Job Type Permanent Remote Work Option Hybrid Category Retail Intermediary Location County Kilkenny, Ireland Job Details Role Title: Customer Engagement Advisor Location: Kilkenny Hybrid Vhi currently has a full time permanent role for the position of Customer Engagement Advisor based in Kilkenny. About us. At Vhi, we're more than Ireland's leading health insurer-we're a team dedicated to creating exceptional customer experiences and shaping the future of healthcare. For over 65 years, we've been trusted by over 1.2 million members to deliver innovative solutions that make healthcare accessible and customer focused. We invest in our people through continuous learning, career development, and a culture that values collaboration and growth. If you're passionate about helping customers and want to work in an environment where your contribution truly matters, Vhi is the place for you. What we offer As a member of the Vhi team, you will receive a comprehensive benefits package, which includes: Competitive salary Annual bonus Pension Health insurance for you and your family Income protection in the event of illness Hybrid working model Ongoing training and development Onsite restaurant Parking facilities (Kilkenny only) Sports and social club APA Qualifications paid for along with support and training provided during the exam cycle. Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you. We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams. In this role, you will start by managing inbound calls from our valued customers, providingexpert guidance and support for their private health insurance inquiries across a diverse range of products. Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat. While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both hybrid and on-site options. Don't miss your chance to join our team in April or May 2026. What will you do Answering inbound calls from new and existing customers. Providing excellent advice on sales and service to our new and existing health insurance customers. Building a rapport and maintaining a high level of engagement with customers. Ensuring all customer service standards are delivered. Meeting individual targets and ensuring all service levels are met. Developing effective relationships with the team and internal departments. Listening to and understanding our customers' needs in order to offer a health insurance policy to suit those needs. Ensuring compliance with all processes and procedures in relation to the sales process. Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal. Multi-tasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries. You will be required to work one Saturday in every four, following various shift patterns What you need to be successful Education & Experience Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role. Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same. Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems. Interpersonal skills Customer focused and committed to the delivery of sales and first-class service. Results focused with a proven ability to work in a fast-paced target driven environment. Excellent communication, influencing & customer service skills and highly proficient in written and spoken English. A high degree of flexibility, with strong team spirit. Ability to demonstrate initiative and self-motivation. Demonstrates resilience and an ability to deal with complex or challenging customer queries. Proven accuracy and attention to detail. Demonstrated alignment with the Vhi Values. This is a CF3, CF4 & CF5 role in line with central bank requirements. Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That's why we're on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact , and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer Ready to start your journey? Apply now. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Job Type Contract - Fixed Term Category Care @ Home Location Old Naas Road, Dubli, Dublin City, County Dublin, Ireland Job Details Role Title: Interim Clinical Director of Care @ Home services Location: Naas Road, Dublin 12 Duration: 1-year Fixed term contract Vhi Health & Wellbeing DAC currently has an Interim Clinical Director of Care @ Home services post. In this role, you will be providing national clinical leadership regarding the strategic direction, design, delivery and performance management for Care@Home services across Vhi Health & Wellbeing (H&W), aligned to the overall H&W strategy and vision. About us Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success. Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women's health, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals. What we offer In addition to offering a competitive basic salary, the offer comes with the following benefits: Bonus: of up to 20% Company allowances Health Insurance: Comprehensive healthcare cover for yourself and your family Pension: Up to 10% employer contribution Income Continuance: 3 months full pay and half pay from thereafter up to 6 months Other Benefits: Life Assurance Medical indemnity: paid for by Vhi Medical subscriptions: paid for by Vhi In addition, Vhi offers a range of services and programs designed to support your physical, mental, and emotional health. Services include the Vhi 360 health centre with lifestyle and complementary therapies, an Employee Assistance Programme (EAP) offering counselling, coaching, and expert advice, and individual support such as mindfulness resources and health coaching. Key Accountabilities: Responsible for leadership, delivery, monitoring and reporting of the Clinical Governance programme in for Care@Home services Accountable for QSR activities for national Care@Home services, including ensuring that all staff initiate and participate in relevant QSR activities (e.g. audit, risk, incident, complaints) and improvement in keeping with the Vhi H&W QSR Framework and Vhi H&W strategic objectives. Work with the relevant Quality, Safety & Risk (QSR) team members to ensure that the design and delivery of Care@Home services adhere to H&W QSR policies, procedures, protocols and guidelines (PPPGs) and external standards / statutory requirements (e.g. HIQA), and oversee the process to secure and maintain the relevant external accreditation. Accountable for the clinical oversight and delivery and performance of specified Care@Home services delivered at a national level. Provide line management / performance management to relevant direct reports within these services. Collaborate with the National Head of Operations for Care@Home services in establishing and maintaining performance management standards, frameworks and processes for Care@Home services, including defining and monitoring KPIs, to enable comparative analysis of the performance of services across facilities / channels and the identification of emerging issues and trends. On a sessional basis, or as required, work with the frontline H&W teams to deliver high-quality, safe Care@Home services to Vhi service users. Working with the National Head of Operations for Care@Home services, be accountable for the development and implementation of the strategy, national business plans and best-practice models of care for H&W Care@Home services. Collaborate with relevant individuals / teams across H&W to obtain input and ensure a coordinated approach aligned to the overall H&W strategy and vision. Work in close collaboration with the National Head of Operations for Care@Home services to ensure alignment of all clinical and operational activities relating to Care@Home at a national level, with accountability to both the Chief Clinical Officer and Chief Operations Officer for the overall performance of Care@Home as a defined service across H&W. Develop and evolve the scope of practice detailing the specific Care@Home services to be delivered locally from each H&W facility. Provide expert guidance and support to teams and leadership in the facilities (who are accountable for local Care@Home service delivery) to address facility-level performance / service delivery issues and any individual performance / development considerations relating to Care@Home professionals. Collaborate with the relevant colleagues in H&W on training and education to ensure the development and delivery of appropriate Care@Home training to support frontline staff in service delivery as per the service strategy and models of care. Work with the National Head of Operations for Care@Home Services to ensure cross-Vhi alignment (i.e. with Group and Insurance) on the development of new Care@Home services / propositions. Participate as a member of the Chief Clinical Officer leadership team, ensuring coordinated clinical leadership in the development / delivery of quality and standards of care across H&W services, channels and disciplines. Work in close collaboration with the National Head of Operations for Care@Home on business development activities including establishing and maintaining relationships with external healthcare providers referring patients to the H&W Care@Home service. What you need to be successful Key Capabilities: Understanding of quality, safety and risk and experience of clinical governance oversite Demonstrate strong and credible leadership in bringing people together across systems and clinical disciplines, with a proven ability to inspire them to deliver common goals. Dynamic individual with interest in service development and quality improvement Clinical expertise with strong decision-making ability Exceptional ability to bring a concept from the ideation stage to implementation and then to ensure ongoing operational effectiveness. Strong appreciation for the customer / patient experience, commercial and quality delivery of services. Operate with professional and personal integrity. Exceptional planning and time management effectively prioritises tasks and has the ability to manage multiple complex tasks. Ability to recognise and respect the expertise of others and the contribution of team members and harness good teamwork and open contributions to enable excellent patient care. Demonstrate alignment to Vhi values Essential On the specialist register of the Irish Medical Council - Medical Consultant or General practitioner with previous hospital experience Minimum 8 years' relevant clinical experience post specialist registration. Experience in delivering home care services desirable. Experience in the development and implementation of service strategies, business plans and models of care. Experience in Quality improvement with examples of project delivery Experience in a clinical leadership position. Experience of Clinical governance oversite Desirable Service development experience in an area of home care services. Delivery of education programmes in home care related areas to patients and staff. Hospital experience with responsibility for inpatient care Sustainability At Vhi, we believe that the health of people and the health of the planet are interconnected. That's why we're on a journey towards an integrated model of healthcare that puts people and the planet at its heart. Our Commitment to Inclusion and Accessibility At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact , and a member of our recruitment team will be in touch via email. Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process. Vhi is an equal opportunities employer Ready to start your journey? Apply now. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
