Offshore Manager Here at Three, we've done things differently since day one. We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. Join us, as an Offshore Manager Three Ireland is seeking an experienced Offshore Lead who can support us in delivering an effortless customer service experience from our teams offshore across voice & messaging touchpoints, working closely with our wider commercial teams to deliver a connected and effortless omni channel experience on all customer interactions. The offshore lead will be responsible for the management of the operation and the delivery of core KPI's across both Service, Sales, and Retention activities. In this role, you will be responsible for developing and managing relationships with our outsourcing partners, as well as overseeing the day-to-day operations of our outsourcing team. The ideal candidate will have a strong background in project management, vendor management, and process improvement. They will also have excellent communication and negotiation skills, as well as the ability to work effectively with cross functional teams. Offering an exceptional Service is everything for us at Three Ireland and differentiates us from other operators in the market. The voice of our customers is heard and acted upon across the organization, this role will lead and facilitate that ethos. What else it involves Accountable for contributing to and driving the strategy and measurement of customer experience for Three Ireland, driving and supporting the delivery of a best-in-class experience. Lead a small team of SME to drive customer experience and the achievement of business goals. Ensures service and sales targets, SLA's and KPI's are continually reviewed, and expectations are met with optimum levels of quality & service delivery. Embed a performance culture, framework, and review processes to achieve service levels and improvements against set targets. Management of vendors across inhouse and offshore service models. Represent the needs of our customers on both internal and external projects. Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre. Building and maintaining effective internal and external stakeholder relationships. Maintains open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis. Work with the Resource & Budget Planning team to ensure the most effective resource plans are developed and achieved combined with delivery on our oPex targets Skills we are looking for Effective communicator: excellent verbal and written communication skills with ability to convey messages in a clear and efficient manner. Highly impactful individual with strong track record in developing partner strategies in a similar role within the telecoms space. Strong relationship management skills and ability to operate across multiple teams & disciplines. Proven team working skills with ability to develop and motivate a high-performance culture. Commercially astute and able to lead customer experience driven operations. As the role requires management of a diverse range of internal stakeholders and third-party suppliers exceptional interpersonal, networking, negotiation and influencing skills are essential. Proven track record of driving change and results in a call centre environment. Ability to analyse data, identify trends, and make data-driven decisions. Ability to work in a fast-paced environment and handle multiple priorities Qualifications Bachelor's degree in business or related field 7+ years of experience in contact centre vendor management Level 5 certificate in Contact Centre Operations (an advantage) Proven experience managing outsourced vendors and service providers Demonstrated ability to manage multiple projects simultaneously and meet deadline Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Limerick / Dublin office (3 days per week office based). Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development tools Free on-site parking You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!
Permanent, Full Time role (37.5 hours per week) At Three we're used to going beyond expectations to better connect our customers If that sounds like you, join us, and Be Phenomenal. Our Retail teams play a critical part in our enhanced store experience. Never has there been a more exciting time to join a team of open, honest and passionate employees. Three is forward thinking, you can't stagnate in this job, and you'll be part of a charming bunch of people that will become lifelong friends. There's an energy here that's infectious; we defy convention and we're always looking at ways to shake up the industry and to surprise and delight our customers. You can be yourself here, and you'll get to build strong relationships with customers and colleagues alike. Join us as as a Retail Store Manager You will own overall performance and running of their store. Our managers motivate and consistently deliver targets. You will foster an environment of collaboration, inclusivity, and empowerment. Drive a culture of continuous improvement for self and team. We want you to be your best and your team to be the best they can be. Our managers don't just manage stores they seek out opportunities to work on projects and collaborating with different teams in our business. Coach the best customer experience in store. We're obsessed with and excited by the opportunity to WOW every guest that comes to our stores. Our managers pioneer a connected life and lead their teams to helping our guests discover lifestyle solutions that enhance their lives. Our managers support change, directing and coaching their teams in an ever-changing world and workplace Be responsible for KPIs for store and teams in areas such as sale, stock, audit, and security and deliver operational targets making sure store is fit to trade. Responsible for all RLP policies and processes for store audits What else will the role involve? You will make customers feel phenomenal by Taking ownership of customer issues, using your problem-solving skills to take care of them in a patient and professional manner until resolve Promote customer self-service with a 'show' rather than 'do' attitude, and through the My3 app. Embody a better connect life in person and engage with customers to tell a story about our product range, not just a tech spec You will be responsible for driving sales Motivating your team to exceed targets, through coaching and supporting. Maintaining an expert-level knowledge of all products in the range attend trainings and keep current with product research and FAQs Engage with our customers to match them to the appropriate products and services in an approachable, personable manner Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling You will go beyond the expected Support your team and manager Taking part in projects that support our people and customer experience/journey Keep up to date with industry trends and market activity to ensure you can demonstrate to customers why they should choose Three Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations We appreciate each other by Coaching and supporting your team in an engaging way Ensure store standards are met by replenishing stock, reorganising displays in line with planograms, and maintaining the cleanliness and positive reputation of the store Have an appreciation and understanding for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner Demonstrate responsibility for RLP (retail loss prevention) policies and processes to show support for your store manager during store audits Skills and experience we're looking for Strong experience working in retail and managing store teams. Proven success in achieving targets and goals. Excellent interpersonal and communication skills. Have experience managing team in a customer facing/service position. Have excellent knowledge of MS Office. You will thrive on targets, goals and targets and pushing yourself and your team. Hitting 100% isn't enough, you aim higher than that. Passionate and obsessed about giving our Guests an outstanding experience in store. Managed inventory and controlled budgets demonstrating sound financial management and delivery. You will work with teams to support, motivate, and encourage each other for continuous improvement and achieving goals. You do the right thing and always ensuring your team adheres to policies and procedures. Comfortable managing a team in a changing fast paced environment moving Coaching and mentoring teams and colleagues comes naturally to you. What we offer Our Store Managers can earn upwards of €50,000 annually through a generous salary combined with our commission structure 25 days leave each year Smartphone with employee plan. Benefits contribution paid monthly to use towards healthcare etc Employer matching pension scheme of up to 5% Life Assurance and Salary Protection Plan from day one Access to learning and development tools There's a lot more to us than meets the eye. You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!
Head of Consumer Care Here at Three, we've done things differently since day one. We're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. Join us as the Head of Consumer Care As Head of Consumer Care, you'll be the catalyst for delivering exceptional, fast, and flexible consumer experiences across both onshore and offshore teams. You'll lead a collaborative, multi-location team passionate about putting consumers first-quickly adapting to their needs and continuously improving how we engage and support them. Your focus will be on driving agile ways of working, fostering a culture of empowerment, and leveraging real-time insights to shape smarter, more responsive consumer care strategies that seamlessly integrate efforts across all locations. Offering an exceptional Service is everything for us at Three Ireland and differentiates us from other operators in the market. The voice of our customers is heard and acted upon across the organization, this role will lead and facilitate that ethos. What else it involves Lead and oversee all consumer care operations, ensuring timely and effective resolution of consumer inquiries & customer feedback. Lead efforts to deliver consistent and cohesive experiences within each customer channel by partnering closely with Retail and Digital teams. Manage, mentor, and motivate a high-performing consumer care team, fostering a culture of empathy, professionalism, and continuous improvement. Understand both new and existing system capabilities to seamlessly connect the customer journey across all channels, leveraging these tools to enhance the overall customer experience Drive the growth of the sales-through-service initiative across all care channels by expanding reach, optimizing customer interactions, and unlocking new revenue opportunities. Establish and monitor key performance indicators (KPIs) related to consumer satisfaction, service quality, response times, and resolution rates. Collaborate with other departments such as Marketing, Product Development, and Operations to ensure a consistent and seamless consumer experience. Design and oversee training programs to enhance the skills and knowledge of consumer care representatives. Utilize consumer insights and feedback to identify trends, anticipate issues, and recommend service improvements. Skills we are looking for Ability to lead, motivate, and develop diverse, high-performing teams Passion for delivering exceptional consumer care and service quality Skilled in developing and executing consumer care strategies aligned with business goals Ability to build strong cross-functional partnerships (e.g., with Retail, Digital, Marketing) Proficiency in interpreting customer data and feedback to inform strategy Experience driving continuous improvement and innovation in service delivery Familiarity with agile methodologies and change management Understanding of digital customer service platforms and emerging technologies (AI chatbots, omnichannel tools Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Limerick office (3 days per week office based). Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development tools Free on-site parking You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!
Overview Here at Three , we’ve done things differently since day one. We’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. Join us as the Head of Consumer Care As Head of Consumer Care, you’ll be the catalyst for delivering exceptional, fast, and flexible consumer experiences across both onshore and offshore teams. You’ll lead a collaborative, multi-location team passionate about putting consumers first—quickly adapting to their needs and continuously improving how we engage and support them. Your focus will be on driving agile ways of working, fostering a culture of empowerment, and leveraging real-time insights to shape smarter, more responsive consumer care strategies that seamlessly integrate efforts across all locations. Offering an exceptional service is everything for us at Three Ireland and differentiates us from other operators in the market. The voice of our customers is heard and acted upon across the organization; this role will lead and facilitate that ethos. Responsibilities Lead and oversee all consumer care operations, ensuring timely and effective resolution of consumer inquiries and customer feedback. Deliver consistent and cohesive experiences within each customer channel by partnering with Retail and Digital teams. Manage, mentor, and motivate a high-performing consumer care team, fostering a culture of empathy, professionalism, and continuous improvement. Understand both new and existing system capabilities to seamlessly connect the customer journey across all channels. Drive the growth of the sales-through-service initiative across all care channels by expanding reach, optimizing customer interactions, and unlocking new revenue opportunities. Establish and monitor key performance indicators (KPIs) related to customer satisfaction, service quality, response times, and resolution rate. Collaborate with other departments such as Marketing, Product Development, and Operations to ensure a consistent and seamless consumer experience. Design and oversee training programs to enhance the skills and knowledge of consumer care representatives. Utilize consumer insights and feedback to identify trends, anticipate issues, and recommend service improvements. Qualifications Ability to lead, motivate, and develop diverse, high-performing teams. Passion for delivering exceptional consumer care and service quality. Skilled in developing and executing consumer care strategies aligned with business goals. Ability to build strong cross-functional partnerships (e.g., with Retail, Digital, Marketing). Proficiency in interpreting customer data and feedback to inform strategy. Experience driving continuous improvement and innovation in service delivery. Familiarity with agile methodologies and change management. Understanding of digital customer service platforms and emerging technologies (AI chatbots, omnichannel solutions). Benefits Flexible working with a Hybrid model; option to work from home and in our Limerick office (3 days per week). Competitive salary, annual performance bonus & pension contribution. 25 days holidays plus 2 company days; annual leave buy/sell option. Healthcare insurance through our flexible benefits program; life assurance, phone & laptop, subsidized canteen. Access to learning & development tools and on-site parking. Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #JobsAt Three , we are committed to diversity and inclusion. If you do not ‘tick every box’ in this job description, you may still have valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, please apply. If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or email aoife.omeara@three.ie. #J-18808-Ljbffr
A telecommunications company in Limerick seeks a Head of Consumer Care to lead delivery of exceptional consumer experiences. This role involves overseeing operations and managing a high-performing consumer care team. The focus is on driving agile strategies and continuous improvement while fostering cross-functional partnerships. Flexible working is offered with competitive salary, annual bonus, healthcare benefits, and learning opportunities. #J-18808-Ljbffr
SoHo Retain and Grow Executive Here at Three, we've done things differently since day one. We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it... When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself. Join us as a SOHO Account Executive As a member of the Soho team you will utilize a combination of analytical thinking, sales & customer experience skills to ensure all existing customers receive the highest quality service and to ensure we retain and cross sell to our existing customer base. What else it involves Handle all inbound calls in a timely and effective manner Identify customer's needs, clarify information, and provide solutions or alternatives to customer queries Outbound calling to retain & grow accounts in the existing Soho customer segment Complete outbound calling campaigns to both retain and cross sell into the Soho customer segment Use of telephony platform to drive outbound activity on campaign-based leads Seize opportunities to cross sell core products as well as our more than mobile suite of products Identify customer's needs, clarify information, and provide solutions or alternatives to customer queries Utilize salesforce through all engagements with customers Manage all pipeline through salesforce effectively Exceed all monthly sales and retention targets Build sustainable relationships by going above and beyond for your customer Align with Three Sales Methodology to collaborate effectively with sales specialists in order provide value to our customers through our 3CS portfolio. Capture all key customer information on any engagement such as industry type and ensure marketing permissions are up to date to drive future engagement Ensure that Customer Satisfaction targets are achieved on a continuous basis. Make recommendations on upgrades, features, plans and accessories as per the requirement of the clients Create, manage, and keep pipeline up to date via use of salesforce The skills we`re looking for Proven track record in B2B sales environment preferred but not essential Excellent phone skills and the ability to meet customer expectations where possible Good teamwork skills and proactive approach to teamwork and sharing workloads A willingness to actively engage in transformation for future e.g. AIA Engage & Finesse Have a drive for self-development Excellent negotiation skills Experience working in a high-volume contact centre an advantage Negotiation and the ability to reach agreement Excellent communication skills, both verbal and written Good organisational skills and the ability to multitask Excellent telephone manner Exceptional customer experience skills Ability to work in a fast-paced environment Strong listening skills and sales skills A data centric mindset Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Competitive salary, commission structure & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen Access to learning & development Free on-site parking There's a lot more to us than meets the eye. You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!
Overview Here at Three, we\'ve done things differently since day one. We take the script and rip it up, we\'re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself. Join us as our Head of Customer Value Management-Chapter Lead for Customer Base Management - Consumer . The Head of Customer Value Management (CVM)- Chapter Lead for Customer Base Management - Consumer is accountable for the commercial performance of CVM across the Consumer business, with a clear focus on churn reduction, revenue protection, and customer lifetime value. #J-18808-Ljbffr
A leading telecommunications company in Dublin is seeking a Head of Customer Value Management. The role focuses on driving commercial performance, reducing churn, and enhancing customer lifetime value. The ideal candidate has proven experience in customer value management, possesses strong analytical skills, and demonstrates excellent leadership. This position offers a vibrant and dynamic environment encouraging personal and professional growth. #J-18808-Ljbffr
Revenue Insights Partner Here at Three, we've done things differently since day one. We are a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it. When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself. What else it involves Design, develop, and continuously enhance dynamic financial models, forecasts, and scenario analyses to inform strategic decision-making, budgeting, and performance optimization at the tribe and enterprise levels. Deliver forward-looking insights and trend analysis to influence quarterly forecasts, annual plans, and long‑range financial strategies, working with the business to ensure both understanding of the numbers and action plans needed. Champion and represent the Revenue function in cross‑company strategic initiatives and transformation projects, ensuring alignment of financial goals with corporate objectives. Drive budgeting and planning processes by developing dynamic financial models and scenario analyses that inform tribe-level performance decisions. Own end-to-end integrity of revenue recognition and billing reconciliations, driving accountability and continuous improvement in data accuracy. Oversee product setup governance, partnering with billing, product, and commercial teams to ensure consistency, scalability, and precision in revenue reporting. Drive optimization of financial reporting frameworks, collaborating across teams to enhance process efficiency, data quality, and business insight delivery. Partner strategically with IT and Finance leadership to identify, prioritize, and implement system enhancements, automation opportunities, and process re‑engineering initiatives. Act as the key liaison between Finance, Accounting, and Business Intelligence teams, translating strategic financial requirements into data and system solutions. Develop and deliver training programs to elevate finance system literacy and empower teams to leverage analytics tools effectively. Ensure governance and compliance with all internal controls, audit standards, data management frameworks, and IT security protocols. Lead ad‑hoc financial analysis and executive reporting initiatives, delivering actionable insights to senior leadership and driving data‑informed decision‑making. The skills we are looking for Self‑starter with strong initiative and ability to work independently. Excellent stakeholder management skills with the ability to communicate effectively across teams. Solutions‑focused mindset, proactively identifying and implementing improvements. Experience across Accounting (Qualified is preferable), IT, and Business Intelligence functions. Proven track record of successful project completion. Proficiency with tools such as Jira, SharePoint, SQL and Power BI. Strong analytical skills and attention to detail. Ability to translate complex finance requirements into actionable data insights. Benefits of Working at Three Flexible working with our new Hybrid model – employees enjoy more flexibility working from home and at our Dublin head office (office based 3 days per week). Competitive salary, annual performance bonus & pension contribution. 25 days holidays plus 2 company days (or 2.5 company days, as per specific location). Annual Leave buy or sell – buy or sell up to 5 days AL each year. Healthcare Insurance through our flexible benefits programme. Life assurance, phone & laptop, subsidised canteen. Access to learning & development tools. Free on-site parking. At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you require reasonable adjustments for your interview, please let us know when scheduling your interview or alternatively email us. Apply now – a phenomenal career awaits! #J-18808-Ljbffr
A leading telecommunications provider in Dublin seeks a Revenue Insights Partner who will design and enhance financial models to inform strategic decision-making. The role involves delivering financial insights, overseeing revenue reporting, and ensuring compliance with internal controls. Candidates should be self-starters with strong communication and analytical skills, ideally with experience in Accounting, IT, and Business Intelligence. The position offers a hybrid work model, competitive salary, and various benefits, including healthcare insurance and flexible hours. #J-18808-Ljbffr
