Here at Three, we’ve done things differently since day one. We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself. Join us as our Head of Customer Value Management-Chapter Lead for CustomerBase Management – Consumer The Head of Customer Value Management (CVM)- Chapter Lead for Customer Base Management - Consumer is accountable for the commercial performance of CVM across the Consumer business, with a clear focus on churn reduction, revenue protection, and customer lifetime value. This role is also responsible for leading and developing the Customer Base management – Consumer Chapter. This role owns the CVM strategy and investment approach, translating business and budget priorities into targeted, value-driven customer initiatives. The successful candidate will bring strong commercial judgement, leadership credibility, and a track record of delivering measurable financial outcomes in a large, customer‑centric organization. What else it involves Own CVM commercial outcomes, including churn, retained revenue, and value delivery across all products. Be accountable for delivering against annual budget targets and commercial commitments for all initiatives related to customer base. Define and lead the CVM strategy and roadmap for the Three customer base across all base segments (Prepay and Billpay) and product (Voice, Broadband and Accessories) aligned to wider commercial and product priorities. Own the customer investment and incentive strategy, ensuring strong ROI and disciplined spend for a customer base of circa 1.4 million. Identify key churn drivers and revenue‑at‑risk segments and translate insight into focused action, ensuring that all key stakeholders and squads are activated to take the necessary steps. Ensure all CVM activity is supported by robust business cases, clear value sizing, and performance tracking. Provide clear performance reporting and commercial narrative to senior leadership, up to and including C‑suite level leaders. Lead and develop CVM capability, setting high standards for commercial thinking and execution. Act as the senior CVM lead across the organisation, influencing senior leaders through insight‑led recommendations and strong commercial storytelling. Provide constructive challenge to maintain focus on value delivery and prioritisation. Ensure your chapter contributes to the success of the wider organization by delivering meaningful results. Develop and upskill your chapter members, along with defining the tools, frameworks, and best practices that keep your chapter at the cutting edge. Work in an agile delivery model to ensure fast to market definition and delivery. Collaborate with cross‑functional squad to deliver against targets, think innovatively and drive continuous improvements and improve operations of the squad team. Skills & Experience Essential Senior experience in Customer Value Management, retention, or commercial performance roles. Proven ownership of large‑scale commercial targets (churn, revenue, budget delivery). Strong commercial and financial acumen, with experience managing or influencing investment decisions. Highly analytical, comfortable working with complex customer and financial data. Strong leadership presence with the ability to influence at senior levels. Desirable Experience in telecoms, utilities, or subscription‑based businesses. Experience leading CVM or commercial functions at Head of level. Familiarity with CRM, CVM, or decisioning platforms. Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Dublin head office location (3 days per week office based). Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development tools Free on‑site parking You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers#Jobs At Three, we are committed to equity, diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better-connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not tick every box in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview. Apply now at Three, a phenomenal career awaits! #J-18808-Ljbffr
A leading telecommunications provider in Ireland is seeking a Head of Customer Value Management to enhance commercial performance focusing on churn reduction and customer lifetime value. The ideal candidate will lead a customer-centric chapter, owning the CVM strategy to deliver measurable outcomes. This position offers a competitive salary, a performance bonus, and hybrid working options. Join us to drive substantial value across customer segments and help shape the future of our organization. #J-18808-Ljbffr
Overview Senior Devices & Portfolio Manager Here at Three, we’ve done things differently since day one. We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. In an evolving mobile technology landscape, this technology future-focused role presents a significant opportunity to enhance customer experience and market differentiation by optimising vendor strategies, commercial sourcing, and product go-to-market (GTM) execution. By leading vendor roadmap strategies and aligning product launches with trading, insights, supply chain, and commercial teams, this position will maximise Three Ireland’s leading position in the Irish market. With a deep understanding of the smartphone, broadband, and ecosystem landscape, the role will shape portfolio decisions in alignment with network and market trends. Engaging with key stakeholders, including marketing and technical teams, the opportunity lies in unlocking incremental commercial value, optimising product launches, and reinforcing the company’s market leadership offering the best value to customers. Join us as a Senior Devices & Portfolio Manager As the Senior Devices & Portfolio Manager in a dynamic ever changing mobile technology environment, you will drive a competitive and customer-focused device and future technology product portfolio across consumer and business segments for Three Ireland. This role is responsible for the creation of consumer and business product portfolios, in-depth knowledge of global technology trends, creation of vendor strategies to support Three Ireland’s customers focus and future direction. With deep knowledge of smartphones, broadband, AI and connected ecosystems, you will shape portfolio and ranging decisions based on market trends and customer needs. Own the strategic outlook, development and creation of Three Ireland product strategy and ranging for all hardware supporting consumer and business customers. Research, understand, educate the wider business on global trends in technology to support our customers. Present ranges to senior management to get buy-in. What else it involves Manage all product vendor relationships and lead vendor roadmap strategies and outlook for Three. Develop Three’s vendor strategy in association with the Senior Commercial Manager. Develop devices, broadband, products & technology portfolio ranging which will support Three’s strategic ambitions for consumer and business. Get buy-in from all stakeholders and sign off from senior management. Research and understand latest trends in technology e.g. AI, supporting ranging strategy and educating key stakeholders within the business to support strategy. Align portfolio decisions with company strategy, customer demographics, and market trends across smartphones, broadband, and ecosystems. Support product launches and go-to-markets in collaboration with trading, insights, supply chain, and wider business. Including product launches across all channels, including marketing support and performance tracking. Support product lifecycle execution, ensuring cross-functional alignment and resolving commercial issues across all channels. Work with Three’s insights team, Global CKIOD Team to build deep understanding of market trends, segmentation, pricing strategies, competitive landscape across networks and retailers. Maintain strong awareness of vendor and group strategies, aligning with network development plans to ensure relevant device support. Use commercial insight to identify growth opportunities, maximise ROI, and engage stakeholders on product features and technical requirements. Curate and manage a product portfolio that supports evolving customer segments and business growth. The skills we\'re looking for Experience in developing and executing technology ranges/portfolios for telecoms/or multiple. A person who has real passion for technology, mobile devices, consumer products and who is future focused. Excellent partnership management skills for internal and external facing stakeholders. Strong ability to translate hardware, service and technical features into customer benefits, system and service impacts. An effective communicator and collaborator who can present a clear strategic outlook for the business. In-depth knowledge of market and global insights and ability to extract key information to support ranging and product decisions. Adaptability to fast pace change of vendor partner roadmaps and ability to cascade effectively. Understanding EU & Local regulations and how these shape product portfolios. High level understanding & analysis of the companies\' technical requirements and how these correlates to product roadmap and implementation. Nice to Have: Technical, business or marketing degree or equivalent relevant experience. Proven leading relationship management & skills. Demonstrate market delivery of mobile device/technology products (or other consumer electronic products). Consistent proven ability to identify and adopt rational solutions and evaluations to highly emotive issues. A self-starter with a passion for technology and business. Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Dublin Head office location (3 days per week office based). Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development tools such as Free on-site parking You may think you know us, but we’re full of surprises. Be Phenomenal . Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie #J-18808-Ljbffr
A leading telecommunications provider in Dublin is seeking a Head of People Development to shape their learning strategy and cultivate a culture of continuous growth. You will work closely with senior leaders to create personalized development pathways and enhance employee experience. The ideal candidate has 10+ years in Learning & Development, a strong understanding of modern practices, and experience building leadership development programs. This position offers competitive salary, hybrid working model, and extensive benefits. #J-18808-Ljbffr
A leading telecom company in Dublin is seeking a Corporate Account Manager to manage both field and office-based accounts. This role focuses on upselling Three's products while minimizing churn through strong client relationships. The ideal candidate will have previous experience in corporate account management within the Telecoms/ICT sectors and a track record of exceeding sales targets. Benefits include flexible working, competitive salary, and professional development opportunities. #J-18808-Ljbffr
A leading telecommunications provider in Dublin is seeking a Lead Customer Analytics Specialist to drive data-based insights for customer strategies. In this pivotal role, you will manage Adobe Analytics implementations, ensuring robust tagging and providing actionable insights that inform digital strategy and customer experience. The ideal candidate has expert-level skills in Adobe Analytics, a strong understanding of JavaScript, and experience in cross-functional collaboration. This role offers competitive pay, hybrid work options, and a focus on diverse, inclusive culture. #J-18808-Ljbffr
Lead Customer Analytics Specialist Join us as a Lead Customer Analytics Specialist. With Digital Strategy at the apex of everything we do in Three Ireland, this role is critical to providing data‑based insights to the entire organisation that will influence customer‑related strategies. We’re looking for a strategic and technically skilled Adobe Analytics specialist to support our digital analytics efforts across web and mobile platforms. This role is pivotal in ensuring robust tagging implementation while also driving deep behavioural insights that inform our digital strategy, customer experience, and ecommerce performance. You’ll be the go‑to expert for Adobe Analytics and Adobe Launch, guiding tagging governance, data layer strategy, and integration best practices. Equally, you’ll be expected to dive into the data, uncover trends, and translate them into actionable insights that support the big choices. What else it involves Strong market awareness, adept at identifying methods, use cases, and behavioural insights that can translate across verticals. Contribute to the overall strategy for Three Ireland and the omnichannel vision. Stay abreast of industry trends, best practices, and emerging technologies in digital analytics such as server‑side implementation. Act as the primary point of contact for all Adobe Analytics tagging and integration queries. Design and manage a governance framework that ensures prioritisation, clarity, education, and timely resolution of implementation requests. Direct the full lifecycle of Adobe Analytics implementation across web and mobile platforms, including requirements gathering, solution design, tagging via Adobe Launch, validation, and deployment. Ensure robust and consistent tagging across digital touchpoints. Monitor and optimise data collection performance, including server call efficiency and tag firing accuracy. Identify integration opportunities that enhance customer experience and drive business outcomes. Collaborate with product owners to embed analytics and behavioural insights into decision‑making processes across the Omnichannel Tribe. Own the tagging strategy for funnel effectiveness measurement. Enable visibility into user journeys and conversion paths, supporting tactical and strategic choices for next‑best actions. Support CRO initiatives by ensuring accurate tagging for A/B tests, personalization efforts, and campaign tracking. Translate behavioural data into actionable insights for UX, content, and journey optimisation. Manage Adobe Analytics configurations and server call optimisation. Ensure tagging integrity and platform scalability. Leverage Adobe Analytics APIs to automate reporting, tagging validation, and data extraction processes, improving operational efficiency and reducing manual overhead. Collaborate with data engineering and IT teams to integrate Adobe Analytics data with other platforms (e.g., CDPs, CRM, BI tools) to support personalization and unified customer views. Ensure all tagging and data collection practices are compliant with GDPR and other relevant regulations. Continuously evolve integration strategies in line with Adobe best practices. Liaise with other departments such as marketing, IT, and product development to align tagging and analytics strategies with business goals. The skills we’re looking for Expert‑level proficiency in Adobe Analytics and Adobe Launch, including WebSDK implementation, tag management for web and mobile, Adobe Developer Console, and Data Insertion API. Strong experience with data layer design and implementation, including working with or without predefined data layers. Ability to translate business requirements into technical tagging specifications and direct end‑to‑end implementation strategies across digital platforms. Skilled in JavaScript, HTML, CSS selectors, and page structure, with the ability to create and manage SDRs, technical specs, and data layer documentation. Experience with server‑side tagging and modern digital analytics architectures, including cookie‑less tracking and privacy‑compliant data collection. Strong understanding of Adobe Analytics administration, including report suite setup, user management, classifications, and server call optimisation. Working knowledge of Adobe Analytics APIs for automating tagging validation, reporting, and integration tasks. Strong experience in deriving actionable insights from Adobe Analytics workspace, including segmentation, calculated metrics, and cohort analysis. Ability to synthesize large datasets into meaningful trends and recommendations for senior stakeholders. Experience in building and maintaining executive dashboards and performance scorecards. Familiarity with customer journey analytics, attribution modelling, and funnel analysis. Collaborative mindset, with experience working cross‑functionally with marketing, IT, product, and data teams to align tagging and analytics strategies with business goals. Strong problem‑solving and critical thinking skills, with a proactive approach to identifying tagging gaps, implementation issues, and integration opportunities. Attention to detail and accuracy, especially in validating tag firing, data capture, and platform performance. Well‑organised and process‑oriented, with the ability to manage multiple tagging and analytics projects and prioritise effectively. Comfortable operating in fast‑paced, iterative environments, delivering tagging and integration solutions incrementally and adapting to evolving requirements. Advocates for test‑and‑learn approaches, enabling experimentation and rapid feedback loops through robust tagging and data capture. Good to have Familiarity with SQL, Python, and BI tools (e.g., PowerBI) for integration and validation purposes. Experienced in working within Agile, contributing to sprint planning, backlog refinement, and cross‑functional collaboration. Proficient in using Agile tools (e.g., Jira, Confluence) to manage tasks, document tagging requirements, and track implementation progress. Strong understanding of Agile ceremonies (e.g., stand‑ups, retrospectives, sprint reviews) and how analytics integration fits into the delivery lifecycle. Experience with Adobe Customer Journey Analytics or other advanced analytics platforms. Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Dublin head office location (3 days per week office based). Competitive salary, annual performance bonus & pension contribution. 25 days holidays plus 2.5 company days. Annual Leave buy or sell (buy or sell up to 5 days AL each year). Healthcare Insurance through our flexible benefits programme. Life assurance, phone & laptop, subsidised canteen. Access to learning & development tools such as LinkedIn Learning. Free on‑site parking. You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal . Apply now at https://www.three.ie/careers #Jobs At Three, we are committed to equity, diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie. Apply now at Three, a Phenomenal career awaits! #J-18808-Ljbffr
A leading mobile telecommunications provider in Dublin is seeking a Head of People Development to shape and deliver its learning strategy. This role involves developing an inclusive L&D strategy aligned with business goals and managing external learning partners. The ideal candidate will have over 10 years of experience in Learning & Development, a strong understanding of modern learning practices, and the ability to engage with stakeholders strategically. Join a supportive community that values growth and innovation. #J-18808-Ljbffr
A leading telecommunications provider in Dublin is seeking a Lead Customer Analytics Specialist to enhance data-driven insights across their organization. This pivotal role focuses on Adobe Analytics and Adobe Launch, ensuring accurate tagging and effective data collection strategies. The ideal candidate will support ecommerce performance and customer experience initiatives while promoting a flexible working environment, combining office and remote work. Join a dynamic team to drive impactful customer strategies and analytics excellence. #J-18808-Ljbffr
Never has there been a more exciting time to join a team of open, honest and passionate people. At Three, we’re forward-thinking and always evolving. You won’t stand still here—you’ll grow, connect, and work alongside a genuinely supportive community who cheer each other on. There’s a natural sense of energy and optimism in our culture. We challenge the norm, find better ways of doing things, and create experiences that surprise and delight our customers. Most importantly, you can truly be yourself here—and build meaningful relationships across the business. Join us as our Head of People Development The Head of People Development will shape and deliver Three Ireland’s learning strategy—building future-ready capabilities, embedding enterprise agile principles, and enabling people to grow in ways that support both their development and the organisation’s ambition. You’ll help cultivate a culture of continuous learning and performance—where people thrive, leaders inspire with clarity and empathy, and teams feel supported to make a meaningful impact. Learning Strategy & Vision Develop an inclusive, future‑focused L&D strategy aligned with business goals and emerging skills. Work closely with the Chief People Officer and senior leaders to anticipate capability needs across technical, behavioural and leadership domains. Build a rich learning ecosystem that blends on‑the‑job experience, digital learning, mentorship, social learning and formal programmes. Leadership & Talent Development Design and deliver leadership development for all levels—from emerging leaders to senior executives. Partner with HR and business leaders on critical capability needs and succession planning. Capability Building Lead initiatives that upskill and reskill employees inline with digital, AI and agile transformation. Introduce engaging, modern learning methodologies such as blended learning and microlearning. Encourage self‑directed and peer‑to‑peer learning across the organization. Employee Experience Embed learning throughout the employee lifecycle, creating personalised development pathways. Foster an inclusive and adaptive culture where curiosity, reflection and continuous improvement are the norm. Technology & Analytics Leverage learning technology and platforms to make learning accessible, user‑friendly and impactful. Use insights and data to evaluate learning effectiveness and demonstrate outcomes to senior stakeholders. Vendor & Budget Management Manage external learning partners to ensure high‑quality, relevant programmes. Oversee the L&D budget and ensure solutions deliver strong value. Skills & Experience We’re Looking For 10+ years’ experience in Learning & Development or Talent Development within a dynamic, complex organisation. A strong track record of designing learning strategies that support transformation and future skills. Deep understanding of modern learning practices, digital learning tools and capability frameworks. Experience building leadership development at scale. Background in telecoms or similar technology‑led sectors is an advantage. Skilled at engaging and influencing senior stakeholders with empathy, clarity and credibility. Comfortable using data and insights to measure and show impact. Strategic mindset paired with the ability to roll up your sleeves and deliver. Familiarity with enterprise agile principles and how they shape workforce development. Qualifications Bachelor’s degree in HR, Business, Education or a related field (Master’s preferred). Professional certifications in L&D, coaching, or leadership development are an advantage. Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Dublin head office location (office based 3 days per week). Competitive salary, annual performance bonus & pension contribution. 25 days holidays plus 2 company days. Annual leave buy or sell (buy or sell up to 5 days AL each year). Healthcare insurance through our flexible benefits programme. Life assurance, phone & laptop, subsidized canteen. Access to learning & development tools. Free on‑site parking. There’s a lot more to us than meets the eye. You may think you know us, but we’re full of surprises. Intrigued? Join usand Be Phenomenal. Apply now at: https://www.three.ie/careers At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview. Apply now at Three a Phenomenal career awaits. #J-18808-Ljbffr
