Unijobs on behalf of our public sector client have a requirement for a Healthcare Project Manager to support the delivery of a system and server upgrade project in the West / North West region. The successful candidate will report to the Critical Care IT Programme Manager. The duration of this post is a 6 months initial contract + option to extend for a further 6 months. Location is West/North West Region (the team are flexible on location once candidates understand requirement to be onsite in client sites in West/North West when required). Hybrid Working will apply. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €33.19 per hour based on an annualised salary of €60,613. You will accrue 30 days annual leave per year and paid Bank Holidays. **Must have PM experience within a healthcare environment** Purpose of Post: This PM role will include Project Management of the remaining deliverables on the WNW regional rollout of a CCiS Project under the governance of the National Critical Care IT Programme Board and Regional Project Board: The PM will work closely with key stakeholders to support planning, coordination, and delivery of the required outputs across the Critical Care Programme portfolio. Core responsibilities include: System Upgrade, Server Upgrade and Data Migration (3 sites) Lead the planning and execution of upgrades and migrations, ensuring minimal disruption to clinical services. Coordinate technical teams and local site stakeholders to deliver secure, resilient, and future-proof infrastructure. Document lessons learned to inform subsequent regional deployments. Principal Duties and Responsibilities Provide support in relation to the governance, reporting and oversight of the CCiS Implementation in the WNW region Be a key team member in building a skilled and effective database and reporting system. Support the implementation of robust project management methodology to enable successful project performance and delivery. Maintain programme / project toolkits and templates for all projects under their remit. Maintain planning documents at portfolio level for all projects under their remit. Coordinate communications with other projects and management teams. Support with ethics approval processes where applicable. Compile and maintain a standard suite of project reports to meet the requirements of key stakeholders. Support the implementation of a consistent and standardised process of project tracking and reporting across project using a client approved software tool. Co-ordinate budget management and oversight of all financial transactions Aid in the preparation of financial reports Ensure appropriate documentation is in place to satisfy audit requirements. Candidates must have: Experience in managing large scale IT projects, using industry standard project management methodologies, as relevant to the role. Experience in the collection, management & analysis of data to include the creation of documents, reports & presentations, as relevant to the role. Significant experience in a role that has involved working with senior managers and other key internal and external stakeholders, as relevant to the role. Possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Other requirements specific to the post Access to appropriate transport to fulfil the requirements of the role as post will involve frequent travel. A flexible approach is required to meet demands of work programme as required. Skills & Competencies Demonstrates knowledge of the role, objectives & Critical Care Systems, as relevant to this role. Have a working knowledge of Critical Care services. Demonstrates an understanding of the services provided as part of the Critical Care IT Programme Demonstrates knowledge and experience relevant to the role as per the duties & responsibilities, eligibility criteria and post specific requirements of the role. Demonstrates the ability to maximise the use of ICT demonstrating excellent computer skills particularly Microsoft Office, Outlook etc. Demonstrate the ability to work in line with relevant policies and procedures. Demonstrate commitment to developing own professional knowledge and expertise. Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Skills: PM Healthcare PM ICT migration implementation PMI PMP Benefits: Accrue 30 days AL per year
Unijobs on behalf of our public sector client have a requirement for a Configuration Analyst to join their team. The duration of this post is 12 months initially with likely extensions thereafter. Location is Flexible - hybrid working will apply (must be available to attend client sites as required.) Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.70 per hour based on an annualised salary of €57,898. You will accrue 30 days annual leave per year and paid Bank Holidays. Essential Requirements: Hold a relevant 3rd level qualification of at least level 7 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). Knowledge and experience in the support of delivery and implementation of ICT projects. Knowledge and/or experience of performing application configuration / system administration functions. Excellent communication and interpersonal skills in order to deal effectively with a wide range of stakeholders. The ability to take responsibility and be accountable for the delivery of agreed objectives. Desirable Requirements: Desirable to have Change Control Record knowledge as you will be Responsible for managing Change Control Records (CCRs) to ensure all configuration changes are properly documented, risk-assessed, tested, approved, and implemented in a controlled and auditable manner. However, training will be provided in this area. Outline of Duties and Responsibilities: Following training provided by the vendor, develop an in-depth knowledge of the TrakCare solution, its setup, configuration and associated workflows. Working with the Project Team and vendor, implement local configurations required to tailor the solution to support agreed clinical and operational processes and requirements. Liaise and provide advice to other Project team members to ensure that they are supported in the execution of workstream tasks. Adhere to the documented configuration approach Ensure that the project schedule is adhered to and the work is completed according to the schedule. Act as a champion/ambassador for the solution. Support go-live and post go-live events/tasks. Carry out any other relevant duties assigned by the Project Manager. Purpose of the Position: The Project Configuration Analyst will be responsible for the configuration of the system to meet local requirements. The post holder will be the subject matter expert in the local configuration. They will contribute towards configuration across all project workstreams as outlined and prioritised by the confirmation lead. Accountable to: This postholder will report directly on project tasks to the Configuration Lead. They will also report to the IM & T Manager and / OR Project Manager as line managers. Liaison / Communication: The post holder will work closely with the Project Manager, and other members of the project team in all aspects of the project. They will engage with key stakeholders, both internally and externally. ACCOUNTABLILITY, DUTIES AND RESPONSIBILITIES Maintain relevant documentation related to the configuration of the system. Identify issues and risks that are highlighted through the configuration of the system. Ensure that the project schedule is adhered to, and the work is completed according to the schedule. Act as a champion/ambassador for the solution. Support go-live and post go-live events/tasks. Carry out any other relevant duties assigned by the Project Manager. To be familiar with, and to observe/ comply with local policies and procedures. To ensure that the highest possible standards of ethical performance and professional competence are always maintained. Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Skills: Configuration Analyst Change Control Records ICT Application configuration Benefits: Accrue 30 days AL per year
Unijobs on behalf of our public sector client have a requirement for a General Operative to join their team. The duration of the post is for an initial period of 6 months with possible extensions thereafter. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate based on an annualised salary of €35,547. The role is based fully onsite in Dublin 8. Access to transport is essential for this role. Purpose of the post: The General Operative will provide support on a records management project across external storage facilities and on-site locations. The role involves the safe handling, movement, organisation and tracking of physical records, together with basic computer-based data entry to support accurate record management and destruction in line with the data retention policy. This is an ideal opportunity for individuals who are reliable, detail-oriented, and comfortable working in a practical, task-focused environment. Key Responsibilities: Sorting and organising physical records and files. Listing and cataloguing records accurately Re-boxing, labelling and preparing files and records for storage, transfer or destruction. Capturing and updating record information using Excel spreadsheets Ensuring accuracy and attention to detail when handling documentation Working both off-site in external storage facilities and on-site within client offices Following all health and safety, manual handling and data protection procedures at all times Using appropriate manual handling aids and Personal Protective Equipment at all times. Carrying out other operational duties appropriate as assigned by manager. Supporting the wider project team to meet deadlines and project milestones Skills & Experience Required: Possess a Junior Certificate (or higher) or equivalent qualification. Have undertaken a Health & Safety Training Programme, or equivalent. Be the holder of a full valid unendorsed Category B Driving Licence and have access to own transport. Previous experience in a general operative role. Ability to carry out manual handling tasks, including lifting and moving boxes, in line with manual handling training and risk assessments Basic computer skills including data entry on computer systems, particularly Microsoft Excel Good attention to detail and ability to follow defined processes accurately. Ability to organise own work and complete tasks within agreed timeframes. Reliable, punctual, and able to work independently or as part of a team. Desirable (but not essential): Previous experience in records management, warehousing, archiving roles Familiarity with data entry or document control Experience working in regulated or confidential environments Additional Information: This role involves a combination of physical activity and desk-based data entry Flexibility to work across different locations as required by the project *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: General Operative data entry health and safety
Unijobs on behalf of our client are currently recruiting for a Grade V Staff Officer. Based in Limerick City. 35 hours per week, Monday to Friday. Immediate start required. €28.32 per hour. Temporary 6 months contract initially *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role. Full Job description will be available at shortlisting stage** The position of Grade V encompasses both managerial and administrative responsibilities which include the following: Provide effective administrative support to the Information Governance Manager/Data Protection Officer, providing an efficient service within statutory timescales and in line with current legislation. Be the initial point of contact for all enquiries related to the Data Protection Act and Freedom of Information Act from members of the public, stakeholders, public bodies and staff. General Responsibilities and Duties To provide effective administrative support to the Information Governance Manager/Data Protection Officer using own initiative and judgement and seeking advice when appropriate and necessary. To act as the point of contact for all queries and enquiries related to information governance, GDPR and FOI. To receive, review and log FOI requests and queries onto the FOI database. To liaise with the DPO in relation to all GDPR requests and assist in dealing with queries as directed by the DPO. To coordinate responses with private enquirers, Gardai, Coroners, solicitors, representatives from other Public Bodies, media enquiries, patients and or their representatives and other appropriate enquirers, within statutory timelines. To help in the completion of statutory returns as required. Support audit and data collection for Data Security and Protection compliance. To monitor all IG Incidents and risks reported on NIMS and contribute to RCAs and investigations as appropriate. To assist in the management and administration of regular data mapping activities to identify and risk assess information flows. To contribute to and lead, where appropriate, on specific projects relating to Data Protection work plans. To progress chasing and updating any requirements relating to Data Protection work plans. To contribute to the development and implementation of Data Protection Policies. To contribute to the development and delivery of Data Protection Training programmes and provide cover and support in periods of absence or high volumes of work. To provide high quality confidential and professional data and information storage, retrieval and analysis for the Information Governance Manager, ensuring that all tasks are prioritised appropriately and using judgement and sensitivity when considering the information presented. Arranging, on behalf of the Information Governance Manager, face to face meetings with enquirers and/or their representatives as appropriate. To arrange meetings with members of staff in relation to the collection of data to respond to enquiries. To review evidence and analyse the content in order to respond to complex queries, using own judgement as appropriate. To maintain, store and dispose of records in a manner that will satisfactorily meet the statutory requirements of General Data Protection Regulations, the Children's' Act, the Freedom of Information Act and Records Management. To be responsible for providing training on the Corporate Induction programme for new recruits in relation to Information Governance, Confidentiality, Data Protection, Freedom of Information and Records Management etc. To line manage junior staff in the department. Eligibility Criteria Qualifications and/or experience (i) Have satisfactory experience as a Clerical Officer within the Public Sector. Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish1. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination. Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI). And (b) Minimum one years' experience in an Information Governance setting with experience in handling Freedom of Information requests. (c) Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office. Candidates must achieve a pass in Ordinary or Higher-level papers. A pass in a foundation level paper is not acceptable. The Leaving Certification Applied Programme does not fulfil the eligibility criteria The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Unijobs is an equal opportunities employer. Skills: GDPR FOI Legislation Policies Management
Unijobs on behalf of the University of Limerick are seeking a Clinical Skills Administrator for the Nursing and Midwifery Department. The rate of pay is starting at €18.59 per hour. This position is full time, working 35 hours per week, Monday to Friday. The contract is initially until the end of June 2026 with the possibility of extension thereafter. Key Responsibilities: CSL administrator for CSL monthly team meetings, minutes, planning, invites etc. CSL lab bookings management and scheduling outside of central scheduling. CSL website page maintenance, creating news articles and managing information so all is up to date and relevant. CSL purchasing: raising PO's on Agresso. Liaise with purchasing, procurement & health & safety division as required. First point of contact with CSL supplies, obtaining quotes, CSL SharePoint administration, maintenance, records and creation of new administrative systems on SharePoint (e.g. new initiative - SDL booking calendars) updating records. Creating and organising CSL events (CSL team and industry supplier presentations and organising demonstrations of products before purchase. CSL Fire Warden (training yet to be rolled out) CSL Fixed assets (disposal, relocation, tagging) CSL SDL bookings management and records Participation in open days and post graduate recruitment marketing events Engage as part of a team with the CSL team members on projects (e.g. lab refurbishment) Support CSL sustainability goals through (e.g. bed donation, engaging with rapid innovation unit etc.) Liaise with UL stakeholders both internal and external. (e.g. Data visualisation Lab, Makerspace) Assist with OSCEs planning and delivery. Unijobs is an equal opportunities employer. Skills: Administration Education Healthcare
Senior Data Manager Unijobs on behalf of our public sector client have a requirement for a Senior Data Manager to work within their team. The duration of the post is initially 12 months with the high possibility of extension thereafter. The role is open to flexibility around location subject to reaching agreement on a minimum level of availability at Tullamore and/or relevant meetings. Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €32.86 based on an annualised salary of €60,013 and will accrue 30 days' annual leave per year. Purpose of the Post The Senior Data Manager will join the project and support the Clients strategic priority to become a data-driven and outcomes-oriented organisation. Principal Duties & Responsibilities include: Manage the data demands of the clients (incl. "Tririga", "Aconex" cloud based platforms) to ensure effective response to business needs Identify and address data quality issues - format, integrity, accuracy, consistency and completeness. Identifying and implementing data collection solutions to increase efficiency and improve data quality and reporting output. Reviewing and Co-ordinating the efficiency of the underlying role of the portfolio dataset (status, quality, format, configuration and output formats) in contributing to the structure and operation. Overall responsibility for all data migration and data integration activities associated with the project including migrating any outstanding users' legacy systems onto the database. Liaison in relation to the data generated from the "Property Condition Survey Project" and coordinating the quality assurance and transfer of the data generated into the database. Develop a robust and effective data management strategy specifically for clients in line with best industry practice and current Policies and Procedures Improving the effectiveness of the database as a reporting tool to meet the needs of clients, the wider audience and other key stakeholders and identify future opportunities for leveraging available data & analytics services Create, maintain and update SOPs, user manuals, training materials and process documentation for database users. Monitor back-up and recovery reports with the supplier's Product Support Team Contribute to the overall strategy and implementation of records management in Capital and Estates Drive a culture of improvement, innovation and best in class in the context of Data Quality Contribute to and enforce governance, standards and best practice within the wider organisation. Qualifications and/ or experience A recognised qualification relevant to the post's requirements (e.g. bachelor's degree in computer science, data analytics, engineering, physics, mathematics, or other quantitative discipline) In depth knowledge and understanding of data management with 5 years relevant experience in a similar role Microsoft stack including Power Platform including Power BI, Automations Fabric Significant background in developing and rolling out SharePoint and associated systems. Managing and coordinating data associated with Enterprise Document Management solutions. Significant experience of working collaboratively with multiple internal and external stakeholders as part of a wider data function/team such as business analysts, project managers, data analysts, BI developers, business owners etc. Professional Knowledge & Experience 5 year's relevant experience in the area of database implementation and management, dataset analysis and tailored output reporting. Experience of this role in a Property, Construction or Maintenance environment will be of benefit. Significant experience in handling high volume complex data sets Experience of database structure and functionality is desirable Experience with ETL tools such as Databricks, SQL, SSAS, SSIS, ADF etc Experience in developing data management strategy and implementing appropriate governance at various levels within an organisation including documenting and producing standard operating procedures Knowledge in using Python/scripting language to automate data transformation will be of benefit. Knowledge and understanding of the issues in implementing ICT enabled change. The ability to successfully manage a range of different projects and work activities concurrently and collaboratively, utilising computer technology effectively and assigning work to others as appropriate to meet strict deadlines. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer. Skills: Power BI SQL JIRA ETL Data SharePoint Benefits: + Accrue 30 days AL per year
Unijobs on behalf of University of Limerick are seeking a Desktop Support Analyst to join its team in the Information Technology Division. This is a full-time, temporary position, working 35 hours per week, Monday-Friday, on campus. This position is initially anticipated to be until August 14th 2026. The successful candidate will be offered between €43,442-€55,179. Job Purpose The IT Services team (ITS) is the focal point in ITD for first and second level ICT support to the Faculty, Staff and Students of the University and is a key component in the successful delivery of services by ITD. The ITS team ensures that customer requests are responded to, dealt with and acted on in a timely and professional manner to deliver the highest level of support as required by our customers. The Desktop Support Analyst post is important in helping ITS to deliver many of the day-to-day duties with staff at this level fulfilling important duties such as Service Desk, Workstation support including hardware and software troubleshooting, Installations and general IT support for the Faculty, Staff and Students of the University. Key Duties & Responsibilities: Provides support and advice to the IT Division's customers on Systems, Hardware, Software and Services that are available to them. Install, commission and upgrade various IT hardware and software components Troubleshoot and solve IT faults. Participate in customer oriented service projects. Assist customers in making more effective use of their IT systems, products and services. Ensures that requests for assistance are properly logged and assigned according to agreed standards and procedures. Provides information on updates, known errors, changes in availability, new facilities etc. Provides instruction to customers in their usage of systems, products and services. Maintains accurate log entries of requests along with resolution details and follow-up information. Escalates any unresolved calls as appropriate and responds to escalated calls. Provides Account Maintenance. Keeps abreast of new ICT changes, developments and technologies appropriate to the role. Other tasks that may from time-to-time be assigned by the Director, ITD or his nominee. Essential Knowledge, Skills, Experience & Qulaifications: Demonstrated knowledge of relevant ICT technologies. Hardware (IBM compatible PCs, Macs). Mobile (tablets, smartphones, handhelds). Extensive experience working with different operating systems including Windows and Mac OS. Extensive demonstrable knowledge of M/S Office 365 and Cloud Storage. Demonstrate expertise and competence in effective technical problem solving. Comfortable working in and assisting others through remote access desktop programs. Knowledge of Audio Visual systems. Must possess a good customer focus and a positive, helpful. Good communication (written and oral) skills. Must be flexible when it comes to service delivery. Ability to use initiative and an aptitude for acquiring new skills. Must possess a positive attitude with a willingness for change. Must enjoy working in a team and possess demonstrable team-working skills. Discretionary skills when dealing with confidential and sensitive material. Educated to at least a recognised Diploma level in Computing or 3 years relevant IT experience in relevant ICT technologies Unijobs is an Equal Opportunities Employer Skills: Desktop Support IT Analyst
Unijobs on behalf of our public sector client have a requirement for a Training and Testing Support Officer. Reporting to the PAS Project Manager/Test Lead the Training and Testing Support Officer will be working on the new Patient Administration System (PAS) Upgrade Project. This is a temporary position that is fully onsite, based in Dublin 8. Working 35 hours per week, the successful candidate will be employed as an agency employee, this position is aligned to a salary scale ranging from €35,609 - €54,914 p.a (depending on public sector experience). This position also offers 28 days annual leave per year and paid bank holidays. Purpose of the Role: The Training and Testing Support Officer will play a critical frontline role in the testing, training, and successful implementation of a new Patient Administration System (PAS) within the hospital. The post holder will be responsible for: Supporting system testing and validation Delivering and coordinating end-user training Providing hands-on go-live and stabilisation support This role is essential in ensuring the PAS system is safe, effective, user-friendly, and fully adopted across clinical and administrative services. Key Duties and Responsibilities: System Testing & Validation Collaborate with third-party providers, analysts and workstream/customer support teams to validate software solutions while considering end-user workflows and training needs. Review documented test cases and provide input to ensure coverage aligns with real-world usage and training scenarios. Execute comprehensive testing against the software, ensuring all features function as designed and intended. Perform root-cause analysis of defects to identify and mitigate project risks. Communicate the results of software testing efforts to stakeholders and suggest areas of improvement. Contribute to the continuous improvement of software testing methodologies and, if necessary, develop standard operating procedures (SOPs). Specific Tasks include: Participation in and support of: System testing Integration testing User Acceptance Testing (UAT) Execution of test scripts and accurately document results. Log system defects, workflow issues, and configuration problems. Retest fixes and confirm resolution. Validate patient pathways including: Outpatients Admissions Transfers & Discharges Waiting list management Emergency Department flows Training Development & Delivery Deliver classroom, virtual, and one-to-one PAS training to: Clerical staff Nursing staff Medical staff Management users Support development of: Training materials User guides Quick reference guides eLearning content Maintain accurate training attendance records. Provide post-training support and follow-up. Clinical & Operational Engagement Work closely with: Admissions Outpatients Bed Management Emergency Department Wards & Theatres Assist in mapping: Patient pathways Booking processes Clinic templates Admission workflows Governance, Clinical Safety & Compliance Ensure compliance with: GDPR & Data Protection Patient confidentiality ICT & cybersecurity policies Participate in audits and quality assurance processes. General Digital & Administrative Responsibilities Maintain accurate: Test documentation Training records Issue logs Support reporting to PAS Programme Governance Groups. Maintain structured electronic records via Teams / SharePoint. Desirable: Previous clerical experience in a Hospital / Healthcare environment which may include General Hospital Administration / Medical Secretary and/or Medical Audio typing role Have completed or leading to completion in a course of study related to Medical Secretary or Hospital administration Technical/Clinical Competencies: Please note for each of the required competencies below, you will be required to provide examples of your current level of knowledge, skill and/or experience for each of these. Required: Excellent Keyboard Skills Excellent working knowledge of MS Office (Word and Excel) and E-mail Desirable: Training or education qualification ICT, Digital, or Project Support qualification. Prior experience in: PAS or EPR projects / Hospital digital transformation / Large-scale system go-live events ISTQB foundation level This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role Unijobs is an equal opportunities employer. Skills: Trainer Tester system testing UAT Benefits: Accrue 28 days AL per year
Associate Systems Analyst Unijobs on behalf of our public sector client, are currently recruiting for the position of Associate Systems Analyst in Dublin. The role will be fully onsite. The contact end date is the 31st of December 2026 initially with a possibility of extension afterwards. This is a 35-hour-per-week contract, with a daily rate of €184.16 Position Overview This role involves supporting the analysis, implementation, and optimisation of clinical information systems, while serving as a key link between clinical end-users and technical teams to ensure healthcare applications meet operational requirements. Key Responsibilities Develop and maintain system documentation, including user guides and standard operating procedures Analyse clinical workflows and identify opportunities for improvement through technology (desirable) Support the configuration and maintenance of clinical applications Support application testing efforts, including user acceptance testing and regression testing Troubleshoot basic system issues and escalate complex problems appropriately Participate in training end-users on new systems and functionality Assist project managers with implementation activities for clinical applications Document and track system enhancement requests from end-users Required Qualifications 0-2 years of experience in healthcare IT or clinical systems support Ability to bridge the gap between technical and clinical language Bachelor's degree in Health Informatics, Information Systems, or related field Strong analytical thinking and problem-solving abilities Basic understanding of healthcare workflows and terminology Detail-oriented with strong organizational skills Excellent written and verbal communication skills Preferred Qualifications Proficiency in SQL or experience with database querying Knowledge of healthcare data structures and standards (HL7, FHIR) Hands-on experience with major clinical applications, including CPOE, LIS, and RIS Familiarity with process improvement methodologies Background in healthcare (clinical or administrative) Work Environment Full-time position primarily during business hours Collaborative team environment working closely with clinicians and IT staff Opportunity for professional growth and advancement in healthcare IT Fast-paced healthcare setting requiring adaptability and prioritisation skills This role provides an ideal entry point into healthcare IT, offering the chance to develop specialised expertise in clinical applications while contributing to the improvement of patient care delivery. *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Systems Analyst SQL Clinical Applications Acceptance Testing Regression Testing Troubleshooting
Unijobs on behalf of our public sector client have a requirement for a Technical Team Leader to augment the current team based in Cork. The duration of this post is 12 months initially with likely extensions thereafter. This is a full-time on-site role based in Little Island in Cork. Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €31.39 per hour based on an annualised salary of €57,325. You will accrue 30 days annual leave per year and paid Bank Holidays. Role Summary The Technical Team Leader plays a key role in managing the daily operations of the Service Desk team, ensuring high-quality support delivery, efficient handling of incidents and requests, and alignment with agreed service levels. This role is responsible for leading, coaching, and developing team members, driving service improvements, and maintaining close collaboration with client management and other stakeholders to ensure an exceptional user experience. Key Responsibilities Monitor day-to-day activities and queues of calls and tickets to ensure timely response and resolution in line with SLAs. Create and deliver weekly performance appraisals for staff, including quality checks and constructive feedback. Conduct 3- and 6-month review meetings with team members to assess progress, performance, and development needs. Manage and resolve user escalations and complaints, ensuring issues are handled promptly and professionally. Participate in daily coordination meetings with other Team Leads to review operational impacts and priorities across the Centre of Excellence (COE). Attend weekly meetings with the client Management Team to provide updates, share insights, and discuss service performance. Take part in working groups with client Management, contributing to service improvements, policy development, and process enhancements. Create, maintain, and regularly update the Team Knowledge Base, ensuring accuracy and consistency of information. Provide monthly feedback to staff on team structure, performance, and progress toward goals. Identify trends and patterns in ticket data and team performance to drive service improvements and operational efficiency. Conduct interviews and assessments for open roles, supporting recruitment and onboarding of new team members. Foster a culture of continuous improvement, collaboration, and user focus within the team. Note: This list is not intended to be exhaustive but provides an indication of the primary duties and responsibilities associated with the role. Additional activities may be required in line with business needs and operational demands. Skills and Experience Essential: Proven experience in a technical support or service desk environment, ideally in a leadership or supervisory role. Strong understanding of ITIL principles and service management best practices. Excellent people management and coaching skills, with the ability to motivate and develop a high-performing team. Demonstrated ability to prioritise workloads, manage incidents, and maintain SLA performance. Strong analytical and problem-solving skills, with a focus on service quality and user satisfaction. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders. Hands-on experience with incident, request, and change management tools (e.g., ServiceNow, Remedy, or similar). Solid technical knowledge of core IT infrastructure, including Windows OS, Microsoft 365, networking fundamentals, and remote support tools. Proven ability to drive service improvements and contribute to process enhancements. Ability to work effectively under pressure and during major incidents. Desirable: ITIL Foundation certification (or higher). Experience managing shift-based or geographically dispersed teams. Familiarity with KPI tracking, reporting, and performance dashboards. Exposure to cloud-based and hybrid environments (e.g., Azure, Intune, etc.). Experience with customer satisfaction metrics and quality assurance frameworks. Relevant technical certifications (e.g., Microsoft, CompTIA, Cisco). Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Skills: ITIL Team Lead Microsoft CompTIA Cisco Azure QA Benefits: Accrue 30 days AL per year
