Ravenport Resort in Curracloe Co. Wexford, overlooking the famous Curracloe beach are now recruiting for an Experienced Hotel Receptionist to join our Front Office Team. The successful candidates will be responsible for the smooth running our Front Office function. The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and excellent guest care skills. A flexible attitude towards shift work is also essential as midweek and weekend work is involved. Who we are: - Ravenport Resort is a deluxe hotel and stands alongside Neville Hotels 4* Royal Marine Hotel in Dn Laoghaire, County Dublin, the 5* Druids Glen Hotel & Golf Resort in Wicklow, the 4* Kilkenny River Court Hotel, and the 4* Tower Hotel & Leisure Centre in Waterford City and 4* Whites of Wexford At Neville Hotels we focus on offering the highest standards of service and quality to all our guests. We believe in making the most of each guest's stay through genuine Irish hospitality, warmth, and continuous re-investment in our people and our hotels. Experience: The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with two years previous Hotel Front Office experience. Responsibilities: Greet guests upon arrival and anticipate any assistance that may be required. Perform all check-in, check-out, and cash handling tasks. Manage online and phone reservations when required. Answer and direct calls through a switchboard to the agreed standard. At all times strive to represent Neville Hotels in a professional manner. Action guest requests promptly and efficiently. Perform duties according to hotel policies, procedures, and standards. Be knowledgeable about daily hotel operations. Be knowledgeable about guest rooms, locations, amenities, features, and all other services offered throughout the hotel. To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control. To ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the upmost care and attention. Be empowered to solve issues as they arise. To practice gracious hospitality and promote goodwill by being friendly, courteous, and helpful to guests and colleagues. Always ensure the cleanliness of the front desk area and the back office. Have a flexible attitude to working days and shifts in accordance with the departmental Rota. For more information or to apply for this role please contact our Human Resources Manager Caroline Ryan via email on To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Ravenport Resort are currently recruiting for a Night Porter to join our 4 Star Team on a part time basis Job Purpose: To check in/out guests in accordance with company SOP's. Answer phones, take reservations and deal with guest queries in accordance with company SOP's. Assist guests with any queries/ requests they may have. Fire Walks Security Checks Complete the night audit. Conference centre turn arounds Meeting Room set up Food & Beverage service Room Service Duties & Responsibilities: To adhere to all front office procedures. To ensure all daily backups are completed and logged. To complete of guest history reports. To upsell the hotel at all times To carry out the administration of the front office, including answering telephones, emails, and check in and out of guests Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards, pass on logs and be up to date with all changes, new procedures and events. Be available to deal with guest enquiries and problems in person or by phone, and deal with the same in a prompt and personalized manner. To liaise with other departments e.g. to book dinner To deal with book-outs or no-shows in line with hotel policies. Be thoroughly familiar with all hotel promotions, special events, rates and hotel facilities. Ensure that the breakfast cards are collected and posted ensuring all cards have room number on them. Ensure that proper credit is obtained for all guests. Handle late charges according to the procedure. Complete all duties listed on the checklist to ensure the smooth daily operations. In return, we also offer excellent employee benefits including: Career Development and Training Opportunities for advancement Staff Discounts on accommodation in our Sister Properties Complimentary Health Club and Pool Membership in our sister property. Complimentary Golf in Druids Heath Meals during shifts Free parking Employee Referral Bonus To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
