A housing management organization in Dublin is seeking a Housing Officer responsible for providing effective housing management services and ensuring customer satisfaction. The role involves collaborating with various teams to minimize rental voids and support tenants. Candidates should have strong customer service skills and a sound understanding of housing policies. The position offers a full-time permanent contract with opportunities for professional development within a supportive team environment. #J-18808-Ljbffr
Job Description Job Title: Housing Officer Responsible To: Housing Services Team Leader Location: Dublin Contract: Full Time Permanent Overview As Housing Officer your main responsibility is to provide a visible and highly effective presence in your identified locality of work. You will provide a quality and effective housing management service that includes lettings with a strong customer focus, ensuring delivery against KPI targets, customer satisfaction, and the meeting of regulatory standards and other key housing management related performance targets. You will ensure the correct operation and application of housing management and lettings related policies and procedures. The postholder will work alongside the Housing Services Team Leader to promote a sense of pride and belonging amongst customers in our communities and in our schemes in conjunction with the other teams. This role requires working to the highest standards of integrity and professionalism, developing cross-functional working initiatives and supporting operational service improvements, customer engagement activities, and Locality Panels. Key Responsibilities (Functional) Work with the Housing Services Manager to support development of operational delivery priorities and plans for Housing Services functions, ensuring excellent customer service. Support the Lettings Team to ensure that empty properties are let in line with key performance indicators through our team of Housing Officers. Provide effective housing management services in line with Tuath Tenancy Agreements and statutory requirements. Ensure that all properties ready to let are let to customers as quickly as possible, minimising void rental loss to Tuath. Take personal responsibility and ownership of the customer experience from Pre-Tenancy through to Letting within your locality. Undertake viewings and sign-ups as directed by the Lettings Coordinator or Lettings Team Leader. Work in partnership to deliver coordinated services across localities and tenures, engaging with the CREL team to maintain high levels of customer satisfaction. Work to minimise losses by ensuring the reletting process is efficient and void times are kept to a minimum. Ensure post-lettings handover packs are completed and the property is properly set up on the system for rent and related services. Provide guidance to customers on the use of landlord-supplied appliances and health and safety in the home, including ensuring appropriate certification is provided. Collaborate with colleagues and other agencies to ensure vulnerable customers receive the support needed to sustain their tenancies. Liaise with external partners to keep customers well informed regarding when properties will be ready for tenancy commencement, reducing rent loss for the organisation. Identify applicants with specific needs or risks, liaising with the Housing Services and Tenancy Sustainment Team to provide a holistic onboarding journey. Act as operational support to the Housing Services Manager for safeguarding matters, advice, and policy formation for Housing. Take timely action over breaches of tenancy agreements, including property condition, untidy gardens, fly tipping, abandoned vehicles, and tenancy fraud; escalate serious breaches to the Team Leader and RTB Team Leader where appropriate. Ensure the Customer Voice is central to housing management service delivery, using complaints and satisfaction results to drive continuous improvement and ensuring all customers are treated fairly and with respect, and that all complaints and enquiries are dealt with promptly and to a high standard. Liaise with customers over environmental improvements and ensure they are aware of their rights and responsibilities. Attend and support meetings and initiatives on local estates, including community safety projects and other improvement or regeneration works. Promote a sense of pride and ownership amongst customers in our communities and schemes, in conjunction with other teams. Implement housing policies and procedures, monitor applications to ensure operational activities are legally and policy compliant, meeting customer needs. Work in partnership with internal teams to ensure housing services are implemented on time and within budget, continually meeting customer aspirations. Maintain the Customer Voice as part of housing management service delivery. Key Responsibilities (Organisational) Provide input into the Operational plans. Adopt a collaborative and supportive approach, maintaining up-to-date professional knowledge and providing advice to colleagues as required. Provide statistical data, information, and testimonials for annual report. Promote effective communications, excellence in customer service, and continuous improvement in all aspects of the company’s work. Be proactive in developing and maintaining strong networks and relationships with colleagues and other organisations to ensure excellence in service delivery. Health and Safety Conduct all activities in a manner that is safe for yourself and others. Be aware of and act in accordance with the Association’s Health and Safety Policy. Ensure health and safety risk assessments are in place and that colleagues are aware of and adhere to any specific instructions; use personal protective equipment where required. Ensure team members are aware of risks associated with their role and use of PPE as required. #J-18808-Ljbffr
A community-focused housing organization based in Dundalk is seeking an Income Collection Officer to minimize rent arrears and provide financial inclusion advice. You will manage income collections, support tenants in financial difficulties, and collaborate with various agencies to achieve objectives. Strong customer focus and compliance with policies are essential. This full-time, permanent role requires effective communication and collaborative skills. Join us to help sustain tenancies and deliver high-quality service to our community. #J-18808-Ljbffr
Job Description: Income Collection Officer Responsible To: Income Collection Team Leader Location: Dundalk Contract: Full Time Permanent Job Summary As Income Collection Officer your primary focus is on minimizing rent arrears through arrears prevention, collection and recovery with the aim of supporting our customers to sustain their tenancies and meeting set key performance indicators for arrears. You will be responsible for achieving the organisation's objectives and ensuring activities are carried out to the highest standards of integrity and professionalism within set key performance indicators. This includes working to develop strong and effective cross‑functional working initiatives, both internally and externally, and taking the lead on developing and implementing specific operational service improvements and representing the organisation with partners and stakeholders. You will develop and be responsible for implementation of income related policies. Key Responsibilities (Functional) To ensure a high performing, efficient and customer focused income collection service and support tenancy sustainment. Responsible for achieving all aspects of income collection (current, former customer arrears and recharges), including team performance, KPIs/income targets, and debt recovery. Complete designated weekly caseloads. Take responsibility for the appropriate and effective action to recover rent arrears, service charges and sundry debts within a defined area. Support enforcement action in conjunction with the RTB Team to recover rent arrears and other debts. Provide a liaison service between the organisation and other agencies in support of rent collection. Provide financial inclusion advice, information and support to customers and provide debt awareness advice to customers. Work closely with Housing Officers in the collection and recovery of rents. Ensure appropriate liaison with other teams when arranging evictions, to minimise any rent lost through the empty property process. Ensure all activities undertaken are compliant with policy, procedures, and relevant legislation. Implement a responsive and empathetic complaints handling system, ensuring swift resolution and fostering positive customer relationships in line with our complaints policy. Collaborate with other teams and agencies to provide holistic support to customers facing financial difficulties. Collaborate with local agencies, social services, and charities to establish partnerships that can provide additional support to customers facing financial challenges. Implementation and approval of the Hardship Policy, ensure that utilisation is in line with sustainment needs. Manage escalations with the Residential Tenancies Board (RTB) when necessary, ensuring that all relevant documentation and information are provided in a timely and accurate manner. Act as a point of contact for RTB‑related matters and represent Tuath Housing in hearings or disputes when required. Develop and maintain relationships with all agencies in our communities and internal as well as external partners to ensure effective service delivery and the achievement of key objectives. Support customers to sustain tenancies by prevention, early intervention, and income maximisation. Ensure a high level of customer service is provided to both internal and external customers. Key Responsibilities (Organisational) Provide input into the Operational plans. Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required. Provide statistical data, information, and testimonials for annual report. In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement. Be pro‑active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery. Health and Safety Responsibility To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy. Ensure all appropriate health and safety risk assessments are in place and making sure colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required. Ensure that team members are aware of any risks associated with their role, adhere to any specific instructions, and use personal protective equipment where required. This job description is not definitive or restrictive and will be subject to periodic review. #J-18808-Ljbffr
A prominent housing organization in Dublin seeks a Housing Manager to lead their Housing Services Team. In this role, you'll develop key performance indicators aimed at enhancing customer satisfaction, implement housing policies, and ensure compliance with statutory requirements. You'll collaborate with partners to drive operational improvements and foster a culture of excellence. Join a committed team that values diversity and is driven by a mission to provide safe and affordable housing. #J-18808-Ljbffr
Housing Services Team Leader Responsible To: Housing Services Manager Responsible For: Housing Officers Location: Dublin Contract: Full Time Permanent About Us Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development. Our People and Culture Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes: 24 days annual leave Attractive salaries commensurate with experience Pension scheme, bike-to-work scheme and a wellness allowance Career development opportunities and a study aids scheme Access to an Employee Assistance Program Flexible working and an excellent work-life balance package Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self. Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community. If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you. Job Summary As the Housing Services Team Leader you will coach and support the team to provide a quality, effective and efficient housing service with a strong customer focus. As Team Leader you will ensure delivery against KPI targets for and customer satisfaction and the meeting of regulatory standards and other key housing management related performance targets. The postholder will provide management, coaching and support of our Housing Services Team that includes housing and tenancy management, OMC, Service Level Agreement management and administration of our Residents Assistance Fund. You will ensure correct operation application of housing management related policies and procedures. The postholder will work alongside the Housing Services Manager to ensure that housing management and related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements and supporting our Customer Scrutiny Reviews and Locality Panels. You will be responsible for achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance indicators. This includes working to develop strong and effective cross functional working initiatives, both internally and externally, supporting the implementation of specific operational service improvement. The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation. KEY RESPONSIBILITIES (Functional) To work with the Housing Services Manager to support development of operational delivery priorities and plans for Housing Services functions, ensuring excellent customer service. Support the Lettings Team to ensure that empty properties are let in line with key performance indicators through our team of Housing Officers. Ensure that effective housing management services are provided in line with Tuath Tenancy Agreements and statutory requirements. Acting as the operational support to the Housing Services Manager for safeguarding matters, advice, and policy formation for Housing. Ensure the Customer Voice is at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard. Implement housing policies and procedures, monitor application to ensure that operational activities are legally and policy compliant meeting the needs of our customers. Ensuring colleagues are fully trained and understand their responsibilities to support effective operational delivery. Work in partnership with internal teams to ensure that the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations. Coaching and support the team to ensure a customer focussed culture across Housing Services that meet the highest standards of customer service within set KPIs. Enable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services deliver value for money. KEY RESPONSIBIITIES (Organisational) Provide input into the Operational plans for Housing Services delivery. Provide coaching and support to Housing Officers. Promoting a culture of excellence and continuous improvement and ensuring they have the knowledge and skills to perform their roles effectively, through regular performance appraisals and supportive coaching. Performance oversight, both at an individual and service level, and report on performance indicators and outcomes to senior management, as well as identifying and monitoring risks associated with service delivery Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required. Provide statistical data, information, and testimonials for annual report. In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement. Be pro‑active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery. Corporate Responsibility Ensure the values of the Association are reflected in your work and that all services provided are delivered in line with the Association's Vision, Mission and Core Values. Act as an ambassador for Tuath Housing, attending, and contributing to professional forums and events and disseminating the learning. Ensure compliance with all regulatory, statutory, and legal requirements. Supervisory Responsibility To be responsible for the supervision, training, direction and management of all colleagues within the Housing Services Team. Provide regular one‑to‑ones and reviews to manage colleague performance, in accordance with company policies and procedures. To be responsible for identifying training needs, updating knowledge of changes in legislation, best practice, and internal policies for the team. To take part in the recruitment, selection and induction of team and other staff as required. To contribute to the formulation of policies and procedures. To build and maintain "industry" relationships and a good understanding of relevant government policy. Health and Safety Responsibility To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy. Ensure all appropriate health and safety risk assessments are in place and that colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required. This job description is not definitive or restrictive and will be subject to periodic review. #J-18808-Ljbffr
Overview Job Description: Facilities Coordinator Responsible To: Facilities and Estates Team Leader Location: Dublin Contract: Full Time Permanent Job Summary: To support the Facilities and Estates Manager in ensuring the housing estate, apartment buildings and its communal areas are safe, clean, well-maintained, and welcoming for residents. The Facilities Coordinator provides a visible presence on the estate, carrying out and inspecting minor repairs, reporting issues, supporting residents, and working closely with colleagues and contractors. Key Responsibilities (Functional) Cleaning Maintain cleanliness of communal areas including entrances, stairwells, lifts, corridors, and shared facilities. Have responsibility for ensuring cleaning materials/supplies are maintained as issued. Manage waste disposal areas, including bins and recycling facilities. Address basic hygiene issues and report pest infestations. Maintenance and Repairs Carry out pre and post inspection of repairs as required within the curtilage of schemes and wider community as directed. Carry out pre and post inspection of non-technical issues relevant to scheme communal and residential premises. Carry out minor repairs such as changing light bulbs, tightening fittings, or unblocking drains. Report repair needs to the Customer Service Centre, Repairs Team or relevant contractors. Monitor lighting, heating, and other systems within communal areas. Inspect daily all relevant buildings, lifts, carpark and grounds. Report any repairs or defects to the Repairs Team. Supervise the security and proper use of the building and its facilities. Safety and Security Ensure doors, gates, and entry systems are secure and functioning. Conduct routine checks of fire alarms, extinguishers, and emergency exits. Record and report incidents of anti-social behaviour or vandalism. Conduct activities in a manner which is safe to yourself and others and act in accordance with Tuath's Health and Safety Policy. Grounds and Environment Maintain outdoor communal areas such as gardens, courtyards, and pathways. Clear snow, ice, leaves, and litter to ensure safe access. Check play areas and outdoor equipment for safety. Customer Support and Communication Act as a first point of contact for residents regarding communal maintenance issues. Liaise with contractors and inspectors to ensure work is carried out effectively. Administration and Reporting Keep accurate records of maintenance tasks, safety checks, and incidents. Report health and safety risks promptly. Monitor contractor performance and compliance with site rules. Boundaries of the Role Facilities Coordinators are responsible for communal areas only. Specialist repairs (e.g., plumbing, electrical work) are referred to qualified contractors. Facilities Management and Security Co-ordinate the grounds maintenance contract and to cut grass and prune plants in garden areas as directed, if appropriate. Use all tools and equipment provided in connection with the duties set out. Health and Safety Co-operate with and engage fully in fire drills arranged by the Employer in accordance with Work instructions. Conduct all activities in a manner which is safe to the Facilities Coordinator and others. Be aware of and act in accordance with the Employer's and relevant Policy/Policies in respect of Health and Safety matters. #J-18808-Ljbffr
Job Description Housing Manager Location Dublin. Contract Full Time Permanent About Us Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated and authentic people through focused training and career development. Our People and Culture Our employees benefit from a positive working culture, learning and development opportunities and an extensive benefits package which includes: 24 days annual leave Attractive salaries commensurate with experience Pension scheme, bike‑to‑work scheme and a wellness allowance Career development opportunities and a study aids scheme Access to an Employee Assistance Program Flexible working and an excellent work‑life balance package Tuath Housing is accredited with the Bronze Award from Investors for Diversity and is committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds. We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self. Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations. We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country. By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees and the wider community. If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you. Job Summary As the Housing Services Manager you will lead a team to provide a quality, effective and efficient customer‑facing housing management service with a strong customer focus. You will develop and communicate KPI targets for customer satisfaction and regulatory standards, lead the Housing Services Team and be responsible for implementing housing‑related policies. You will collaborate with internal and external stakeholders, drive operational improvements and represent the organisation to partners and stakeholders. Key Responsibilities (Functional) Work with the Head of Housing Services to support development of strategic priorities and plans for Housing Services functions, ensuring excellent customer service. Support the Lettings Team to ensure empty properties are let in line with key performance indicators through Housing Officer resource. Ensure that effective housing management services are provided inline with Tuath Tenancy Agreements and statutory requirements. Place the Customer Voice at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics. Developing and maintaining relationships with all agencies in our communities and both internal and external partners to ensure effective service delivery and the achievement of key objectives. Develop and review housing policies and procedures, ensuring they are up‑to‑date, legally compliant and meet the needs of our customers. Implement policies effectively, ensuring staff are fully trained and understand their responsibilities. Work in partnership with internal teams to ensure the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations. Lead and inspire change and a performance‑related and customer‑focused culture across the Housing Services dynamic services and the highest standards of customer service within set KPIs. Enable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services deliver value for money. Act as the operational lead for safeguarding matters, advice and policy formation for Housing. Provide voluntary support in the provision of Tuath out of hours coverage with other managers and team leaders as required. Key Responsibilities (Organisational) Provide motivational leadership, management and support to line managers and their teams. Lead and motivate the Housing Services Team ensuring clarity of direction, effective communication and development of personal potential. Promote a culture of excellence and continuous improvement and ensure that team members have the knowledge and skills to perform their roles effectively, through regular performance appraisals and constructive feedback. Manage performance, both at an individual and service level, and report on performance indicators and outcomes to senior management, as well as identifying and monitoring risks associated with service delivery. As a member of the Management team, adopt a collaborative and supportive approach, maintaining up‑to‑date professional knowledge and providing advice and assistance to colleagues as required. In conjunction with the Chief Executive, Deputy Chief Executive and Director of Housing Services, contribute to the development of strategic and financial plans and keep the business plan and other key strategies under review and manage and mitigate risk. Assist the Head of Housing to set, achieve and be accountable for departmental performance targets, KPIs, including benchmarking performance externally. Monitor standards of performance throughout the range of the directorate's operations, ensuring development of an effective service responsive to changing circumstances and demands. In all aspects of the company's work, promote effective communications, excellence in customer service and a focus on continuous improvement. Corporate Responsibility Ensure the values of the Association are reflected in your work and that all services provided are delivered in line with the Association's Vision, Mission and Core Values. Act as an ambassador for Tuath Housing, attending and contributing to professional forums and events and disseminating the learning. Ensure compliance with all regulatory, statutory and legal requirements. Supervisory Responsibility Be responsible for the supervision, training, direction and management of all colleagues within the Housing Services Team. Coach Housing Management colleagues and be a source of guidance and advice. Identify training needs, update knowledge of changes in legislation, best practice and internal policies for the team. Provide regular one‑to‑ones and reviews to manage colleague performance, in accordance with company policies and procedures. Take part in the recruitment, selection and induction of team and other staff as required. Contribute to the formulation of policies and procedures. Build and maintain industry relationships and a good understanding of government housing policy. Health and Safety Responsibility Conduct all activities in a manner which is safe to yourself and others, being aware and acting in accordance with the Association's Health and Safety Policy. Ensure all appropriate health and safety risk assessments are in place and that colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required. This job description is not definitive or restrictive and will be subject to periodic review. #J-18808-Ljbffr
A leading housing organization in Dublin is looking for a Housing Services Team Leader responsible for coaching the team and ensuring excellent service delivery. You will lead a dedicated team, meet performance targets, and maintain high standards of professionalism and integrity. If you have experience in housing management and a passion for customer service, this role offers flexible working and a great work-life balance. Join us to make a difference in our communities. #J-18808-Ljbffr
A community-focused housing organization is seeking a Facilities Coordinator in Dublin to support the upkeep of housing estates and communal areas. The role involves maintaining cleanliness, carrying out minor repairs, ensuring safety and security, and serving as the first point of contact for residents. A proactive approach and ability to work with contractors are essential, promoting safe and welcoming environments for all residents. #J-18808-Ljbffr
