Senior Technical Customer Care Specialist - Bilingual English and French Start Date: 06/08/2026 - Training is 6 weeks on-site in the Dublin office. There is no PTO allowed during training. After training, your schedule may include weekends, holidays and evenings. Location: 124 St Stephen's Green, Dublin 2, D02 C628, Ireland. You will be expected to be in office 2 days a week, post training. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Senior Technical Customer Care Specialist, you will provide a world‑class experience to our Toast Customers through answering incoming customer questions primarily through phone and chat. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Senior Technical Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments. What you'll do (Responsibilities) Deliver a top tier customer experience through creative problem‑solving and consistent probing, to craft accurate & timely outcomes for Toast Customers over the phone Perform troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking to guide them through the resolution process Conduct problem analysis to narrow the scope of issues, discover the root cause of errors, and effectively resolve issues Update and maintain accurate and detailed records of customer interactions via Salesforce, including the steps taken to resolve issues Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes, and providing accurate time estimates for next steps Partner closely with cross‑functional teams (Restaurant Success, Onboarding, Sales etc.) to escalate and resolve more complex issues Take ownership of learning about Toast’s ever growing suite of products to provide the best assistance to our customers What you'll need to thrive (Requirements) Fluent / Bilingual in French and English 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience, such as Technical Support Success operating independently and navigating competing priorities in a constantly changing environment Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast‑native hardware Strong communication, organizational, and influencing skills Experience answering incoming phone calls, chats and ticketing systems What will help you stand out (Nice to Haves) Experience working in the tech industry or for a SaaS company Open to schedules that may include weekends, holidays and nights Possess product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment Basic knowledge of Salesforce Previous chat experience 40+ words per minute typing speed Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
A leading technology company in Dublin is seeking a Senior Technical Customer Care Specialist who is bilingual in French and English. This role focuses on providing world-class customer support, including troubleshooting hardware and software issues, maintaining customer interaction records, and collaborating with cross-functional teams. Ideal candidates will have 2+ years of experience in customer satisfaction roles and be motivated to thrive in a dynamic environment. The position requires being onsite two days a week post-training. #J-18808-Ljbffr
A leading restaurant technology company is seeking a Product Designer for their Dublin office. This hybrid role involves driving the design process for product features aimed at enhancing the dining experience through innovative solutions. The ideal candidate will have at least 3 years of experience, a strong portfolio demonstrating design excellence, and a collaborative approach. Responsibilities include using data to inform designs, working closely with engineering teams, and simplifying complex workflows into intuitive user journeys. #J-18808-Ljbffr
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we don’t just build software; we power the heartbeat of local communities. As a Product Designer in the Guest Org, you will sit at the intersection of restaurant success and guest delight. Your mission is to bridge the gap between a digital storefront and the physical warmth of a dining room, building products that turn first‑time diners into lifelong regulars. Working within the Digital Storefront and Marketing team, you will partner with research, engineering, and product peers to transform raw data and restaurant pain points into seamless, innovative experiences. You’ll dive deep into the high‑pressure world of hospitality to understand the "why" behind every guest interaction, using your design superpowers to create tools that become essential to a restaurant's survival and growth. We are looking for a designer with a Founder’s Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and build the digital future of the restaurant industry, we want you on the line with us. Hybrid role requiring in‑office collaboration two days per week in Dublin office. Responsibilities Own and drive the end‑to‑end design process for product features within the Guest org, moving from initial discovery through high‑fidelity execution with strong autonomy. Use data and research to substantiate your design decisions. You’ll be responsible for translating guest analytics, research, and restaurant feedback into a rigorous methodology that informs the user journey. Deliver polished, high‑fidelity artifacts that account for complex restaurant constraints. You will utilize and contribute to the Toast design system, ensuring your work is scalable and technically sound. Act as a dependable partner to your Product and Engineering counterparts. You’ll make your work visible early and often, using storytelling to build alignment and ensure technical feasibility. Be the voice of the customer in every room. You will break down complex workflows, like online ordering or loyalty sign‑ups, into intuitive, delightful experiences that feel like true hospitality. Help raise the collective bar by participating in design crits, sharing best practices, and helping to foster a growth mindset where feedback is a gift. Integrate emerging AI‑first tools and methodologies into your daily practice to accelerate ideation, streamline design production, and increase overall team velocity. Requirements You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact. You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex, real‑world constraints. You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross‑functional partners. You excel at untangling ambiguity, breaking down complex workflows into intuitive, end‑to‑end user journeys. 3+ years in product design, showing a clear progression from executing tasks to owning broader product outcomes and strategy. We strive to provide competitive compensation and benefits programs that help attract, retain, and motivate the best and brightest people in our industry. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. #J-18808-Ljbffr
A leading digital restaurants solutions firm is seeking a Senior Infrastructure Engineer based in Dublin, Ireland. In this role, you will focus on platform architecture for AWS regions and automating infrastructure. Responsibilities include leading Scrum teams, developing infrastructure as code, and mentoring developers on best practices in DevOps. The ideal candidate will have over 6 years of experience in a related role and proficiency in cloud services like AWS and infrastructure automation tools like Terraform. #J-18808-Ljbffr
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Infrastructure Engineering team’s mission is to provide cloud native infrastructure, automation and tools that enable teams across Toast to deliver products in a safe, secure and agile manner, with minimal operational dependencies. As a Senior Infrastructure Engineer, you will be responsible for platform architecture and providing the automation and implementation for landing zones as well as network and security infrastructure for new AWS regions. A day in the life (Responsibilities) Work within a Scrum team to create, document and support various infrastructure as code modules. Create, document and support various tools and services used in order to support continuous integration, continuous delivery and continuous deployment of highly available infrastructure in various environments. Use your familiarity with DevOps methodologies and practices to foster a culture of quality while facilitating developer velocity. Create tools to help our developers move their infrastructure from a monolithic repo to individual service repos for use with our IDP. You believe internal tools deserve unit tests. Lead by example with code standards and design; help implement these across the scrum team’s products. Mentor and support developers within the organisation on using and extending of IaC tooling and support systems using DevOps methodologies. What you'll need to thrive (Requirements) Minimum 6+ years of experience in a DevOps/Infra engineering role. Expertise with at least one public cloud computing offering such as AWS, GCP or Azure infrastructure SDKs. Solid experience with writing Terraform Providers. Expertise with Infrastructure-as-Code framework internals & SDKs (Terraform providers, Ansible modules & plugins, etc). Solid experience in Go, Python, Java or Kotlin with a strong understanding of testing, quality and best practices. Experience maintaining large-scale infrastructure, including both production and nonproduction workloads. Experience with the continuous integration, deployment, and delivery of Cloud Infrastructure at scale for technology teams of hundreds of developers. A desire to build a diverse team that wins together and prioritises customer success. Experience leading the build and scale of critical platform features. What will help you stand out (Nonessential Skills/Nice to Haves) Exposure/experience using AI tools such as Claude. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
A leading tech company in Dublin is seeking a Senior Software Engineer to transform customer support through innovative technology. You will design and build customer-facing experiences and backend services. The role requires expertise in Java or Kotlin, modern frontend frameworks, and AI tooling. This position offers substantial influence and the chance to work in a dynamic team, fostering collaboration with UX and engineering alongside driving continuous improvement in digital support. #J-18808-Ljbffr
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We're looking for a Full Stack Software Engineer to help build new Embedded Finance capabilities. Toast is built from the ground up for restaurants with over one hundred thousand restaurants using Toast (including hundreds in Ireland!). As a result, we are well-positioned to provide financial services such as bank accounts, debit and credit cards tailored specifically to restaurants. We need your help to grow our platform and add the next generation of these products. Responsibilities You will work on a small team leading the development on new products and features Review code to ensure technical implementations meet functional requirements Collaborate with other teams across Toast Gain an understanding and contribute to team discussions on product features, design, marketing and strategy Requirements Solid experience in Java, Kotlin or other object oriented language Solid experience in Javascript/Typescript and a frontend framework such as React Strong experience with system design and architecture principals Passionate about making users happy and seeing people use your product in the wild. This role requires a minimum of two days per week in our Dublin office AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr
A technology company in Dublin is seeking a Software Engineer to enhance guest engagement for restaurants using AI-powered tools. The role involves developing scalable systems in collaboration with cross-functional teams. Ideal candidates should be proficient in Java, Kotlin, and modern web technologies like React and GraphQL. This position requires in-office attendance at least two days a week, offering a hybrid work model with competitive benefits. #J-18808-Ljbffr
A leading restaurant platform provider in Dublin is seeking a Full Stack Software Engineer to develop Embedded Finance capabilities. Key responsibilities include leading product development, code review, and collaboration with various teams. Ideal candidates have strong experience with Java, JavaScript, and system design principles. This role emphasizes a hybrid work model, requiring at least two days per week in the Dublin office. Competitive compensation and a supportive work culture are offered. #J-18808-Ljbffr
