principles.* Experience managing cross-functional teams and third-party suppliers.* Knowledge of TV technologies.* Strong analytical and problem-solving skills.* Ability to manage complex operational environments and competing priorities.*Desirable** ITIL 4 certification (Foundation or higher).* Experience with OSS/BSS systems and service provisioning tools.## **The Person:*** Customer Focus* Operational Excellence* Stakeholder Management* Decision Making Under Pressure* Continuous Improvement* Communication & LeadershipVirgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business# Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.Virgin Media is one of the country’s leading connected entertainment providers and operates a cable and broadcast business in Ireland. Our cable business delivers multi award-winning services: broadband, TV, mobile and home phone connect thousands of people across the country. We are extending our cable footprint so that more communities can enjoy the benefits of the fastest, widely available broadband speeds from Virgin Media. Our broadcast division, Virgin Media Television is Ireland’s number one commercial broadcaster operating three free-to-air channels (Virgin Media One, Virgin Media Two, Virgin Media Three, plus the Virgin Media Player) and is a significant investor in home produced content across news, current affairs and drama. We offer extensive sports coverage on our Virgin Media Sport and our 6 Extra Sport channels to ensure fans see all games across UEFA Champions League and UEFA Europa League fixtures and more. Through Virgin Media Business, we support entrepreneurs, businesses and the public sector, delivering the fastest speeds and tailor-made services.Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint. #J-18808-Ljbffr
Virgin Media Business Ireland is seeking a TV & B2B Delivery Manager responsible for end-to-end service delivery. This role ensures high-quality service provision by managing operations and third-party vendors within an ITIL 4 framework. The ideal candidate will have experience in telecommunications, strong analytical skills, and the ability to drive continuous improvement initiatives. Benefits include generous holiday allowance and healthcare options. #J-18808-Ljbffr
Field Performance Specialists page is loaded## Field Performance Specialistslocations: Ballymounttime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: May 3, 2026 (6 days left to apply)job requisition id: REQ\_00037439# **Field Performance** **Specialist****, Virgin Media IE (Media Connect Division)**## **About Our Business:**Every day we deliver connections that really matter for Irish Consumers and Businesses through our open access fibre network and through working with our wholesale and wholebuy partners. Collectively in partnership with retailers, we deliver Irelands best consumer services including broadband, TV, mobile and home phone. Our Media Connect division provides the best connectivity services and retail partner solutions for Sky, Vodafone and Virgin Media customers.Virgin Media Television, our broadcast division, is Ireland’s number one commercial broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media Sport and our 6 Extra Sport channels offer extensive sports coverage across the UEFA Champions League and the UEFA Europa League. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies, with operations in six European countries.For further information please visit:## **About the Role:** The primary objective of the role is to provide excellent customer service by providing the highest standards of Installation and Reactive Maintenance to our Hybrid Fibre Cable (HFC), Fibre to the Home (FttH) and Full Fibre networks (XGSPON). You will be working in our Field Services Department and will have a direct bearing on the quality of service we provide our customers. You will need to continuously adapt to ever changing technologies and market environment. You will be responsible for installation and support of services in homes and businesses and achieve set performance & quality KPIs.* The role is field based, with the majority of time working alone.* The hours are 37.5 per week worked over 5 days Monday to Saturday.* Willing to work flexible hours if called upon.* You will be required to work overtime to meet business demands## **Specific Duties:*** You will demonstrate a passion for delivering a best-in-class Customer Service* You will have a strong analytical mind & be extremely tenacious in problem solving* You will have strong inter-personal skills and enjoy interacting with our customers in resolving their issues* You will innovate and continuously adapt to the changing technology environment* You will be target oriented and results driven delivering on both customer and company requirements* You will continuously focus on cost efficiency ensuring that value is derived from all activities and opportunities for cost savings are identified and managed* You will never accept second best, constantly taking responsibility to drive performance* You will always strive to represent Virgin Media (Media Connect Division) to the highest possible professional standards in all aspects of your work and presentation* You will consistently adhere to our safety standards, identifying and addressing potential risks as part of your daily activity## **Specific Tasks:*** The position requires climbing ladders, lifting materials, working in chambers, ceilings, etc. and regular use of small hand tools and test equipment. Must be able to work in hot, moist and dirty chambers, and environments that are cold, windy, and undesirable for short-term exposure.* The position requires work in various locations predominantly customer homes and businesses, in close quarters in chambers, cabinets, attics and cross connect rooms. Regular sustained mental concentration and considerable physical effort is required. A high degree of fine finger and hand dexterity is required.## **Skills & Expertise:*** Experience in a similar role in a HFC, FttH, Telco or ICT environment.* College graduates with appropriate personal skills and qualifications should apply.* Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.* Strong computer skills with good reporting abilities.* Strong communication skills## **Qualifications:*** Desirable: Experience in a similar role in a HFC, FttP, Telco or GPON, though full training will be provided.* Essential: A full clean B Class car driving licence## **The Person:*** Ability to work in a fast-paced environment and embrace change* A methodical approach to both daily tasks and project work ensuring deadlines are met* Explores opportunities by being resourceful and self-motivating* A ‘team player’ who can lead by example and inspire others daily* First-class problem-solving skills who gets to the heart of the matterVirgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our businessJoin and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.Virgin Media is one of the country’s leading connected entertainment providers and operates a cable and broadcast business in Ireland. Our cable business delivers multi award-winning services: broadband, TV, mobile and home phone connect thousands of people across the country. We are extending our cable footprint so that more communities can enjoy the benefits of the fastest, widely available broadband speeds from Virgin Media. Our broadcast division, Virgin Media Television is Ireland’s number one commercial broadcaster operating three free-to-air channels (Virgin Media One, Virgin Media Two, Virgin Media Three, plus the Virgin Media Player) and is a significant investor in home produced content across news, current affairs and drama. We offer extensive sports coverage on our Virgin Media Sport and our 6 Extra Sport channels to ensure fans see all games across UEFA Champions League and UEFA Europa League fixtures and more. Through Virgin Media Business, we support entrepreneurs, businesses and the public sector, delivering the fastest speeds and tailor-made services.Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint. #J-18808-Ljbffr
A leading media company is seeking a Gallery Producer for its flagship morning show in Dublin. This role involves ensuring smooth gallery operations for live broadcasts, managing editorial tasks, and mentoring team members. The ideal candidate has experience in live daytime TV, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. The position offers exciting benefits, including a generous holiday allowance and contributory pension. #J-18808-Ljbffr
**Gallery Producer, Ireland AM, Virgin Media Television**## **About the Role:**Virgin Media Television is seeking a Gallery Producer for Ireland AM, the flagship morning show of VMTV. Reporting to an Ireland AM Supervising Producer, the Gallery Producer will be a key player in producing the live output of the show. This role will involve fast-paced, real-time decision-making in the gallery, delivering editorial direction, managing live content, and ensuring the highest broadcast standards are maintained throughout the show. The Gallery Producer will also play a central role in forward planning, proactively booking great content, and identifying exciting stories and emerging talent. In this role, you'll ensure that all live broadcasts are as engaging and relevant as possible, while overseeing multiple gallery tasks to deliver a polished final product. ## **Main Tasks of the Job:****Supervise gallery operations** to ensure the show runs smoothly, pivoting between multiple tasks like live content, VT, and editorial adjustments in real-time. **Manage daily editorial tasks**, including overseeing content changes, liaising with team members, and delivering live direction in the gallery. The above list is not exhaustive. You will be expected to perform duties as required by the changing nature of the role and the overall business objectives of the company.A strong multi-tasker with the ability to pivot between live gallery tasks, content development, and team coordination. Excellent at forward planning, with a passion for seeking out great stories, talent, and new ideas to keep the show fresh and exciting.Calm under pressure with strong editorial judgement and problem-solving skills. A team player who leads by example, mentoring and motivating others on a daily basis.**Skills & Expertise:**Ability to manage multiple tasks simultaneously in a fast-paced, live environment. Strong communication skills and the ability to adjust editorial direction on the fly.Experience booking great content, finding new talent, and developing fresh ideas for a live show. Ability to work collaboratively with multiple departments, from technical to commercial teams. Strong organisational and time management skills, with the ability to work under tight deadlines. Experience working in daytime TV, particularly with live broadcasts. Editing and scriptwriting skills or experience in video production. Knowledge of media law, particularly in relation to broadcasting regulations. Experience working with talent (presenters, guests, contributors) and managing on-air interviews. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.Virgin Media is one of the country’s leading connected entertainment providers and operates a cable and broadcast business in Ireland. Our cable business delivers multi award-winning services: broadband, TV, mobile and home phone connect thousands of people across the country. We are extending our cable footprint so that more communities can enjoy the benefits of the fastest, widely available broadband speeds from Virgin Media. Our broadcast division, Virgin Media Television is Ireland’s number one commercial broadcaster operating three free-to-air channels (Virgin Media One, Virgin Media Two, Virgin Media Three, plus the Virgin Media Player) and is a significant investor in home produced content across news, current affairs and drama. We offer extensive sports coverage on our Virgin Media Sport and our 6 Extra Sport channels to ensure fans see all games across UEFA Champions League and UEFA Europa League fixtures and more. Through Virgin Media Business, we support entrepreneurs, businesses and the public sector, delivering the fastest speeds and tailor-made services.Virgin Media is part of Liberty Global, the world’s largest international TV and broadband company. Liberty Global connects 21 million customers through operations in 10 countries across Europe subscribing to 45 million TV, broadband internet and telephony services. It also serves 6 million mobile subscribers and offers WiFi service through 12 million access points across its footprint. #J-18808-Ljbffr
