JOB SUMMARY Assists management staff with managing daily department activities and is a strong presence on the floor at all times. Hours of work per week - 39 hours per week Candidate Profile Experience Previous experience in a hotel or large food & beverage operation Skills and Knowledge Excellent communication skills (verbal, listening, writing) Flexible approach to work Good time management and organisational skills Capable of meeting strict deadlines, and following set schedules Business Results Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share. Operations: Assists in managing the daily operational duties of the Food and Beverage departments. Ensures compliance with Marriott Operating Standards to maintain brand integrity. Acts as a managerial presence in all food & beverage areas. Managing a high level of guest interaction presence during service periods. Guest Satisfaction: Strives to meet or exceed customer expectations. Lead F&B associates to deliver first class guest service at all times. Human Resources: Assists in maintaining the Marriott culture. Financial Management: Assists as needed in managing the Food and Beverage function operating budget and capital expenditure budget to achieve or exceed budget expectations. Communication of associate sales incentives and promotions. Operations/Property Management Acts as a F&B Manager on Duty, leading F&B Supervisors and Associates Supervises daily operation of all assigned outlets, including providing floor coverage during meal periods Completes the F&B Duty Managers daily checks and tasks as assigned Opens and closes shifts in accordance with the duty managers checklist Trains, maintains, and enforces all Shelbourne/Marriott service standards using use records, menus, and appropriate reference materials Ensures that all F&B areas are fully supported and able to handle the volume of business, by checking frequently and assisting as necessary Conducts taste panels and menu classes on a daily basis for restaurant and room service Supervises responsible service of alcoholic beverages Ensures that all side work is done on a daily basis Manages an effective repair and maintenance program through the use of work orders, inspections, etc Attends meetings as required Carries out, within their capabilities, all reasonable requests by management Effectively completes Food Production Management Training tasks within time guidelines Maintains and supervises good housekeeping practices in all food production areas (including walk-ins and freezers), strictly enforcing the "clean as you go" policy. Ensure compliance with local legislation Ensures that all workstations at the beginning and end of each shift are adequately set up or broken down for all meal periods Constantly spot checks food and quality service during all meal periods to ensure that foods served meet portion control and quality standards Performs as expeditor during peak meal periods Assists in monitoring, receiving and proper storage of food and supplies Completes reports as necessary Complies with all current Marriott standard and local operating policies and procedures Guest Satisfaction Acts as a key role model in delivering exceptional guest service Sets a positive example for guest relations. Obtains feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. Human Resources Monitors associate behavior, performance and grooming, Maintains superior relations with associates and responds to queries accurately and timely Assists in interviewing, hiring and scheduling restaurant staff Financial Management Assists in the financial management of food and beverage function. (Driving Sales, Maximizing Profit, Payroll Management) Ensures associate compliance with all financial policies and procedures (Beverage Controls, Cash Handling) Understands the impact of food and beverage operation on the overall hotel Executes revenue and checks control procedures properly on own shift Other Performs other duties as assigned to meet business needs. The hotel business functions seven days a week, 24 hours a day. All associates must realise this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. A Manager may be required to work additional hours to meet the business needs. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Skills: Organisation Communication Delegation
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability. POSITION SUMMARY Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. Perks you deserve Well support you in and out of the workplace by offering: Team-spirited coworkers Encouraging management Wellbeing programs Learning and development opportunities Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What were looking for A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Skills: Massage Massage therapy Treatments
