Software Engineer- Video Signalling (Java and Rust) Remote - Ireland Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Software Engineer. About the job This position is needed to design, build, and optimize the core signalling infrastructure that powers real-time video communications for our customers. You will play a key role in ensuring high performance, reliability, and scalability of our video platform, enabling seamless and secure video experiences. Responsibilities In this role, you’ll: Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g., WebRTC, SIP, RTCP/RTP) in a highly scalable distributed system. Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences. Ensure secure transmission and compliance with industry best practices (e.g., end-to-end encryption, privacy standards). Contribute to architectural decisions and code reviews, mentoring junior engineers as needed. Stay current with advancements in real-time communications and video technologies. Diagnose and resolve signalling and media operational issues, with opportunities to enhance existing troubleshooting processes and tools; build tools and analytics for call quality and debugging (e.g., log analysis, packet traces). Participate in the refinement of the team's ticket backlog, estimating work and follow Agile ceremonies. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years experience in Java. Experience with complex distributed systems or real time systems Experience working in the cloud, AWS, Google, Azure Experience with multi-threading, concurrency and asynchronous software development Bachelors in Computer Science or equivalent experience Support Video services as a part of on-call duties Proficient in the C++, Rust, or equivalent languages Bonus points for experience with one of the following technologies: Rust, WebRTC, Gstreamer. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #J-18808-Ljbffr
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Software Engineer on Twilio’s platform engineering observability team. About the job Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations. As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observability stack built for scale. You’ll lead technically and strategically—designing platform components, influencing org-wide architectural decisions, mentoring engineers, and engaging directly with teams across Platform Engineering and R&D. Responsibilities In this role, you’ll: Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability. Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers. Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals. Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally. Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows. Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale. Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility. Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools). Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines. Deep proficiency in at least one modern programming language (e.g., Go, Python, Java). Familiarity with high-cardinality data challenges and telemetry correlation techniques. Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent). Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments. Experience with AWS, Kubernetes, and infrastructure-as-code tools. Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions. Ability to make forward-looking technical decisions and lead others through ambiguity and change. Desired: Familiarity with ClickHouse, Grafana Loki, Athena, or equivalent systems for log and metrics querying. Contributions to open-source observability tools or communities. Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines. Location This role will be based in our Dublin, Ireland office. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\'s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you\'re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions. Equal Opportunity Statement Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #J-18808-Ljbffr
Overview At Twilio, we’re shaping the future of communications with a remote-first culture. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers to craft personalized customer experiences. This role is for a Software Engineer on Twilio’s Platform Observability team, focused on rebuilding and unifying our observability stack to enable faster incident response, deeper insights, and more cost-effective platform operations. You’ll help re-architect how telemetry flows and is utilized at Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that move Twilio from fragmented tooling to a unified, OpenTelemetry-first observability stack built for scale. You’ll lead technically and strategically—designing platform components, influencing architectural decisions, mentoring engineers, and engaging with teams across Platform Engineering and R&D. Responsibilities Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability. Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers. Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals. Deeply explore one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally. Collaborate with product teams, SREs, and developer experience groups to understand telemetry needs and integrate observability into core engineering workflows. Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale. Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility. Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools). Lead technical execution for major components of Twilio’s observability overhaul, including shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines. Deep proficiency in at least one modern programming language (e.g., Go, Python, Java). Familiarity with high-cardinality data challenges and telemetry correlation techniques. Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments. Experience with AWS, Kubernetes, and infrastructure-as-code tools. Provide architectural guidance and thought leadership across teams, helping to establish telemetry standards, efficient usage patterns, and scalable platform abstractions. Ability to make forward-looking technical decisions and lead others through ambiguity. Familiarity with ClickHouse, Grafana Loki, Athena, or equivalent systems for log and metrics querying. Contributions to open-source observability tools or communities. Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines. Location This role will be based in our Dublin, Ireland office. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek colleagues who embody our Twilio Magic values and empower employees to build positive change in their communities. If this role isn't what you're looking for, please consider other open positions. Equal Opportunity Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Twilio participates in the E-Verify program where required by law. #J-18808-Ljbffr
A leading communications platform in Dublin, Ireland is seeking a Software Engineer for their observability team. You will lead the architecture and delivery of observability systems, focusing on reliability and scalability. The ideal candidate has deep proficiency in modern programming languages, experience with telemetry systems, and a solid understanding of distributed systems. Join us and be part of a transformative journey in how we deliver insights and improve operational efficiency. #J-18808-Ljbffr
