A leading tech company in Ireland is seeking an experienced engineer for self-hosted product support. The role involves optimizing Kubernetes deployments and working closely with clients to enhance product installation and operation. Ideal candidates have 5-8 years in an SRE role and proficiency in container orchestration technologies. This position offers a fully remote work model, emphasizing collaboration and a healthy work-life balance. #J-18808-Ljbffr
Senior Solutions Engineer - West (SoCal) Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Seeking candidates in the LA and San Diego region Job Summary We are looking for a Sr. Solutions Engineer to join our pre‑sales team at Tines and win new customers. You will partner closely with our Account Executives & sales leadership to evangelize Tines' SaaS solutions and educate customers on the business value that they gain with no‑code automation. You will use your product and technical knowledge to demonstrate how Tines can work with existing technology stacks to perform simple or complex automation without the need for coding or lengthy integration work. The ideal candidate will be someone who understands customer business pains and can show how Tines can be deployed quickly to add value and solve problems. What you will be doing Develop strong and deep knowledge of Tines no‑code automation and apply your knowledge to security & IT operations challenges that our customers face Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions Build and demo Tines Stories with customers to show value and win sales Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges Support enablement of Tines’ priority channel and technical alliance partners, and support their pre‑sales engineers on customer engagements Be a key source of market feedback into the product organization Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams Senior-Level Responsibilities Strategic Leadership: Drive the strategic direction for sales engineering within the SoCal region, aligning with overall business goals and objectives Act as a senior voice of the SE team in setting the direction for sales engineering in the NAMER region helping us evolve to meet overall business goals and objectives Mentor and provide guidance to other sales engineers, fostering professional growth and skill development within the team Thought Leadership: Represent Tines at industry events, conferences, and webinars, showcasing the value of our solutions and establishing Tines as a thought leader in automation Complex Problem Solving: Lead the design and implementation of complex automation solutions for high‑profile customers, ensuring successful deployment and integration Cross-Functional Collaboration: Work closely with product management, marketing, and engineering teams to influence product roadmap and strategy based on market and customer insights Customer Advocacy: Act as a senior advocate for key customers, ensuring their needs are met and their feedback is incorporated into product development Identify and drive initiatives that enhance the overall effectiveness and efficiency of the sales engineering function, including process improvements and new tool adoption What you bring with you 8+ years of experience in a pre‑sales / sales engineering or technology delivery position at a SaaS company Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies Security and/or IT industry experience Strong skills and experience with uncovering customer needs Experience with delivering compelling demos to customers and winning technical evaluations Experience communicating with business and technical audiences A love for learning, open to giving and receiving feedback and passionate about making clients successful Project management skills and ability to deliver customer solutions Analytical skills and the ability to craft actionable insights from complex data A startup mentality with the ability to adapt in a fast‑paced environment Ability to travel up to 30% of the time Target Annual Compensation $155,000 - $165,000 base, OTE $210,000 - $240,000 For U.S. roles Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Employment Opportunity Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. #J-18808-Ljbffr
A dynamic tech firm in Dublin is seeking a Senior Analyst to spearhead growth measurement and operations. The ideal candidate will have over 5 years of experience in growth analytics, focusing on product-led growth in B2B SaaS. Responsibilities include defining core metrics, running experiments, and coordinating efforts across multiple teams. Strong SQL skills and proficiency with BI tools are essential. This role provides an opportunity to contribute significantly to the company's growth journey. #J-18808-Ljbffr
A tech-focused automation company seeks a Senior Solutions Engineer to join their pre-sales team. This role entails partnering with Account Executives to promote SaaS solutions while addressing customer needs with no-code automation. Candidates should possess over 8 years of experience in sales engineering, a strong technical background, and skills in customer analysis. The position offers a target annual compensation of $210,000 - $240,000 OTE. Engagement in strategic initiatives and representation in industry events will also be key responsibilities. #J-18808-Ljbffr
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Reporting to our VP of Growth, we are looking for a Senior Analyst to own growth measurement and operations. This role sits at the intersection of product, commercial, and data; you'll define how we measure our PLG funnel, help run our experimentation engine, and build the operational frameworks that coordinate between teams. Our ideal candidate has deep experience with growth analytics in B2B SaaS and brings an operational mindset to measurement. You'll own the onboarding lifecycle and monetization metrics while partnering closely with our product analyst on product instrumentation. You understand how product usage connects to commercial outcomes and can translate between technical and business audiences. You're excited to shape growth measurement at a company moving from startup to scale-up, and you're more interested in solving complex problems than finding complex solutions. Ideally looking at someone who can come to the office at least once a week. What you will be doing: Define & own measurement : Own activation/TTFV and retention definitions, North Star metrics, and guardrails. Maintain a single source of truth for core growth metrics. Establish and maintain event taxonomy and tracking plan. Onboarding, lifecycle & monetization : Identify first-value moments. Recommend in-product nudges, paywall placements, trial lengths, and credit gating. Build segments for targeted nudges; model upgrade propensity; analyze packaging/pricing experiments. Feature & product support : Partner with product managers to set success metrics and monitor rollouts. Work with the existing product analyst and data function to ensure PLG measurement needs are met when building new features. Run the experiment engine : Draft hypotheses and power analyses. Define success and guardrail metrics. Pre-register analyses, communicate results, and document learnings. Enablement & insights : Build self-serve dashboards in Omni that answer top growth questions. Ship regular insights and quarterly syntheses on what we've learned about activation and growth. Data quality : Work with data engineering to design pipelines for growth data sources. Write data tests, monitor freshness/completeness, and run event QA. Operations & coordination : Coordinate between rev ops, data engineering, platforms, and product teams. Assess tooling needs (build vs. buy decisions). Set up and instrument growth tools. What you bring with you: Must Have: 5+ years experience in growth analytics or similar with strong focus on PLG and self-serve funnels Deep experience with product-led growth motions in B2B SaaS Strong SQL skills; confident with CTEs, window functions, and building funnels, cohorts, and retention analyses Proficiency with BI tools for dashboard creation (we use Omni) Experience with product analytics tools (PostHog, Amplitude, Mixpanel, or similar) Experimentation fluency; can design powered experiments and analyse results rigorously Operational mindset; experience coordinating between multiple stakeholders and teams Strong written and oral communication; can tailor messaging to technical and non-technical audiences of varying seniority Self-starter mentality; can unblock themselves when facing obstacles Nice to have: Experience with dbt for data modelling and maintaining clean, tested data models Familiarity with experiment platforms (GrowthBook, Optimizely, or similar) Python for data analysis, statistical modelling, and ad-hoc exploration React or frontend framework understanding for deeper instrumentation work Experience scaling PLG at B2B SaaS companies from startup to scale-up At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot, but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. #J-18808-Ljbffr
A leading workflow automation company is seeking an Enterprise Account Executive to join the Central Sales team. This remote/hybrid role involves prospecting new customers and collaborating across teams to drive demand for the Tines automation platform. The ideal candidate has 3+ years of SaaS sales experience, a proven track record with enterprise clients, and skills in technical solutions. The compensation ranges from $260k to $300k annually plus equity. #J-18808-Ljbffr
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Job Summary You’ll join the team primarily responsible for making our self-hosted product offering as easy as possible for our customers to install and operate, alongside owning all of the supporting services and tools that our self-hosted customers rely on. This role is about more than your individual contributions: you'll have an influential voice in shaping our technical direction, our product, and our culture. We have a hugely supportive and collaborative engineering team that takes great pride in the work we do and the challenges we solve. We're eager to help grow and nurture each other's abilities and also create an environment where we have the ability to do our very best work. You can work fully remotely from anywhere in the US with a preference for being based in the Greater Boston area. Here, you can make use of our Tines office space in downtown Boston to meet up with other members of the MA engineering team when you wish. What you will be doing Changing the way customers provision and operate our self-hosted product offering along with the services and infrastructure powering self-hosted installations. Identifying and fixing availability risks and monitoring gaps to ensure our services stay healthy and available. Enabling software engineers to build new product features that work seamlessly across cloud and self-hosted environments: observability, logging, and simplifying deployments. Using our own product extensively to automate infrastructure maintenance and to build DevOps tooling for customer deployments. Identifying areas for improvement in our containerized architecture and deployment strategies. Using your knowledge and experience to mentor other engineers in container orchestration and Kubernetes best practices across all of Tines: Sales, Support, and Engineering. Act as a subject matter expert for critical self-hosted customer issues. Projects you might work on Optimizing Kubernetes deployments to improve reliability and resource utilization for self-hosted customers via changes to HPA, affinity rules, and resource quotas. Developing new observability solutions that work across air-gapped and connected self-hosted environments using industry standard tools like FluentD, Open Telemetry for metrics and traces. Collaborating with our Product and Design teams to enable brand new product features for self-hosted customers, like run script support, CLI integrations, and email processing capabilities. Streamlining the installation, upgrade, and migration processes for self-hosted customers using Helm and Kubernetes operators. Writing a blog post to share container orchestration insights with the community. Creating upgrade paths for PostgreSQL databases in self-hosted environments with minimal downtime. Building automation tools to simplify customer environment management and troubleshooting. Is this the right role for you? 5-8 years in an SRE or similar role. We're looking for seasoned professionals ready to take on greater responsibility. You have experience architecting, maintaining, and supporting systems with containerized applications, ideally k8s. Experience with air-gapped environments is a plus. You understand the challenges of supporting customer-managed infrastructure. Experience with troubleshooting deployment issues, creating clear documentation, and designing robust escalation paths is valuable. Your abilities matter, not your education or exactly where you've worked. We just need you to show us that you have accumulated the skills and knowledge needed to succeed. This role is broad, not specialized. While your main focus will be on self-hosted deployments, you'll work across our stack. You don't need expertise in every area, but you should be comfortable learning new technologies with the support of your teammates. We use Ruby, Rails, React, TypeScript, Postgres, Redis and Docker. You are customer obsessed and willing to go deep into unfamiliar stacks to find root causes for errors, performance issues, and bugs. You understand that the best solution isn’t always the best technical solution, but a compromise that meets customers where they are. We work healthily and sustainably. We work reasonable hours, we take our holidays and we plan our workloads realistically. No matter how excited we get by a project, it's more important to not get burnt out from overwork. Your contributions will be obvious. On a small team like ours, you don't have to spend a ton of time and energy making sure your work is seen - your impact and value will be clear to everyone. We're building an inclusive, supportive team. We have a wonderfully wide spectrum of colleagues at Tines, and we treat them all with kindness and respect - we expect that you will too. We don't hire people that treat their colleagues badly, no matter how talented they are. Target Annual Compensation: 200-220k For U.S. roles: Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot– but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are . We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. #J-18808-Ljbffr
Founded in 2018 with co‑headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor‑agnostic, integrating with any API‑enabled service. This flexibility enables our customers to achieve their highest‑priority goals faster, and because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security‑focused teams. At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote/hybrid position that must be based in the Chicago, IL area, as the role requires regular in‑person meetings and events in that region. Tines is looking for an Enterprise Account Executive to join our Central Sales team. You will be responsible for prospecting potential new customers in the Central territory, guiding customers through the sales cycle, and collaborating with Marketing, Customer Success, Solution Engineers, Technology Alliances, and Reseller partners. The successful candidate will maintain and build strong relationships with stakeholders in the Security and IT space. This role offers an exciting opportunity to be part of Tines’s continuing success story and to play a key role in shaping a key territory for the company. What you will be doing: Build awareness and drive demand for Tines solutions by helping Enterprise users and customers derive value from the Tines automation platform in your territory Clearly demonstrate and articulate the capabilities, power and value of the Tines automation platform Manage multiple customer opportunities through the sales cycle and close complex transactions Work closely with channel/tech alliances in your territory to uncover and progress customer opportunities for Tines Uncover fresh and diverse use cases with internal resources such as your allocated BDR, Marketing and Channel Partnerships Actively prospect to supplement the lead flow provided by a dedicated team of Business Development Representatives Partner closely with our Solutions Engineering team throughout the sales cycle Collaborate across Tines business functions (Legal, Customer Success, Marketing, etc.) to ensure a world‑class customer experience Build a strong business plan through customer, partner/channel and community ecosystems to achieve growth within your accounts and specified territory Work closely with Sales Leadership to develop repeatable strategies for new logo acquisition Deliver feedback to product and go‑to‑market teams on suggestions from customers and prospects Embody our core values of speed, simplicity and soundness in your daily work What you bring with you: 3+ years of quota‑carrying SaaS sales experience Proven track record of sales success with enterprise customers in the Central region Experience selling a technical SaaS solution to technical stakeholders (CISO, CIO, CTO, Head of Engineering, DevOps, IT, etc.) Ability to prospect for outbound leads and build customer demand while nurturing and developing inbound lead flow Familiar working relationship with relevant regional IT channel partners / tech alliances for Tines in the Central region Experience building fresh territories / geo patches from scratch and generating customer demand and opportunities Successful track record of achieving quarterly goals, metrics and objectives Coachability and curiosity: open to feedback, learn from mistakes, eager to learn and question the norm Passion to work at an established scale‑up company and desire to make an impact for your team and the company Annual on target compensation (salary + commission): $260k – $300k + equity Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. #J-18808-Ljbffr
Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor‑agnostic integrating with any API‑enabled service. This flexibility enables our customers to achieve their highest‑priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security‑focused teams. At Tines, we’re driven by our values of Simplicity, Speed, and Soundness. We’re committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based on the West coast - PST or MST. The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business. Your role will be to drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts. You will foster champions in these accounts and will support and empower your customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal. Success in this role will entail developing an understanding the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and aligning with executive and key stakeholder goals & priorities. You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc.) to tailor messaging and recommendations to the customer’s specific needs and to identify future‑state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization. You will develop Success Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s. Alongside expansion within existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions where automation potential exists, such as IT, HR, Product/Engineering & Operations - helping to identify these opportunities and gain trust and stakeholder mindshare to extend the footprint and deepen the partnership with Tines. You will become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer outcomes in these accounts. What you will be doing Effectively aligning with customer stakeholders in Tines’ higher‑spend and more strategic/enterprise set of accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal In conjunction with a Customer Success Engineer (technical resource), orchestrating a first‑class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform Reviewing account dashboards, metrics, log‑ins, and use cases to determine the health of the customer Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C‑Suite level alignment Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C‑Suite on the value of Tines and strategic recommendations for the account Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform What you bring with you 8 or more years of experience in a technical account management, customer success, or post‑sales role at a technology company. Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners. Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership. Target Annual Earnings (salary + commission): $150-170K Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Tines, we’re all about trying new things and taking the leap. If you’re second‑guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot– but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes the company we are. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. #J-18808-Ljbffr
A leading automation platform provider is looking for a Senior Customer Success Manager to drive strategic engagement across enterprise accounts. The role focuses on creating value through automation and ensuring successful customer adoption. The ideal candidate will bring over 8 years of experience in technical account management, preferably in a SaaS environment, and possess strong problem-solving skills. An understanding of aligning customer stakeholder goals and orchestrating onboarding experiences is essential. This remote position offers a competitive salary package with potential earnings between $150-170K. #J-18808-Ljbffr
