The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are currently looking to hire a Bartender to join our existing team. We are looking for an experienced and dynamic Bartender and ensure the highest level of customer service and satisfaction. The ideal candidate will have a deep knowledge of mixology, a passion for creating unique and innovative cocktails. Responsibilities To operate the Till system effectively. To maintain your station in a clean and tidy condition at all times. To carry-out mise en place for service, ensuring it is sufficient to allow for the required standard of service, i.e. setting tables, stocking stations, preparing tea / coffee etc. To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards. To correctly take orders to the Heritage standard maximising and promoting sales by recommending products where appropriate. To anticipate client needs in order to enhance quality service and in turn enhance client satisfaction. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner and to be flexible in assisting around the hotel in response to business and clients needs. To maintain regular and effective communication within your team and at all levels by attending briefing sessions when required. To apply at all times to The Heritage policies & procedures To have knowledge of wines, spirits and the menu items. To handle guest's complaints discretely, notifying the Head of Department or the Food & Beverage Director. To have a complete knowledge of the Heritage and the product and services it offers. To positively promote sales within your department. To create and maintain an effective working relationship with colleagues and managers. To ensure a high standard of personal hygiene... Note and report maintenance needed to your supervisor or manager. Secure keys, be fully aware of the key security policy. Ensure to clock for breaks on a daily basis. To carry out the hotels customer relation policy. Ensure full knowledge of all hotel facilities including opening and closing times and promote these facilities at every opportunity. To participate in all training programmes scheduled for you. Be fully familiar with all Human Resources policies and procedures as set out in the Company Staff Handbook and to abide by these at all times. To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from your Department Head.. To participate in job chats and performance appraisals. To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary. To work towards achieving high hotel inspection results. It is agreed that flexibility of employees is fundamental to the Hotel's ongoing progress. The Heritage 'Core Values': Our Core Values are the essence of what we stand for as a company and it is our vision to instil a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be respectful Work as one Be the best Own it and deliver it Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities Talent Development Programme Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are currently looking to hire a Bar Supervisor to join our existing team. JOB PURPOSE Responsible for overseeing the daily operations of the bar, maintaining inventory, ensuring compliance with health and safety regulations, and providing exceptional service to our guests.. You will also be expected to develop new drink recipes, and work closely with the Food and Beverage Management team to achieve business goals. Main Duties Oversee daily bar operations and ensure smooth service Create and develop new cocktail recipes. Train and mentor bar staff Maintain inventory and order supplies as needed Ensure compliance with health and safety regulations Manage bar promotions and special events Provide exceptional service Handle customer complaints and resolve issues promptly Maintain cleanliness and organization of the bar Ensure accurate cash handling and financial reporting. Implement and enforce bar policies and procedures To provide support in other areas of the hotel if necessary To participate in all Health and Safety training scheduled for you and your team. To complete all HACCP documentation as required. The Heritage 'Core Values': Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be respectful Work as one Be the best Own it and deliver it Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities Talent Development Programmes & career progression opportunities Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are currently looking to hire a Food and Beverage Supervisor to join our existing team. JOB PURPOSE To be responsible for guests needs in respect of all food & beverage service required in the applicable department and to maintain standards at all times. To be responsible for the supervision and direction of all food & beverage colleagues. To uphold the standards and ethos of the food & beverage areas. To meet and greet all guests in a courteous and professional manner. MAIN DUTIES To ensure the licensing laws are adhered to at all times. To be responsible for the supervision, training and development of food & beverage colleagues. To be fully familiar with the Departmental SOP's (Standard Operating Procedures) and Preferred Standards ensuring all colleagues are trained in same. To assist the Departmental Manager with the weekly / monthly stock takes in the Food & beverage areas. To liase with stores to ensure the timely supply of food and beverage stocks. To ensure an environment exists which promotes colleague morale & encourages the team to have pride & commitment in their area of work. To coach the team to maximise sales opportunities in order to meet sales targets. Ensuring that all colleagues are fully conversant on all products and services within the Hotel and are able to upsell at every opportunity. To maintain close communication with all members of the management team within the hotel to ensure the smooth & efficient running of the departments. Responsibility for the security of cash within the food & beverage areas. Subsequently, you should maintain a high level of observation & never leave cash in an open drawer or on work surfaces. To ensure correct use of supplies by implementing, reviewing and amending stock control procedures to ensure the highest level of food and beverage management and stock control. To complete all HACCP documentation as required. To implement and maintain all company policies & procedures. To ensure all hygiene regulations & procedures are adhered to at all times. To provide support in other areas of the hotel if necessary. Ensure all colleagues wear correct uniform, name badge & preferred pin at all times. Responsibility for the day to day maintenance of the department, however where there is a maintenance issue that needs professional attention you must report it. To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Managing Director if necessary. To promote hotel facilities, ensuring all your colleagues are trained to promote sales within the hotel. To work towards achieving high hotel inspection results. HEALTH & SAFETY To fulfil your obligations under the Health & Safety at Work Act 2005 & 2010 and any revisions or additional legislation made thereto. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises. To keep work areas tidy and safe and report any hazard, loss or damage to management. To be aware of trained first-aid colleagues on the premises and the location of first aid box. To observe all safety rules and procedures, including those laid down in the Safety Statement. To carry out and promote fire and accident/other safety drills as directed by HR Department. To carry out continuous Health & Safety training and re-training with employees. To participate in all Health and Safety training scheduled for you and your team. To inform Management immediately in the event that you are personally involved in any accident or incident on the hotel grounds or if you are witness to an accident or incident involving a third party. All accidents/incidents must be recorded in the Incident Reports. The Heritage 'Core Values': Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be respectful Work as one Be the best Own it and deliver it Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities Talent Development Programmes & career progression opportunities Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa. We are currently recruiting a Spa Therapist to join our existing team. The ideal candidate will work with a team of professionals and will be responsible for: Carrying out Spa treatments. Ensuring that each guest receives a memorable Spa experience from start to finish. Impeccable Spa product knowledge and the ability to upsell at every available opportunity. Ensuring treatment rooms are hygienically clean at all times. Maintaining Spa standards at all times. Carrying out Reception and Spa Experience Duties as required. Candidates need to meet the following criteria: Have an ITEC, CIBTAC, CIDESCO qualification. Spa experience Must be guest focused and with excellent communication skills. Must present a professional image at all times. Must be well organised. Our standards are high, training will be provided upon commencement. Due to nature of our business, flexibility is required. The Heritage 'Core Values' Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be Respectful Work as one Be the Best Own it and deliver it Why work for The Heritage, part of FBD Hotels Discounted rates in other FBD properties Health Club membership Refer a Friend incentives Learning and development opportunities Opportunities for career progression Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite If you would like to join our award-winning team and you believe that this is the ideal next role for you, we look forward to receiving your application. Job Types: Part-time To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa. We are currently recruiting a Spa Therapist to join our existing team. The ideal candidate will work with a team of professionals and will be responsible for: Carrying out Spa treatments. Ensuring that each guest receives a memorable Spa experience from start to finish. Impeccable Spa product knowledge and the ability to upsell at every available opportunity. Ensuring treatment rooms are hygienically clean at all times. Maintaining Spa standards at all times. Carrying out Reception and Spa Experience Duties as required. Candidates need to meet the following criteria: Have an ITEC, CIBTAC, CIDESCO qualification. Spa experience Must be guest focused and with excellent communication skills. Must present a professional image at all times. Must be well organised. Our standards are high, training will be provided upon commencement. Due to nature of our business, flexibility is required. The Heritage 'Core Values' Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be Respectful Work as one Be the Best Own it and deliver it Why work for The Heritage, part of FBD Hotels Discounted rates in other FBD properties Health Club membership Refer a Friend incentives Learning and development opportunities Opportunities for career progression Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite If you would like to join our award-winning team and you believe that this is the ideal next role for you, we look forward to receiving your application. Job Types: Full-time, Part-time To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are currently looking to hire a Senior Chef De Partie to join our existing Kitchen team. Main Purpose of Job: To assist the Head / Sous Chefs with the overall running of the Kitchen/all back of house areas. To provide menus of the highest standards with the use of approved ingredients in a cost effective manner. To be responsible for maintaining a comprehensive hygiene programme to ensure all kitchen colleagues observe a proper system of Hygiene; food preparation and storage. MAIN DUTIES: To assist in the implementation of a profitable and cost effective stock taking system. To ensure the HACCP system is in place and operating successfully. To ensure all efforts are made to achieve desired Food GP%. To ensure the implementation and maintenance of all hygiene, health and safety programmes from preparation through to storage. To ensure all dishes are prepared in a timely fashion and to the appropriate standard. To communicate with customers where necessary.. To ensure a high standard of personal hygiene. To assist in the preparation of food according to recipes and cooking standards. To train and guide commis chefs/kitchen assistants. To assist in the storage of food before and after service. To ensure that hygiene is maintained and promoted in food preparation in accordance with Company Policy and Statutory requirements. To ensure that food preparation areas are cleaned prior to use, maintained in a hygienic condition during service and cleaned down afterwards. To ensure that cleaning equipment and materials are handled and stored in line with trained instructions. To ensure that food preparation is carried out in a hygienic manner with attention paid to the Critical Control points. To ensure that temperature checks are done on all fridges and freezers daily and results recorded. To prepare, cook and present all dishes within area of responsibility to the correct menu specification with regard to quality and quantity. To ensure that any problems with food quality are identified and dealt with or reported promptly to the appropriate person. To ensure that all food items are stored under the correct conditions according to food type. To ensure that knives are handled and stored in a safe manner according to trained instructions. To ensure that a weekly staff menu is put in place that rotates. Maintain cleaning programme in operation. Ensure full knowledge with all complex facilities, including opening and closing times and promote these facilities at every opportunity. To participate in all training programmes scheduled for you. Be fully familiar with all Personnel policies and procedures as set out in the Company Staff Handbook and to abide by these at all times. To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from the Head Chef. To maintain departmental standards at all times. HEALTH & SAFETY To fulfil your obligations under the Health & Safety at Work Act 2005 and any revisions or additional legislation made thereto. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises. To keep work area tidy and safe and report any hazard, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of first aid box. To observe all safety rules and procedures, including those laid down in the Safety Statement. To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer. To participate in all Health and Safety training scheduled for you. To inform Management immediately in the event that you are personally involved in any accident or incident on the resort grounds or if you are witness to an accident or incident involving a third party. Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities Talent Development Programme Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on-site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are now recruiting for a Commis Chef to join our existing kitchen team. The Heritage is a luxury 4-star hotel, the ideal candidate must have the ability to deliver an exceptionally high level of guest service in a confident and professional manner. . JOB OVERVIEW To assist the Executive Head Chef and Head Chef with the overall running of the Kitchen and all back of house areas. To provide menus of the highest standards with the use of approved ingredients in a cost-effective manner. To be responsible for maintaining a comprehensive hygiene programme to ensure all kitchen colleagues observe a proper system of Hygiene, food preparation and storage. Duties & Responsibilities: To be fully aware of kitchens SOP's (Standard Operating Procedures) To assist in the implementation of a profitable and cost-effective stock taking system. To ensure all purchases and deliveries of fresh produce/dry goods are of the highest standard. To ensure the HACCP system is in place and operating successfully. To ensure that hygiene is maintained and promoted in food preparation in accordance with Company Policy and Statutory requirements. To prepare, cook and present all dishes within area of responsibility to the correct menu specification with regard to quality and quantity. To ensure that any problems with food quality are identified and dealt with or reported promptly to the appropriate person. To constantly strive for innovative and imaginative menus, having regard to sales mix analysis, seasonal foods and cost factors. To ensure all dishes are prepared in a timely fashion and to the appropriate standard. To ensure all dishes leaving the kitchen are to the appropriate standard of presentation. To be fully familiar with all food requirements for all events, weddings etc... well in advance, ensuring all necessary food items are in stock. To assist in any kitchen throughout the resort if requested. Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities. Employee Assistance Programme. Strong team focus and team atmosphere. Meals and uniform are provided. Free parking onsite If you believe that this is the next role for you, please send your CV for consideration To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema. We are currently looking to hire a Meeting's & Events Executive-Maternity cover to join our existing Sales & Marketing team. MAIN PURPOSE: To manage all aspects of the Events (MICE) Department, ensuring that the correct procedures are always followed & that these standards are continually reviewed & improved. To instil a culture in which the customers' expectations are anticipated and exceeded wherever possible. The ideal candidate will have excellent attention to detail and be passionate about sales, delivering exceptional customer service and anticipating the needs of our guests and clients. Contract type: Maternity Cover (9 -12 months approx.) Key Duties and Responsibilities include: To carry out the effective administrative tasks of our sales department, ensuring that guests receive exceptional customer service in a very genuine and caring manner. To carry out all Meeting and Event administrative duties, working as part of the Sales Team. To deal with any customer queries in a professional and efficient manner, always ensuring guest satisfaction. To ensure that all enquires are handled in a professional and efficient manner and that all enquires are followed up and resolved. To devise, review and ensure effective implementation of all Events standards of performance procedures ensuring that colleagues are always adhering to them To be highly knowledgeable on all service and facility offerings at The Heritage and possess the ability to upsell and promote all offerings available whilst satisfying the customer's initial enquiry Attend trade shows, promotional events and any other events relating to the Sales & Events Office To work closely with all Department Managers in particular Sales, Reservations, Front Office & Conference and Banqueting. To ensure all commission rates quoted are tracked on the Events Department Commission Index. To develop relationships with key group and incentive operators to maximise on this market. To participate in all Health and Safety training scheduled for you. To participate in all training programmes that you are scheduled for you. To have a comprehensive knowledge of the local surrounding areas in terms of history, facilities and attractions. To be responsible for all calls both internal and external in a professional and efficient manner To be pro-active in the identification and follow-up of all potential business leads and enquiries to generate further sales and revenue for The Heritage. To communicate and work very closely with the Director of Sales and Marketing to share ideas and initiatives for potential revenue generation for The Heritage, and to assist where possible in the development and implementation of the sales and marketing action plan for The Heritage. OTHER DUTIES The above list in not exhaustive; you will be expected to comply with any reasonable request or duties as directed by Sales & Event Manager and Senior Management. The Ideal Candidate: Must have previous Meeting and Events experience within a four-star property or equivalent. Possess the ability to operate in an organised and methodical fashion, with excellent attention to detail. Is equipped with exceptional interpersonal and communication skills with a strong customer service background. Will be a natural leader with good business acumen to maximise revenue and sales through the Sales office . Will have knowledge of Opera, Mind-A-Client and Office Outlook. The Heritage 'Core Values': Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Think about the guest Be respectful Work as one Be the best Own it and deliver it Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities Talent Development Programmes & career progression opportunities Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa. We are currently looking to hire a food and beverage assistant to join our existing Food & Beverage team. Various shift patterns available for the role Key Responsibilities of this role are: To follow agreed standards for service of Food & Beverage To serve all our guests in a friendly, efficient and professional manner To ensure cleanliness levels are maintained to a high standard in the bar and restaurant To greet all guests in a warm and friendly manner To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times. To be flexible with hours. The ideal candidate must have a professional and friendly approach and must be focused on providing excellent customer service. The ideal candidate should have 1 year experience in a high-volume establishment, however full training will be provided. They must be a team player and have the ability to multitask. The successful candidate will have excellent attention to detail as well as good communication and time keeping skills. A good level of spoken English is required. This role is suitable to a candidate interested in pursuing a career in our Food & Beverage department. Why work for The Heritage, part of FBD Hotels Discounted rates in other FBD properties Health Club membership Refer a Friend incentives Learning and development opportunities Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite If you would like to join our award-winning food and beverage team and you believe that this is the ideal next role for you, we look forward to receiving your application. Job Types: Full-time Why work for The Heritage, part of FBD Hotels: Discounted rates in other FBD properties Health Club membership Learning and development opportunities. Employee Assistance Programme. Strong team focus and team atmosphere. Meals and uniform are provided. Free parking onsite Experience: Hospitality: 1 year (preferred) Work authorisation: Ireland (required) Work Location: One location To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
