Unum Ireland is seeking an Information Security Engineer in Carlow to support the creation and operation of a security framework. Candidates should have a Bachelor's degree in Computer Science and 3–5 years of experience in IT engineering or security roles. Responsibilities include engineering security solutions and responding to incidents. The company offers competitive compensation, flexible work arrangements, and a range of benefits including health insurance and a pension scheme. #J-18808-Ljbffr
Our Story Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. Assist in the creation and operation of an information security depth in defense capabilities framework that defines the technology, policies, procedures, and processes needed to address the security needs of Unum and its partners. The information security depth in defense framework will provide security services to and complement the information technology architecture and integrate with each business’ architecture. This framework provides for the secure operation of applications, computing platforms, operating systems, and networks, both voice and data, to ensure the integrity of information assets. They are responsible for assisting in the engineering of security solutions to protect Unum’s information assets and systems. Key Requirements Bachelor’s degree in Computer Science or a related field, or equivalent professional experience 3–5 years’ experience in IT engineering, security, or consulting, with at least 2 years in cybersecurity‑focused roles Proven ability to work independently in ambiguous, fast‑paced, and global environments Strong analytical, problem‑solving, and investigative skills Excellent written and verbal communication skills Core Technical Skills Strong knowledge of operating system security (Windows, Linux/UNIX, macOS; mainframe a plus) Solid understanding of application and network security threats and vulnerabilities Hands‑on experience with security technologies, such as: Firewalls, IDS/IPS, SIEM, endpoint protection, vulnerability scanners (e.g. Qualys) Experience investigating and responding to security incidents and alerts Good understanding of TCP/IP, LAN/WAN, and wireless networking Familiarity with encryption, PKI, and identity/access management concepts Desirable Skills & Experience Experience in a global security operations or enterprise environment Knowledge of incident response, forensics, and ethical hacking Experience with IAM solutions, endpoint security, and DLP tools Familiarity with OWASP, secure SDLC, and security frameworks (ISO 27001, NIST) Security certifications such as CISSP, SANS, or equivalent are a plus What We Offer Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well‑being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance‑based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities. #J-18808-Ljbffr
A leading income protection provider in Carlow is looking for a Customer Technology Support Specialist to drive technology implementation with clients. This role involves consulting directly with customers, overseeing data interchange solutions, and providing technical support on various technology capabilities. Ideal candidates will have strong communication skills, at least 2 years of experience in related fields, and a BS degree or equivalent experience. The role offers flexible working arrangements and various benefits, including annual leave and health insurance. #J-18808-Ljbffr
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business. This position works in direct partnership with customers and business partners to implement and maintain electronic data interchange technology enabled services between Unum's systems and other vendors (e.g., benefits administration providers, technology partners, employers, brokers). It requires an in‑depth knowledge and understanding of Unum’s technology, product portfolio and the impact on pre‑sale, onboarding and continued administration management. The Role Consult with customers to drive the set up of their technology to meet specific needs (billing, claims, enrollment) and set expectations regarding processes and delivery impact. Provide expert advice and technical support on all aspects of Unum’s technology capabilities, overseeing the setup and maintenance of technology onboarding with clients and partners. Identify potential issues, concerns and problems, seeking root cause and solutions to improve client experience. Oversee creation/interpretation of connection and system integration requirements, testing and implementation of new data interchanges, and ongoing daily operational support. Collaborate with business partners to provide subject‑matter expertise on data models, associated systems and technology for sales, implementation, administration, benefits and other key processes. Facilitate calls regarding file requirements, mapping documents and timelines with clients, partners, IT resources and implementation teams to determine technical infrastructure requirements. Ensure set up of technology solutions to support ongoing administration and eligibility, troubleshoot data options, educate services, submit file set up requests and communicate with stakeholders until files are in production. Act as subject‑matter expert on maintenance and troubleshooting of the file feed, including data mapping and format. Additional Responsibilities Assist in process improvements, system enhancements and general problem‑solving to improve the customer experience and team effectiveness. Build strong partnerships with internal business, field and IT teams. Develop project plans and delivery timelines related to technology enablement and manage the timeline to ensure high‑quality integration and on‑line go‑live date expectations. Own issue resolution for identified errors. Manage ongoing data feeds in support of enhancements and updates. Support acquisition of new business by responding to RFPs and other pre‑sale requests regarding feed implementations. Participate in customer implementation meetings to support onboarding and achieve high customer satisfaction. Provide support to all onboarding tiers based on workload and capacity demands. Provide training, mentoring and coaching as applicable. Demonstrate strong leadership behaviors as defined in Unum’s Leadership and Our Value characteristics. What You Offer BS degree preferred or equivalent experience in a related technical field. 2+ years of experience in customer service, insurance or IT related industry. Business acumen and understanding of the customer lifecycle administrative process. Ability to work cooperatively. Strong verbal and written communication skills. Strong leadership qualities that drive change to achieve business results. Experience working directly with customers and/or carriers, and developing technology solutions for HRIS/payroll/benefit administration systems. SQL knowledge, 834 file, XML file and data analysis experience is a plus. Desktop application experience using Microsoft Excel and/or Access is a plus. What We Offer Our size and successful history in Carlow means we can offer exceptional development and progression, supported by continual learning programs, IT certifications & third level tuition reimbursement. We offer work‑life balance with flexible working arrangements (including hybrid) and initiatives supporting your well‑being. Our attractive benefits include competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance‑based bonus, paid maternity/paternity/adoptive leave, reward programmes, and opportunities to engage with charity and community activities. Company Unum #J-18808-Ljbffr
