Our hotel, part of The iNUA Collection , is now looking for a passionate and professional Receptionist to join our team. As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience. Responsibilities: Welcome guests with a warm and friendly smile, ensuring a positive first impression. Efficiently check-in and check-out guests, processing payments and adhering to all company procedures. Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally. Manage switchboard operations, directing calls and providing information to guests. Maintain a well-organised reception area, ensuring cleanliness and tidiness. May assist with administrative tasks, such as filing and photocopying. Qualifications: Previous experience in a hospitality setting, preferably within a hotel environment. A genuine passion for exceeding guest expectations and delivering exceptional service. Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds. Strong organisational skills with a keen eye for detail. Proficiency with PMS like HotSoft and/or Opera. Benefits: Competitive salary and benefits package. Opportunity to work within a dynamic and supportive team. Be part of a prestigious hotel collection renowned for exceptional service. Gym and Pool free membership. Access to employee discounts for you, your family and friends. Learning and development opportunities. We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family! The iNUA Collection is an equal opportunities employer. #J-18808-Ljbffr
Reporting to: Leisure Centre Manager Job Requirements: To increase customer satisfaction by providing efficient, prompt, trouble-free, and courteous Leisure Centre service connected with arriving members and in-house guests, in line with the hotel’s guidelines, iNua Group guidelines, and service concepts. Main Duties: Provide the highest standard of service to leisure centre members and guests using the facility. Welcome, greet, register, check in, and process members and guests promptly and accurately. Respond to customer requests for information about the hotel and its surroundings; awareness of local attractions and places of importance to ensure guest queries are answered. Communicate clearly and effectively with members, guests, and the wider team within the hotel. Deal with all relevant communication in an appropriate and timely manner. Update and verify arrivals by updating memberships in regards to customer details and method of payment. Be fully aware of, and know how to manage, all Leisure Centre promotions. Maximise customer satisfaction and hotel revenue by promoting the hotel facilities to guests. Minimise loss of revenue by adhering to all established credit procedures. Receive proper approval codes for cash and credit card paying customers. Identify and record special billing instructions and notify accounting and Front Office Manager. Complete shift closing accurately by getting appropriate approval signatures and authorisation codes. #J-18808-Ljbffr
