Top Oil is recruiting for a Customer Service Representative to join our Galway Team. Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties. Here's what you can expect from us: When you're a part of our team, you'll see how we bring good energy to our business and our employees. Across the markets we serve, our teams share the value that people matter employees, customers and community. Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals. What you can expect in a typical day: To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Job: Customers First point of contact on the phones ensuring all incoming calls are handled in an efficient manner Actively converting price quotation queries into sales Ensuring that all customer queries are dealt with and resolved Maintaining good relations with existing customers Database Management Ensuring on line order entry is the primary method of order entry Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete Checking customer pricing / customer balances while customers are on the phone Business Generation Actively targeting lapsed customers on a daily basis Following up on sales calls that arent converted first time Up selling to all customers in terms of drop size and products Actively taking part in initiatives to generate prospects Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share Increasing new customers by a targeted number per month Credit Encouraging customers pay by credit card or COD for their domestic delivery Contacting customers by phone on a regular basis to collect outstanding amounts Account Management Follow up with all new customers within one week to complete customer service audit Regular contact with key accounts to maintain good relations and create loyalty Administration Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection Carry out cash & stock reconciliations and other admin duties on an as required basis Other To complete ad hoc administration duties as required ensuring the smooth running of the depot Relationship with other Jobs Operate, at all times, in a customer friendly and supportive way with both customers and staff. Qualifications and Experience Required Minimum 2 years experience in a customer focused role. Proven ability to meet and exceed targets Experience of working in within a telesales environment IT skills proficient in Microsoft Excel Personal Characteristics, Knowledge & Skills Customer Service focused Motivated, proactive and enthusiastic Organisational and time management skills are essential Being courteous, professional and persistent Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants Skills: Customer Service Sales Administration Benefits: bonus pension health insurance
