To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Senior ICT Engineer to join our team at The Convention Centre Dublin (The CCD) on a full-time permanent basis. Key Objective To provide a fit for purpose service to both internal corporate users and to external clients of The CCD by ensuring the server and network system are maintained at their optimal level. To take responsibility of the key areas of the ICT team that keep the business operating at an optimal level and provide support for more junior members of the ICT team. Key responsibilities include but are not limited to the following: Network Management (LAN/WAN) Support, maintain, manage the Corporate LAN, WAN, Wi-Fi Wireless Infrastructure configuration and management and design Liaise with Carriers on installation, configuration, and problem resolution Network Monitoring Management and support of firewalls and remote access solutions Ensure compliance with industry best practice security standards Responsibility for Cisco Core infrastructure including VLANS and VRFs Responsibility for overall Server and storage infrastructure Manage vendors who act in a support role for ICT services and hardware devices and report on their SLA compliance System Management Support and integration of software systems, both general desktop packages and business specific packages Management and design of Active Directory and Office365 SAN Management and monitoring Microsoft SharePoint support, design and backup VMware and ESX Cluster Management General application and SQL database support and backup Help with the design and implementation of Disaster recovering and continuity planning Manage Planned Preventative Maintenance schedules and assign role to tasks Manage all software licenses within the business Manage all hardware warranties and support contracts Desktop Environment Management Responsible for hardware research and device selection (with team) Service desk ticketing monitoring Coms room oversee of cabling and Patch Management Instruction of other teams members on correct build and rollout of desktops Event/Client Management Liaise with external clients to identify requirements and raise service orders Take part in the design and delivery of client events (after hours and weekends) Support, troubleshooting, resolution of clients, exhibitors and delegates issues Configure infrastructure based on event/client requirements Sign off on designs and implementation by other ICT engineers Project Management Develop business cases proposal Develop project plans Hold project meetings Manage and implement projects Managing projects of the other team engineers Other Responsibilities Take part in the On-Call support process Attending sessions of communication for senior managers and communicating down. Decision maker when HoD is unavailable Responsible for technical documentation creation and distribution Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe. Person Specification The successful candidate will have: 10 years in an IT role 3 years in a people management role Experience of 3-5 years working with Cisco infrastructure (Cisco qualified) Experience of 3-5 years in VMware Server implementation Experience of 5-7 years in Microsoft Server environment (Microsoft qualified) Strong troubleshooting and resolution skills Evidence of a strong customer service focus Strong team-working and communication skills Project management experience Ability and experience in managing team of engineers Developing long term ICT strategies for the business Identify and highlight risks to the business from an ICT perspective Ability to talk up to Senior managers Demonstrate strong customer service values and understanding Provide innovative technical solutions for the business At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.” The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,000 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events. At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment. Benefits At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes: A competitive salary A flexible working environment, in a city centre location Corporate Pension Scheme, with Employer Contribution 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days On site staff restaurant Bike to Work Scheme, with Employer Contribution Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks) Comprehensive Health Insurance Workplace wellbeing programme Training and development opportunities Employee Assistance Programme All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so. #J-18808-Ljbffr
Event - Host About The CCD At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.’ The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,300 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events. At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment. Our Host Team is the first point of contact for delegates at CCD events. Bringing their personality and passion for customer service, they ensure a smooth running and friendly event for all involved. We are proud of our current hosts and are looking for like-minded individuals to join our expanding friendly team at The Convention Centre Dublin (The CCD). We are currently hiring part-time Hosts. The CCD is a 7-day business which means we have shifts to suit varying schedules. Event shifts range from 4-12 hours with rostering being done based on your availability. There are opportunities to work multiple longer shifts in a week to maximize your free days. As a Event Host your key responsibilities and traits include: Responsible for welcoming delegates to The CCD, helping them to familiarise themselves with the building and the surrounding area, guiding them through their event and ensuring they get the most from their time with us Support event operation when rostered You will work as part of a team, rotating duties, and schedules You are enthusiastic, friendly, and open You have strong communications skills, an understanding of the needs of our clients and delegates and appreciate the importance of delivering premium levels of customer service Previous experience in the customer service, hospitality or events industry would be an advantage Duties Duties will be advised by the Event Manager for each event either in a team briefing or by document received at the start of your shift. Duties include but are not limited to: Welcome and orientation on foyers Assisting with crowd control throughout events Badge or ticket checking Seating in Auditorium Counting delegates when close to capacities in certain spaces Encouraging people movement at breakout times and lunches Complying with Health & Safety guidelines and advising delegates and exhibitors of same Helping to evacuate the building in the event of an emergency evacuation If you are interested in this role, please submit a CV and cover letter answering the questions below by Sunday 15 th September 2024. What is your availability Monday to Sunday? What are your expectations in terms of an hourly rate of pay? Are you legally eligible to work in Ireland? In 50 -100 words describe why you would like to work for The CCD and why you think you would be suitable for the role. Please include any relevant skills you have. #J-18808-Ljbffr
