Description Job description Resort Security Officer Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as aGREAT PLACE TO WORK,Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Resort Security Officer Department: A&G Responsible To: Resort Security Supervisor Type of Contract:Full-time, Permanent Main Purpose of Job The Security Officer will play a crucial role in maintaining a safe and secure environment for both guests and staff at our resort and hotel. This position involves conducting regular patrols, monitoring guest and staff areas, providing excellent guest care, supporting employee health and safety initiatives, administering random drug and alcohol screenings, and preventing theft. The ideal candidate will possess strong observational skills, excellent communication abilities, and a commitment to upholding the highest standards of service. Key responsibilities Greet and assist guests in a friendly and professional manner, addressing any security-related inquiries or concerns. Provide guidance and support to guests as needed, ensuring a positive experience throughout their stay. Conduct regular checks of guest areas to ensure safety and comfort, promptly addressing any issues that arise. Conduct routine and random patrols and checks of the hotel and resort premises, including guest areas, staff areas, staff bags, staff lockers, staff cars, parking lots, and surrounding grounds. Monitor surveillance cameras and alarm systems to detect and respond to suspicious activities or incidents. Document and report any unusual occurrences or incidents in accordance with company protocols. Assist in implementing health and safety procedures in compliance with local regulations and industry standards. Participate in safety inspections, risk assessments, and safety drills to promote a safe working environment. Provide assistance during emergency situations, including evacuations, first aid, and coordination with emergency services. Act as a first responder to emergencies, including medical incidents, fire alarms, and other critical situations. Follow established emergency response plans and procedures, ensuring all staff and guests are informed and safe. Assist in the training of staff on emergency procedures and safety protocols. Maintain accurate and detailed records of incidents, patrols, screenings, and other security-related activities. Complete incident reports and documentation as required, ensuring compliance with company policies and legal regulations. Cooperate with An Garda Sochna in the investigation and handling of crimes, accidents etc., involving the business, its staff and / or guests Manage lost and found. Conduct till check with the Finance Team. Ensure relevant areas of the Lounge Up system remain current, keeping all associates informed. Maintain a register of staff on the property for security/fire purposes through the company time and attendance system. Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements. Participate in regular security meetings to discuss incidents, trends, and areas for improvement. Health & Safety: The role will play an active part in Trump Doonbeg, Health and Safety Committee and fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. Maintain knowledge of local and company hygiene, health & safety regulations. To rigidly follow and observe all hygiene and HACCP standards. To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area clean, tidy and safe and report any hazard, accident, loss or damage to management. To be aware of all trained first-aid personnel on the premises and have knowledge of the location of first aid boxes/fire extinguishers/alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by Management. Other Duties: The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. Qualifications: The successful candidate will be garda vetted and will have a valid PSA licence. Previous experience in a security role, preferably in the hospitality or luxury service industry. Strong knowledge of security protocols, health and safety regulations, and emergency response procedures. Excellent communication, interpersonal, and customer service skills. Ability to handle sensitive situations with discretion and professionalism. Proficient in the use of surveillance equipment and reporting software. Proficient in using security systems and technologies, including CCTV, access control systems, and emergency alarm systems. Knowledge of Irish laws, regulations, and safety standards related to security. Ability to work flexible hours, including weekends and holidays, and respond to emergencies on short notice. Certification in first aid and CPR is preferred. A valid driver's license is required. Benefits include: Regularly stocked canteen for meals, snacks and beverages while on duty Staff discounts in our Hotel, Spa & Golf course Discounted staff and friends and family rates available in other group properties globally. Regular staff appreciation initiatives. Opportunities to develop and grow through assisted educational opportunities Paid birthday off Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate Use of fitness center out of season. Complimentary of employee Assistance Program
Job description Spa Manager Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Spa Manager Department: Operations Responsible To: Hotel Manager Type of Contract: Permanent Main Purpose of Job: We are seeking an experienced and service-driven Spa Manager to lead the daily operations of our luxury spa within a 5-star hotel and golf resort environment. The successful candidate will be responsible for delivering exceptional guest experiences, driving financial performance, and leading a high-performing wellness team in alignment with luxury brand standards. Liaises with: Front Desk, Reservations, Concierge MAIN DUTIES Manage all daily spa operations to ensure exceptional service, efficiency, and consistency with 5-star standards. Deliver outstanding guest experiences by maintaining a strong service culture and proactively addressing guest feedback and requests. Lead, recruit, train, schedule, and develop spa team members to ensure excellence in service delivery and professional growth. Drive spa revenue through effective treatment menu management, retail sales, memberships, and integrated resort wellness offerings. Prepare and manage budgets, forecasts, payroll, and cost controls to meet financial targets. Collaborate with hotel, golf, and sales teams to create and promote spa packages, seasonal promotions, and resort-wide wellness experiences. Ensure compliance with all health, safety, hygiene, and licensing regulations. Oversee inventory management, supplier relationships, and retail product performance. Monitor KPIs, guest satisfaction scores, and operational performance, providing regular reports to senior management. Maintain spa facilities, equipment, and presentation to the highest luxury standards. OTHER DUTIES The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA Proven experience as a Spa Manager or Assistant Spa Manager in a 5-star hotel, luxury resort, or comparable wellness environment. Strong leadership, organisational, and communication skills. Solid financial acumen with experience managing budgets, revenue, and costs. Passion for wellness, guest experience, and luxury hospitality. Ability to work flexible hours, including weekends and holidays. Relevant spa, wellness, or hospitality qualifications preferred. Shows a strong commitment to ongoing self-development and consistently keeps abreast of evolving global spa, wellness, and luxury service trends. BENEFITS Discounts in our Spa, Hotel & Golf course. Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom. Free Car parking. Regular staff appreciation initiatives. Opportunities to develop and grow through assisted educational opportunities. Sick Benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness center out of season.
Description Job Title: Front Desk Shift Leader Department: Front of House Responsible To: Front of House Manager / Front Office Manager Type of Contract: Fulltime, Permanent Main Purpose of Job: The Front Desk Shift Leader supports the Front Office Manager in overseeing daily front desk operations during assigned shifts. This role ensures exceptional guest service, smooth operational flow, and adherence to 5-star luxury standards, while providing leadership and guidance to front desk associates. Liaises with: All Hotel Departments. MAIN DUTIES Front Desk Operations Lead and supervise front desk operations during assigned shifts, ensuring efficient check-in, check-out, and guest experience. Act as the primary point of contact for guests during the shift, handling requests, issues, and escalations with professionalism and discretion. Ensure all front office procedures, brand standards, and service protocols are consistently followed. Coordinate closely with housekeeping, concierge, bell services, reservations, golf operations, and other departments to ensure seamless guest experiences. Guest Experience & Service Excellence Deliver a consistently high level of personalized service aligned with 5-star hospitality standards. Proactively anticipate guest needs and resolve concerns promptly to maximize guest satisfaction. Handle VIP arrivals, special requests, and guest preferences with attention to detail. Leadership & Team Support Support, guide, and motivate front desk associates during the shift. Assist with onboarding, training, and coaching of new team members. Monitor staff appearance, professionalism, and service delivery. Ensure appropriate staffing levels and effective handovers between shifts. Administrative & Cash Handling Ensure accurate cash handling, billing, posting of charges, and end-of-shift balancing. Review reservations, room assignments, upgrades, and special requests. Prepare shift reports and communicate key operational updates to management. Standards, Compliance & Safety Ensure compliance with hotel policies, health and safety standards, and data protection regulations. Maintain front desk areas in immaculate condition at all times. Act as a first responder for operational issues or emergencies during the shift, following established procedures. Skills & Qualifications Previous experience in a front desk or guest services role within a 4- or 5-star hotel or luxury resort. Prior supervisory or shift-leader experience preferred. Strong communication, leadership, and problem-solving skills. High level of professionalism, attention to detail, and guest-focused mindset. Ability to remain calm and effective in a fast-paced luxury environment. Proficiency in hotel PMS systems and standard front office software. Flexibility to work shifts, including weekends and holidays. OTHER DUTIES The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA Degree or Diploma in Hospitality Management or equivalent experience. Previous supervisory experience in a 4/5 star hotel. Highly computer literate. Good organisational skills. Strong team player. Excellent communication both written and verbal and strong interpersonal skills. Positive attitude, cheerful and courteous demeanor. Ability to work flexible hours. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Booking Engines/ Other world Class Property Management System is required. Additional languages an advantage. BENEFITS Discounts in our Spa, Hotel & Golf course. Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom. Free Car parking. Regular staff appreciation initiatives. Opportunities to develop and grow through assisted educational opportunities. Sick Benefit scheme. Personal locker where required. Skills: Proficiency in hotel PMS systems High level of professionalism Strong communication Guest-focused mindset
