The Portfolio team supports the effective management of the delivery of the IDD investment programme by ensuring governance and control through data management and systems, processes and performance reporting and analysis including the management of planning, land, wayleave, utility and statutory consents. This enables efficient delivery of the investment programme by providing programme visibility, informed risk management, analysis, challenge, and decision making. The team also provides expert support in key areas that enable the effective, efficient, and sustainable delivery of the IDD investment portfolio. Main Duties and Responsibilities Be responsible for developing relationships with key agency and utility stakeholders and maintaining them with a consistent approach across all stakeholders; work with Project Managers to agree, coordinate and implement requirements of all third‑party utility providers for Infrastructure Delivery. Be responsible for the development of policy and processes in applying for and adhering to statutory consents, licences and permissions with relevant agencies. Manage all relevant consent processes to ensure a standard approach is in place across Infrastructure Delivery. Provide analysis and interpretation of agency and utility requirements prior to reporting on progress and project risk to Infrastructure Delivery Project Managers; work with the Land & Statutory Consents Lead in the management and application of the relevant compensation rates. Analyse and interpret the causes and effects of non‑compliance with relevant agency and utility legislation and procedures. Define and implement processes and procedures for monitoring all stages of the notification and defect procedure under relevant legislation and for responding to incoming enquiries, complaints and urgent defects within agreed timescales. Oversee and be responsible for the payment of any relevant costs associated with agency/utility consents and licences. Work closely with the Portfolio Delivery teams and Legal team on any oral hearing, court cases, arbitration processes as required. Support the Programme/Project Managers across a range of portfolios with post‑project completion issues. Maintain documentation and filing systems (including digital document management) in relation to agency/utility consents, licences and permissions in consultation with the Legal team and the Project Records teams. Attend meetings with relevant agencies, utilities and authorities, such as Road Authorities, to discuss corporate, local or national performance of the business with regards to the relevant legislation and to ensure agency, utility and authority compliance with Uisce Éireann requirements. Communicate and consult across the Infrastructure Delivery function, the wider Business and with external Delivery Partners. General Duties and Responsibilities Collaboration with key internal stakeholders across the UÉ business, including but not limited to Asset Management & Sustainability and COO – Asset Operations. Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives. Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team. Other duties as required. Knowledge, Skills and Experience Demonstrable experience of end‑to‑end portfolio delivery is required, with particular experience in the area of portfolio planning. Relevant third‑level qualification and/or accreditation is desirable. A minimum of 5 years experience in the water, utilities or similar industries is desirable. Demonstrated people‑management experience, guiding a team to work together and offer support to make the right decisions. Ability to develop and maintain effective strategic partnerships with key stakeholders internally and externally and offer guidance and support to make the right decisions. Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate complex information to others. Highly motivated individual, working to the highest professional and ethical standards with proven ability to deliver results. Experience in managing end‑to‑end processes to ensure delivery meets customer expectations. Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions. Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements. Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job. Experience in contributing to a safe working environment by checking regularly that safety and wellbeing practices are being followed. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
Uisce Éireann is seeking a Water Network Operations Team Lead in Ireland to oversee the management and operation of the water network. This role involves leading a team, ensuring compliance with health and safety standards, and delivering quality service to customers. The candidate should have a minimum of 3 years experience in water treatment or distribution, alongside required qualifications such as QQI Level 6 and a full driving licence. This position emphasizes teamwork, effective communication, and operational efficiency. #J-18808-Ljbffr
Uisce Éireann is looking for an Asset Planning Engineer to join their team in Mullingar, County Westmeath. The successful candidate will support the Asset Investments team in developing and managing their investment portfolio, focusing on promoting collaboration and ensuring effective processes in water and wastewater projects. With a minimum of 3 years’ experience in the utilities sector, candidates should exhibit strong analytical skills and the ability to engage diverse stakeholders. Applications close on 29/05/26. #J-18808-Ljbffr
Uisce Éireann is seeking a professional to manage the delivery of the IDD investment programme, ensuring compliance and governance through stakeholder relationships and process management. The successful candidate will have at least 5 years of experience in the water or utilities sector, with strong analytical and people-management skills. They will work closely with various teams to ensure effective project implementation and adherence to health and safety standards, promoting a collaborative and productive work environment. #J-18808-Ljbffr
The Role Asset Management and Sustainability area is responsible for the development of asset policies, strategies and plans to determine the significant investment required into Ireland’s infrastructure. The area drives investment and the Sustainability and Innovation agenda for the organisation and leads on Environmental Regulation and Compliance activities, ensuring the quality of water and wastewater is continuously monitored. The Asset Management function is responsible for strategic planning, prioritisation, and development of Uisce Éireann’s Capital Works pipeline. The function plays a key role in promoting collaboration and co-ordination of activities across the three asset functions as well as providing environmental assessment and management expertise across Uisce Éireann. Asset Investment team is accountable for developing and managing Uisce Éireann’s investment portfolio in line with business objectives and long‑term strategies. The function is required to develop and manage the investment portfolio to ensure the investment portfolio is optimised against business constraints. They also support the business in achieving its required business outcomes, including information requirements, and conducting post‑investment reviews for capital investments. Reporting to the Asset Planning Portfolio Lead, the Asset Planning Engineer plays a key role in promoting collaboration and co‑ordination of asset investment activities across the asset functions. This includes the development of processes for capturing and analysing asset data to manage service risk. The role holder will work to support Uisce Éireann’s Capital Investment Plan and to meet the investment data related needs of the business. The Asset Planning Engineer will support the Asset Planning Lead Engineer’s and Specialists in relation to the identification, approval and prioritisation of investment needs. Main Duties and Responsibilities Support the Lead Engineers at formal workshops in a water and wastewater project’s lifecycle. Support the Lead Engineers develop processes for collecting and analysing asset data to manage service risk. Support the development of training and communications to embed process change within the business. Support the continuous improvement of processes. Analyse and interpret data and information from various sources required to input into service risk assessments. Support the Asset Investments team to evaluate technical service risk assessments of assets to inform future investment needs. Support the Asset Investment team to evaluate treatment and network system capacity to facilitate growth in the water and wastewater space. Support Lead Engineers at meetings as required and prepare information to support decisions. Provide input into progress reports and updates for Asset Investments. Collaborate on key data improvement initiatives for critical information on all proposed water and wastewater projects. Ensure appropriate information is adequately collated and managed data is to facilitate prioritisation of projects. Support development of Asset Standards, Policies and Specifications. Provide engineering support to the Asset Investments team as required. General Duties and Responsibilities Collaboration with key internal stakeholders across the UÉ business. Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives. Conduct duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation. Other duties as required. Knowledge, Skills and Experience Demonstrable experience of end‑to‑end portfolio delivery is required, with particular experience in the area of service risk is desirable. Relevant third level qualification and or accreditation is desirable. A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience. Experience in independently resolving customer challenges while maintaining high service standards. Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives. Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities. Proven track record in identifying opportunities for process improvements and innovation. Demonstrate the ability to fix safety issues quickly and look for improvements in line with business strategy. The closing date for receipt of applications for this vacancy is 29/05/26. Please note that applications submitted after this closing date will not be accepted. Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
Responsibilities Freagrach as an bpróiseas cuimsitheach a bhainistiú ón sceideal go dtí an seoladh deiridh le haghaidh riachtanais ordaithe oibre ar na Giniúintí ar Maximo (m.sh. Sceidealóir Clic) chun sceideal uathoibrithe gníomhaíochtaí a sholáthar le haghaidh oibríochtaí. Freagrach freisin as obair chothabhála agus deisiúcháin chomh maith le hobair atriallach seachadta caipitil arna seachadadh ag conraitheoirí. Na heisceachtaí nach féidir a phleanáil go huathoibríoch ag an arduirlis sceidealaithe, a bhainistiú agus sceidealú de láimh nuair is gá. Obair a leithdháileadh ar acmhainní ar leith agus bunsceidil oibre a atheagrú nuair is gá athruithe a dhéanamh ar an sceideal. Freagrach as infhaighteacht acmhainní a chothabháil san uirlis sceidealaithe. Freagrach as seoladh éifeachtach na hoibre chuig acmhainní allamuigh a chinntú. Freagrach as idirchaidreamh a dhéanamh leis an tSraith Bainistíochta Eatramhach / Criúnna áitiúla agus bainistíocht/ Uisce / Oibríochtaí Cóireála Fuíolluisce / Oibríochtaí Líonra agus C&D/ Ceannasaithe Fhoireann C&D/ agus le foirne ábhartha Seachadta Sócmhainní agus Conarthaí chun sceidil agus infhaighteacht criúnna a bhainistiú agus a nuashonrú, fadhbanna acmhainní a chur in iúl de réir mar is gá don Cheannasaí Foirne agus don tSraith Bainistíochta Eatramhach. Freagrach as dul chun cinn tráthúil orduithe oibre stádais oscailte a chinntú de réir mar is gá, ag cinntiú go seoltar orduithe oibre agus go ndéantar monatóireacht orthu chun tacú le seachadadh seirbhíse. Obair a chur in ord tosaíochta agus raon na hoibre a mheas le haghaidh sceidealú agus seoladh chuig an limistéar i gcás aláraim le linn gnáthuaireanta, Eachtra éartha seirbhíse, éigeandáil, riachtanais CRF, custaiméirí leochaileacha nó eachtra neamhphleanáilte/frithghníomhacha eile den chineál céanna agus aon ghníomhaíochtaí meara eile. Freagrach as monatóireacht a dhéanamh ar na hoibreacha ar fad atá ar siúl sa réimse, ag cur rudaí in ord tosaíochta arís is arís eile nuair is gá. Ní mór freagra a thabhairt ar cheisteanna seolta ón réimse de réir mar is gá. Freagrach as anailís ar bhunchúiseanna a dhéanamh agus sainaithint réiteach a sholáthar chun tacú le sceidealú agus seoladh m.sh. béim a chur ar chumas easpach chun tabhairt faoi na hoibríochtaí, pleananna cothabhála agus deisiúcháin i limistéar ar leith. Freagrach as a chinntiú go bhfuil réamhriachtanais i bhfeidhm roimh orduithe oibre sceidealaithe de réir mar is gá, ag déanamh idirchaidrimh leis an Anailísí Lóistíochta agus Tionscnamh Oibre agus foireann Cuachta maidir leis an méid sin. Freagrach as cumas na foirne a ailíniú ar an tasc agus na hacmhainní úsáide sa réimse a bharrfheabhsú. Tá tuiscint láidir ag teastáil ar an gcineál oibre sa réimse chun a bheith in ann sceidealú éifeachtach a bhainistiú agus seoladh na hoibre chuig foirne bonn réimse. Freagrach as tacaíocht a thabhairt don Ionad Teagmhála do Chustaiméirí, d'Uasligean Gearán Sreafa Oibre agus d’fhoirne Sreafa Oibre eile maidir le saincheisteanna/fiosrúcháin ar bith ó chustaiméirí. Freagrach as aon dualgais eile a chur i gcrích a mheastar atá ag teastáil agus/nó atá riachtanach, a d’fhéadfadh Ceannasaí Foirne Sceidealta agus Seolta a iarraidh go réasúnta. Tacú le Sreabhadh Oibre agus Seirbhís do Chustaiméirí trí dhualgais agus tascanna eile a d’fhéadfadh a bheith ag teastáil (m.sh. mar phointe teagmhála d’idirchaidreamh ar ghléasra ar cíos, Éaradh Seirbhíse Lódála a Nuashonrú agus a Thuairisciú, Réitigh Ghearáin Leantacha a Fhiosrú srl). Oibriú go dlúth le feidhmeanna eile laistigh de Shreabhadh Oibre (m.sh. Dul Chun Cinn, Cláir Ghearán agus Líonraí) agus Oibríochtaí Sócmhainní chun seirbhís chruinn atá dírithe ar chustaiméirí a chinntú. Freagrach as córais, próisis agus meicníochtaí cosanta den sórt sin a fhorbairt, a thástáil agus a choinneáil cothrom le dáta (m.sh. liostaí teagmhála, córais láimhe agus logaí srl) chun a bheith in ann sceidealú as líne agus bainistiú oibre a dhéanamh (m.sh. i gcás cliseadh córas nó cibirionsaí). Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a chur i gcrích, i gcomhréir le Treoir NIS agus le rialachán cibearshlándála ábhartha eile ar bith. Dualgais eile mar a leagtar amach ag an mbainistíocht líne. Qualifications and Experience Tá cáilíocht agus/nó creidiúnú ábhartha tríú leibhéal inmhianaithe. 2 bhliain de thaithí ábhartha ar a laghad ag teastáil. Tá taithí sa tionscal uisce nó fóntas nó i dtionscail atá cosúil leo inmhianaithe. Taithí ar ról comhchosúil i mbainistiú oibre, i bpleanáil oibre, i maoirseacht leabhar oibre nó a chomhionann. Buneolas ar chur i bhfeidhm na gcaighdeán, na bpróiseas agus na nósanna imeachta a bhaineann le sceidealú agus seoladh na hoibre. Taithí ar a bheith ag obair le córais lena n-áirítear córais bhainistíochta oibre (m.sh. Sceidealóir Clic, Workspace One, Maximo, srl.). Scileanna ríomhaireachta m.sh. inniúlacht láidir in Excel. Scileanna láidre anailíse agus réitithe fadhbanna. Táimid uaillmhianach – réimsí nua foghlama a aithint go réamhghníomhach chun tacú le feabhas leanúnach a chur ar ghníomhaíochtaí S&S. Cumas cinntí a dhéanamh bunaithe ar anailís faisnéise laistigh de thimpeallacht a ghluaiseann go tapa agus a dhíríonn ar an gcustaiméir. Déanfaimid beart de réir ár mbriathair do chustaiméirí agus pobail – taithí ar ghnó atá dírithe ar chustaiméirí. Scileanna sármhaithe cumarsáide scríofa agus labhartha. Oibrímid níos fearr le chéile – cumas láidir dea-chaidreamh oibre a fhorbairt agus a choinneáil. Taithí ar idirchaidreamh a dhéanamh le geallsealbhóirí inmheánacha agus seachtracha ar sheoladh orduithe oibre. Buneolas ar chur i bhfeidhm na gcaighdeán, na bpróiseas agus na nósanna imeachta a bhaineann le tionscnamh oibre agus próisis chuachta. Eolas teicniúil agus/nó taithí inmhianaithe. Application Deadline Is é an dáta deiridh a nglacfar le hiarratais ar an bhfolúntas seo ná 29/05/2026. Tabhair faoi deara nach nglacfar le haon iarratas a chuirtear isteach tar éis an dáta deiridh seo. EEO Statement Is fostóir comhdheiseanna é Uisce Éireann. Táimid tiomanta d'ionad oibre éagsúil agus cuimsitheach a chur ar fáil agus tá straitéis agus creat láidir againn ar a dtugtar ibelong chun é sin a chumasú. Is fostóir comhdheiseanna muid agus trínár bpróiseas earcaíochta, spreagaimid agus fáiltímid roimh iarratais ó dhaoine aonair a bhfuil suim acu agus atá cáilithe go cuí beag beann ar inscne, ar aois, ar bhunús ciníoch nó eitneach, ar bhallraíocht den lucht siúil, ar reiligiún nó ar chreidimh, ar stádas teaghlaigh nó ar stádas sibhialta, ar chlaonadh gnéis/ar fhéiniúlacht inscne nó ar mhíchumas. #J-18808-Ljbffr
Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis. Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú. Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal. Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, agus tabharfaidh na daoine sin raon dinimiciúil saineolais agus léargas chuig ár gclár oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, cinntítear gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht. The Role: Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Eireann customer strategy. The Customer Service team will be accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Uisce Eireann, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers. Reporting to the LRSD & ERSD Lead, the LRSD & ERSD Analyst is responsible for improving customer service operations, ensuring high quality service delivery and striving to meet Uisce Eireann Customer’s expectations. Main Duties and Responsibilities: Support end-to-end service delivery processes, from initial customer contact to issue resolution Primary escalation point for the LRSD & ERSD Escalations Coordinator and other supporting staff (when required) Continually seek to improve the end-to-end customer LRSD/ERSD capability within Uisce Eireann, thus realising better Customer Experience resulting in improved Customer Satisfaction scores Supporting the outsourced provider day to day to ensure delivery of KPIs and SLAs (including quality issues, calibration and change management) Participate in the customer service industry network to understand emerging initiatives, benchmark performance where applicable, and position Uisce Eireann as a customer service reference point within the Irish utility group Monitor service metrics, analyse data, and develop strategies to improve service quality and efficiency Handle escalated enquiries and complaints, ensuring timely and satisfactory resolutions Identify areas for process optimisation and automation to enhance efficiency and reduce customer effort Support the LRSD & ERSD Lead in generating regular reports on KPIs and present findings to the Customer Service and Complaints Resolution Technical Manager Assist with quality assurance procedures to ensure consistent service quality Ensure adherence to Uisce Eireann policies, procedures, and compliance standards Stay updated on industry regulation and ensure the team operates within legal boundaries Ability to work cross functionally across Case Management areas, handling a broad range of queries and escalations Participation in specialist panel sessions and presenting at internal credit committee forums Support the on‑call rota if required General Duties and Responsibilities: Collaboration with key internal stakeholders across the UÉ business Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards Support the delivery of the Uisce Eireann Transformation Programme, driving results required within the Directorate and supporting organisation‑wide objectives Conduct duties and responsibilities in accordance with Uisce Eireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation Other duties as required Knowledge, Skills and Experience: Relevant third level qualification and/or accreditation is desirable and/or relevant experience A minimum of 3 years’ experience in the water, utilities or similar industries is desirable Experience in independently resolving customer challenges while maintaining high service standards Ability to develop effective partnerships with a wide range of stakeholders and look for and listen to diverse perspectives Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team and communities Proven track record in identifying opportunities for process improvements and innovation Demonstrate the ability to fix safety issues quickly and look for improvements in line with business strategy The closing date for receipt of applications for this vacancy is 27/05/2026. Please note that applications submitted after this closing date will not be accepted. The closing date for receipt of applications for this vacancy is 27/05/2026. Please note that applications submitted after this closing date will not be accepted. Uisce Eireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability. #J-18808-Ljbffr
Uisce Éireann, atá suite i gContae na hIarmhí, Mullingar, tá pozition ar fáil mar Bainisteoir Oibre. Caithfidh tú freagrachtaí a láimhseáil i mbainistíocht oibre, obair chothabhála agus deisiúcháin, in éineacht le monatóireacht ar infhaighteacht acmhainní. Níl ach 2 bhliain de thaithí ag teastáil sa tionscal uisce, agus teastaíonn cáilíocht tríú leibhéal chun iarratas a dhéanamh. Déanfaidh Uisce Éireann iarracht le hoibríochtaí éifeachtacha agus cuimsitheacha a sholáthar dorcha i gcás aláraim freisin. #J-18808-Ljbffr
Uisce Éireann i mBaile Átha Cliath ar fáil do phost anailíseora LRSD & ERSD. Tá dualgais le haghaidh cur chun cinn seirbhíse do chustaiméirí a chur i bhfeidhm agus taithí foirne a ruaigeadh. Ba cheart go mbeadh taithí 3 bliana ann san earnáil uisce nó earnálacha comhoiriúnacha. Tacaímid le sprioclanna cáilíochta seirbhíse agus soláthraímid cúnamh d'fhonn cáineann na custaiméirí a shásamh. Cuimsíonn an post comhoibriú le páirtithe laistigh de Uisce Éireann chun torthaí a bhaint amach. #J-18808-Ljbffr
Anailísí DTIÁ/DTIT / LRSD and ERSD Analyst Responsibilities Tacú le próisis seirbhíse ó ceann go ceann, ón gcéad teagmháil leis an gcustaiméir go réiteach na faidhbe. Gníomhú mar phríomhphointe uasligin don Chomhordaitheoir Uasligin DTIÁ & DTIT agus do bhaill foirne tacaíochta eile (nuair is gá). Oibriú go leanúnach chun feabhas a chur ar an gcumas DTIÁ/DTIT laistigh d’Uisce Éireann chun déileáil le fadhbanna custaiméirí ó ceann go ceann, agus ar an dóigh sin Eispéireas níos fearr do Chustaiméirí a bhaint amach, rud a mbeidh scóir Sástachta Custaiméirí níos fearr mar thoradh air. Tacú agus comhoibriú gach lath leis an soláthraí seachfhoinsithe chun a chinntiú go mbaintear amach PTFanna agus CASanna (saincheisteanna cáilíochta, calabrú agus bainistíocht athraithe san áireamh). Páirt a ghlacadh i líonra an tionscail seirbhíse do chustaiméirí chun tuiscint a fháil ar thionscnaimh atá ag teacht chun cinn, feidhmíocht a thagarmharcáil nuair is infheidhme agus Uisce Éireann a shuíomh mar phointe tagartha seirbhíse do chustaiméirí laistigh de ghrúpa fóntais na hÉireann. Monatóireacht a dhéanamh ar mhéadracht seirbhíse, anailís a dhéanamh ar shonraí agus straitéisí a fhorbairt chun caighdeán agus éifeachtúlacht na seirbhíse a fheabhsú. Déileáil le fiosruithe agus gearáin uasligthe, agus cinnte a dhéanamh de go ndéantar iad a réiteach go pras ar bhealach sásúil. Réimsí a shainaithint inar féidir próisis a bharrfheabhsú agus a uathoibriú chun éifeachtúlacht a fheabhsú agus chun go mbeidh sé níos éasca do chustaiméirí déileáil linn. Tacú leis an gCeannasaí DTIÁ & DTIT chun tuarascálacha rialta faoi PTFanna a chur i dtoll a chéile agus torthaí a chur faoi bhráid an Bhainisteora Theicniúil um Sheirbhís do Chustaiméirí agus Réiteach Gearán. Tacú le nósanna imeachta dearbhaithe cáilíochta chun caighdeán leanúnach seirbhíse a chinntiú. Cinnte a dhéanamh de go gcloítear le beartais, le nósanna imeachta agus le caighdeáin chomhlíontachta de chuid Uisce Éireann. Coinneáil cothrom le dáta maidir le rialáil an tionscail agus ag cinntú go n-oibríonn an fhoireann i gcomhréir le teorainneacha dlíthiúla. Cumas oibriú go hilréimsiúil i réimsí na Cásbhainistíochta, ag déileáil le raon leathan fiosruithe/fadhbanna uasligthe. Páirt a ghlacadh i seisiúin sainphainéal, agus cuir i láthair a dhéanamh ag fóraim inmheánacha coistí creidmheasa. Tacú leis an róta ar ghlao-dhualgas más gá. Qualifications Tá cáilíocht agus / nó creidiúnú ábhartha tríú leibhéal inmhianaithe, agus / nó taithí ábhartha. Tá taithí 3 bliana ar a laghad sna tionscail uisce, fóntas nó i dtionscail atá cosúil leo inmhianaithe. Taithí maidir le dúshláin custaiméirí a réiteach go neamhspleách agus ardchaighdeáin seirbhíse á gcoimeád. Cumas comhpháirtíochtaí éifeachtacha a fhorbairt le raon leathan páirtithe leasmhara agus an cumas chun dearcthaí éagsúla a lorg agus éisteacht leo. Scileanna láidre anailíse agus cumas fadhbanna a aithint agus a anailísiú agus cinntí feabhsúcháin a dhéanamh a théann chun tairbhe na foirne/pobail. Teist cruthaithe maidir le deiseanna a aithint le haghaidh feabhsúcháin próisis agus nuálaíochta. An cumas a léiriú chun saincheisteanna sábháilteachta a réiteach go tapa agus feabhsuithe a lorg de réir straitéis ghnó. Is é 27/05/2026 an dáta deiridh a nglacfar le hiarratais ar an bhfolúntas seo. Tabhair faoi deara nach nglacfar le haon iarratas a chuirtear isteach tar éis an dáta deiridh seo. #J-18808-Ljbffr
