Company Overview Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front‑runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award‑winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than five billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Position Summary The Technical Account Manager manages enterprise‑level clients, providing technical expertise to maximize product adoption. Reporting to the Team Lead, Service Delivery, this role partners closely with CSMs to enhance client satisfaction and health, acting as a key technical advisor for strategic growth. This is a full‑time hybrid position based out of our Dublin City Centre office with three in‑office days per week. What You’ll Be Doing Own monitoring client performance to proactively detect issues and resolve them under supervision. Act as a technical point of contact for enterprise customers, escalating complex issues when necessary. Collaborate with the Implementation team to ensure smooth onboarding and integration. Participate in internal initiatives to develop skills and increase product knowledge. Support CSMs during technical demonstrations and customer meetings to drive adoption. Escalate and manage critical issues by working closely with Product, DevOps, and Development teams. Contribute to knowledge‑sharing initiatives by developing internal and client‑facing resources. What You’ll Bring 5+ years of experience in Customer Success, Account Management, or a technical support role. Eagerness to develop technical knowledge and work with SaaS products. Strong communication and time management skills. Interest in building internal and external relationships to promote collaboration. Bachelor’s degree or equivalent experience. Solid understanding of SaaS products, API integrations, and troubleshooting techniques. Ability to align technical solutions with customer goals and commercial outcomes. Proficient in presenting technical information to both technical and non‑technical stakeholders. Strong organizational skills, with experience managing multiple client projects. Ability to work collaboratively in a team environment. Benefits Comprehensive Benefits: We provide a robust benefits package for full‑time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on‑site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. Wellness: We care about your well‑being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. Commitment to Diversity and Inclusion Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. If you don’t see yourself fully reflected in every job requirement listed above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com #J-18808-Ljbffr
A leading digital identity verification firm in Dublin is seeking a Technical Account Manager to manage enterprise-level clients. This full-time hybrid position emphasizes enhancing client satisfaction through technical expertise and collaboration. The ideal candidate should have over 5 years of experience in customer success or account management, technical knowledge of SaaS products, and strong communication skills. Comprehensive benefits and a flexible working environment are provided. #J-18808-Ljbffr
Overview Join to apply for the Technical Account Manager role at Trulioo . Get AI-powered advice on this job and more exclusive features. Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. Position Summary The Technical Account Manager manages enterprise-level clients, providing technical expertise to maximize product adoption. Reporting to the Team Lead, Service Delivery, this role partners closely with CSMs to enhance client satisfaction and health, acting as a key technical advisor for strategic growth. This is a full-time hybrid position based out of our Dublin City Centre office with three in-office days per week. What You’ll Be Doing Own monitoring client performance to proactively detect issues and resolve them under supervision. Act as a technical point of contact for enterprise customers, escalating complex issues when necessary. Collaborate with the Implementation team to ensure smooth onboarding and integration. Participate in internal initiatives to develop skills and increase product knowledge. Support CSMs during technical demonstrations and customer meetings to drive adoption. Escalate and manage critical issues by working closely with Product, DevOps, and Development teams. Contribute to knowledge-sharing initiatives by developing internal and client-facing resources. What You'll Bring 2+ years of experience in Customer Success, Account Management, or a technical support role. Eagerness to develop technical knowledge and work with SaaS products. Strong communication and time management skills. Interest in building internal and external relationships to promote collaboration. Bachelor’s degree or equivalent experience. Solid understanding of SaaS products, API integrations, and troubleshooting techniques. Ability to align technical solutions with customer goals and commercial outcomes. Proficient in presenting technical information to both technical and non-technical stakeholders. Strong organizational skills, with experience managing multiple client projects. Ability to work collaboratively in a team environment. Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”. #J-18808-Ljbffr
A leader in digital identity verification located in Dublin is seeking a Technical Account Manager to manage enterprise clients and maximize product adoption. This full-time hybrid role requires 2+ years of relevant experience and strong communication skills. The role includes responsibilities such as acting as a technical point of contact, onboarding clients, and collaborating with implementation teams. Trulioo offers a robust benefits package, including health coverage and flexible working conditions. #J-18808-Ljbffr
Team Lead, Solutions Consulting at Trulioo Overview Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front‑runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award‑winning platform that enables organisations worldwide to quickly onboard customers, optimise costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company – we are a united force of dedicated experts committed to establishing trust online. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. What We Offer Comprehensive Benefits: A robust package for full‑time, permanent employees including health, dental and vision coverage, retirement plans with company match, paid time off, parental leave and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. Flexible Hybrid Working Environment: Offices designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations feature parent rooms, on‑site gyms, comfortable lounges and adaptable workstations. Wellness: Access to wellness workshops and events, plus a complimentary Headspace subscription to help you stay focused, grounded and energized. Employee Resource Groups: Inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organisation. Position Summary As Team Lead, Solutions Consulting (EMEA), you’ll lead a high‑impact team of Solutions Consultants, including hands‑on contribution in a player/coach capacity. You’ll serve as Trulioo’s evaluation leader for the EMEA region, driving improvements in our proof‑of‑value (PoV) and evaluation processes to increase win rates and efficiency. This role requires a blend of leadership, technical pre‑sales expertise and creative problem‑solving to help the team demonstrate the full value of Trulioo’s identity verification solutions in innovative and scalable ways. This is a full‑time hybrid position based out of our Dublin City Centre office with three in‑office days per week. What You’ll Be Doing Lead and coach two Solutions Consultants, balancing people leadership with hands‑on deal engagement. Own and continuously refine the EMEA evaluation/PoV process – improving speed, consistency and conversion rates. Participate directly in complex evaluations, solution design and technical discovery. Empower the team to be self‑sufficient and creative – building reusable tools, demo assets and methodologies that showcase Trulioo’s value with minimal dependencies. Introduce data‑driven approaches and metrics to track PoV success, reduce friction and streamline the buyer experience. Partner with Sales, Product, Engineering and Customer Success to align technical strategy, gather feedback and influence roadmap decisions. Represent the Solutions Consulting function across EMEA, championing best practices and sharing insights that elevate Trulioo’s go‑to‑market effectiveness. What You’ll Bring Experienced in technical pre‑sales or solution consulting (5+ years), ideally in SaaS, RegTech, Identity or Security. Proven team leadership or mentoring experience – comfortable balancing strategy with hands‑on delivery. Technical fluency in APIs, integration and architecture. Skilled at designing and executing PoVs that clearly demonstrate business value. A creative problem‑solver, capable of thinking beyond standard approaches to deliver compelling solutions. Analytical mindset – driven by data, efficiency and measurable impact. Excellent communicator with the ability to translate complex technology into simple value propositions. Motivated by autonomy, innovation and the opportunity to shape process and practice across a region. Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world‑class organisation. With Trulioo, you have the power to revolutionise the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100 % qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time‑to‑time emergencies happen and you may need to reschedule an interview – we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. As part of our job application process, Trulioo collects, processes and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section "When you apply for a job". Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology; Software Development #J-18808-Ljbffr
A leading global technology company is seeking a Team Lead for Solutions Consulting to spearhead their efforts in the EMEA region. This hybrid position based in Dublin requires expertise in technical pre-sales and team leadership. The ideal candidate will drive improvements in evaluation processes and collaborate with cross-functional teams. If you're passionate about identity verification and ready to lead a high-impact team, apply today. #J-18808-Ljbffr
