IT Manager The Killarney Hotels Collection is seeking an accomplished and highly skilled IT Manager to lead and evolve the technology infrastructure. The successful candidate will support IT Operations in our three prestigious properties. This full-time, permanent role offers the opportunity to apply exceptional technical expertise in a world-class hospitality environment, ensuring seamless, secure, and innovative IT operations that uphold the Collections reputation for excellence and discretion. Key Responsibilities Provide expert leadership and oversight for all IT operations, infrastructure, and systems across the Collections luxury properties. Manage, mentor, and support the IT team to ensure consistent service delivery and professional development. This is an on-site role requiring a regular presence across our Killarney properties to ensure seamless IT operations and uninterrupted guest service. Flexibility to work outside standard hours, including weekends or evenings, as required to support operational needs. Oversee the maintenance and integration of all critical hotel systems, including Oracle Opera PMS, MICROS POS, and other bespoke hospitality applications. Design, implement, and maintain secure and resilient network, server, and data environments, including Windows Server (2019 and above), Active Directory, firewalls, virtualization platforms (VMware/Hyper-V), and Veeam Backup solutions. Lead the development and enforcement of cybersecurity, data protection, and disaster recovery frameworks, ensuring compliance with GDPR and international standards. Collaborate closely with Managing Directors and senior leaders to align technology with business goals and exceptional guest experiences. Act as the escalation point for critical technical incidents, ensuring rapid resolution and minimal operational disruption. Manage supplier and service provider relationships, ensuring that all technology partners meet the Collections standards for quality, reliability, and confidentiality. Oversee IT budgets, procurement, licensing, and lifecycle management of hardware and software assets. Evaluate and implement emerging technologies that enhance efficiency, guest experience, and operational excellence. Maintain comprehensive technical documentation, asset records, and standard operating procedures across all properties. Carry out and supervise the installation, configuration, and physical maintenance of servers, network devices, and end-user hardware as required. Liaise and assist Colleagues in Liebherr IT Services Germany when required Key Requirements 5 + years of progressive IT experience, including at least 2 years in a senior or managerial capacity within a complex, multi-site environment. A relevant third-level IT qualification (degree level or higher) is desirable. Proven expertise in network design, systems administration, cybersecurity, and virtualization. Demonstrated experience with Opera PMS, MICROS POS, and interfacing across hospitality systems. Advanced knowledge of Windows Server, MS Entra, MS Azure, MS 365 E5, Firewalls, VMware/Hyper-V, Veeam, and network infrastructure. Strong analytical, diagnostic, and problem-solving skills with a methodical, detail-oriented approach. High professional discretion and integrity, with a service-driven mindset befitting a luxury hospitality environment. Excellent communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders. A proactive leader who combines hands-on technical ability with strategic foresight. Flexibility to work outside of normal hours and to travel between properties as needed. Must always present an impeccable standard of personal presentation and professionalism. Full, clean drivers licence is essential for this role. Benefits Competitive salary. Complimentary meals while on duty. Contributory pension scheme. Company health insurance scheme. Paid family leave and sick leave. Generous employee discounts across the Killarney Hotels Collection. Tax-saving schemes to maximise your earnings. Complimentary employee social events fostering connection and team spirit. *Please note that only candidates with the legal right to work in Ireland can be considered for this position. Proof of eligibility will be required upon application. **Staff accommodation is not available for this role. Join us in ensuring that our luxury properties maintain their reputation for excellence while developing your career in a rewarding and fulfilling role. Skills: Communication Management Leadership Benefits: Competitive Salary - DOE
IT Manager The Killarney Hotels Collection is seeking an accomplished and highly skilled IT Manager to lead and evolve the technology infrastructure. The successful candidate will support IT Operations in our three prestigious properties. This full-time, permanent role offers the opportunity to apply exceptional technical expertise in a world-class hospitality environment, ensuring seamless, secure, and innovative IT operations that uphold the Collections reputation for excellence and discretion. Key Responsibilities Provide expert leadership and oversight for all IT operations, infrastructure, and systems across the Collections luxury properties. Manage, mentor, and support the IT team to ensure consistent service delivery and professional development. This is an on-site role requiring a regular presence across our Killarney properties to ensure seamless IT operations and uninterrupted guest service. Flexibility to work outside standard hours, including weekends or evenings, as required to support operational needs. Oversee the maintenance and integration of all critical hotel systems, including Oracle Opera PMS, MICROS POS, and other bespoke hospitality applications. Design, implement, and maintain secure and resilient network, server, and data environments, including Windows Server (2019 and above), Active Directory, firewalls, virtualization platforms (VMware/Hyper-V), and Veeam Backup solutions. Lead the development and enforcement of cybersecurity, data protection, and disaster recovery frameworks, ensuring compliance with GDPR and international standards. Collaborate closely with Managing Directors and senior leaders to align technology with business goals and exceptional guest experiences. Act as the escalation point for critical technical incidents, ensuring rapid resolution and minimal operational disruption. Manage supplier and service provider relationships, ensuring that all technology partners meet the Collections standards for quality, reliability, and confidentiality. Oversee IT budgets, procurement, licensing, and lifecycle management of hardware and software assets. Evaluate and implement emerging technologies that enhance efficiency, guest experience, and operational excellence. Maintain comprehensive technical documentation, asset records, and standard operating procedures across all properties. Carry out and supervise the installation, configuration, and physical maintenance of servers, network devices, and end-user hardware as required. Liaise and assist Colleagues in Liebherr IT Services Germany when required Key Requirements 5 + years of progressive IT experience, including at least 2 years in a senior or managerial capacity within a complex, multi-site environment. A relevant third-level IT qualification (degree level or higher) is desirable. Proven expertise in network design, systems administration, cybersecurity, and virtualization. Demonstrated experience with Opera PMS, MICROS POS, and interfacing across hospitality systems. Advanced knowledge of Windows Server, MS Entra, MS Azure, MS 365 E5, Firewalls, VMware/Hyper-V, Veeam, and network infrastructure. Strong analytical, diagnostic, and problem-solving skills with a methodical, detail-oriented approach. High professional discretion and integrity, with a service-driven mindset befitting a luxury hospitality environment. Excellent communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders. A proactive leader who combines hands-on technical ability with strategic foresight. Flexibility to work outside of normal hours and to travel between properties as needed. Must always present an impeccable standard of personal presentation and professionalism. Full, clean drivers licence is essential for this role. Benefits Competitive salary. Complimentary meals while on duty. Contributory pension scheme. Company health insurance scheme. Paid family leave and sick leave. Generous employee discounts across the Killarney Hotels Collection. Tax-saving schemes to maximise your earnings. Complimentary employee social events fostering connection and team spirit. *Please note that only candidates with the legal right to work in Ireland can be considered for this position. Proof of eligibility will be required upon application. **Staff accommodation is not available for this role. Join us in ensuring that our luxury properties maintain their reputation for excellence while developing your career in a rewarding and fulfilling role. Skills: Communication Management Leadership Benefits: Competitive Salary - DOE
Head Spa Therapist & ESPA Trainer About the Role We are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role, combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service, possess strong hands-on experience with ESPA, and demonstrate natural leadership skills. You will play a vital role in maintaining treatment standards, developing therapist performance, and contributing to the overall success of the spa. Key Responsibilities Treatment Delivery & Guest Experience Perform all treatments to an exceptional standard, following ESPA protocols while tailoring services to meet individual guest needs. Conduct in-depth consultations and provide personalised aftercare and home-care recommendations. Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services. Maintain in-depth knowledge of spa treatments, packages, and promotional offers. Consistently deliver five-star service with professionalism, warmth, and attention to detail. Training & Development Deliver in-house ESPA training and ongoing refresher courses. Support the onboarding and continuous development of spa therapists. Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards. Team Leadership Conduct bi-monthly performance appraisals and support the implementation of individual development plans. Inspire and motivate the team to achieve high standards in both service and retail. Assist the Spa Manager in rota planning, team coordination, and daily operational requirements. Operational & Retail Excellence Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures. Monitor and manage retail and professional stock effectively. Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching. Participate in spa promotional events, demonstrations, and guest engagement activities. Essential Qualifications & Experience Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO, CIBTAC, ITEC, or higher. Minimum 3 years of hands-on experience as a therapist, including 1+ year in a senior or leadership role. Proven experience with ESPA treatments (ESPA Trainer certification desirable). Fluent in English, both verbal and written. Impeccable personal presentation and grooming standards. Independently obtained right to live and work in Ireland. Strong interpersonal, leadership, and guest service skills. Flexibility to work across shifts including evenings, weekends, and public holidays. What We Offer Competitive salary package Career development and progression opportunities Ongoing ESPA training and professional development Staff discounts on treatments, products, and hotel services On-site state-of-the-art staff accommodation, subject to availability Supportive and professional working environment If you're an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment, wed love to hear from you. Skills: Communication flexibility punctual Benefits: Competitive Salary
Assistant Restaurant Manager We are currently seeking an Assistant Restaurant Manager to join our exceptional restaurant team at The Europe Hotel & Resort. This role offers the opportunity to work in a dynamic, five-star environment, supporting and developing a high-performing team while ensuring the delivery of world-class dining experiences. You will play a key role in maintaining service excellence, training new team members, and enhancing guest satisfaction. Key Responsibilities: Lead by example, ensuring an exceptional standard of service is consistently delivered. Train, supervise, and support staff, fostering a culture of excellence and professional development. Maintain in-depth knowledge of menu offerings, including food, wine, and beverage pairings. Ensure seamless restaurant operations, from service execution to team coordination. Anticipate and respond effectively to guest needs, enhancing their dining experience. Address guest feedback and complaints promptly, ensuring resolutions that uphold our five-star standards. Plan and oversee daily restaurant activities, ensuring efficient service flow. Manage restaurant staffing levels to maintain optimal service standards. Uphold all health, safety, and hygiene regulations in line with company policies. Assist in financial and stock management, contributing to revenue growth and cost control. Requirements: Minimum 2-3 years experience in a leadership role within a fine dining or five-star hospitality setting is a must. Strong knowledge of food, wine, and beverage service a Sommelier certification is an advantage. Commitment to staff training, mentorship, and team development. A proactive, can-do attitude with exceptional attention to detail, ensuring high standards are maintained while remaining calm and composed in a fast-paced environment. Excellent communication, organizational, and leadership skills. Impeccable personal presentation and grooming standards. Ability to thrive in a fast-paced, high-quality service environment. Financial acumen and proficiency in Microsoft Office. Fluent in English (both verbal and written) is essential Benefits: Competitive salary, reflective of experience and expertise. Complimentary meals while on duty. Pension scheme for long-term financial security. Employee discounts across the Killarney Hotels Collection. Career development & training opportunities. Tax-saving schemes to maximize earnings. Employee social events fostering team spirit. Complimentary uniform laundry service. On-site, state-of-the-art staff accommodation (subject to availability). *Please note that this position is only open to candidates who have independently obtained the legal right to work in Ireland. Proof of eligibility may be required during the application process. This is an outstanding opportunity for an experienced and motivated hospitality professional to elevate their career within a world-class luxury hotel. If you have a passion for excellence, we would love to hear from you! Skills: Communication Management Leadership Benefits: Competitive Salary
