Reservations Agent - Luxury Hotel We are currently looking for a Reservations Agent to join the front office team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand. Location: Cong, Co. Mayo Employment type: Full Time Working pattern: 5 Days over 7 Days (including some weekends and Bank Holidays) What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Key Responsibilities as a Reservations Agent: Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions. Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets. Respond to email requests with enquiries about the hotel in a professional manner. Recommend food and beverage outlets when guests are booking. Update all reservations made in our booking system working with Opera Cloud. Sell, process, enter and confirm room reservations. Handle guest concerns and feedback to help convert room reservations. Reservation check reports, ensuring to double check any bookings made by yourself. What are we looking for? Previous experience in a reservations, call centre, or front desk role within a hotel or hospitality environment Exceptional communication skills and telephone manner A warm, confident, and guest-focused attitude High level of accuracy and attention to detail Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar) Ability to multitask and prioritise in a fast-paced setting A team player who takes initiative and remains calm under pressure Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in Ireland. #J-18808-Ljbffr
Accommodation Assistant - Luxury Hotel Incredible benefits We are currently seeking a dedicated Accommodation Assistant to join our housekeeping team at our luxury hotel. This position is ideal for someone who takes pride in maintaining exceptional standards and enjoys creating a welcoming environment for guests. Location: The Lodge at Ashford Castle, Cong, Co.Mayo, Ireland Employment Type: Casual What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025. Key Responsibilities of a Room Attendant: Change and refresh bed linens and make beds to a high standard. Vacuum carpets, clean floors, and dust all surfaces. Clean and sanitise bathrooms, replenishing amenities as required. Empty bins and remove Room Service trays. Maintain cleanliness in guest rooms and corridors. Report any maintenance issues or lost property promptly. Ensure compliance with health and safety and hygiene standards. What are we looking for? Attention to detail and high cleaning standards. Ability to work independently and efficiently. Friendly and professional attitude. Knowledge of cleaning products and safety procedures. Ability to follow instructions and hotel standard. Flexibility and reliability. Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in Ireland #J-18808-Ljbffr
Switchboard Operator – Luxury Hotel We are recruiting for a part-time Switchboard Operator (16 hours / 2 days per week) to provide a high standard of service to our guests, ensuring professional, efficient, and courteous communication at all times, in line with Forbes Five-Star standards and the Red Carnation Hotels standards. Location: Cong, County Mayo, Ireland. Employment type: Part-Time (16 hours / 2 days per week) (working days include some weekends and Bank Holidays). Working pattern: 2 days per week, 8-hour shifts between 8:00am and 8:00pm. What’s in it for you? Professional, award-winning training and development opportunities. Discounted accommodation rates with Red Carnation Hotel Collection. Annual Staff Appreciation Party and other Employee Recognition Events. Discounted rates with many local businesses and third-party service providers (including Estate Activities). Heavily subsidised accommodation (subject to availability). Free meals on duty. Complimentary dry cleaning of business attire. Recommend friend and family bonus scheme. Two paid volunteering days each year. Holiday allowance increasing with length of service up to 25 days. Hotel-based recognition incentives. Free access to Employee Assistance Programme. Who are we? Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800‑year‑old castle offers award‑winning luxury, exceptional dining, a world‑class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five‑Star Award in 2025, Ashford Castle sets the benchmark for luxury hospitality. Key responsibilities of the Switchboard Operator will include: Answering all incoming telephone calls promptly and professionally, in accordance with hotel standards. Dealing effectively with guest and internal enquiries, ensuring accurate message taking and immediate delivery to the relevant person. Introducing callers correctly before transferring calls, using names wherever possible. Maintaining a high level of product knowledge, including hotel facilities, prices, opening times, and in‑house groups or events. Posting dockets and restaurant/bar bills accurately and efficiently in line with SOPs. Preparing key cards for group arrivals as required. Monitoring and distributing faxes, post, and other correspondence. Maintaining a neat, clean, and organised switchboard and reception support area. Monitoring stationery supplies for the Reception department and ensuring adequate stock levels. Supporting the Reception team when required, including crossing over during busy periods. Working collaboratively with colleagues to achieve departmental and hotel objectives. Complying with all company policies, Red Carnation Top 12 Service Standards, and operational procedures. Adhering to all Health & Safety, fire, and security regulations at all times. What we are looking for? Excellent communication skills and a professional telephone manner. Strong attention to detail and ability to multitask. A calm, courteous, and guest‑focused approach. Ability to work effectively as part of a team. Previous switchboard, reception, or hotel experience is an advantage. Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Accommodation Manager – Luxury 5* Hotel. We are seeking a full-time, experienced Accommodation Manager to lead the day-to-day operations of our Accommodation Department. This is an excellent opportunity for a motivated hospitality professional who thrives in a high-standards environment and is confident operating with autonomy while collaborating closely with senior leadership. Reporting to the Executive Accommodation Manager, the successful candidate will take ownership of the daily running of the department, making operational decisions and ensuring the seamless delivery of exceptional standards across guest rooms, public areas, and back-of-house operations. With the full support and guidance of the Executive Accommodation Manager, you will play a key role in maintaining outstanding guest experiences and delivering service excellence in line with Forbes standards. Location: Cong, County Mayo, Ireland. Employment type: Full time. Working pattern: 5 days over 7 days (including some weekends and Bank Holidays). What's in it for you? Professional, award winning training and development opportunities. Discounted accommodation rates within The Red Carnation Hotel Collection. Employee Recognition Events. Discounted rates with many local businesses and third-party service providers (including Estate Activities). Heavily subsidised accommodation (subject to availability). Meals on duty. Complimentary dry cleaning of business attire. Recommend friend and family bonus scheme. Two paid volunteering days each year. Holiday allowance increasing with length of service up to 25 days. Hotel based recognition incentives. Complimentary access to Employee Assistance Programme. Who are we? Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2026. Key responsibilities: Lead daily briefings, task allocation, productivity, and room turnaround. Liaise closely with Guest Relations, Front Office, and F&B to deliver seamless guest service. Oversee guest rooms, public areas, back-of-house areas and laundry operations. Conduct daily room inspections in line with Forbes and Ashford Castle standards. Manage maintenance reporting and follow-up to ensure timely resolution. Lead, train and develop Room Attendants, Linen Porters, Supervisors and Trainees. Support performance reviews, appraisals, cross-training and performance management. Assist with recruitment, onboarding, labour planning, workforce management and succession planning. Manage rosters, attendance and productivity using Alkimii. Control stock levels for linen, guest supplies, chemicals and equipment. Ensure compliance with health & safety and chemical safety standards. Drive continuous improvement to enhance efficiency, service quality and guest experience. Analyse daily reports and room status trends to identify issues and implement proactive solutions. Promote wellbeing initiatives and foster a positive, inclusive team culture. What are we looking for? A genuine passion for luxury hospitality and a natural ability to inspire high standards. A confident, empathetic communicator who leads with clarity and professionalism. Proven experience in accommodation or housekeeping management/supervision. Strong leadership, coaching, and organisational skills. Exceptional attention to detail with a strong focus on quality and consistency. Comfortable thriving in a fast-paced, luxury hospitality environment. Technically capable and confident using modern housekeeping systems, ordering platforms, and operational dashboards. Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Browse opportunities across Red Carnation Hotels and apply online. Terms and conditions for this position will be discussed at interview. Reservations Agent - Luxury Hotel We are currently looking for a Reservations Agent to join the front office team at our luxury hotel. This full-time role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering outstanding guest service. You will be the first point of contact for our guests when booking rooms, creating a lasting first impression of our brand. Location: Cong, Co. Mayo Employment type: Full Time Working pattern: 5 Days over 7 Days (including some weekends and Bank Holidays) What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Annual Staff Appreciation Party and other Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Key Responsibilities as a Reservations Agent Answer incoming calls and assist with reservation requests, confirmations, cancellations, and general questions. Understand hotel promotions, pricing, and sales strategies to ensure we exceed our guests’ expectations and achieve targets. Respond to email requests with enquires about the hotel in a professional manner. Recommend food and beverage outlets when guests are booking. Update all reservations made in our booking system working with Opera Cloud. Sell, process, enter and confirm room reservations. Handle guest concerns and feedback to help convert room reservations. Reservation check reports, ensuring to double check any bookings made by yourself. What are we looking for? Previous experience in a reservations, call centre, or front desk role within a hotel or hospitality environment Exceptional communication skills and telephone manner A warm, confident, and guest-focused attitude High level of accuracy and attention to detail Proficient in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or similar) Ability to multitask and prioritise in a fast-paced setting A team player who takes initiative and remains calm under pressure Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in Ireland. OUR AWARD-WINNING COLLECTION Our hotels are located in exceptional places that personally inspired our founders and continue to reflect the Red Carnation philosophy: chosen because they are places we genuinely love, feel connected to, and can bring to life through exceptional hospitality. From Front Of House To Culinary, Housekeeping To Leadership - Sign Up To Hear When New Positions Become Available Across Our Hotels. #J-18808-Ljbffr
The Twelve Apostles Hotel & Spa in Cong, Co. Mayo is seeking a Reservations Agent to join their front office team. In this full-time role, you will be the first point of contact for guests, managing reservations and providing outstanding service. Ideal candidates will have strong communication skills and attention to detail, along with experience in hospitality. Benefits include discounted accommodations, professional training opportunities, and an annual staff appreciation party among others. #J-18808-Ljbffr
Retail Assistant - Luxury Hotel We are currently recruiting for an enthusiastic and dedicated Retail Assistant to join our team at Mrs. Tea's at Ashford Castle. What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Who are we? Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800‑year‑old castle offers award‑winning luxury, exceptional dining, a world‑class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five‑Star award in 2025. Key responsibilities of the Retail Assistant will include: Ensure that you provide each guest with the highest levels of personal care and attention in accordance with 5 star expectations and RCH standards. Support, assist & advise shoppers in making purchases and availing of services onsite, managing any queries as they arise. Restocking of merchandise, price tagging and assisting with stock taking exercise as required. Carry out cleaning duties, ensuring the retail outlet is clean and tidy in accordance with health & safety and hygiene standards. Prepare and serve food and beverages as required onsite in accordance with departmental/hotel standards. To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently efficiently and professionally. Manage cash and payment systems in accordance with company procedures and policies, at all times. The ideal candidate for the Retail Assistants position should: Previous experience in a similar role within a four or five star hotel is a plus. Possess strong organisational skills. Communicate effectively in English. Be eligible to work in Ireland. Be positive, punctual & reliable and available to work anytime, any day of the week. Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland. #J-18808-Ljbffr
The Twelve Apostles Hotel & Spa in Cong, County Mayo, is seeking a part-time Switchboard Operator to deliver high standards of service to ensure professional communication at all times. Responsibilities include answering calls, managing enquiries, and supporting the reception team. The role requires excellent communication skills and attention to detail. A background in hotel or reception work is a plus. The position involves working 16 hours over 2 days each week, including some weekends and bank holidays. #J-18808-Ljbffr
Assistant Restaurant Manager - Luxury Hotel We are currently looking for an Assistant Restaurant Manager to join the team at our Cullens at the Cottage Restaurant at our Forbes Five Star property. What's in it for you? Professional, award winning training and development opportunities Discounted accommodation rates with Red Carnation Hotel Collection Employee Recognition Events Discounted rates with many local businesses and third party service providers (including Estate Activities) Heavily subsidised accommodation (subject to availability) Free meals on duty Complimentary dry cleaning of business attire Recommend friend and family bonus scheme Two paid volunteering days each year Holiday allowance increasing with length of service up to 25 days Hotel based recognition incentives Free access to Employee Assistance Programme Who are we? In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024. Key responsibilities of the Assistant Restaurant Manager will include: To support the Restaurant Manager in ensuring efficient, friendly and professional service within the outlets, ensuring that they meet the required Forbes/Red Carnation Hotel Standards. To monitor daily operations within the outlets. To manage the F&B service in the absence of the Restaurant Manager, taking ownership of the operation to ensure that all guests receive an efficient, friendly and professional service at all times. To work positively towards ensuring that both hotel and departmental goals and objectives are achieved successfully. The ideal candidate for the Assistant Restaurant Manager position should: Have significant previous experience in a similar F&B function. Possess a strong knowledge and passion for Food & Beverage. Have good ability to manage all cost controls e.g. food cost, labour etc. Have experience of staff training, rotas, financial reporting, stock control and ordering. Have excellent communication and team leadership skills. Possess excellent organisational skills. Have good ability to handle pressurised situations and busy periods. Be Flexible, innovative and adaptable. Be fluent in both written and spoken English. Join us in this incredible new opportunity! We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland. #J-18808-Ljbffr
The Twelve Apostles Hotel & Spa is seeking a Water Sports Instructor for its luxury hotel in Cong, County Mayo, Ireland. The role involves offering outdoor activities, especially canoeing excursions. Successful candidates will hold an instructor qualification, possess experience in outdoor adventure, and showcase excellent interpersonal skills. Candidates should be motivated, reliable, and capable of working in various weather. The position is full-time with comprehensive benefits, including training, discounted accommodation, and recognition incentives. #J-18808-Ljbffr
