JOB DESCRIPTION Service Manager JOB TITLE: Service Manager JOB: Contract REPORTS TO: Head of Services LOCATION: Good Shepherd Centre DATE OF JOB DESCRIPTION: June 2025 Purpose of the Post The Service Manager will oversee all aspects of effective service delivery in the 24 hour provision of support within the Emergency and Transitional accommodation environment and to manage the service on a day-to-day basis so that the incidence of homeless is minimised and positive outcomes are achieved for all service users. In conjunction with the Head of Services: Provide leadership to developing and sustaining a service designed to assist staff to support service users to resolve their problems and live a good quality life. Develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans of HSE- Social Inclusion/Primary Care requirements to address the needs of service users are met. Inform relevant strategies and plans in response to changing demographics, legislation, national policy, local strategies and plans and to the views of the community and stakeholders. Manage the project workers in implementation of Care & Case Management based on the HSE National Drugs Rehabilitation Framework and facilitate the provision of care and support with a health and social care setting. To develop and sustain a service that effectively and efficiently delivers high quality personal outcomes for customers. Environment of the Post GSCK provides emergency accommodation for up to 24 residents (emergency), 12 apartments, 8 transitional and one family emergency. The services are low threshold in nature. Guidance and Authority The service manager will report to the Head of Services of GSCK. Who in turn reports to the CEO who in turn reports to the Chairperson of the Board of Directors. Duties and Responsibilities Leadership To assistin creating a management culture within the team which is service user focused, forward-looking and flexible. To competently ensure all communication about the service is communicated in a professional, accurate and effective manner. To represent the service and the wider organisation in a competent and professional manner maintaining the highest professional standards at all times through developing and maintaining strong operational links with a range of statutory & voluntary organisations To network/liaise with external agencies by engaging positively on an interagency care planning basis and collaborating with all relevant agencies for running of the services. To attend all relevant forums as required and represent the services as required in other forums. To manage, monitor and respond effectively and appropriately to the community and other agencies or individuals who have complaints about the service. Strategic & Policy To ensure that the service is relevant, service user focused and supports the national, regional and local strategic aims. To contribute data, analysis and commentary to the statutory funders. To assist in the development of, and to implement, monitor and review GSCK policies, procedures and ensure that they are in accordance with overall organisational policies and procedures, National Frameworks. To support the Head of Services ensure that the service meets all contractual and statutory obligations at a high Professional standard. To ensure the delivery of housing related support to GSCK service users is in accordance with internal and external quality standards and relevant social policy To lead on and identify gaps and improvements in service provision and bring these to the attention of Head of Services and Statutory funders to find solutions to meet identified needs, to achieve continuous improvement and high professional standards. Service Delivery & Housing Management In conjunction with the Head of Services to support on and ensure that service delivery is compliant with all relevant Service Level Agreement/Grant Aid Agreement & special conditions to achieve high professional standards. To manage the service on a day-to-day basis, ensuring cost-effective utilisation of staff resources. To assist the Head of Services in ensuring that the service is at the forefront of best practice in the management of services for homeless people within GSCK. To ensure that policies and procedures are developed in line with the National Homeless Standards & National Standards for Better Safer Healthcare, up to date and implemented so that decisions affecting service users are in line with best practice, fair and consistent. Ensure the implementation of care & case management for service users through needs assessment, care planning, shared care and reviews. To ensure that service user care plans are relevant, detailed and implemented according to best practice and to provide advice and support to staff with complex casework. To manage GSCK, ensuring a high quality environment and good relations with residents. To ensure that all staff activity complies with health and safety legislation that risk assessments and safe working procedures are up to date and that staff receive appropriate health and safety training To manage and coordinate the design & delivery of Healthy Life Skills for service users preparing for resettlement. To manage key decisions regarding referrals and allocations, ensuring fair access and exit in line with GSCK policy and Equality and Human Rights Duty. To oversee and ensure good practice on exit and removal of service within GSCK, provide Head of Services & funders with regular reports on fair access and exit. To manage and ensure that the service has a maximisation of occupancy levels and a minimisation of voids and take the lead on good practice standards where appropriate. To ensure that accidents, incidents and possible cases of occupational illness are investigated adequately, to maintain written records in accordance with policy, ensure adequate first aid provision and to ensure that machinery, tools, fire fighting, office or other equipment is maintained in a safe condition. To ensure that an adequate standard of cleanliness is maintained in all communal areas, and by residents whilst in their own accommodation and in void rooms after residents have left. To implement weekly room checks of residents rooms in relation to standards of health & safety and maintenance and to take appropriate action where necessary. To ensure that residents comply with Conditions of Occupancy and to take appropriate action where necessary and respond to incidents of anti-social behaviour in accordance with policies and procedures and any relevant legislation To be responsible for financial management of the service, including maintenance of the register of residents, collection of rents and service charges, issue of receipts and administration of any petty cash system. To ensure that all GSCK records are adequate and kept up to date on the PASS System and to compile statistics and prepare reports as necessary or as required. To ensure that GSCKHSE Date Returns are up to date and to compile statistics and prepare reports as necessary or as required. Ensure implementation of the tools required for the HSE Data Returns within your service. People Management To have overall operational responsibility for the management of the GSCK staff, and all other contracted staff and relief workers including all aspects of housing management, maintenance, health and safety, assessment planning and review. To lead and motivate staff to perform effectively and in line with internal and external quality standards and organisational policy and procedure and contract requirements Monitor, develop, improve and manage staff rotas to ensure the needs of the service are met efficiently and effectively. Ensuring that staffing levels are maintained to meet the organisational, operational and specific funding objectives of the service at all times. To participate in the recruitment and selection of staff in partnership with statutory funders and provide and arrange effective induction training for new staff as required To identify training needs of staff and ensure the training needs are addressed through personal development, on the job training and coaching, supervision and formal training. To provide effective communication to all staff through written information, team meetings and formal supervision using effective management approaches to foster a positive culture and ensure high performance at all times. To provide on call and ensure that on-call arrangements are effective, monitored and meet the needs of the service Lead and facilitate team meetings and ensuring external and internal communication is effectively translated to all staff, and to ensure all decisions are followed through effectively. To ensure that all service policy and procedure is understood and implemented by service delivery staff consistently and effectively, in compliance with legal requirements and other identified best practice. To provide effective and supportive supervision to all GSCKstaff.To recognise and reward staff for excellent performance and deal effectively with poor performance, staff concerns or complaints. To lead the staff team in providing a safe, service user focused and supportive environment to meet the social, emotional, physical, health and resettlement needs of service users. To ensure that the rights of service users are understood, respected and actively promoted and that their views on GSCK service provision are considered fully in decision-making, service review and quality improvements. To lead and direct staff to deliver all aspects of service provision and ensure that high professional standards are maintained and that it meets the requirements of internal and external frameworks. To ensure throughout all working practices and service delivery a high professional standard is established and maintained. To ensure that high standards are maintained through the appropriate use of assessment and care/support planning for individuals, in line with GSCKpolicies, procedures, national frameworks and contractual requirements and relevant legislation. General Ensuring appropriate records, including statistics, are maintained, in line with data protection and freedom of information Acts. Liaising with the Head of Services on matters in relation to budget, efficiency, quality and cost saving measures as may be required. To be responsible for the maintenance of buildings and grounds, making sure that external areas are kept in a safe, clean and tidy condition, making arrangements with maintenance staff where necessary for planned or responsive repairs. Discharging such other duties and responsibilities, relevant to the post, as may be assigned from time to time by the Head of Services. Eligibility Criteria Qualifications Possess a Bachelors degree (Ord) in Social Care Practice (Level 7 on the QQI framework) Or Possess a Bachelors degree (Hons) in Social Care Practice (Level 8 on the QQI framework) Or Possess an equivalent qualification And Minimum of 2 years experience in a managerial role in a similar environment With Significant experience in managing and/or delivering a complex service as relevant to this role. Significant operational experience in managing and delivering change in a complex environment, as relevant to the role. Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role. Experience of managing a team The requisite knowledge and ability (including a high standard of suitability, and managerial ability) for the proper discharge of the duties of the office. Professional Knowledge/ExperienceSkills & Competencies Demonstrate: Knowledge and understanding of the Homelessness, Mental Health, Substance Misuse & vulnerablemarginalise persons A knowledge and understanding of service planning, performance monitoring and Quality Assurance. Knowledge and understanding of Data Protection and Freedom of Information legislation Knowledge and understanding of key National Homeless and Health policies Knowledge of HR policies and procedures Strong report writing skills Knowledge and experience of using an email system effectively e.g. Outlook, Excellent MS Office skills to include, Word, Excel and PowerPoint Critical Analysis & Decision Making Demonstrate: The ability to evaluate complex information from a variety of sources and make effective decisions. Effective problem solving skills, including the ability to anticipate problems and recognise when to involve other parties (at the appropriate time and level). The ability to rapidly assimilate and analyse complex information, considering the impact of decisions before taking action and anticipating challenges. Makes evidence based timely decisions and stands by those decisions as required. Reviews evidence on an ongoing basis to ensure that previous decisions continue to be evidence based. Operational Excellence - Managing & Delivering Results Demonstrate: A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money Strong evidence of excellent financial planning and expenditure management Ability to take personal responsibility to initiate activities and drive objectives through to a conclusion The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment. A capacity to operate successfully in a challenging operational environment while adhering to quality standards. Ability to seek and seize opportunities beneficial to achieving organisation goals and strives to improve service delivery. Have a strong results focus and ability to achieve results through cross departmental working Teamwork, Leadership & Building and Maintaining Relationships Demonstrate: Effective leadership in a challenging and busy environment including a track record of innovation / improvements. The ability to work both independently and as part of a team. The ability to build and maintain relationships in working as part of a multi-disciplinary and multi-stakeholder environment. The ability to lead, direct and influence others, in partnership, with a wide variety of stakeholders in a complex and changing environment. A capacity to inspire teams to the confident delivery of excellent services. A vision in relation to what changes are required to achieve immediate and long term organisational objectives. Evidence of being a positive agent of change and performance improvement. Experience in team management and development. Communication & Interpersonal Skills Demonstrate: Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups Excellent report writing and documentation skills including the ability to present information in a confident, logical and convincing manner A capacity to influence and negotiate ensuring delivery on stretched objectives The ability to interact in a professional manner with other Health staff and other key stakeholders Commitment to a Quality Service Demonstrate: Evidence of interest and passion in engaging with and delivering on better outcomes for service users An ability to cope with competing demands without a diminution of performance Demonstrably identifies with and is committed to the core values of the HSE Social Inclusion & National Standards for Homeless Services and places a high emphasis on achieving standards of excellence. Skills: Excellent verbal and written skills Interpersonal skills
Support/Service Operative Longford/Westmeath Job Purpose - 25hr per week position To provide general building maintenance and at a number of properties to ensure that they are kept safe, secure and in good condition. Ensuring multi occupancy properties are kept clean and tidy. This includes basic gardening. Responsibilities/Accountabilities To work within the Policy Framework of Tar Isteach Housing / GSC Carry out a variety of planned and reactive building maintenance tasks, which will be varied in nature to include general maintenance Carry out planned preventative building maintenance in line with set programmes. Undertake general facilities support tasks, including furniture building and furniture removals, grounds and site clearance, and keeping areas clean and tidy generally. Adhere to company health and safety policy and procedures, identify hazards and undertake point of work risk assessments as required. Communicate effectively with building occupiers to minimise inconvenience when planning and undertaking building maintenance. Reporting and logging all completed repairs on a continuous basis and supplying this log daily to management. Carry out such other duties as required or delegated by the Services Manage, including undertaking tasks performed by lower grades. Bringing tenants shopping where necessary Collecting medication / bringing to appointments Job Type: Part-time Schedule: Day shift Monday to Friday Licence/Certification: min L5 social care (required) full time Irish drivers license and own transport (required) Work authorisation: Ireland (required) Willingness to travel: 100% (required Skills: Good communication skills. Report writing
JOB DESCRIPTION Care & Case Manager JOB TITLE: Case Manager JOB HOLDER: Vacant REPORTS TO: Service Manager LOCATION: Offaly Project: RSS Service Purpose of the Post To work with the Service Manager and within the authority delegated to the post holder by the service manager; to assist in the day to day running of the service whilst remaining on the roster. The Case Worker will be responsible for: processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with tenants; supporting tenants with housing sustainment plans; addressing / highlighting maintenance issues, ensuring payment of rent issues. The Case Worker will play a key role in Case Management, Tenancy Sustainment and Resettlement. A collaborative approach with the Local Authority is also required. In addition to this, the post holder will act on behalf of the Service Manager and provide out of hours on call support where designated. Environment of the Post Tar Isteach Housing strive to provide supports to the elderly, disabled and homeless by providing quality and affordable accommodation, and appropriate degrees of support to maintain a tenancy and move towards social inclusion. Guidance and Authority The post-holder will report to and be supervised by the Service Manager. The service manager reports to the Regional Manager. They may act on behalf of the Service Manager for the housing service as designated during periods of leave as designated and agreed by the Regional Manager. The post-holder will liaise closely with the Service Manager and relevant stakeholders in the Local Authority, Health Service Executive and other agencies. The post holder will work within the overall framework and policies of Tar Isteach Housing. Principal Accountabilities & Key Indicators Tenant / Service user Support Assess the Holistic Needs of all clients and refer them to other support services that may be deemed appropriate to their needs To demonstrate the highest standard of social care practice, with adherence to tenancy law. Ensure to inform tenants of their individual rights and responsibilities under their tenancy agreement. To establish and maintain a positive and adherent rent culture with tenants, addressing obstacles and ensuring to support strategies that will empower tenants full adherence to rent and other areas of tenancy To ensure that the service responds effectively to the needs of the service users in areas such as referral, induction, key working/ case management and property law and maintenance. The development of life and home making skills is also seen as essential. Ensure tenants access services / community supports/ welfare allowances which they are entitled to. Quality To ensure a consistently high standard of care for the tenants and that the rights of the tenants are protected and promoted. To continuously work towards the achievement of Putting People First and the implementation of the National Quality Standards Framework for Homeless Services and National Standards for Safer Better Healthcare. To work to the highest standards of the Dublin Regional Homeless Regional Executive Competency Framework To ensure effective rent and maintenance programmes and standards. Communication To carry out duties in accordance with the values, ethos & mission statement of Tar Isteach Housing. To contribute to the on-going development of Standards, Polices and Procedures in Tar Isteach Housing Policy To take part in regular team-meetings with all staff to ensure effective communication sharing, discussion and review of practice, client welfare and outcomes To report to the Service Manager challenges, changes or resources needs as they arise To provide the Service Manager with the data and information required for meetings, and to attend meetings and present reports as required To manage and maintain data and information in accordance with best practice To maintain and manage an information data-base as may be required Property To monitor and ensure that all aspects of Health and Safety standards are met within the service in accordance with the Health and Safety policy To report any Health and Safety concerns or issues to the Service Manager Follow a maintenance system and ensure accommodation is maintained to a high standard. Report any maintenance issues in Local Authority Properties to the Local Authority To assist Service Users by implementing a Lifeskills programme which will support them in maintaining their accommodation to an appropriate standard Information Management To complete MIPs / KPIs and other data collection / Information Management Reports as require by the Services Manager To support and monitor the further development of appropriate information management systems To support and monitor compliance with Data Protection legislation and the Tenants Confidentiality Policy Confidentiality To ensure confidentiality is maintained at all times, in accordance with best practice, with regard to case management files To contribute to and further imbed a culture of confidentiality as appropriate Case-Management Files To contribute to and support the implementation of progressive Information Technology systems, so as to facilitate the improvement of record-keeping and case-management systems Maintain standard of all files and record keeping systems Engage with referral agents and facilitate regular support plan reviews Complete move in; case management and move out processes in line with policies and best practice in social care and housing management policy. Encourage shared care / multi-agency collaborative approaches to achieve the best outcomes for service users Monitoring Resources To advise the Service Manager of efficiencies, pressures or requirements in relation to resources Highlight and gaps / blocks / concerns at the earliest opportunity to the Services Manager Crisis Management To have the ability to deal with and resolve difficult situations when they arise in a calm and professional manner. Using proven crisis management techniques and following policy and procedures to ensure safety and relationships are maintained To complete Individual Crisis Management Plans and Risk Management Strategies with service users to support them to maintain their accommodation. Duties and Responsibilities The Case Worker will: Proactively identify and engage with tenants who require a degree of support. Assess how the Service can assist them and prioritise their support needs. Complete screening/ initial assessment, develop and implement care/support plans, and conduct regular key working appointments as appropriate to the service users needs. Carry out risk assessments and risk management plans as appropriate. Participate in multi-agency working through case management and case reviews as appropriate. Ensure that all paperwork is completed including consent forms, tenancies, utility service applications, SWA applications for furnishing, rent and deposits, enabling the service to advocate as appropriate with external agencies. Foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues and access other areas of community support that may be required. Provide community support and liaison between the tenants the Local Authority Operate as part of an on call rota Administration and Accountability The Case Worker will: To work effectively within the team setting to administer the day to day aspects of the service as outlined in Standard Operating Procedures for Property Management and Support. To maintain high quality documentation standards as per Tar Isteach Housing policy and observe professional standards in respect of confidentiality and data security. To return statistics/data within required time frames. To report any issues affecting the administration of the service to your line manager. To meet with the Service Manager on a monthly basis for supervision. To identify any training gaps and undertake ongoing training in order to maintain high professional standards. To co-operate with aspects pertaining to the operation of new technology. Research The Case Worker will: To participate in relevant research/audit projects within the service in order to improve outcomes and standards in housing services. To participate in initiatives that improves the quality of all aspects of the service. To contribute to any service improvement plans as a result of evaluation or audit. To ensure that service users opinion and feedback is sought in relation to all service development projects. To be flexible in relation to service delivery as the needs of the service dictate i.e. out of hours and provision of new service initiatives. To co-operate with staff policy and review procedures. Personal Development The Project Worker will: Engage in all training needs analysis. Maintain a commitment to further education and training. Maintain internal supervision to reflect and review practice. General The Case Worker will: Co-operate with continued new training programmes, identified as a result of international research, best practice, changing demands etc. in order to improve the quality of services provided. Co-operate with the development of new services within Tar Isteach Housing Co-operate with various methods that may be introduced to the tenant experience with service provision. To co-operate/participate in initiatives to improve the quality of services, including joint audits. To co-operate with on-going monitoring and evaluation of the effectiveness of services being provided To co-operate with flexible working i.e. unsociable hours when necessary To carry out any other duties that may be assigned by the relevant Line Manager. To be aware of the principles of risk management and to be individually responsible for risk management issues in your area of work to include all Health & Safety policies. To identify risk situations and take appropriate action. To work in a manner to minimise risk. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Better, Safer Healthcare (HSE) and the National Standards for Homeless Services and comply with associated HSE protocols and SE Homeless Services for implementing and maintaining these standards. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) / DIT. Or Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) (formerly HETAC) / /DIT. Or Possess the Diploma in Applied Social Studies/Social Care from DIT. Or Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework). Or Possess Open Training College National Diploma in Applied Social Studies (Disability). Or Possess an equivalent qualification And Candidates must have a suitable standard of professional attainments. And Candidates must have the requisite knowledge and ability (including a high standard of suitability and ability for the proper discharge of the duties of the office). And A full and clean driving license Experience Not less than 2 years experience in residential social care services; preferably in the homeless/supported housing sector leadership experience in social care services, including supervision of social care staff would be a distinct advantage Extensive experience in working with behaviours that may challenge and supporting care-staff in similar environments Supporting organisational change in a complex environment Recording, reporting and information management A full and clean driving license Post Specific Requirement: Ability to demonstrate A thorough knowledge of principles of Social Care / Community Work Knowledge of health and safety legislation; data protection, report writing, funding structures for homeless services In depth knowledge of Case Management, Key working & Holistic Needs Assessment, and use of PASS Database. Knowledge of the principles of Non-Violent Crisis Intervention and/ or Therapeutic Crisis Intervention would be an advantage Understanding of management principles in social care settings Knowledge and understanding of relevant Government policy on homelessness and the Quality Standards Framework for Homeless Services. Skills: Leadership Experience Excellent communication Skills Full clean Driving Licence
Job description Full-time Shift Attendant / Support Workers - Tipperary Good Shepherd Centre Kilkenny Clonmel, Co. Tipperary. Company description GSCK provides emergency accommodation for adults as part of the cold weather initiative in Tipperary. The services are low threshold in nature. Job description This is a nightly service. Working hours will require the post holder to work weekends, nights, and public holidays on a rota basis. Occasionally you may also be required to work at short notice in the event of an emergency. Post holder on occasions may be required to attend training/meetings at other locations e.g. regionally within the South East. Duties and Responsibilities: To comply with all policies and procedures and to adhere to the ethos of GSCK. You have an obligation to familiarise yourself with these policies and procedures during induction. Work as part of a team in creating and maintaining a safe and caring environment for all service users In GSCK. Provide a non-directive support and advocacy service to service users. Promote service user participation and social interaction of clients/residents with the community. Support and follow the behavioural care/support plans as developed by Project Workers. Support clients/residents, where requested and as appropriate on general appointments as part of care/support plans. Act as an advocate for service users as appropriate. Support service users and strive to promote and provide a safe environment. Be responsible for the supervision of GSCK while on duty. Night time cover in GSCK is waking cover. Writing reports and maintaining appropriate and accurate records as required. Communicate with incoming staff, students or volunteer staff at shift changeover. Attend to reception duties e.g. telephone, fax, typing, case files etc. Attend management/operational supervision. Operate the duty roster as agreed with the manager. Contact immediately the managers in the event of an emergency. In the event that the managers are unavailable, please refer to the General Manager. Maintain the highest level of confidentiality in relation to services users and staff and all information, written or verbal, concerning the operation of GSCK. Carry out appropriate duties as may be assigned by the Service Manager. Duties and responsibilities of the post may change in line with the needs of each individual service user, therefore employees must be prepared to be flexible and have a willingness to change and adapt to new plans and situations. Ensure that all service users are aware of their responsibilities as per their signed Service User Responsibility forms. Be fully aware of GSCK Health & Safety File and emergency procedures and to be vigilant to any Health, Safety & Welfare risks in the workplace and to bring any concerns to the attention of the manager. Ensure the building is safe and secure at night. Attend work related training programmes, workshops, courses as may be required from time to time. Maintain a high standard of work performance, attendance, appearance, and punctuality at all times. Ensure good working relationships are maintained with colleagues. Be available for night shifts. Have a working knowledge of the National Quality Standards for Homeless Services and the National Standards for Better Safer Healthcare for implementing and maintaining these standards as appropriate to the role. Must possess a full clean driving licence. Job Type: Specified-purpose Pay: From €14.50 per hour Benefits: On-site parking Schedule: 12 hour shift Night shift Weekend availability No more than 39 per week Licence/Certification: Min Level 5 - Social care. (required) full clean Irish drivers license. (preferred) Work authorisation: Ireland (required) Skills: Work as part of a team Excellent interpersonal skills Excellent communication skills
Job Description: Support Worker The Good Shepherd Centre now requires a support worker to support residents and tenants in the Centre and in the community and to assist project workers in the implementation of care plans. Main Roles and Responsibilities: Work within the framework of the overall objectives and Policies of the Good Shepherd Centre. Provide assistance with daily activities such as personal care to service users in their own home ensuring clients dignity and wellbeing is promoted. To implement support plans (recovery focused) with clients as directed by the project worker. This may include cleaning, shopping, general housekeeping and other tasks identified. This contract is a specified purpose contract. Subject to ongoing Funding Support. To ensure to support tenants in maintaining their homes and managing personal care. To work as part of a team. To remind service users to take their medication. To provide relief care for a carer / colleague as required. To report any concerns to the project worker / team leader and to be aware of the changing needs of the service user. To support service users with life skills such as using household appliances, meal preparation, cleaning. To be responsible for keeping up to date records such as daily logs. To work to the service model and standards of best practice To attend and participate in individual, team and GSCK training and meetings as required. To participate in formal and informal supervision. To work a flexible roster over days, evenings and weekends to meet the objective of the service To implement existing policies and procedures and to input into the development of new ones To implement and evaluate the daily activities. To ensure confidentiality in all matters concerning individuals using our service, this includes the safe storage of reports and records. To undertake such other duties as might be reasonably assigned from time to time in consultation with the Team Leader. To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative To promote the service users safety, health and wellbeing. The GSCK are an equal opportunities employer Essential Criteria Level 5 QQI Healthcare or equivalent relevant qualification Minimum 1 year post qualification experience in a related field Full clean driving license and access to a car Good verbal and written skills Communication skills to support the service user Practical skills and willingness to complete tasks required Excellent problem-solving skills Candidates should demonstrate a caring and responsible attitude, ability to respect each service users dignity and sense of independence Desirable Experience of lone working in a healthcare setting First Aid Training Skills: Good verbal and written skils communication skills. Problem Solving And Decision Making
Job description Project worker Full Time position. Purpose of the Post To work with the Service Manager and within the authority delegated to the post holder by the service manager; to assist in the day to day running of the service whilst remaining on the roster. The Project Worker will be responsible for: processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with service users; supporting service users with move on plans; managing maintenance issues; delivering practice supervision. The Project Worker will play a key role in recruiting, mentoring and supporting staff and students (if applicable) in order to ensure that the highest level and standards of social care practice are further developed and maintained in the service. In addition to this, the post holder will act on behalf of the Service Manager and provide out of hours on call support where designated. Environment of the Post GSCK provides emergency accommodation for up to 22 residents (emergency),12transitional and one family emergency. The services are low threshold in nature. Guidance and Authority The post-holder will report to and be supervised by the Service Manager. The Service Manager reports to the General Manager. The post-holder will supervise the social care team panel of Locum/Relief Project Workers/Shift Attendants and student project workers. They may also act on behalf of the Service Manager for the homeless service as designated during periods of leave as designated and agreed by the General Manager. The post-holder will liaise closely with the Service Manager and relevant stakeholders in the Local Authority, Health Service Executive and other agencies. The post holder will work within the overall framework and policies of GSCK. Principal Accountabilities & Key Indicators Resident Support To provide leadership on shift by demonstrating the highest standard of social care practice. To ensure that the service responds effectively to the needs of the service users in areas such as referral, induction, key working/ case management and move on. Ensure service users access services / community supports/ welfare allowances which they are entitled to. Aftercare and additional accommodation supports Ensure that the service responds effectively to the needs of former service users and service users living in various community accommodations. Quality To ensure a consistently high standard of care for the service users and that the rights of the service users are protected and promoted. To continuously work towards the achievement of Putting People First and the implementation of the National Quality Standards Framework for Homeless Services and National Standards for Safer Better Healthcare. To work to the highest standards of the Dublin Regional Homeless Regional Executive Competency Framework Communication To carry out duties in accordance with the values, ethos & mission statement of the GSCK. To contribute to the on-going development of Standards, Polices and Procedures in the centre. Policy To ensure staff-handovers are conducted to the highest standards, are effective, and in-line with GSCK policies and procedures To attend regular team-meetings with all staff to ensure effective communication sharing, discussion and review of practice, client welfare and outcomes To report to the Service Manager challenges, changes or resources needs as they arise To record supervision meetings with locum/Relief staff/ shift attendants staff and students (if applicable) To provide the Service Manager with the data and information required for meetings, and to attend meetings and present reports as required To manage and maintain data and information in accordance with best practice To maintain and manage an information data-base as may be required Staff Supervision To direct, develop, support and supervise locum/Relief staff/ shift attendants staff and students (if applicable) in their duties To assess the training and development needs of staff and to develop appropriate training opportunities for them in conjunction with the Service Manager and General Manager. To assist the Service Manager to recruit and select staff, in line with the agreed recruitment and selection policy and procedure and in consultation with the General Manager & HR Service Partner, Homeless Services & HSE Social Inclusion. To facilitate the induction of new Care/Shift Attendant & Locum staff and students (if applicable) in this service. To liaise with the Service Manager in dealing with any staff grievance matters in accordance with agreed policy and procedure. To assist the Service Manager in consultations with staff on decisions that may affect them. Building To monitor and ensure that all aspects of Health and Safety standards are met within the service in accordance with the Health and Safety policy To report any Health and Safety concerns or issues to the Service Manager Manage a maintenance system and ensure accommodation is maintained to a high standard. Information Management To support and monitor the further development of appropriate information management systems To support and monitor compliance with Data Protection legislation and the Service Users Confidentiality Policy Confidentiality To insure confidentiality is maintained at all times, in accordance with best practice, with regard to both Staff supervision files and case management files To contribute to and further imbed a culture of confidentiality as appropriate Case-Management Files To contribute to and support the implementation of progressive Information Technology systems, so as to facilitate the improvement of record-keeping and case-management systems Maintain standard of all files and record keeping systems Engage with referral agents and facilitate regular support plan reviews Complete move in; case management and move out processes in line with policies and best practice in social care Staff SupervisionLocum/Relief staff/ Shift Attendants Files To further develop, keep and maintain locum/Relief staff/ shift attendants staff supervision files in accordance with best practice. Supervision and Roster of Locum/Relief Care staff/Shift Attendants Monitoring and management of staff rosters in the managers absence or when delegated to do so Provide guidance and support to Locum/Relief Project Workers/Shift attendants as appropriate. Monitoring Resources To advise the Service Manager of efficiencies, pressures or requirements in relation to resources Crisis Management To have the ability to deal with and resolve difficult situation, when they arise in a calm and professional manner. Using proven crisis management techniques and following policy and procedures to ensure safety and relationships are maintained To act on behalf of the Service Manager as required, i.e., during annual leave, sick leave, or other necessary times as requested Duties and Responsibilities The Project Worker will: Proactively identify and engage with service users experiencing homelessness. Assess how the Service can assist them and prioritise their support needs. Complete screening/ initial assessment, develop and implement care/support plans, and conduct regular key working appointments as appropriate to the service users needs. Carry out risk assessments and risk management plans as appropriate. Participate in multi-agency working through case management and case reviews as appropriate. Ensure that all paperwork is completed including consent forms, enabling the service to advocate as appropriate with external agencies. Foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues which have resulted in them becoming homeless. Attendance at the weekly Homeless Action Team meeting as delegated in Service Managers absence. Assist people to complete or update their housing applications, as well as applications for HAP, provide assistance when seeking emergency accommodation, or to contact Landlords or Letting Agents. Administration and Accountability The Project Worker will: To work effectively within the team setting to administer the day to day aspects of the service as outlined in Standard Operating Procedures. To maintain high quality documentation standards as per GSCK policy and observe professional standards in respect of confidentiality and data security. To return statistics/data within required time frames. To report any issues affecting the administration of the service to your line manager. To attend Homeless Action Team meeting on a weekly basis as delegated in Service Managers absence. To meet with the Service Manager on a monthly basis for supervision. To identify any training gaps and undertake ongoing training in order to maintain high professional standards. To co-operate with aspects pertaining to the operation of new technology. Research The Project Worker will: To participate in relevant research/audit projects within the service in order to improve outcomes and standards in addiction and homeless services. To participate in initiatives that improves the quality of all aspects of the service. To contribute to any service improvement plans as a result of evaluation or audit. To ensure that service user opinion and feedback is sought in relation to all service development projects. To be flexible in relation to service delivery as the needs of the service dictate i.e. out of hours and provision of new service initiatives. To co-operate with staff policy and review procedures. Personal Development The Project Worker will: To engage in all training needs analysis. To maintain a commitment to further education and training. To maintain internal supervision to reflect and review practice. General The Project Worker will: To co-operate with the introduction and continued operation of new training programmes, identified as a result of international research, best practice, changing demands etc. in order to improve the quality of services provided. To co-operate with the development of new services GSCK or initiatives by the HSE Social Inclusion and/or Lead Local Authority. This will necessitate undertaking a broader and lower threshold case mix in the future. To co-operate with the implementation of the Homeless Strategy / National Drug Strategy, Regional Homeless Action Plan and HSE SIO Operational Plan. To co-operate with various methods that may be introduced to establish service user experience with service provision. To co-operate/participate in initiatives to improve the quality of services, including joint audit. To co-operate with on-going monitoring and evaluation of the effectiveness of services being provided, i.e.: o Accountability. o Service Outcomes. o Service objectives/priorities. o "Value for Money" initiatives. To co-operate with flexible working i.e. unsociable hours. To co-operate with all aspects of the design, installation and operation of new technology i.e. service user management and information systems. To carry out any other duties that may be assigned by the relevant Line Manager. Risk Management To be aware of the principles of risk management and to be individually responsible for risk management issues in your area of work to include all Health & Safety policies. To identify risk situations and take appropriate action. To work in a manner to minimise risk. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Better, Safer Healthcare (HSE) and the National Standards for Homeless Services and comply with associated HSE protocols and SE Homeless Services for implementing and maintaining these standards. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience a) i) Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) / DIT. Or ii) Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) (formerly HETAC) / /DIT. Or iii) Possess the Diploma in Applied Social Studies/Social Care from DIT. Or iv) Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework). Or v) Possess Open Training College National Diploma in Applied Social Studies (Disability). Or vi) Possess an equivalent qualification And b) Candidates must have a suitable standard of professional attainments. And c) Candidates must have the requisite knowledge and ability (including a high standard of suitability and ability for the proper discharge of the duties of the office). Experience Not less than 2 years experience in residential social care services; preferably in the homeless sector leadership experience in social care services, including supervision of social care staff would be a distinct advantage Extensive experience in working with behaviours that may challenge and supporting care-staff in similar environments Supporting organisational change in a complex environment Recording, reporting and information management A full and clean driving license Post Specific Requirement: Ability to demonstrate A thorough knowledge of principles of Social Care / Community Work A knowledge of Social Care supervision Knowledge of health and safety legislation; data protection, report writing, funding structures for homeless services In depth knowledge of Case Management, Key working & Holistic Needs Assessment, and use of PASS Database. Knowledge of the principles of Non-Violent Crisis Intervention and/ or Therapeutic Crisis Intervention would be an advantage Understanding of management principles in social acre settings Knowledge and understanding of relevant Government policy on homelessness and the Quality Standards Framework for Homeless Services Skills: Verbal & written Communication Skills, Full clean Driver's Licence
