AProject Workerposition is now available in the Good Shepherd Centre, Kilkenny and the START/Homecare Project Kilkenny. Hours will be divided between GSCK Residential and the START Community mental health project. A job description for both is available on request. General details of same are outlined below. Job Description: START / Homecare Project Worker Venue: Tar Isteach Housing, Ormonde House, Barrack St, Kilkenny. Report: Team Leader START / Homecare Introduction to the Model Homecare has been initiated as a customised model of high-level support to promoteindependent living in the community for mental health service users whose tenancies or home occupation are at risk because of ongoing challenges in relation to self-neglect, hoarding and/or incapacity to maintain their home to an adequate standard. It is a collaboration with Carlow County Council, the Carlow/Kilkenny HSE Mental Health Services and the Good Shepherd Centre, Kilkenny. It is informed by the National and Local Housing Strategies for People with a Disability, Sharing the Vision (Dept of Health, 2020), Housing for All- A new housing plan for Ireland(Department of Housing, Local Government and Heritage, 2021) and the HSEs National Recovery Framework (HSE, 2018). Funding has been sourced from the Kilkenny HSE Mental Health Services and the Good Shepherd Centre to employ a project worker through the Grant Aid process.Secure tenancies with support are recognized as the way forward for many of those with complex needs. The START Project requires a project worker to support tenants under the programme. The Good Shepherd Centre in conjunction with Mental Health Service Area 5 Kilkenny and in partnership with Kilkenny Local Authority will provide homecare support and a recovery orientated tenancy sustainment programme. Main Roles and Responsibilities: Work within the framework of the overall objectives and Policies of the Good Shepherd Centre. Ascertaining and supporting the service users preferences in relation to fuller participation in their local and wider communities This contract is a specified purpose contract. Subject to ongoing HSE Statutory Funding Support. To ensure to support tenants in accessing recovery focused training, education and employment opportunities. To work as part of a multi-disciplinary team and service. To maintain a caseload of clients and offer clients ongoing support until cases are handed over to the appropriate support services. To supervise in conjunction with the manager the health care workers role and duties. To accompany and provide support to clients with appointments to other services, where appropriate To be responsible for keeping up to date casework records, daily logs and written assessments. To work in close liaison and co-operation with other teams across mental health and community-based services, in particular other Statutory and Voluntary Agencies as deemed appropriate To work to the service model and standards of best practice To meet regularly for supervision of work with your assigned Supervisor To attend all nominated training by your line manager To supervise students or volunteers as requested by assigned supervisor or senior manager. To work closely with the homecare support worker in the co-ordination and implementation of the homecare support care plan. To work a flexible roster over 5 days and occasional evenings to meet the objective of the service To implement existing policies and procedures and to input into the development of new ones To provide an on-call role within the organisation on a rostered basis. To plan, implement and evaluate the daily activities. To undertake such other duties as might be reasonably assigned from time to time in consultation with the Team Leader. To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative To engage with the identified service users with a view to facilitating them in defining and attaining their own housing and recovery goals, based on the recovery principles of hope, control and opportunity. The worker will use a strengths-based approach in: Conducting needs assessments, which will inform agreed care plans: This will involve identifying and agreeing how the service user would like to be supported by the worker and a discussion about the needs and actions written into the service users mental health care plan/clinical file. Assisting the service user to navigate processes required by the Local Authority Ascertaining and supporting the service users preferences in relation to fuller participation in their local and wider communities Supporting the service user in developing life skills which will foster independence and autonomy; this may involve assistance with practical tasks Communicating with the service users treating team to review their needs and/or care plan; this will involve direct contact with key MDT members who will have been named in the referral. Facilitating peer support of those with lived experience when appropriate Supporting the service user in sustaining his or her tenancy by addressing the key issues and planning for risk management when required. Supporting the service user to self-advocate when required or advocating on his or her behalf as agreed. S/he may be supporting the service user to engage with the approved advocacy organizations when appropriate. Case managing their referrals to optimize tenancy sustainment and independent living. Promoting the service users safety, health and wellbeing. The GSCK are an equal opportunities employer Essential Criteria 2-year post qualification experience in a related field Level 7 or above in social care Full clean driving license and access to a car Good verbal, Verbal and written skills Excellent problem-solving skills Skills: Excellent communication skills Excellent report writing skills Team working skills
Job description Full-time Night Shift Attendant / Support Worker - Tipperary Good Shepherd Centre Kilkenny Clonmel, Co. Tipperary. Company description GSCK provides emergency accommodation for adults as part of the cold weather initiative in Tipperary. The services are low threshold in nature. Job description This is a nightly service. Working hours will require the post holder to work weekends, nights, and public holidays on a rota basis. Occasionally you may also be required to work at short notice in the event of an emergency. Post holder on occasions may be required to attend training/meetings at other locations e.g. regionally within the South East. Duties and Responsibilities: To comply with all policies and procedures and to adhere to the ethos of GSCK. You have an obligation to familiarise yourself with these policies and procedures during induction. Work as part of a team in creating and maintaining a safe and caring environment for all service users In GSCK. Provide a non-directive support and advocacy service to service users. Promote service user participation and social interaction of clients/residents with the community. Support and follow the behavioural care/support plans as developed by Project Workers. Support clients/residents, where requested and as appropriate on general appointments as part of care/support plans. Act as an advocate for service users as appropriate. Support service users and strive to promote and provide a safe environment. Be responsible for the supervision of GSCK while on duty. Night time cover in GSCK is waking cover. Writing reports and maintaining appropriate and accurate records as required. Communicate with incoming staff, students or volunteer staff at shift changeover. Attend to reception duties e.g. telephone, fax, typing, case files etc. Attend management/operational supervision. Operate the duty roster as agreed with the manager. Contact immediately the managers in the event of an emergency. In the event that the managers are unavailable, please refer to the General Manager. Maintain the highest level of confidentiality in relation to services users and staff and all information, written or verbal, concerning the operation of GSCK. Carry out appropriate duties as may be assigned by the Service Manager. Duties and responsibilities of the post may change in line with the needs of each individual service user, therefore employees must be prepared to be flexible and have a willingness to change and adapt to new plans and situations. Ensure that all service users are aware of their responsibilities as per their signed Service User Responsibility forms. Be fully aware of GSCK Health & Safety File and emergency procedures and to be vigilant to any Health, Safety & Welfare risks in the workplace and to bring any concerns to the attention of the manager. Ensure the building is safe and secure at night. Attend work related training programmes, workshops, courses as may be required from time to time. Maintain a high standard of work performance, attendance, appearance, and punctuality at all times. Ensure good working relationships are maintained with colleagues. Be available for night shifts. Have a working knowledge of the National Quality Standards for Homeless Services and the National Standards for Better Safer Healthcare for implementing and maintaining these standards as appropriate to the role. Must possess a full clean driving licence. Job Type: Contract Pay: From €17.77 per hour Benefits: On-site parking Schedule: 12 hour shift Night shift Weekend availability No more than 39 per week Licence/Certification: Min Level 5 - Social care. (required) full clean Irish drivers license. (preferred) Work authorisation: Ireland (required) Skills: Work as part of a team Excellent interpersonal skills Excellent communication skills
Name of Project: Own Front Door Project (OFD) Introduction to the Model The OFD project seeks to develop effective and sustainable Emergency accommodation and services (through housing, as an alternative to hostels and hotels) for families and single people referred by the relevant Local authority. The project worker will then assess the individuals/family needs to establish appropriate services and supports including schools, parenting and childcare for families. The key objective is to ensure a coordinated response to access and exit appropriate housing and healthcare and social support to exit homelessness and sustain a home long-term. Some case work will be allocated under our Housing Plus programme to support long-term tenants in crisis and ensure long-term tenancy sustainment. Good Shepherd Centre Kilkenny works in conjunction with Mental Health Service Area 5, and in partnership with Kilkenny Council, Tipperary, Laois and Carlow County Councils. Main Roles and Responsibilities: 1. Work within the framework of the overall objectives and Policies of the Kilkenny Voluntary Housing Association. 2. To undertake assessments and support planning (recovery focused) with clients. To assist clients, address recovery goals and objectives in keeping with life skills and tenancy sustainment. 3. The contract is specified purpose and subject to the ongoing requirement of the service and appropriate funds being available to the service. 4. To ensure to support tenants in accessing recovery focused training, education and employment opportunities. 5. To work as part of a multi-disciplinary team and service. 6. To maintain a caseload of clients and offer clients ongoing support until cases are handed over to the appropriate support services. 7. To accompany and provide support to clients with appointments to other services, where appropriate 8. To be responsible for keeping up to date casework records, daily logs and written assessments. Inputting information on the Focus Ireland database and PASS. 9. To work in close liaison and co-operation with other teams across mental health, Addiction, Tusla, schools and community-based services, in particular other Statutory and Voluntary Agencies as deemed appropriate 10. To work to the service model and standards of best practice 11. To meet regularly for supervision of work with your assigned Supervisor 12. To attend all nominated training by your line manager 13. To supervise students or volunteers as requested by assigned supervisor or senior manager. 14. To work a flexible roster over 7 days and evenings to meet the objective of the service 15. To implement existing policies and procedures and to input into the development of new ones 16. To plan, implement and evaluate the daily activities. 17. To undertake such other duties as might be reasonably assigned from time to time in consultation with the Team Leader/service manager. 18. To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative GSCK is an equal opportunities employer To engage with the identified service users with a view to facilitating them in defining and attaining their own housing and recovery goals, based on the recovery principles of hope, control and opportunity. The worker will use a strengths-based approach in: Conducting needs assessments, which will inform agreed care plans: This will involve identifying and agreeing how the service user would like to be supported by the worker and a discussion about the needs and actions written into the service users care plan/clinical file. Areas may include, mental health, addiction, training and education, health, employment, parenting and childcare and accessing long-term housing. Assisting the service user to navigate processes required by the Local Authority Assist the service user monitor for available private rented housing solutions on a weekly basis. Assisting the service user with viewings and welfare applications. Ascertaining and supporting the service users preferences in relation to fuller participation in their local and wider communities Supporting the service user in developing life skills which will foster independence and autonomy; this may involve assistance with practical tasks Communicating with the service users support services to review their needs and/or care plan; this will involve direct contact with key service provider staff who will have been named in the referral. Facilitating peer support of those with lived experience when appropriate Supporting the service user in sustaining his or her tenancy by addressing the key issues and planning for risk management when required. Supporting the service user to self-advocate when required or advocating on his or her behalf as agreed. S/he may be supporting the service user to engage with the approved advocacy organizations when appropriate Case managing their referrals to optimize tenancy sustainment and independent living. Promoting the service users safety, health and wellbeing. GSCK is an equal opportunities employer Essential Criteria 2 year post qualification experience in a related field Full clean driving licence and access to a car Level 7 or above in social care Good verbal and written skills Excellent problem-solving skills Skills: Good verbal and written skills Problem solving skills Full clean driving licence
JOB DESCRIPTION Care & Case Manager JOB TITLE: Case Manager JOB HOLDER: Vacant REPORTS TO: Service Manager LOCATION: Offaly, Laois, Longford Project: RSS Service Purpose of the Post To work with the Service Manager and within the authority delegated to the post holder by the service manager; to assist in the day to day running of the service whilst remaining on the roster. The Case Worker will be responsible for: processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with tenants; supporting tenants with housing sustainment plans; addressing / highlighting maintenance issues, ensuring payment of rent issues. The Case Worker will play a key role in Case Management, Tenancy Sustainment and Resettlement. A collaborative approach with the Local Authority is also required. In addition to this, the post holder will act on behalf of the Service Manager and provide out of hours on call support where designated. Environment of the Post Tar Isteach Housing strive to provide supports to the elderly, disabled and homeless by providing quality and affordable accommodation, and appropriate degrees of support to maintain a tenancy and move towards social inclusion. Guidance and Authority The post-holder will report to and be supervised by the Service Manager. The service manager reports to the Regional Manager. They may act on behalf of the Service Manager for the housing service as designated during periods of leave as designated and agreed by the Regional Manager. The post-holder will liaise closely with the Service Manager and relevant stakeholders in the Local Authority, Health Service Executive and other agencies. The post holder will work within the overall framework and policies of Tar Isteach Housing. Principal Accountabilities & Key Indicators Tenant / Service user Support Assess the Holistic Needs of all clients and refer them to other support services that may be deemed appropriate to their needs To demonstrate the highest standard of social care practice, with adherence to tenancy law. Ensure to inform tenants of their individual rights and responsibilities under their tenancy agreement. To establish and maintain a positive and adherent rent culture with tenants, addressing obstacles and ensuring to support strategies that will empower tenants full adherence to rent and other areas of tenancy To ensure that the service responds effectively to the needs of the service users in areas such as referral, induction, key working/ case management and property law and maintenance. The development of life and home making skills is also seen as essential. Ensure tenants access services / community supports/ welfare allowances which they are entitled to. Quality To ensure a consistently high standard of care for the tenants and that the rights of the tenants are protected and promoted. To continuously work towards the achievement of Putting People First and the implementation of the National Quality Standards Framework for Homeless Services and National Standards for Safer Better Healthcare. To work to the highest standards of the Dublin Regional Homeless Regional Executive Competency Framework To ensure effective rent and maintenance programmes and standards. Communication To carry out duties in accordance with the values, ethos & mission statement of Tar Isteach Housing. To contribute to the on-going development of Standards, Polices and Procedures in Tar Isteach Housing Policy To take part in regular team-meetings with all staff to ensure effective communication sharing, discussion and review of practice, client welfare and outcomes To report to the Service Manager challenges, changes or resources needs as they arise To provide the Service Manager with the data and information required for meetings, and to attend meetings and present reports as required To manage and maintain data and information in accordance with best practice To maintain and manage an information data-base as may be required Property To monitor and ensure that all aspects of Health and Safety standards are met within the service in accordance with the Health and Safety policy To report any Health and Safety concerns or issues to the Service Manager Follow a maintenance system and ensure accommodation is maintained to a high standard. Report any maintenance issues in Local Authority Properties to the Local Authority To assist Service Users by implementing a Lifeskills programme which will support them in maintaining their accommodation to an appropriate standard Information Management To complete MIPs / KPIs and other data collection / Information Management Reports as require by the Services Manager To support and monitor the further development of appropriate information management systems To support and monitor compliance with Data Protection legislation and the Tenants Confidentiality Policy Confidentiality To ensure confidentiality is maintained at all times, in accordance with best practice, with regard to case management files To contribute to and further imbed a culture of confidentiality as appropriate Case-Management Files To contribute to and support the implementation of progressive Information Technology systems, so as to facilitate the improvement of record-keeping and case-management systems Maintain standard of all files and record keeping systems Engage with referral agents and facilitate regular support plan reviews Complete move in; case management and move out processes in line with policies and best practice in social care and housing management policy. Encourage shared care / multi-agency collaborative approaches to achieve the best outcomes for service users Monitoring Resources To advise the Service Manager of efficiencies, pressures or requirements in relation to resources Highlight and gaps / blocks / concerns at the earliest opportunity to the Services Manager Crisis Management To have the ability to deal with and resolve difficult situations when they arise in a calm and professional manner. Using proven crisis management techniques and following policy and procedures to ensure safety and relationships are maintained To complete Individual Crisis Management Plans and Risk Management Strategies with service users to support them to maintain their accommodation. Duties and Responsibilities The Case Worker will: Proactively identify and engage with tenants who require a degree of support. Assess how the Service can assist them and prioritise their support needs. Complete screening/ initial assessment, develop and implement care/support plans, and conduct regular key working appointments as appropriate to the service users needs. Carry out risk assessments and risk management plans as appropriate. Participate in multi-agency working through case management and case reviews as appropriate. Ensure that all paperwork is completed including consent forms, tenancies, utility service applications, SWA applications for furnishing, rent and deposits, enabling the service to advocate as appropriate with external agencies. Foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues and access other areas of community support that may be required. Provide community support and liaison between the tenants the Local Authority Operate as part of an on call rota Administration and Accountability The Case Worker will: To work effectively within the team setting to administer the day to day aspects of the service as outlined in Standard Operating Procedures for Property Management and Support. To maintain high quality documentation standards as per Tar Isteach Housing policy and observe professional standards in respect of confidentiality and data security. To return statistics/data within required time frames. To report any issues affecting the administration of the service to your line manager. To meet with the Service Manager on a monthly basis for supervision. To identify any training gaps and undertake ongoing training in order to maintain high professional standards. To co-operate with aspects pertaining to the operation of new technology. Research The Case Worker will: To participate in relevant research/audit projects within the service in order to improve outcomes and standards in housing services. To participate in initiatives that improves the quality of all aspects of the service. To contribute to any service improvement plans as a result of evaluation or audit. To ensure that service users opinion and feedback is sought in relation to all service development projects. To be flexible in relation to service delivery as the needs of the service dictate i.e. out of hours and provision of new service initiatives. To co-operate with staff policy and review procedures. Personal Development The Project Worker will: Engage in all training needs analysis. Maintain a commitment to further education and training. Maintain internal supervision to reflect and review practice. General The Case Worker will: Co-operate with continued new training programmes, identified as a result of international research, best practice, changing demands etc. in order to improve the quality of services provided. Co-operate with the development of new services within Tar Isteach Housing Co-operate with various methods that may be introduced to the tenant experience with service provision. To co-operate/participate in initiatives to improve the quality of services, including joint audits. To co-operate with on-going monitoring and evaluation of the effectiveness of services being provided To co-operate with flexible working i.e. unsociable hours when necessary To carry out any other duties that may be assigned by the relevant Line Manager. To be aware of the principles of risk management and to be individually responsible for risk management issues in your area of work to include all Health & Safety policies. To identify risk situations and take appropriate action. To work in a manner to minimise risk. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Better, Safer Healthcare (HSE) and the National Standards for Homeless Services and comply with associated HSE protocols and SE Homeless Services for implementing and maintaining these standards. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) / DIT. Or Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) (formerly HETAC) / /DIT. Or Possess the Diploma in Applied Social Studies/Social Care from DIT. Or Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework). Or Possess Open Training College National Diploma in Applied Social Studies (Disability). Or Possess an equivalent qualification And Candidates must have a suitable standard of professional attainments. And Candidates must have the requisite knowledge and ability (including a high standard of suitability and ability for the proper discharge of the duties of the office). And A full and clean driving license Experience Not less than 2 years experience in residential social care services; preferably in the homeless/supported housing sector leadership experience in social care services, including supervision of social care staff would be a distinct advantage Extensive experience in working with behaviours that may challenge and supporting care-staff in similar environments Supporting organisational change in a complex environment Recording, reporting and information management A full and clean driving license Post Specific Requirement: Ability to demonstrate A thorough knowledge of principles of Social Care / Community Work Knowledge of health and safety legislation; data protection, report writing, funding structures for homeless services In depth knowledge of Case Management, Key working & Holistic Needs Assessment, and use of PASS Database. Knowledge of the principles of Non-Violent Crisis Intervention and/ or Therapeutic Crisis Intervention would be an advantage Understanding of management principles in social care settings Knowledge and understanding of relevant Government policy on homelessness and the Quality Standards Framework for Homeless Services. Skills: Leadership Experience Excellent communication Skills Full clean Driving Licence
Overview Special Purpose Project Worker position is now available on the Siul Le Project: Kilkenny. The details of the same are outlined below. Job Details Job Title: Special Purpose Project Worker Venue: Tar Isteach Housing, Ormonde House, Barrack St, Kilkenny Location: Kilkenny Number of Hours : 39 Report to: Homeless Prevention Service Manager Service Model and Context Siul Le simply means to walk with. The Good Shepherd Centre Clg are proposing a Pilot project in partnership with The Collective Sensory Group, supported by the HSE Disability Services. To initially operate for 12 months. The Siul Le Project. It is the partners experience that there is a cohort of service users in homeless services and/or housed with a disability or undefined life challenges who struggle to exit homeless services and/or settle and sustain long term housing and life opportunities. They are in fact a group susceptible to long-term homelessness and its recurring vulnerabilities with high-risk behaviours. In the main they are distant and estranged from services. The ability to assess and use this information from a multi-disciplinary perspective with the service user and to access services is a priority. For many of that cohort accessing homeless services this is due to family breakdown, experiences of violence and other vulnerabilities. In the south east the private rented sector has become unaffordable for social housing applicants. Housing supply is low, and the Housing Assistance Scheme (HAP) has a growing unpopularity among landlords. Individuals with sensory and development difficulties or with a disability in general can find this an impossible space to navigate to successful outcomes. The Local Authority Housing Disability Strategy for People with Disabilities continues to seek to prioritise access to supports and quality housing for service users with mild to severe disabilities. The Good Shepherd Centre and HSE will seek to agree targets with each of the local authority steering groups for access to Siul Le Service and likewise access to emergency and suitable long-term accommodation. The client group present with mild Intellectual disability, Autism, Attention Deficit Disorder, Dyslexia and a range of poor coping skills. Many have experienced family breakdown and/or struggle to access and/or sustain accommodation. They are vulnerable. Some have a history of addiction and high risk behaviours such as self-neglect and/or self-harm. Main Roles And Responsibilities Work within the framework of the overall objectives and Policies of the Good Shepherd Centre. Ascertaining and supporting service users preferences in relation to fuller participation in their local and wider communities To ensure to support the service user in accessing recovery focused training, education and employment opportunities. To work as part of a multi-disciplinary team and service. To accompany and provide support to the client with appointments to other services, where appropriate To be responsible for keeping up to date casework records, daily logs and written assessments. To work in close liaison and co-operation with other teams across mental health and community-based services, in particular other Statutory and Voluntary Agencies as deemed appropriate To work to the service model and standards of best practice To meet regularly for supervision of work with your assigned Supervisor To attend all nominated training by your line manager To work closely with the Suil Le support worker in the co-ordination and implementation of the individual Suil Le care plan. To work a flexible roster over 5 days and occasional evenings and some weekend hours to meet the objective of the service To implement existing policies and procedures and to input into the development of new ones To provide an on-call role within the organisation on a rostered basis. To plan, implement and evaluate the daily activities. To undertake such other duties as might be reasonably assigned from time to time in consultation with the Team Leader. To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative To engage with the identified service user with a view to facilitating them in defining and attaining their own housing and recovery goals, based on the recovery principles of hope, control and opportunity. The worker will use a strengths-based approach in: Participating in conducting needs assessments, which will inform agreed care plans: This will involve identifying and agreeing how the service user would like to be supported by the worker and a discussion about the needs and actions written into the service users mental health care plan/clinical file. Assisting the service user to navigate processes required by the Local Authority Ascertaining and supporting the service users preferences in relation to fuller participation in their local and wider communities Supporting the service user in developing life skills which will foster independence and autonomy; this may involve assistance with practical tasks Communicating with the service users treating team to review their needs and/or care plan; this will involve direct contact with key MDT members who will have been named in the referral. Facilitating peer support of those with lived experience when appropriate Supporting the service user in sustaining his or her tenancy by addressing the key issues and planning for risk management when required. Supporting the service user to self-advocate when required or advocating on his or her behalf as agreed. S/he may be supporting the service user to engage with the approved advocacy organizations when appropriate. Case managing their referrals to optimize tenancy sustainment and independent living. Promoting the service users safety, health and wellbeing. The GSCK are an equal opportunities employer Essential Criteria 2-year post qualification experience in a related field Level 7 or above in social care Full clean driving license and access to a car Good verbal and written skills Excellent problem-solving skills Skills Excellent communication skills Report writing Work as part of a team Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Operations Consulting We’re removing boilerplate and clarifying the posting. This description is focused on the role, responsibilities and qualifications for the Project Worker (Special Purpose) role with The Good Shepherd Centre Kilkenny. #J-18808-Ljbffr
Job Title Service Manager Job Holder Vacant Reports To Head of Services Location Good Shepherd Services: Regional Support Service, Longford Purpose of the Post The Service Manager will oversee all aspects of effective service delivery in the 24‑hour provision of support within the Regional Support Service: Midlands Regions. The role manages the service day‑to‑day to minimise homelessness and achieve positive outcomes for all service users. In Conjunction With The Head Of Services Provide leadership to develop and sustain a service that assists staff in supporting service users to resolve problems and live a good quality life. Develop and evaluate service plans to ensure delivery aligns with national and regional policies, operational plans (HSE‑Social Inclusion/Primary Care requirements/Local Authorities KPI) and service user needs. Inform strategies and plans in response to changing demographics, legislation, national policy, local strategies and community and stakeholder views. Manage project workers implementing Care & Case Management based on the HSE National Drugs Rehabilitation Framework and facilitate care and support in a health and social care setting. Develop and sustain a service that efficiently delivers high‑quality personal outcomes for customers. Environment of the Post GSCK provides Regional Support Services to people at risk and/or experiencing homelessness within agreed targets and a regional management structure. Services are low‑threshold. Guidance and Authority The service manager reports to the Head of Services of GSCK, who reports to the CEO and ultimately to the Chairperson of the Board. Duties and Responsibilities Leadership Create a management culture within the team that is service‑user focused, forward‑looking and flexible. Ensure all communication about the service is professional, accurate and effective. Represent the service and the wider organisation in a competent, professional manner, maintaining high standards through strong operational links with statutory and voluntary organisations. Network and liaise with external agencies on inter‑agency care planning, collaborating for service operation, attending relevant forums and representing the services as required. Manage, monitor and respond effectively to complaints from the community, other agencies and individuals. Strategic & Policy Ensure the service is relevant, service‑user focused and supports national, regional and local strategic aims. Contribute data, analysis and commentary to statutory funders. Assist in developing, implementing, monitoring and reviewing GSCK policies, procedures and ensure alignment with national frameworks. Support the Head of Services to meet all contractual and statutory obligations to a high professional standard. Ensure housing‑related support aligns with internal and external quality standards and relevant social policy. Lead on identifying gaps and improvements, presenting solutions to stakeholders and funders for continuous improvement. Service Delivery & Housing Management Ensure service delivery complies with Service Level Agreements, Grant Aid Agreements and special conditions to achieve high professional standards. Manage daily operations, ensuring cost‑effective use of staff resources and aligning best practice for homeless services. Develop and execute policies and procedures in line with National Homeless Standards and National Standards for Better Safer Healthcare. Implement care & case management through needs assessment, shared planning and reviews; provide staff support for complex casework. Maintain a high‑quality environment, uphold health and safety legislation, conduct risk assessments and provide training. Coordinate Healthy Life Skills for service users preparing for resettlement. Oversee referrals, allocations, fair access, exit processes and provide regular reports to funders. Maximise occupancy, minimise voids, and lead on good practice standards. Investigate accidents, incidents, safety incidents and maintain records; ensure adequate first aid and equipment upkeep. Maintain cleanliness of communal areas and resident accommodation; conduct weekly room checks and respond to incidents of anti‑social behaviour. Handle financial management, including resident registers, rent collection, receipts, petty cash and governance of the PASS System. Produce and submit GSCK Regional Data Returns, statistics and reports. People Management Overall operational responsibility for GSCK staff and other contracted staff, covering housing management, maintenance, health and safety, assessment, planning and review. Lead, motivate and ensure staff performance aligns with quality standards and contractual requirements. Develop and manage staff rosters, maintaining adequate staffing levels. Support recruitment, selection and induction training with statutory funders. Identify training needs and provide development opportunities, coaching, supervision and formal training. Communicate with staff through meetings, written information and supervision, fostering a positive culture. Ensure effective on‑call arrangements and supervise staff. Conduct team meetings, translating external and internal communication effectively. Ensure staff understand and implement policies, procedures and legal requirements. Provide supportive supervision, recognise and reward performance, address concerns and complaints. Lead staff to deliver a safe, service‑user focused environment that meets emotional, physical, health and resettlement needs. Advocate for the rights of service users and incorporate their views in service review and quality improvement. Direct staff to maintain high professional standards and adhere to national frameworks and contractual obligations. General Maintain appropriate records, including statistics, in accordance with data protection and freedom of information acts. Coordinate with the Operations Manager on budget, efficiency, quality and cost‑saving measures. Maintain buildings and grounds, arranging repairs as needed. Discharge other duties as assigned by the Head of Services. Eligibility Criteria / Qualifications Possess a Bachelor’s degree (Ord) in Social Care Practice (Level 7 on the QQI framework) or a Bachelor’s degree (Hons) in Social Care Practice (Level 8) or an equivalent qualification. Minimum of 2 years experience in a managerial role in a similar environment. Significant experience in managing and/or delivering a complex service as relevant to this role. Significant operational experience managing change in a complex environment. Experience of managing and working collaboratively with multiple internal and external stakeholders. Experience of managing a team. Requisite knowledge and ability (including suitability and managerial ability) for proper discharge of the duties of the office. Professional Knowledge / Experience, Skills & Competencies Knowledge of homelessness, mental health, substance misuse and vulnerable marginalised persons. Understanding of service planning, performance monitoring and quality assurance. Knowledge of data protection and freedom of information legislation. Knowledge of national homelessness and health policies. Knowledge of HR policies and procedures. Strong report‑writing skills. Experience using an email system (e.g., Outlook) and MS Office (Word, Excel, PowerPoint). Critical Analysis & Decision Making Ability to evaluate complex information from various sources and make effective decisions. Problem‑solving skills, anticipating issues and recognising when to involve others. Capacity to assimilate and analyse complex information, considering decision impacts and anticipating challenges. Make evidence‑based timely decisions and stand by those decisions when required. Review evidence continually to maintain evidence‑based decisions. Operational Excellence - Managing & Delivering Results Proven ability to prioritise, organise, schedule tasks and manage competing demands while maintaining high standards. Evidence of effective project planning, organisational skills, resource management and value for money. Excellent financial planning and expenditure management skills. Initiate activities and drive objectives to conclusion. Improve efficiency and adapt to a rapidly changing environment. Operate successfully in challenging operational environments while adhering to quality standards. Seek opportunities to improve service delivery and achieve organisational goals. Strong results focus and ability to achieve results through cross‑departmental working. Teamwork, Leadership & Relationships Effective leadership in a challenging, busy environment with a track record of innovation and improvement. Ability to work independently and as part of a team. Ability to build and maintain relationships in multidisciplinary, multi‑stakeholder environments. Ability to lead, direct and influence others in partnership, with a wide variety of stakeholders. Capacity to inspire teams to confidently deliver excellent services. Vision for organisational objectives and change. Experience in team management and development. Communication & Interpersonal Skills Excellent interpersonal and communication skills to work with a wide range of individuals and groups. Excellent report‑writing and documentation, presenting information confidently and convincingly. Capacity to influence and negotiate, ensuring delivery on stretched objectives. Professional interaction with other health staff and key stakeholders. Commitment to a Quality Service Evidence of interest and passion for better outcomes for service users. Ability to cope with competing demands without compromising performance. Commitment to core values of HSE Social Inclusion & National Standards for Homeless Services and a focus on excellence. Skills Interpersonal skills, excellent communication, report writing. Employment Details Seniority level: Director Employment type: Full‑time Job function: Other Industries: Administrative and Support Services #J-18808-Ljbffr
Overview Clinical Nurse Manager 1 (Housing First – Homeless Services) – The Good Shepherd Centre Kilkenny. 2 permanent, whole‑time vacancies covering Tipperary and Waterford. Position part‑time, pro rata salary €64,750. Apply by 21 August 2025. Responsibilities Hold a caseload of service users and provide safe, comprehensive nursing care in line with national guidelines. Co‑ordinate assessment, planning, implementation and review of care; act as clinical leader and quality assurance officer. Plan and facilitate multidisciplinary communication, including collaboration with Homeless, GP, Public Health, emergency, acute hospital and community mental health teams. Develop and lead practice development, education, induction and continuing professional development programmes for nursing staff and students. Maintain accurate nursing records, embed evidence‑based practice and support change management initiatives. Ensure health & safety, infection control and compliance with HSE and HIQA standards. Qualifications & Experience Registered nurse in the Nursing Midwifery Board of Ireland (preferably psychiatric). Minimum 3 years post‑registration experience, at least 1 year in psychiatric nursing. Clinical, managerial and administrative experience; ability to discharge the CNM role competently. Evidence of continuing professional development; familiarity with student nurse curriculum and practicum assessment. Demonstrated leadership, communication and organisational skills; commitment to ethical practice. Application Process Ranked shortlisting will be conducted based on the above criteria. Qualified candidates will be invited for interview. Good Shepherd works with HSE and follows the CPSA Code of Practice. #J-18808-Ljbffr
Waking Night Support Worker - Kilkenny Good Shepherd Centre Kilkenny Kilkenny, County Kilkenny Company description GSCK provides emergency accommodation for up to 37 residents (emergency), 8 transitional and one family emergency. The services are low threshold in nature. Job description This is a 24/7 service. Working hours may require the post holder to work weekends, nights, and public holidays. Occasionally you may also be required to work at short notice in the event of an emergency. Post holder on occasions may be required to attend training/meetings at other locations e.g. regionally within the South East. Duties and Responsibilities: To comply with all policies and procedures and to adhere to the ethos of GSCK. You have an obligation to familiarise yourself with these policies and procedures during induction. Work as part of a team in creating and maintaining a safe and caring environment for all service users In GSCK. Provide a non-directive support and advocacy service to service users. Promote service user participation and social interaction of clients/residents with the community. Support and follow the behavioural care/support plans as developed by Project Workers. Support clients/residents, where requested and as appropriate on general appointments as part of care/support plans. Act as an advocate for service users as appropriate. Support service users and strive to promote and provide a safe environment. Be responsible for the supervision of GSCK while on duty. Night time cover in GSCK is waking cover. Writing reports and maintaining appropriate and accurate records as required. Communicate with incoming staff, students or volunteer staff at shift changeover. Attend to reception duties e.g. telephone, fax, typing, case files etc. Attend management/operational supervision. Operate the duty roster as agreed with the manager. Contact immediately the managers in the event of an emergency. In the event that the managers are unavailable, please refer to the General Manager. Maintain the highest level of confidentiality in relation to services users and staff and all information, written or verbal, concerning the operation of GSCK. Carry out appropriate duties as may be assigned by the Service Manager. Duties and responsibilities of the post may change in line with the needs of each individual service user, therefore employees must be prepared to be flexible and have a willingness to change and adapt to new plans and situations. Ensure that all service users are aware of their responsibilities as per their signed Service User Responsibility forms. Be fully aware of GSCK Health & Safety File and emergency procedures and to be vigilant to any Health, Safety & Welfare risks in the workplace and to bring any concerns to the attention of the manager. Ensure the building is safe and secure at night. Attend work related training programmes, workshops, courses as may be required from time to time. Maintain a high standard of work performance, attendance, appearance, and punctuality at all times. Ensure good working relationships are maintained with colleagues. Be available for day and night shifts. Have a working knowledge of the National Quality Standards for Homeless Services and the National Standards for Better Safer Healthcare for implementing and maintaining these standards as appropriate to the role. Must possess a full clean driving licence. Job Type: Specified-purpose Pay: From €17.20 per hour Benefits: On-site parking Schedule: 12 hour shift Night shift Weekend availability Licence/Certification: Min Level 5 - Social care. (required) full clean Irish drivers license. (desirable) Work authorisation: Ireland (required) Work Location: In person Skills: Excellent Communication skills team player Confidentiality Report Writing
Own Front Door Project The Own Front Door (OFD) project seeks to develop effective and sustainable emergency accommodation and services (through housing, as an alternative to hostels and hotels) for families and single people referred by the relevant local authority. The project worker will assess the individuals/family needs to establish appropriate services and supports, including schools, parenting and childcare for families. The key objective is to ensure a coordinated response to access and exit appropriate housing, healthcare and social support, to exit homelessness and sustain a home long-term. Some case work will be allocated under our Housing Plus programme to support long-term tenants in crisis and ensure long-term tenancy sustainment. Main Roles and Responsibilities Work within the framework of the overall objectives and policies of the Kilkenny Voluntary Housing Association. Undertake assessments and support planning (recovery-focused) with clients, addressing recovery goals and objectives in keeping with life skills and tenancy sustainment. Ensure the contract is specified purpose and subject to the ongoing requirement of the service and appropriate funds being available to the service. Support tenants in accessing recovery-focused training, education and employment opportunities. Work as part of a multi-disciplinary team and service. Maintain a caseload of clients and offer ongoing support until cases are handed over to the appropriate support services. Accompany and provide support to clients with appointments to other services, where appropriate. Keep up-to-date casework records, daily logs and written assessments; input information on the Focus Ireland database and PASS. Work in close liaison and co-operation with other teams across mental health, addiction, Tusla, schools and community-based services, in particular other statutory and voluntary agencies as deemed appropriate. Work to the service model and standards of best practice. Meet regularly for supervision of work with your assigned supervisor. Attend all nominated training by your line manager. Supervise students or volunteers as requested by assigned supervisor or senior manager. Work a flexible roster over 7 days and evenings to meet the objective of the service. Plan, implement and evaluate the daily activities. Undertake such other duties as might be reasonably assigned from time to time in consultation with the Team Leader/service manager. Be vigilant to any health, safety and welfare risks in the workplace and bring any concerns to the attention of your line manager or health & safety representative. GSCK is an equal opportunities employer. Service Delivery Focus To engage with the identified service users with a view to facilitating them in defining and attaining their own housing and recovery goals, based on the recovery principles of hope, control and opportunity. The worker will use a strengths-based approach in conducting needs assessments, which will inform agreed care plans. Assistance will be provided in navigating processes required by the local authority, monitoring for available private rented housing solutions on a weekly basis, and supporting the service user to self-advocate when required. Case management of referrals to optimise tenancy sustainment and independent living will be performed. Promotion of the service user’s safety, health and wellbeing is a core component. Essential Criteria 2 years post qualification experience in a related field. Full clean driving licence and access to a car. Level 7 or above in social care. Good verbal and written skills. Excellent problem-solving skills. Skills Good verbal and written skills. Problem solving skills. Full clean driving licence. Seniority Level Entry level. Employment Type Full-time. Job Function Management and Manufacturing. Industries Operations Consulting. Location: Callan, County Kilkenny, Ireland. #J-18808-Ljbffr
JOB TITLE: Service Manager JOB HOLDER: Vacant REPORTS TO: Head of Services LOCATION: Good Shepherd Services: Regional Support Service, Longford Purpose of the Post The Service Manager will oversee all aspects of effective service delivery in the 24 hour provision of support within the Regional Support Service: Midlands Regions. To manage the service on a day-to-day basis so that the incidence of homeless is minimised and positive outcomes are achieved for all service users. In conjunction with the Head of Services: Provide leadership to developing and sustaining a service designed to assist staff to support service users to resolve their problems and live a good quality life. Develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans of HSE- Social Inclusion/Primary Care requirements/Local Authorities KPI and policies to address the needs of service users are met. Inform relevant strategies and plans in response to changing demographics, legislation, national policy, local strategies and plans and to the views of the community and stakeholders. Manage the project workers in implementation of Care & Case Management based on the HSE National Drugs Rehabilitation Framework and facilitate the provision of care and support with a health and social care setting. To develop and sustain a service that effectively and efficiently delivers high quality personal outcomes for customers. Environment of the Post GSCK provides Regional Support Services to people at risk and/or experiencing homelessness in line with agreed targets with the Regional Management structure. The services are low threshold in nature. Guidance and Authority The service manager will report to the Head of Services of GSCK. Who in turn reports to the CEO who in turn reports to the Chairperson of the Board of Directors. Duties and Responsibilities Leadership To assistin creating a management culture within the team which is service user focused, forward-looking and flexible. To competently ensure all communication about the service is communicated in a professional, accurate and effective manner. To represent the service and the wider organisation in a competent and professional manner maintaining the highest professional standards at all times through developing and maintaining strong operational links with a range of statutory & voluntary organisations To network/liaise with external agencies by engaging positively on an interagency care planning basis and collaborating with all relevant agencies for running of the services. To attend all relevant forums as required and represent the services as required in other forums. To manage, monitor and respond effectively and appropriately to the community and other agencies or individuals who have complaints about the service. Strategic & Policy To ensure that the service is relevant, service user focused and supports the national, regional and local strategic aims. To contribute data, analysis and commentary to the statutory funders. To assist in the development of, and to implement, monitor and review GSCK policies, procedures and ensure that they are in accordance with overall organisational policies and procedures, National Frameworks. To support the Head of Services ensure that the service meets all contractual and statutory obligations at a high Professional standard. To ensure the delivery of housing related support to GSCK service users is in accordance with internal and external quality standards and relevant social policy To lead on and identify gaps and improvements in service provision and bring these to the attention of Head of Services and Statutory funders to find solutions to meet identified needs, to achieve continuous improvement and high professional standards. Service Delivery & Housing Management In conjunction with the Head of Services to support on and ensure that service delivery is compliant with all relevant Service Level Agreement/Grant Aid Agreement & special conditions to achieve high professional standards. To manage the service on a day-to-day basis, ensuring cost-effective utilisation of staff resources. To assist the Head of Services in ensuring that the service is at the forefront of best practice in the management of services for homeless people within GSCK. To ensure that policies and procedures are developed in line with the National Homeless Standards & National Standards for Better Safer Healthcare, up to date and implemented so that decisions affecting service users are in line with best practice, fair and consistent. Ensure the implementation of care & case management for service users through needs assessment, care planning, shared care and reviews. To ensure that service user care plans are relevant, detailed and implemented according to best practice and to provide advice and support to staff with complex casework. To manage GSCK, ensuring a high quality environment and good relations with residents. To ensure that all staff activity complies with health and safety legislation that risk assessments and safe working procedures are up to date and that staff receive appropriate health and safety training To manage and coordinate the design & delivery of Healthy Life Skills for service users preparing for resettlement. To manage key decisions regarding referrals and allocations, ensuring fair access and exit in line with GSCK policy and Equality and Human Rights Duty. To oversee and ensure good practice on exit and removal of service within GSCK, provide Head of Services & funders with regular reports on fair access and exit. To manage and ensure that the service has a maximisation of occupancy levels and a minimisation of voids and take the lead on good practice standards where appropriate. To ensure that accidents, incidents and possible cases of occupational illness are investigated adequately, to maintain written records in accordance with policy, ensure adequate first aid provision and to ensure that machinery, tools, fire fighting, office or other equipment is maintained in a safe condition. To ensure that an adequate standard of cleanliness is maintained in all communal areas, and by residents whilst in their own accommodation and in void rooms after residents have left. To implement weekly room checks of residents rooms in relation to standards of health & safety and maintenance and to take appropriate action where necessary. To ensure that residents comply with Conditions of Occupancy and to take appropriate action where necessary and respond to incidents of anti-social behaviour in accordance with policies and procedures and any relevant legislation To be responsible for financial management of the service, including maintenance of the register of residents, collection of rents and service charges, issue of receipts and administration of any petty cash system. To ensure that all GSCK records are adequate and kept up to date on the PASS System and to compile statistics and prepare reports as necessary or as required. To ensure that GSCKRegional Data Returns are up to date and to compile statistics and prepare reports as necessary or as required People Management To have overall operational responsibility for the management of the GSCK staff, and all other contracted staff and relief workers including all aspects of housing management, maintenance, health and safety, assessment planning and review. To lead and motivate staff to perform effectively and in line with internal and external quality standards and organisational policy and procedure and contract requirements Monitor, develop, improve and manage staff rotas to ensure the needs of the service are met efficiently and effectively. Ensuring that staffing levels are maintained to meet the organisational, operational and specific funding objectives of the service at all times. To participate in the recruitment and selection of staff in partnership with statutory funders and provide and arrange effective induction training for new staff as required To identify training needs of staff and ensure the training needs are addressed through personal development, on the job training and coaching, supervision and formal training. To provide effective communication to all staff through written information, team meetings and formal supervision using effective management approaches to foster a positive culture and ensure high performance at all times. To provide on call and ensure that on-call arrangements are effective, monitored and meet the needs of the service Lead and facilitate team meetings and ensuring external and internal communication is effectively translated to all staff, and to ensure all decisions are followed through effectively. To ensure that all service policy and procedure is understood and implemented by service delivery staff consistently and effectively, in compliance with legal requirements and other identified best practice. To provide effective and supportive supervision to all GSCKstaff.To recognise and reward staff for excellent performance and deal effectively with poor performance, staff concerns or complaints. To lead the staff team in providing a safe, service user focused and supportive environment to meet the social, emotional, physical, health and resettlement needs of service users. To ensure that the rights of service users are understood, respected and actively promoted and that their views on GSCK service provision are considered fully in decision-making, service review and quality improvements. To lead and direct staff to deliver all aspects of service provision and ensure that high professional standards are maintained and that it meets the requirements of internal and external frameworks. To ensure throughout all working practices and service delivery a high professional standard is established and maintained. To ensure that high standards are maintained through the appropriate use of assessment and care/support planning for individuals, in line with GSCKpolicies, procedures, national frameworks and contractual requirements and relevant legislation. General Ensuring appropriate records, including statistics, are maintained, in line with data protection and freedom of information Acts. Liaising with the Operations Manager on matters in relation to budget, efficiency, quality and cost saving measures as may be required. To be responsible for the maintenance of buildings and grounds, making sure that external areas are kept in a safe, clean and tidy condition, making arrangements with maintenance staff where necessary for planned or responsive repairs. Discharging such other duties and responsibilities, relevant to the post, as may be assigned from time to time by theHead of Services. Eligibility Criteria Qualifications Possess a Bachelors degree (Ord) in Social Care Practice (Level 7 on the QQI framework) Or Possess a Bachelors degree (Hons) in Social Care Practice (Level 8 on the QQI framework) Or Possess an equivalent qualification And Minimum of 2 years experience in a managerial role in a similar environment With Significant experience in managing and/or delivering a complex service as relevant to this role. Significant operational experience in managing and delivering change in a complex environment, as relevant to the role. Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role. Experience of managing a team The requisite knowledge and ability (including a high standard of suitability, and managerial ability) for the proper discharge of the duties of the office. Professional Knowledge/ExperienceSkills & Competencies Demonstrate: Knowledge and understanding of the Homelessness, Mental Health, Substance Misuse & vulnerablemarginalise persons A knowledge and understanding of service planning, performance monitoring and Quality Assurance. Knowledge and understanding of Data Protection and Freedom of Information legislation Knowledge and understanding of key National Homeless and Health policies Knowledge of HR policies and procedures Strong report writing skills Knowledge and experience of using an email system effectively e.g. Outlook, Excellent MS Office skills to include, Word, Excel and PowerPoint Critical Analysis & Decision Making Demonstrate: The ability to evaluate complex information from a variety of sources and make effective decisions. Effective problem solving skills, including the ability to anticipate problems and recognise when to involve other parties (at the appropriate time and level). The ability to rapidly assimilate and analyse complex information, considering the impact of decisions before taking action and anticipating challenges. Makes evidence based timely decisions and stands by those decisions as required. Reviews evidence on an ongoing basis to ensure that previous decisions continue to be evidence based. Operational Excellence - Managing & Delivering Results Demonstrate: A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money Strong evidence of excellent financial planning and expenditure management Ability to take personal responsibility to initiate activities and drive objectives through to a conclusion The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapid changing environment. A capacity to operate successfully in a challenging operational environment while adhering to quality standards. Ability to seek and seize opportunities beneficial to achieving organisation goals and strives to improve service delivery. Have a strong results focus and ability to achieve results through cross departmental working Teamwork, Leadership & Building and Maintaining Relationships Demonstrate: Effective leadership in a challenging and busy environment including a track record of innovation / improvements. The ability to work both independently and as part of a team. The ability to build and maintain relationships in working as part of a multi-disciplinary and multi-stakeholder environment. The ability to lead, direct and influence others, in partnership, with a wide variety of stakeholders in a complex and changing environment. A capacity to inspire teams to the confident delivery of excellent services. A vision in relation to what changes are required to achieve immediate and long term organisational objectives. Evidence of being a positive agent of change and performance improvement. Experience in team management and development. Communication & Interpersonal Skills Demonstrate: Excellent interpersonal and communications skills to facilitate work with a wide range of individuals and groups Excellent report writing and documentation skills including the ability to present information in a confident, logical and convincing manner A capacity to influence and negotiate ensuring delivery on stretched objectives The ability to interact in a professional manner with other Health staff and other key stakeholders Commitment to a Quality Service Demonstrate: Evidence of interest and passion in engaging with and delivering on better outcomes for service users An ability to cope with competing demands without a diminution of performance Demonstrably identifies with and is committed to the core values of the HSE Social Inclusion & National Standards for Homeless Services and places a high emphasis on achieving standards of excellence. Skills: Interpersonal Skills Excellent communication skills Report Writing
