Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. The Director of Customer Success, EMEA is a strategic leader that focuses on value delivery with a customer-first mindset and drives retention and expansion. In this role you will ensure the success of Vectra's customers throughout the customer journey, help to develop the success strategy and act as the customer advocate with internal teams. To succeed in this role, you must be results-driven, customer focused, technologically savvy, and skilled at building internal and external partnerships! This strategic position can be based in: Dublin, Ireland; France, Germany or the UK . What You Will Do Manage and grow teams of Customer Success Managers and Technical Account Managers Develop success strategies to improve the customer experience and drive best-in-class retention Drive standardization of customer management cycles, and identify revenue growth opportunities Analyze customer telemetry to identify trends and value delivery opportunities Improve the customer experience throughout the value journey Develop feedback loops with the Product team Own customer escalations Build strong relationships with customers and internal leaders Deliver monthly reporting and analytics covering the Customer Success goals What You Need To Be Successful 10+ years of experience in customer facing roles with enterprise class software, at least 5 years in a Customer Success role 4+ years in a management role (direct reports), second line management experience preferable. Ability to collaborate and communicate effectively with people from different disciplines and varying degrees of technical experience, at all levels within the organization and with external customers. Networking and Cybersecurity experience is highly desired. A strong work ethic, exhibiting leadership by example. Excellent leadership and team management skills including the proven ability to recruit, mentor, and motivate. Ability to develop and manage business solutions for complex problems. Strong interpersonal and relationship skills with a willingness to develop open and honest professional relationships. Strong business writing skills. An analytical mind with the demonstrated ability to make data-driven decisions. Ability to adapt to a frequently changing and growing environment, which may result in changed priorities or changed job duties. Travel 25% Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. The Role Join the forefront of applying machine learning and data modeling to advance cybersecurity. As a member of the Data Science team, you'll play a pivotal role in shaping the product by creating sophisticated models and production software. You'll collaborate with our Security Researchers, who specialize in cyber attack techniques, to develop these models and algorithms. This work forms the foundation of our customer's detection capabilities. What You Will Do Leverage large datasets to develop machine-learning and statistical models that can differentiate between normal and attack behavior. Own the prototyping, development, and testing of complex detection algorithms that implement these models and provide customers with real-time visibility. Analyze detection algorithm performance and present key findings to business leaders. Collaborate with Security Research, Data Engineering, and Software Engineering teammates. What You Need To Be Successful MS/PhD in Computer Science, Mathematics, Physics or related discipline Hands-on experience with machine learning and statistical techniques Strong experience with Python and object-oriented programming Ability to work with datasets using SQL or other libraries (pandas, numpy, etc.) Familiarity with data structures and algorithms Linux and Git proficiency What Will Impress Us Familiarity with Spark, Flink, or other distributed computing systems Experience with cloud computing platforms (AWS, Azure, GCP, etc.) Database experience (SQL or NoSQL variants) Experience working in a software development team Programming experience in C++, Scala/Java, Go, or other languages Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program. Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. #J-18808-Ljbffr
About the Role The Vectra AI Platform PM team is a core team of empowered owners responsible for delivering key SaaS platform capabilities and a best-in-class experience for our customers. This team partners with other PMs, engineering and stakeholders to create and deliver a compelling roadmap. We’re looking for an exciting Product Manager to join our team and deliver an outstanding experience for our customers and MSSPs. This role will be responsible for ensuring that our users have the features and capabilities they need to successfully leverage and operationalize the Vectra AI Platform. This includes: - Delivering a best-in-class API - Partnering with, and supporting the needs of, MSSPs - Streamlining the customer lifecycle - Streamlining entitlements Responsibilities • Deeply understand customer pain around successfully and efficiently operationalizing the Vectra AI Platform • Identify, scope, define and ultimately deliver appropriate improvements to solve for this pain in the most appropriate way • Engage with and effectively manage internal and external stakeholders throughout all phases - discovery, definition, development, release, validation and ongoing support • Effectively evangelize platform capabilities through direct meetings, webinars, podcasts, etc. • Appropriately enable customers and field in effectively using existing and new platform capabilities • Manage product backlog and roadmap and work closely with engineering & UX during the development phase to monitor progress, resolve design issues and deliver high-quality releases Requirements • 5+ years of product management experience • Strong empathy with customer pain, and a demonstrated ability to solve for that in a pragmatic and appropriate way • Strong communication skills both verbal and written • Strong analytical and problem-solving skills with ability to drive multiple initiatives in parallel • Demonstrated ability to work cross-functionally and across geographies with multiple stakeholders • A technical background in software development is a plus #J-18808-Ljbffr
