Principal Data Engineer – Strategy, Dublin or Letterkenny - Hybrid Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone. As a Principal Data Engineer , this individual will be a key member of the business team, responsible for overseeing the data engineering of MVP/prototype data products and infrastructure. You will support Optum Rx Strategy team, ensuring efficient data pipelines, automating monitoring of data QA, and collaborating with the Data Strategy team on migration efforts. This role requires a blend of technical skills in data engineering and ETL pipelines, along with the ability to drive strategic initiatives within the business team. Primary Roles & Responsibilities of a Principal Data Engineer - Strategy: Oversee data engineering of MVP/prototype data products and infrastructure to support MAC Strategy & Benchmarking objectives. Design, implement, configure, and maintain data ingestion and integration processes. Create and maintain optimal data pipeline architecture. Automate monitoring and ensure efficient data QA processes. Collaborate with the Data Strategy team on data migration efforts. Identify, design, and implement internal process improvements, including automating manual processes, optimizing data delivery, and re-designing infrastructure for scalability and cost reduction. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and big data technologies. Support the testing and auditing team members to ensure quality checks involved in reporting of sensitive data. Ensure data is maintained and secured, adhering to the 'least-privilege' security principle for team access. Work collaboratively with management, clients, and stakeholders to assist with data-related technical issues and support their data reporting needs. Analyze existing operations and schedule training sessions and meetings to discuss improvements. Keep up-to-date with industry trends and developments in data engineering and related fields. Required Qualifications of a Principal Data Engineer - Strategy: Master’s or PhD in a heavily technical discipline (e.g. data science, computer science). Strong hands-on experience with data engineering, data architecture, and ETL pipeline development. Experience programming in a back-end language (e.g., Spark, Java, J2EE, Kafka). Advanced working SQL and No-SQL knowledge and experience with various databases (e.g., MySQL, NoSQL, Hadoop, MongoDB). Experience with IT methodologies: e.g., ITIL, Agile, DevOps, SDLC. Preferred Qualifications of a Principal Data Engineer - Strategy: Experience using Python data science/engineering libraries. Public cloud experience, especially with Microsoft Azure. Experience with version control tools e.g. Git and Github. Experience working in global health insurance payer organizations, focusing on data stewardship, data integration, business intelligence/analytics, data warehousing, and IT service management. Experience with machine learning (ML), artificial intelligence (AI), and natural language processing (NLP) architecture and system administration. DEVOPS engineering experience. Human-centered design experience or exposure. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved. #RPO #BBMEMEA #J-18808-Ljbffr
Senior Data Analyst – Dublin or Letterkenny, Hybrid Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding team’s healthcare system work better for everyone. As a Senior Data Analyst , this role will be part of newly formed team that is focused on developing a cutting-edge analytic platform and deploying advanced machine learning models to improve health outcomes for our members. As a Senior Data Analyst within the team, this individual will be responsible for leading the development of new analytics and reporting to ensure that our business partners have the information and confidence they need to make crucial business decisions. This role will work closely with our business users to understand their needs and priorities with the autonomy to propose new solutions and leverage new technologies, while being supported by a wider team of Data Engineers, Business Analysts and Data Scientists. The individual will be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Primary Roles & Responsibilities of a Senior Data Analyst: Working collaboratively with business partners, SMEs, and BAs to ensure a shared understanding of business requirements. Creating wireframes to explore and confirm business requirements. Planning and managing the ingestion of source data into the big data analytic platform. Developing new ETL processes that are efficient, well-structured, and maintainable. Building performant and user-friendly dashboards while adhering to style guides and UI best practices. Developing and maintaining technical and user documentation. Complying with design and coding standards, policies, and procedures. Participate in Sprint Planning and Sprint Review meetings with the Scrum Team and project stakeholders. Communicating with various functional areas and translating technical concepts in ways that can be understood by a variety of audiences, both verbally and in writing. Leveraging new technologies to drive innovation in data analytics as applied to healthcare and to meet emerging customer requirements. Required Qualifications of a Senior Data Analyst: Technical undergraduate degree or equivalent qualification. Proven experience performing and leading significant data analysis and report development with accountability of work for senior management. Strong SQL experience, including experience with various database technologies such as MS SQL Server and Hive. Programming experience e.g., Python. Strong experience with data visualization and reporting tools such as Tableau, Power BI or SSRS. Strong design skills to understand user needs and provide visual solutions. Experience leading and implementing data quality initiatives. Strong understanding of relational database concepts. Excellent communication skills. Stakeholder management experience. Fluent in English both written and spoken. Preferred Qualifications of a Senior Data Analyst: Experience with Cloud technologies such as MS Azure and Snowflake. A strong Tableau or Power BI portfolio. Experience with Agile methodology. Core design skills: ability to establish visual hierarchy, layout, typography, and color. Experience working with healthcare analytical products or datasets. Exposure to Machine Learning models/projects. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. #J-18808-Ljbffr
Senior Data Analyst - Dublin/Letterkenny, Hybrid Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. As a Senior Data Analyst, this individual will be part of a healthcare product team; focused on developing and implementing methods to improve data generation, usage and reliability. This individual will be a key team member, focused on developing foundational data-pipelines for downstream analytics. Primary Roles & Responsibilities of a Senior Data Analyst: Creating documentation to explore and confirm business requirements. Research, interpret, and analyse diverse and complex data. Implement analytic activities to support decision-making across multiple lines of business. Implement process improvement initiatives and automation for efficiency where appropriate. Collaborate with different lines of business and business functions, to understand their analytic needs, act as consultant to propose business solutions, and communicate results of analytics. Be responsible for the delivery of results and the support of business strategies derived from data insights. Utilizing SQL to create net new solutions, modify existing content and distribute the data to users and other systems. Participate in all phases of a project life cycle including database design, process flow, benchmark and trend analysis, and modelling. Provide recommendations to the development team regarding query optimization. Required Qualifications of the Senior Data Analyst: Extensive experience in Data Analysis and/or Business Analysis. Strong understanding of relational database concepts and working on cloud. Data manipulation and data transformation skills and proficiency in at least SQL or Python. Proficient in research, interpreting, and analyzing diverse and complex data, and assessing Data Quality. Experience in deploying large scale analytical solutions or working in a large multinational company. Proficiency with excel & visualization tools. Preferred Qualifications of the Senior Data Analyst: Experience with Cloud technologies such as MS Azure. Prior experience working on data migration projects. Experience in Query Optimization. Proven track record in delivering technology driven solutions through full project life cycle. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. 2024 UnitedHealth Group. All rights reserved. #J-18808-Ljbffr
Senior Director of Finance – Dublin / Hybrid As a Fortune Global top 10 business, we’re one of the world’s leading healthcare companies. We have been supporting global healthcare systems from Ireland for 25 years, building a dynamic and diverse team of more than 2,000 talented individuals. With a strong ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. We are excited to introduce a new service line within the Optum network, focused on biosimilar commercialisation. This initiative represents a significant step forward in our commitment to delivering high-quality healthcare and pharma solutions. This role offers the unique opportunity to be at the forefront of something new, where your contributions will directly shape the future direction and success of the business. You’ll enjoy the benefits of working within a well-established company while also experiencing the excitement, agility, and innovation typically found in a new venture. Optum is seeking a dynamic individual to join our team to lead the Finance organization of a growth business that will be a new service line within the Optum network. The ideal candidate will have extensive experience in financial management and business development within the pharmaceutical or biotech industry. In this role, you will lead a team of experienced finance and financial reporting professionals for a broad range of strategic planning, budgeting, FP&A, and operational initiatives. You will help define our long-term business strategy and will play a key role in negotiating and executing supplier partnerships, product royalty agreements, co-development agreements and other novel investment models. You will establish and monitor financial performance analytics and KPIs; and you will work within the executive leadership team to recommend investment management decisions to help the company grow revenue and margin. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Serve as the senior leader developing and leading a global finance team Responsible for all financial operations and financial reporting within Optum’s Nuvaila business Lead financial planning and analysis, including budgeting, forecasting, and long-term financial planning Engage with the accounting team on the preparation of all internal financial statements to support corporate financial reporting requirements Drive near and long-term strategic vision and priorities of the organization and help lead business development activities including product licensing, co-development, and royalty arrangements Serve as a strategic partner to the organization, providing insights to support key decisions and drive long-term business plans Identify opportunities for expansion into new product areas Participate as a senior executive in supplier contract negotiations, and provide executive sponsorship in managing supplier relationships Required Qualifications: Degree in finance, accounting, and/or related field Extensive professional experience in finance and/or accounting Strong interpersonal skills, and an ability to communicate verbally and in writing to all levels of the organization Strong problem-solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analyses Preferred Qualifications: Pharmaceutical and/or life science industry experience Experience in health care government programs Experience with supporting commercial teams to create, execute, optimize, and rethink profitable growth strategies Confidence and assertiveness, with strong influencing skills across business functions and the ability to deliver difficult messages when necessary Adaptability and flexibility, willingness to embrace change and work effectively in ambiguous situations Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment #J-18808-Ljbffr
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. The Principal Data Analyst will play a crucial role in the development and implementation of advanced reporting, analytic approaches, and tooling. You will work closely with other leaders to improve the efficiency and effectiveness of the entire organisation. We’re looking for a thought leader who thrives on architecting new solutions to solve tough challenges, and to help us on our mission of helping people live healthier lives. The successful candidate will collaborate cross-functionally with various business and data analytics teams, have proven business analysis experience, and the ability to manage multiple competing business projects at one time. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities of the Principal Data Analyst: Develop a deep understanding of the data and business processes associated with Chart Review, Targeting Analytics and Risk Adjustment. Serve as an SME on chart targeting for the broader organization and participate in creating integrated solutions. Research and develop innovative analytics and business processes to generate value for Optum and our clients. Lead pilot programs to demonstrate value. Be a hands-on data expert, analyze and provide solutions to complex operations & data problems. Drive short term & long term strategies for targeting analytics, chart review business process and data operations. Lead reengineering initiatives to modernize legacy analytics. Work closely with internal stakeholders to understand new features/enhancements for the product. Design business processes with automation, process controls and monitoring tools to assure data quality. Validate data models, provide design inputs to build scalable data and analytics processes/data flows. Give input to reporting teams to build elegant dashboards/reports for complex analytic results. You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications of the Principal Data Analyst: Undergraduate or above in an engineering or other quantitative field. Experience in a health care organization, in a progressive, data centric role. Demonstrated ability to navigate complex conversations, presenting & driving decisions on complex business or data problems. Experience driving business and data solutions in a complex data environment. Extensive experience in complex data analysis with relational and non-relational (NoSQL) databases, mining large datasets, including utilizing PySpark. Experience working with healthcare datasets - claims, membership and provider data. Experience in Big data and cloud technologies. Preferred qualifications of the Principal Data Analyst: Experience as an SME in any health care sub domain or analytics. Knowledge of data architecture, ETL, data warehouse design and large scale data processing. Ability to navigate or present a subject at a high level as well as a detail level using data. Knowledge of Medicare Risk Adjustment & CMS files. Knowledge of reporting tools. Experience mentoring and leading other data analysts. Strong organization and collaboration skills. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved. #BBMEMEA #J-18808-Ljbffr
Associate Director Business Development – Dublin Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. As a Senior Business Partner you will be supporting business growth, program management, planning, governance and process improvement. The successful candidate will report to the VP of Business Development, Emisar. We are looking for people who can collaborate cross-functionally with various business and data analytics teams, demonstrate exceptional attention to detail, have proven business growth experience and the ability to manage multiple competing business projects at one time. Working Schedule: Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities of the Associate Director, Business Development: Apply commercial acumen to evaluate new opportunities, supporting business growth Build pipeline of high-ROI, high-growth opportunities Create and maintain a roadmap of opportunities and a pipeline of project initiatives Prioritize projects based on feasibility and impact Create and articulate business cases for highest impact opportunities Develop recommendations to senior executives based on analyses to identify the highest value opportunities to pursue Support initiatives spanning growth strategy, analytics strategy and operational excellence Lead program management efforts, ensuring project success and alignment with business growth objectives Monitor and report on key business metrics, providing strategic insights to senior leadership Implement governance and process improvements to optimize cross functional operations Collaborate with data, technical, insights and analytics teams to enhance data-driven project outcomes Develop cross-Optum and UHG relationships to develop new opportunities Develop communication channels and ensure feedback loops Support target operating model refinement as the organization scales You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications of the Associate Director, Business Development: Degree Qualified (BA, BS) in relevant business field (economics, business, finance) or equivalent experience Commercial awareness and ability to influence growth strategies Experience in a business strategy or business planning function Proven experience in program management, governance, change management and process improvement Proven ability to work collaboratively across a matrix environment Experience working with technology and data teams with a strong analytical approach to problem solving Ability to work within a changing environment or prior working experience in a start-up environment Attention to detail and organizational skills Preferred Qualifications: Advanced degree (e.g. MBA) or Master’s Degree equivalent Financial background/ability to perform quantitative analysis Experience in creating and using models to evaluate the quantitative impact of business decisions Prior working experience in a consulting/advisory firm Experience in managed health care, pharmacy benefit management, consulting or technology Experience in Product Management or Analytics Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer. #J-18808-Ljbffr
Customer Success Advocate – Dublin/Letterkenny Hybrid Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. Optum is looking for an experienced, curious, and self-motivated customer success advocate to join a leading Analytics Software engineering product team. As a Customer Success Advocate, you will play a critical role in ensuring the success of our class-leading analytics software within our enterprise. This role is all about masterful communication and relationship-building, both virtually and in person. You will need to build trust, establish close connections, and effectively communicate complex ideas to diverse stakeholders across the organization. You will serve as the bridge between our customers, development teams, and product strategy, ensuring that customers unlock the full value of our platform. This is a highly collaborative, customer-facing position where you will deeply understand our platform, build tailored value propositions, and drive adoption. This is not a sales role; your customers are internal stakeholders across a large enterprise. Your mission is to advocate for our customers’ needs while championing the platform’s capabilities. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader. Primary Responsibilities of the Customer Success Advocate: Communication and Engagement Leverage exceptional communication skills to engage stakeholders effectively via virtual video calls and in-person meetings (though less frequent). Translate complex technical features and solutions into clear, compelling, and relatable messaging for both technical and non-technical audiences. Customer Engagement and Advocacy Develop a deep understanding of our analytics platform, its features, and capabilities. Engage with internal customers to understand their business needs, existing solutions, and opportunities for value creation. Educate customers on the platform’s benefits, creating tailored value propositions that showcase its potential to augment or replace current tools. Documentation and Knowledge Development Create and maintain user documentation, including step-by-step guides, overviews, and FAQs. Continuously update documentation based on customer feedback and platform enhancements. Collaborate with the development team to feed and expand the platform’s AI-driven support knowledge base. Customer Feedback Loop Collect and analyze feedback from customers to identify platform gaps, usability challenges, and improvement opportunities. Communicate insights effectively to the product development team, helping to prioritize the product backlog and align features with customer needs. Cross-Team Collaboration Serve as the voice of the customer within internal teams, ensuring that customer success is at the forefront of development efforts. Partner with developers, product managers, and AI specialists to refine features, address challenges, and improve customer outcomes. Platform Enablement and Adoption Monitor usage and outcomes to ensure successful platform adoption and ROI for customers. You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications of the Customer Success Advocate: Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Data Analytics, or similar) or equivalent experience. Proven experience in customer success, business analysis, product enablement, technical consulting, or a similar role. Outstanding communication skills, both verbal and written, with the ability to connect effectively through virtual platforms (e.g., video conferencing) and occasional in-person meetings. Proven ability to build trust and establish strong, collaborative relationships with diverse internal stakeholders. Strong ability to learn and explain complex software platforms to both technical and non-technical audiences. Experience in creating clear, user-friendly technical documentation and guides. Familiarity with analytics tools, business intelligence platforms, or enterprise software solutions. Preferred Qualifications: Experience working in large enterprises or within complex organizational structures. Background in business intelligence, analytics, or data platforms. Experience collaborating with software engineering or product development teams. Familiarity with large language models (LLMs), AI support tools, or knowledge base development. Demonstrated experience in driving platform adoption and customer satisfaction through tailored value propositions. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved. #J-18808-Ljbffr
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. The role of the Principal UI Designer, Analytics Products is to design the evolution of and new features for our flagship analytics products which help users maximize the value and insights they get from their data. Our team of about 25 people operates as an internal startup where you will work with our lead UI designer and alongside data engineers, AI engineers, and software developers – all working together to create industry-leading novel software products. We’re changing the landscape of how analytics and business intelligence is produced and consumed. Providing our users with immaculate dashboards, graphs and other storytelling aids to translate data and analytics into a format that is easy to understand, visually compelling and engaging. Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model. Primary Responsibilities: Design seamless and visually compelling user interfaces for our Analytics products (desktop SaaS), ensuring a consistent and on-brand experience across all digital platforms. Utilize wireframes, prototypes, and high-fidelity designs to bring concepts to life, focusing on usability and aesthetic appeal. Create, maintain and evolve our digital design guidelines to ensure brand consistency. Present design concepts to stakeholders, providing insight into your design process and demonstrating how your work aligns with user needs and business goals. Excellent communication and collaboration skills with the ability to present and defend design decisions. Required Qualifications: Bachelor’s degree in Graphic Design, Interaction Design, or related field. Proven experience in UX/UI design for digital products and systems, not just websites. A compelling portfolio that demonstrates your expertise. Deep proficiency in design and prototyping with Figma. Strong understanding of user-centered design, responsive design, accessibility standards, and an intuitive grasp of what makes an experience engaging and effective. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Highly organized with an ability to manage multiple projects under tight deadlines. Preferred Qualifications: Experience with designing analytics/dashboards. Experience with HTML, CSS, and JavaScript. Experience with enterprise design systems/standards. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved. #J-18808-Ljbffr
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the role: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analytics expertise to help change the future of health care. Join us and start doing your life's best work.℠ As a Principal Technical Data Analyst at Optum, you’ll be responsible for working with key business and technical partners to develop industry-leading data solutions that provide insights and analytics that drive efficiency and value to clients. Primary Responsibilities: Ability to turn data into information, information into insight, and insight into business decisions. Gather data from various sources, including databases, APIs, and third-party sources and ensure the upkeep of databases and data systems. Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes. Design scripts and tools to automatically extract large volumes of data from data sources, improving efficiency and availability. Employ statistical techniques to scrutinize data and produce actionable business insights. Partner with cross-functional teams to deliver on solutions and use requirements to shape solution development efforts. Perform QA and testing of data solutions and partner with key stakeholders to validate User Acceptance testing of work products. Work collaboratively with business partners, SMEs, and developers to ensure a shared understanding of business and technical requirements. Required Qualifications: Expert SQL and Python experience. Strong experience with data modelling and visualization to effectively interpret complex data sets and enable business insights. Exhibit exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness. Capable of critically evaluating data to derive meaningful, actionable insights. Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background. A bachelor's degree in Computer Science, Information Management, Statistics, or a comparable discipline with prior experience in data analysis or a related field being advantageous. Strong project management skills and experience in leading data analysis projects and solutions. Ability to work well under pressure in a fast-paced environment while demonstrating a good level of maturity. Preferred Qualifications: Experience with Data Modelling and Data engineering techniques. Experience with Agile development methodology. Healthcare / Pharmacy experience. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2024 Optum Services (Ireland) Limited. All rights reserved. #J-18808-Ljbffr
Customer Success Advocate – Dublin/Letterkenny Hybrid Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role: As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. Optum is looking for an experienced, curious, and self-motivated customer success advocate to join a leading Analytics Software engineering product team. As a Customer Success Advocate, you will play a critical role in ensuring the success of our class-leading analytics software within our enterprise. This role is all about masterful communication and relationship-building, both virtually and in person. You will need to build trust, establish close connections, and effectively communicate complex ideas to diverse stakeholders across the organization. You will serve as the bridge between our customers, development teams, and product strategy, ensuring that customers unlock the full value of our platform. This is a highly collaborative, customer-facing position where you will deeply understand our platform, build tailored value propositions, and drive adoption. This is not a sales role; your customers are internal stakeholders across a large enterprise. Your mission is to advocate for our customers’ needs while championing the platform’s capabilities. In addition to having an impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader. Primary Responsibilities of the Customer Success Advocate: Communication and Engagement • Leverage exceptional communication skills to engage stakeholders effectively via virtual video calls and in-person meetings (though less frequent). • Translate complex technical features and solutions into clear, compelling, and relatable messaging for both technical and non-technical audiences. Customer Engagement and Advocacy • Develop a deep understanding of our analytics platform, its features, and capabilities. • Engage with internal customers to understand their business needs, existing solutions, and opportunities for value creation. • Educate customers on the platform’s benefits, creating tailored value propositions that showcase its potential to augment or replace current tools. Documentation and Knowledge Development • Create and maintain user documentation, including step-by-step guides, overviews, and FAQs. • Continuously update documentation based on customer feedback and platform enhancements. • Collaborate with the development team to feed and expand the platform’s AI-driven support knowledge base. Customer Feedback Loop • Collect and analyze feedback from customers to identify platform gaps, usability challenges, and improvement opportunities. • Communicate insights effectively to the product development team, helping to prioritize the product backlog and align features with customer needs. Cross-Team Collaboration • Serve as the voice of the customer within internal teams, ensuring that customer success is at the forefront of development efforts. • Partner with developers, product managers, and AI specialists to refine features, address challenges, and improve customer outcomes. Platform Enablement and Adoption • Monitor usage and outcomes to ensure successful platform adoption and ROI for customers. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. Required Qualifications of the Customer Success Advocate: Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Data Analytics, or similar) or equivalent experience. Proven experience in customer success, business analysis, product enablement, technical consulting, or a similar role. Outstanding communication skills, both verbal and written, with the ability to connect effectively through virtual platforms (e.g., video conferencing) and occasional in-person meetings. Proven ability to build trust and establish strong, collaborative relationships with diverse internal stakeholders. Strong ability to learn and explain complex software platforms to both technical and non-technical audiences. Experience in creating clear, user-friendly technical documentation and guides. Familiarity with analytics tools, business intelligence platforms, or enterprise software solutions. Preferred Qualifications: Experience working in large enterprises or within complex organizational structures. Background in business intelligence, analytics, or data platforms. Experience collaborating with software engineering or product development teams. Familiarity with large language models (LLMs), AI support tools, or knowledge base development. Demonstrated experience in driving platform adoption and customer satisfaction through tailored value propositions. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application. For more information on our Internal Job Posting Policy, click here. All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved. #RPO #J-18808-Ljbffr
