A luxury hotel in Galway is seeking an experienced General Manager to oversee day-to-day operations and drive business growth. The ideal candidate will have a strong leadership presence, proven experience in hotel management, and a solid understanding of budgeting and guest standards. Responsibilities include managing staff, ensuring high service quality, and maintaining profitability. The role offers various benefits and a performance-related bonus, contributing to a rewarding work environment. #J-18808-Ljbffr
The Ardilaun Hotel is seeking an experienced General Manager to lead the day-to-day operations and help drive the business forward. The successful candidate will be hands‑on in the hotel while also managing key strategic responsibilities, including budgeting, forecasting, and ensuring the consistent delivery of high operational, service, and brand standards across the property. About Us Formerly a country mansion, the 4* Ardilaun Hotel boasts 123 luxury bedrooms with a superb conference centre, wedding venue, and leisure club facilities. Nestled in Galway's suburbs, in a secluded setting in leafy Taylor's Hill just 1km from Galway City, Galway Bay, and Salthill, our hotel provides a serene and secluded setting for guests. Key Responsibilities Oversee daily operations across accommodation, food & beverage, leisure club, events, and front office, ensuring smooth and efficient running of the property Maintain consistently high standards of guest satisfaction, service delivery, and overall brand reputation Maintain a strong, visible presence in the hotel, supporting staff and engaging with guests when needed Lead, support, and develop Heads of Department to maintain high operational standards and service consistency Provide leadership and clear accountability across all teams, ensuring alignment with the hotel's service and brand standards Foster a collaborative, professional, and positive workplace culture across the hotel Manage the overall profitability of the hotel by delivering budget targets, driving revenue, and ensuring guest satisfaction Prepare and manage annual budgets, monthly forecasts, and effective cost control processes Analyse financial and business performance, including key metrics such as ADR, RevPAR, and guest satisfaction scores, and take action where needed Work closely with Sales, Marketing, and Revenue teams to optimise occupancy, grow corporate and leisure business, and support brand initiatives Ensure compliance with health & safety, employment legislation, licensing regulations, and internal policies Lead the effective resolution of escalated guest complaints, ensuring timely, fair outcomes and continuous service improvement Set and deliver short‑ and long‑term strategic goals for the hotel in coordination with the Hotel Director Maintain strong relationships with guests, stakeholders, and suppliers Represent the hotel in local industry networks and support community engagement where relevant Requirements Proven experience as a Hotel General Manager or be ready to step forward into the role Strong leadership capability with a track record of leading and developing Heads of Departments Solid commercial and financial acumen, including budgeting, forecasting, and cost control Demonstrated ability to drive high standards of guest satisfaction Demonstrate excellent problem‑solving skills and the ability to handle conflicts or complaints smoothly. Excellent knowledge of hotel operations across accommodation, food & beverage, and events Strong understanding of health & safety, employment legislation, and licensing requirements Exceptional communication, decision‑making, and stakeholder‑management skills Ability to maintain a visible, hands‑on leadership presence while managing strategic priorities Benefits Performance‑related bonus linked to overall hotel results Company Pension contribution Complimentary meals on duty Free Access to hotel leisure facilities Ongoing professional development and leadership training with Skillnet Free Parking Access to exclusive staff discounts through Original Irish Hotels and Select Hotels Discounts throughout the hotel Bike to Work Scheme Employee Assistance Programme #J-18808-Ljbffr
