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Udemy
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  • GRC Analyst (Governance, Risk, and Compliance)  

    - Dublin Pike

    GRC Analyst (Governance, Risk, and Compliance) At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. This hybrid position requires two days per week in our Dublin office. About you You’re an analytical problem-solver ready to put your skills toward purposeful work that has a global impact. You want to lead the way in innovation, exploring the latest technologies and finding new solutions. You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering. About this role The GRC Analyst will be responsible for assisting the GRC team in achieving and maintaining compliance with key third-party certifications. You will work closely with system and control owners across the organization to document, update, and maintain control language, policies, procedures, and other essential documentation. Your role will involve significant interaction with third-party auditors and internal stakeholders, requiring excellent written and verbal communication skills. You will also interface with customers, requiring a professional and positive attitude, particularly under pressure. What you'll be doing Certification Support: Assist in the preparation, submission, and maintenance of key third-party certifications, including SOC2 and ISO27001. Documentation Management: Collaborate with system and control owners to document and update control language, policies, procedures, and other documentation required for certifications and audits. Audit Coordination: Serve as a primary point of contact during internal and external audits, effectively communicating with third-party auditors and ensuring audit requirements are met. Cross-Functional Collaboration: Work closely with teams across the organization, including IT, security, and operations, to ensure that all compliance-related activities are aligned with business goals and regulatory requirements. Customer Interaction: Interface with customers to address compliance-related inquiries, providing clear and concise information with a professional demeanor. Process Improvement: Continuously evaluate and improve GRC processes, ensuring they are efficient, scalable, and aligned with industry best practices. Risk Management: Assist in identifying, assessing, and mitigating risks related to compliance, working with relevant stakeholders to implement necessary controls. Compliance Monitoring: Maintain up-to-date knowledge of regulatory changes and ensure that the company’s policies and procedures remain compliant. What you’ll have Experience: 2+ years of experience in a GRC, compliance, or audit-related role, with a focus on SOC2, ISO27001, or similar frameworks. Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with auditors, customers, and internal teams. Documentation Skills: Strong attention to detail in documenting controls, policies, and procedures, with the ability to translate complex concepts into clear and actionable language. Calm Under Pressure: Proven ability to remain calm, collected, and professional under pressure, particularly during audits and customer interactions. Collaboration: Ability to work cross-functionally with various departments and teams to achieve compliance objectives. Preferred Qualifications Consulting Experience: Prior experience with risk consulting or compliance programs, particularly with larger consulting firms, is a plus. Audit Experience: Experience with third-party audits or as an internal auditor, particularly within the technology sector. Certifications: Relevant certifications such as CISA, CISSP, or equivalent are advantageous. Why Udemy? Impactful Role: Play a key role in maintaining the integrity and security of our operations, ensuring we meet the highest standards of compliance. Professional Growth: Opportunities for career development, including certifications and exposure to a variety of compliance frameworks. Collaborative Environment: Join a team that values collaboration, continuous improvement, and a positive, customer-focused approach to compliance. Innovation-Driven: Be part of a company that embraces innovation and is committed to staying ahead of the curve in compliance and risk management. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland: Core Benefits: Comprehensive medical, dental, life and income protection coverage. Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay. Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development. Retirement: 7% employer matching Defined Contribution Master Trust. Holidays: 25 paid holidays throughout the year plus bank holidays. About our Dublin location Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. #J-18808-Ljbffr

  • Manager, Security Operations  

    - Dublin Pike

    At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. This hybrid position requires two days per week in our Dublin office. About us At Udemy, security is at the core of everything we do. We are a fast-growing, cloud-native organization, and we’re looking for a Manager of Security Operations to lead a global team of SecOps engineers. This leader will play a critical role in ensuring that our security operations are robust, responsive, and capable of handling the challenges of a 24x7x365 environment. If you’re passionate about building world-class security teams and processes, and you thrive in a cloud-native, innovative environment, we want to hear from you. About this role The Manager of Security Operations will be responsible for hiring, developing, and overseeing a global team of security operations engineers. You will ensure seamless 24x7x365 coverage of all global security incidents, working closely with managed service providers for tier 1 support. This role requires a strong leader who can effectively interface with product engineering teams, particularly in a fully cloud-native (AWS) environment. You will also be responsible for partnering across engineering and IT to standardize and scale incident management processes and tooling, while leveraging advanced automation, SOAR platforms, and AI-driven solutions to enhance the team's capabilities. What you'll be doing Team Leadership: Hire, manage, and mentor a global team of SecOps engineers, ensuring they are equipped to provide 24x7x365 coverage for security incidents. Incident Management: Oversee the monitoring, detection, and response to all security incidents globally, ensuring that incidents are handled efficiently and effectively. Cloud-Native Security: Ensure that security operations are optimized for a fully cloud-native (AWS) environment, including monitoring, incident response, and remediation. Cross-Functional Collaboration: Partner with product engineering and IT teams to ensure that incident management processes and tooling are uniform, scalable, and aligned across all workstreams. Tooling & Automation: Implement and optimize advanced security operations tooling, including SOAR platforms, to automate routine tasks and scale response efforts. AI & LLM Integration: Explore and integrate AI and Large Language Model (LLM) agents to extend the team's coverage, enhance alert management, and improve the scalability of security operations. Service Provider Management: Coordinate with managed service providers to ensure they are delivering effective tier 1 support, and collaborate with them to improve service levels. Process Improvement: Continuously evaluate and improve incident management processes, focusing on scalability, efficiency, and alignment with industry best practices. Reporting & Metrics: Develop and maintain KPIs to measure the effectiveness of security operations, and regularly report on the team's performance to senior leadership. Compliance & Audits: Ensure that security operations comply with relevant regulatory requirements and are prepared for audits. What you’ll have Experience: 5+ years of experience in security operations, with at least 2 years in a management role overseeing a globally-distributed team. Cloud Expertise: Strong familiarity with security operations in cloud-native (AWS) environments, including monitoring, incident response, and automation. Technical Skills: Proficiency in security operations tooling, including SIEM, SOAR, and familiarity with AI and LLM technologies. Leadership: Proven ability to hire, lead, and develop high-performing, globally distributed teams. Collaboration: Strong interpersonal skills and the ability to partner effectively with engineering, IT, and external managed service providers (MSPs). Incident Response: Deep understanding of incident management processes and best practices, with experience standardizing both processes and tooling across diverse environments. Innovation: A forward-thinking mindset with a passion for leveraging advanced technologies to enhance and automate security operations. Preferred Qualifications: Experience with containerized environments and microservices architectures. Knowledge of regulatory requirements related to security operations in multiple regions. Experience integrating AI/ML into security operations workflows. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in Ireland: Core Benefits: Comprehensive medical, dental, life and income protection coverage Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement: 7% employer matching Defined Contribution Master Trust Charitable Giving: Corporate charitable match for eligible nonprofits and charities Holidays: 25 paid holidays throughout the year plus bank holidays About our Dublin location Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. #J-18808-Ljbffr

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