Uisce Éireann is looking for a Complaints, Case Management and High-Profile Escalations Analyst to enhance their customer service operations. The role involves managing complaints, ensuring timely resolutions, and implementing customer service strategies. Candidates should have a relevant third level qualification, at least three years' experience in the utilities sector, and strong analytical skills. This position offers a dynamic work environment focused on customer satisfaction and continuous improvement. #J-18808-Ljbffr
Position Overview As a Complaints, Case Management and High-Profile Escalations Analyst, you will support the management of aspects of customer service for UÉ, including customer case management, complaints management, and customer administration. You will report to the Complaints, Case Management and High-Profile Escalations Lead. Your primary responsibility will be to ensure timeliness and quality of resolution while implementing the customer strategy within a regulated industry. This includes provision of contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. Main Duties and Responsibilities Support the implementation of the strategy for the Customer Service function. Support the implementation of KPIs to ensure quality and consistent performance of the Customer service team (e.g., PAF metrics). Support the team track performance levels regarding all Escalations, Complaints, FOI and HP Complaints for non-domestic and domestic customers. Support the management of and continually seek to improve the end-to-end customer complaints capability within Uisce Éireann, including the processes around complaint classification and escalation. Governance over customer charter payment and goodwill gesture approvals, ensuring strict controls are in place and monitored. Work to continuously improve customer journeys, thus realising better Customer Experience resulting in improved Customer Satisfaction scores. Support the management of the Customer Experience team to monitor and analyse customer satisfaction through available escalation/complaint tools and survey results, identify operational improvement opportunities, create business case recommendations and implement approved changes proactively and regularly. Participate in rollout of new/refined processes and training material. Support the delivery of CRU and other regulatory requirements in relation to complaints, escalations and FOI. Support the management contact quality programme and conduct regular voice of the customer sessions with front line advisors. Work to reduce silos across the organisation to support improved turnaround times and customer outcomes for complaints, escalations and HP Complaints/FOI. Work with other functions to raise quality standards across the process and improve the quality and turnaround times of customer issues. Handle escalated customer enquiries and complaints, ensuring timely and satisfactory resolutions. Generate regular reports on KPIs and present findings to the Customer Service and Complaints Resolution Lead. Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable and position Uisce Éireann as a customer service reference point within the Irish utility group. Support the on call rota if required. General Duties and Responsibilities Collaboration with key internal stakeholders across the UÉ business. Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives. Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Other duties as required. Knowledge, Skills and Experience Relevant third level qualification and or accreditation is desirable. A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience. Experience working with AI tools and technologies is desirable. Ability to develop and maintain effective partnerships with key stakeholders internally and externally. Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others. Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team. Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions. Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. The closing date for receipt of applications for this vacancy is 01/05/2026. Please note that applications submitted after this closing date will not be accepted. Please note that if successful you will be placed on the salary range based on your skills and experience. The market reference point (midpoint) of the range is generally the upper end of the offer for someone fully competent, allowing progression as experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We welcome and encourage applications from individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role: The Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann. The Asset Planning team is accountable for the timely delivery of essential, value for money water services Infrastructure for Ireland. The scope of the team's responsibility covers 5 main areas: Housing Growing, Capex Pipeline, Risk Maintenance and Safety, Critical Assets and Leakage. Reporting to the Asset Planning Technical Manager, the Asset Planning Engineer plays a key role in promoting collaboration and co-ordination of asset planning activities across the asset functions. This includes the roll‑out of asset standards and policies and the use of common tools and shared data. The Asset Planning Engineer will support the Asset Planning Lead Engineers in relation to the identification, approval, and prioritisation of investment needs within the regions. The role holder will also work closely with Local Authorities and third parties to deliver on services for Uisce Éireann customers. Main Duties and Responsibilities: Support the Asset Planning Technical Managers and Lead Engineers at formal workshops in a project’s lifecycle. Support the Asset Planning Technical Managers and Lead Engineers in the development of processes for collecting and analysing asset data to manage service risk. Analyse and interpret data and information from various sources required to input into service risk assessments. Support the Asset Planning team to evaluate technical service risk assessments of assets to inform future investment needs. Support the Asset Planning team to evaluate wastewater treatment, network system and bioresources capacity to facilitate growth. Support Asset Planning Technical Managers and Lead Engineers at meetings as required across the regions and prepare information to support decisions. Provide input into progress reports and updates for Asset Planning. Collaborate on key data improvement initiatives for critical information on all proposed projects. Ensure appropriate information is adequately collated and managed data is to facilitate prioritisation of projects. Support development of Asset Standards, Policies and Specifications. Provide engineering support to the Asset Planning team as required. Perform other such duties in relation to work and asset management as Uisce Éireann may reasonably require. General Duties and Responsibilities: Collaboration with key internal stakeholders across the UÉ business. Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives. Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity, and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Other duties as required. Knowledge, Skills and Experience: Relevant third level qualification and or accreditation is desirable. A minimum of 3 years’ Experience in the water, utilities or similar industries is desirable and or relevant experience. Demonstrable experience of end-to‑end processes to ensure delivery meets customer expectations. Proven track record of resolving complex issues, along with the ability to communicate information to others. Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives. Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities. Proven track record in identifying opportunities for process improvements and innovation. Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. The closing date for receipt of applications for this vacancy is 07/05/2026. Please note that applications submitted after this closing date will not be accepted. *Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
Uisce Éireann is looking for an Asset Planning Engineer in Ireland. The role requires collaboration with internal stakeholders to deliver essential water services. Candidates should have a relevant qualification and experience in water utilities or a similar field. Key duties include supporting technical managers, analysing service risks, and collaborating on asset standards. Applicants should have strong analytical skills and a proven ability to manage complex issues. A commitment to health and safety and teamwork is essential. #J-18808-Ljbffr
Uisce Éireann is seeking a motivated professional to manage billing and meter data operations. The role involves oversight of outsourced vendors, ensuring accurate billing services, and supporting change initiatives. Candidates should have at least 1 year of experience in a similar field, excellent communication skills, and proficiency in Oracle C2M. A relevant third-level qualification is desirable. Applications are welcome until the closing date of May 7, 2026. #J-18808-Ljbffr
The Role Customer Operations develop, deliver and support excellent customer experience and service to both domestic and non‑domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. Billing Services Team The Billing Services team in Uisce Éireann is responsible for delivering meter‑to‑cash processes for both Domestic and Non‑Domestic customers. Domestic customers are currently managed directly from UE while Non‑Domestic customers are managed through the Local Authority network. Billing Services operates an outsourced model and relies on key business partners for successful delivery of operations. Main Duties and Responsibilities Day to day management of billing and meter data operations including daily performance & workload management of outsourced vendors Management of system exceptions for both billing and meter data management Investigate any data discrepancies and raise them to the Customer Data operations team as appropriate Carry out user acceptance testing/business verification checks post system upgrades Identify and ensure any process improvement initiatives put in place are being carried out correctly and monitored to ensure effectiveness Support the operation of any change initiatives for the billing and meter data team Document and maintain all MDM and Billing processes Monitor Vendor’s KPI’s to ensure compliance Assist in the production of reports on all areas of MDM and Billing as required Monitor daily reports (both system generated and vendor provided) to ensure all metrics are within tolerance and raise any trends identified Support the maintenance of billing and meter read schedules Raise risks and issues as appropriate to the MDM and Billing Specialist Participate in ongoing Customer Operations projects as required General Duties and Responsibilities Collaboration with key internal stakeholders across the UÉ business Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation Other duties as required Knowledge, Skills and Experience Relevant third level qualification and or accreditation is desirable and or relevant experience Min 1 year relevant experience in a similar role in the water, utilities or similar industries is desirable Proactive, with ability to work on own initiative and with others to ensure success in the performance of a team Existing Oracle C2M experience is required Proven effective time management skills with the ability to prioritise and remain focused Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook Ability to set up ongoing processes and procedures to collect and review information Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary Proactively identifying new areas of learning and using newly gained knowledge and skills on the job Striving for quality and ensuring consistent high standards of work, demonstrating respect and professionalism in work and complying with organisational policies Track record in completing tasks with guidance to support customers and/or communities Experience in following safety rules, contributing to a safe working environment Closing Date The closing date for receipt of applications for this vacancy is 07/05/2026. Please note that applications submitted after this closing date will not be accepted. Equal Opportunities Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work. #J-18808-Ljbffr
The Role The Customer & Economic Regulation team within Uisce Éireann is responsible for setting and managing regulation governance and policy, and for interacting with key stakeholders to influence regulation and legislation in relation to Uisce Éireann. The team works closely with the Uisce Éireann Leadership team, senior managers and other Strategic, Resilience & Regulation areas to develop and support the embedding of regulatory decisions and practices within Uisce Éireann. The Regulatory Affairs team is responsible for managing interactions with all regulatory stakeholders, leading Uisce Éireann’s response to consultations and ensuring compliance with the economic regulatory framework. The team also coordinates the Uisce Éireann revenue control process and associated workstreams. Reporting to the Regulatory Affairs Manager, the PMO and Data Quality Analyst will support the submission of timely and accurate compliance reporting to the Commission for Regulation of Utilities (CRU), and assist in developing regulatory projects and policy proposals for submission to the CRU. Main Duties and Responsibilities Provide compliance reporting support to the Customer & Economic Regulation team and wider business to ensure consistency and alignment of annual regulatory submissions. Carry out research and analysis to inform the development of regulatory projects and policy proposals. Support Uisce Éireann’s input to the CRU consultation process for new regulatory policy initiatives. Draft high‑quality submission papers and coordinate inputs from internal stakeholders. Monitor developments in utility network regulation in Ireland and internationally, and interpret implications for Uisce Éireann. Provide regulatory support and guidance to the Connections and Developer Services (CDS) team in relation to the application of connection charging policy, connections related customer complaints and other regulatory policy matters. Provide updates to the CRU on matters relating to connections and respond to CRU queries, as required. Support the delivery of annual compliance reporting to the CRU and the delivery of the annual workplan. Work closely with the relevant business areas to ensure that reports are delivered to a high quality and in the format agreed with the CRU. General Duties and Responsibilities Support the Regulatory Affairs Team to deliver high‑quality and accurate annual submissions to the CRU. Collaborate with key internal stakeholders across the UÉ business. Work as part of the C&ER team to deliver the annual workplan to the CRU. Be responsible for promoting and delivering health and safety commitments across UÉ and its supply chain. Conduct duties in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives. Other duties as required. Knowledge, Skills and Experience Relevant third level qualification and / or accreditation is desirable. A minimum of 3 years’ experience in the water, utilities or similar industries is desirable. Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team. Ability to develop effective partnerships with a wide range of stakeholders and to listen to diverse perspectives. Strong background in upholding organisational values through decision‑making and constructive actions. Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. Experience in independently resolving customer challenges while maintaining high service standards. Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team and communities. Proven track record in identifying opportunities for process improvements and innovation. Demonstrate the ability to fix safety issues quickly and look for improvements in line with business strategy. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and, through our recruitment process, we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation, gender identity or disability. #J-18808-Ljbffr
A national water utility in Ireland is seeking a Performance Delivery Coordinator responsible for improving operations and enhancing customer service within Asset Operations. The role involves driving efficiency initiatives, liaising with teams, and supporting cultural integration within the organization. Candidates should have a relevant qualification, at least 2 years of experience, and a valid Irish driving license. This position offers opportunities for professional growth and development in a values-driven environment. #J-18808-Ljbffr
Locations Blanchardstown Civic Offices, Fingal, Fingal, D15 W638, IE Apply Before 05/06/2026, 10:55 PM Job Schedule Full time Vacancy Type Permanent Vacancy Grade and Salary D(€61,531-€92,296)* Job Description Uisce Éireann is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland. Our mission is to ensure all of our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services. The Water O&M Management functional area is responsible for the national delivery of water operational services through the operation, inspection, maintenance & repair of the water treatment and network assets. The Leakage Detection sub-area is responsible for leakage detection supported by the Water Leakage Analysis and Water Conservation & Network Planning teams within the Asset Management function. The fix element of Leakage will be undertaken by internal resources in the Water Network M&R team and supplemented by third party / contractors as required. The Water Conservation Lead will report directly to the Leakage Operations Regional Manager. The Water Conservation Lead has an area remit and is responsible the monitoring and control of leakage activity within their area with a view to continuously improving the management of the water network. The Water Conservation Lead will be responsible for leading and managing the performance of Leakage Detection team(s) and to provide them with the necessary direction and skills to undertake leakage & network management activities within the water network system in order to deliver Irish Water’s targets in relation to Water Conservation. The role will also assist in directing the Capital interventions required to reduce leakage and will liaise closely with Asset Planning and Infrastructure Delivery teams. Responsible for leading and managing the performance of Leakage Detection team(s) and to provide them with the necessary direction and skills to undertake leakage & network management activities within the water network system in order to deliver Irish Water’s targets in relation to Water Conservation / Leakage Management. Ensure the teams work in accordance with defined levels of operational competence, health and safety requirements and legislation, QA systems and standard operating procedures using the technology systems provided including handheld technology. Responsible for implementing and monitoring use of the handheld technology provided and ensuring associated training of this technology is attended. Ensure use of any new technology and ensuring associated training of this technology is attended. Responsible for managing the budget allocated to the teams including approval of purchase requisitions, sourcing the most efficient and cost effective way of utilising the teams to deliver leakage management/UFW reduction activities. Chair Leakage Area Coordination meetings with Operations, Asset Planning & IDD. Champion all data investigations to support improving DMA availability & operability in the Leakage Management System in collaboration with the LMS Data Team. Responsible for the management of the teams’ material consumption and critical spares, ensuring efficient use of vehicles and equipment distribution throughout the Area. Maximise the effectiveness of the Leak Detection teams and develop and grow the skills of all team members through coaching, training and performance management. Ensure all health and safety equipment is provided, appropriate to the job and calibrated periodically. Ensure all health and safety and procedures are adhered to including risk assessments (Safe System of Work Plan), use of PPE etc. Responsible for resource management including team meetings, productivity management, utilisation of technologies, vehicles and undertaking of periodical performance reviews, appraisals and resulting recommendations. Consult with the Asset Planning Management Team to prioritise the areas of proactive leakage management in order to appropriately prioritise leakage detection activities and to optimise the use of internal and external service providers as required. Responsible for overseeing the task schedule for leakage detection activity and liaising with Worfklow regarding any changes as necessary. Consult with the Water Network Operations Team to prioritise the areas of proactive management in the water network in order to optimise water conservation and consult with Networks Operations & Process Optimisation Teams to oversee the optimisation and management of pumping regimes and reservoir management. Support the maintenance of DMAs including consultation during DMA meter installation to ensure correct configuration. Support and provide local guidance to the Asset Planning and Infrastructure Delivery teams to ensure the most efficient Capital interventions are prioritised in DMA’s that require them. Ensure leakage surveys and sweeps are carried out within the Area pro-actively monitoring and checking the integrity and operability of DMAs. Responsible for ensuring sections of the distribution network are isolated and re-commissioned (alongside the Water Network Operations team) wherever step testing activities are carried out within theArea. Prioritise, identify and select the most appropriate techniques and leakage detection methods required to carry out both proactive and if required reactive leakage control. Engage with third parties/contractors as required. Manage Operational support for all IDD Contractor leakage activities Ensure permits/access/transfers to all relevant contractors are implemented. Responsible for undertaking review of leakage detection activities performed by contractors. Engage with Roads Authorities as required. Ensure Road Opening Licences / Traffic Management plans are developed and submitted for approval as appropriate. Responsible for establishing plans with internal and external resources on how leakage sweeps and surveys will be undertaken. Provide input into all processes and procedures affecting leakage management and set priorities on all leakage target activities required within the region to ensure that sources of leakage are located quickly and repaired. Responsible for daily decisions on the delivery of the Leakage Detection team’s objectives including how, when and to whom to elevate problems. Responsible for ensuring network information is properly reported following investigations. Liaise with the Asset Intelligence team to ensure that reported information is updated on enterprise systems (GIS, Maximo etc.). Organise and manage contractors for the repair of the integrity of a DMA through boundary valve repair or through the repair of faulty apparatus such as meters or logging equipment when this has been identified as part of any operability checks. Develop effective working relationships within the Leakage Detection team and liaise regularly with other teams in adjoining areas e.g. Asset Planning, Water Network Operations, Water Network M&R and Infrastructure Delivery (Water Network Programme) teams on all aspects of network performance that may affect the region e.g. leakage and pressures. Responsible for the review of proposed asset interventions and liaising with Asset Planning where appropriate as part of resolution plan development. Provide emergency cover to Water Networks Operations team on any areas relevant to effective leakage control if required. Participate in out of hours and standby working. Responsible for ensuring direct reports operate and maintain Irish Water vehicles, as required, in a responsible manner in line with all relevant Irish Water vehicle, health, safety and security policies. Other responsibilities include: Monitoring driver compliance, completing vehicle inspections and recording and reporting any vehicle defects to Shared Services. Responsible for managing field-based teams, preparing, and delivering timely internal communications. Responsible for monitoring, managing and optimising pumps and reservoirs to ensure CALM networks are achieved in line with Asset Management goals. Project manage small project e.g., deployment of flow and pressure loggers. Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Perform other duties as required Knowledge, Skills and Experience: Minimum of 5 years direct relevant experience of working in a water network management role or utility network management role. Relevant third level qualification and or accreditation is desirable Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points). We keep each other safe -experience / understanding of working within a strong health & safety culture We work better together - capable to work collaboratively across various function to achieve set objectives Excellent written and verbal communication skills Effective communication skills, to engage with a broad range of internal stakeholders and front line employees Experience of line and performance management duties We do the right thing - ability to make decisions based on analysis of information within a very fast paced, customer focused environment Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth. We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level. Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come. The Role The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. The Operations Support Team has responsibility for providing and managing effective business infrastructure and processes at a national level to support operational activities at site level. Reporting to the Performance Delivery Supervisor, the Performance Delivery Coordinator will collaborate with the performance delivery team to drive and deliver end-to-end improvements to ways of working for Asset Operations, that focus on enhancing customer service, efficiency, operational effectiveness and employee experience. Main Duties and Responsibilities Champion a continual improvement culture and drive changes and improvements in the delivery of Asset Operations activities Liaise with Asset Operations and Customer Operations to identify specific opportunities to improve work management processes and procedures to effectively serve the business and our customers Implement initiatives for improvements within Asset Operations, supporting testing/pilot of innovations and condition monitoring where appropriate Deliver face-to-face communications and presentations with individuals or groups of people Report on benefits sustained on specific strategic projects related to Asset Operations activities, to facilitate the recommendation of standardisation across locations/ functions where appropriate Collate the relevant documentation where improvement solutions information and/ or knowledge is to be shared across the business Assist in the implementation of specific Ways of Working (WoW) changes happening in the frontline Asset Operations teams facilitated by change agents in the Performance Delivery team and across Asset Operations Undertake assessments of skills and capabilities required to deliver business improvement across Asset Operations activities Undertake employee and change communications and deliver the employee engagement strategy in Asset Operations, including supporting the development and delivery of Asset Operation-wide internal communications, leveraging the appropriate channels and solutions Support the delivery of the Asset Operations cultural integration plan and provide ongoing management and measurement Support the drive to embed the UÉ Safety Culture across Asset Operations ensuring you take an active role in prioritising Safety standards across your team Collaborate with key internal stakeholders across the Uisce Éireann Support the delivery of the Uisce Éireann Transformation Programme by driving results required within Asset Operations and supporting organisation-wide objectives Other duties as required General Duties and Responsibilities Collaboration with key internal stakeholders across the UÉ business, including but not limited to: Asset Operations, Regional Operations, Customer Operations, Continuous Improvement, Workflow, Process Optimisation, Learning & Development, Technical Learning and Skills Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Other duties as required. Knowledge, Skills and Experience Relevant third-level qualification and/or accreditation is desirable and/or relevant experience Minimum of 2 years relevant experience required. Experience in a similar role in the water, utilities or similar industries is desirable Full, clean and valid Irish category B driving licence is minimum requirement. Additional driving licence categories are an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points). Proactive with ability to work on own initiative and with others to ensure success in the performance of a team Strong interpersonal skills and ability to influence and work effectively with people Proven effective time management skills with the ability to prioritise and remain focused Proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner Strong computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook Ability to set up ongoing processes and procedures to collect and review information Flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary Proactively identifying new areas of learning and using newly gained knowledge and skills on the job We aim high – striving for quality and ensuring consistent high standards of work Willingness to travel The closing date for receipt of applications for this vacancy is 06/05/2026. Please note that applications submitted after this closing date will not be accepted. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further. #J-18808-Ljbffr
