FRONT OFFICE SUPERVISOR REPORTING TO: Front Office Manager RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Supervisor at The Address Collective are outlined below; however, this list is not exhaustive. MAIN DUTIES: Adhere to the company's Code of Conduct. Comply with company regulations regarding fire, health and safety, hygiene, customer care, and security. Read, understand, and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe, and tidy at all times. Receive and register guests on arrival, using their names at all times, adhering to laid down procedures (e.g., brand standards). Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc. Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible (i.e., dinner reservations, porter, information services, etc.). Ensure that all charges are posted correctly onto room bills. Maintain & monitor management accounts. Be aware of all hotel facilities & amenities (i.e., car parking, directions, etc.). Communicate with colleagues and guests professionally. Provide the highest level of customer service consistently. Provide relevant reports to departments as required. Take reservations and respond to guests in a timely and professional manner. Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. Administer all reservations, cancellations, and no-shows in line with company policy. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management. Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager. Allocate rooms to customers sensibly, considering all relevant guest requests. Handle safe deposits for guests. Maximize in-house selling whenever possible and maintain an awareness of all sales opportunities. Deal with Foreign Exchange for customers. Ensure that all monies are kept secure at all times. Ensure receptionists are completing their duties as per the checklist. Carry out any reasonable duty requested by a manager, senior staff member, or guest. Be comfortable with handling telephone calls and taking requests over the phone. Follow the KPIs of the hotel and boost upsells. Knowledge of Hot-Soft and PMS is an advantage. #J-18808-Ljbffr
FRONT OFFICE SUPERVISOR REPORTING TO: Front Office Manager RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Supervisor at The Address Collective are outlined below; however, this list is not exhaustive. MAIN DUTIES: Adhere to the company's Code of Conduct. Comply with company regulations regarding fire, health and safety, hygiene, customer care, and security. Read, understand, and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe, and tidy at all times. Receive and register guests on arrival, using their names at all times, adhering to laid-down procedures (e.g., brand standards). Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures, etc. Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible (i.e., dinner reservations, porter, information services, etc.). Ensure that all charges are posted correctly onto room bills. Maintain and monitor management accounts. Be aware of all hotel facilities and amenities (i.e., car parking, directions, etc.). Communicate with colleagues and guests professionally. Provide the highest level of customer service consistently. Provide relevant reports to departments as required. Take reservations and respond to guests in a timely and professional manner. Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. Administer all reservations, cancellations, and no-shows in line with company policy. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management. Deal with any guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager. Sensibly allocate rooms to customers having viewed all relevant guest requests. Handle safe deposits for guests. Maximize in-house selling whenever possible and maintain an awareness of all sales opportunities. Deal with foreign exchange for customers. Ensure that all monies are kept secure at all times. Make sure receptionists are completing their duties as per the checklist. Carry out any reasonable duty requested by a manager, senior staff member, or request of a guest. Be comfortable with handling telephone calls and taking requests over the phone. Follow the KPIs of the hotel and boost the upsells. Knowledge of Hot-Soft and PMS is an advantage. Compensation: To be discussed #J-18808-Ljbffr
Job Title: Accounts Clerk Location: The Address Sligo Department: Accounting/Finance Job Description We seek a diligent and detail-oriented Accounts Clerk to join our finance team. The ideal candidate will manage various accounting tasks, ensuring accuracy and compliance with our financial policies and procedures. This role involves handling goods inward invoices, managing accounts receivable, performing daily income audits, and maintaining our financial email correspondence. Main Responsibilities Goods Inwards Invoices Management: Match purchase orders, delivery dockets, and invoices using Procure Wizard. Ensure all goods received are accurately documented, and discrepancies are promptly resolved. Accounts Receivable Management: Post and reconcile payments using the Hotshot system. Monitor accounts receivable balances and follow up on outstanding payments. Daily Income Audit: Perform daily income audit testing to verify cash and credit card transactions. Reconcile cash lodgements and credit card payments. Identify and resolve any discrepancies that arise during audits. Email And Administrative Management: Manage the finance department's email inbox, ensuring timely responses to queries. Organize and file financial documents electronically and physically as needed. Provide administrative support to the finance team, including data entry and document preparation. Qualifications: Proven experience as an Accounts Clerk or in a similar role. Proficiency in accounting software (experience with Procure Wizard and Hotshot is a plus). Strong attention to detail and organizational skills. Excellent communication skills, both written and verbal. Ability to handle sensitive information with confidentiality. Basic understanding of accounting principles and financial regulations. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Education: High school diploma or equivalent required. Associate’s degree in accounting, finance, or a related field preferred. Skills: Accuracy and attention to detail. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent time management and multitasking abilities. We are an equal-opportunity employer and welcome applications from all qualified candidates. If you meet the qualifications and are excited about the opportunity to contribute to our finance team, we encourage you to apply! #J-18808-Ljbffr
JOB TITLE: FRONT OFFICE ASSISTANT RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below, however, this list is not exhaustive. MAIN DUTIES: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene. Adhere to the company's Code of Conduct. To comply with company regulations regarding fire, health and safety, hygiene, customer care, and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe, and tidy at all times. Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards. Ensure all documentation relating to the registration and checking out of guests is as per standard procedures. Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc. To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc. To ensure that all charges are posted correctly onto room bills. Maintain & monitor management accounts. Be aware of all hotel facilities & amenities (i.e. car parking, directions, etc.). Communicate with colleagues and guests professionally. Provide the highest level of customer service consistently. Provide relevant reports to departments as required. To take reservations and respond to guests in a timely and professional manner. To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. To administer all reservations, cancellations & no-shows in line with company policy. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management. To correctly take messages for guests/staff ensuring that date, time, message, from, to, and initial are noted. To ensure that relevant people receive any messages immediately. Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager. Balancing of telephone, lounge, restaurant, bars, and reception cash at the end of each shift. The sensible allocation of rooms to customers having viewed all relevant guest requests. Check all telephone charges from meeting rooms and ensure they are posted to correct folios. Handling safe deposits for guests. Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities. Dealing with Foreign Exchange for customers. To ensure that all monies are kept secure at all times. All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to. Complete duties as per checklist. To ensure that all cash is dealt with in accordance with cash handling procedures. To carry out any reasonable duty requested by a manager, senior staff member, or request of a guest. Compensation: Competitive salary #J-18808-Ljbffr
