The Role: Operations Manager Reporting to: General Manager Outline of Position: Oversees all aspects of hotel operation in accordance with Company standards, including maximisation of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the day-to-day management of the hotel and its staff. Planning, organising and directing all hotel services, including front-of-house (reception, sales & marketing, reservations), food and beverage operations, and housekeeping. Key Job Aims: Create a working environment that includes development of colleagues. Promote exceptional delivery in customer service. Ensure emphasis on achieving revenue. All duties are carried out in line with the Hotels guidelines and business plan. Efficient operation and cost control of all hotel departments and facilities Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation. Energy consumption is monitored and minimized. Accountabilities Operational: Maximising Hotel revenue and profitability from all market segments. Responsible for development and direction of departmental managers in order to achieve pre-set goals and targets as agreed. Responsible for maximising the profit opportunities of all outlets in the property. Work closely with Group Revenue and Sales to achieve increased revenue per available room. Analysing sales figures and devising marketing and revenue management strategies. Meeting budgets and exceeding revenue targets. Assist in managing budgets and financial plans as well as controlling expenditure. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. Direct the development and organisation of special events , promotions and creation of packages with the Operational Heads of Department. To assist maintaining and regularly updating the company's policies and to ensure team members are adhering to it. Promotion of all company facilities and ensure consistency in brand standards. Oversee all food and beverage operations within the hotel. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development in conjunction with HR. To be responsible for the Duty Management Team and ensure that they are fully trained in all areas of the hotel. To manage and motivate Heads of Department Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. Supervising maintenance, supplies, renovations and furnishings. Liaising with contractors and suppliers Ensuring compliance with licensing laws, health and safety, employment regulations and other statutory regulations. To make sure that appropriate fire evacuation procedures are in place for all hotel departments, that all hotel employees are aware of them and that regular fire drills are carried out Planning and Organizing: To ensure that SOPs are in place for all departments and to ensure they are updated frequently and always adhered to . To ensure all team members attend all training as required by the company. To develop the design of new programs and campaigns, to ensure additional sales from various market segments. To ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded for your attention. To ascertain and follow up on client feedback, identify and address potential service shortfalls. To oversee hotel printed promotional material including brochures, flyers, special offers , posters, etc. as required , always following brand guidelines To work on developing and enhance the hotel website, working with marketing and web supplier to increase the market share for all markets. To regularly monitor all factors capable of affecting the hotel tourism business. Oversees the annual operating budget. Ensures successful performance by increasing sales and controlling key costs such as payroll food, beverage and energy costs To ensure all working materials/equipment, areas, signage are maintained in good condition. All faulty/damaged equipment and matters of health and safety concerns are immediately reported. General: To interact and communicate with clients, guests and colleagues in a courteous , friendly and professional manner at all times . To be fully aware of all company policies and procedures. To be consistently well groomed and professional in appearance and presentation at all times . To be innovative - developing and implementing new ideas contributing to company success. To protect and promote the image of The Address at all times , both in print and verbally. Manage conflict effectively. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Responsible for: To assist the head chef and sous chef in ensuring that food preparation, food production and food service is carried out to the highest standards and in accordance with the food hygiene HACCP regulations Job Description: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene and throughout all duties comply with HACCP requirements. To ensure that agreed standard of uniform and personal hygiene is carried out in the kitchen at all times. To assist all food purchased is to the agreed standard. To ensure staff are trained to the agreed standard. To assist the Head Chef in preparing and compiling menus for daily business, functions etc. To ensure all cleaning schedules are adhered to and hygiene is checked daily. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. To monitor all dishes prepared from the kitchen and ensure they conform to agreed standard prior to food service. Carry out ordering duties as required. To comply with delivery intake of produce. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Ensure work areas are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management, All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
A hospitality management company in Sligo is seeking an Accommodation Supervisor to oversee operations and staff within the facility. Responsibilities include managing guest services, ensuring cleanliness and safety, and fostering teamwork among staff. The ideal candidate should have strong management skills and a commitment to guest satisfaction. This role is crucial for maintaining high standards in accommodation services. #J-18808-Ljbffr
Job Summary The Accommodation Supervisor is responsible for overseeing the daily operations and staff within the accommodation facility to ensure exceptional guest experiences and smooth operations. This role involves managing guest services, supervising accommodation staff, and maintaining high cleanliness, safety, and guest satisfaction standards. Key Responsibilities Staff Management Train, supervise, and schedule accommodation staff and other support staff. Foster a positive work environment, and encourage teamwork, collaboration, and open communication. Operations Management Oversee daily operations, including room assignments, housekeeping schedules, maintenance requests, and inventory management. Coordinate with housekeeping, maintenance, and other departments to ensure efficient workflow and resolve operational issues. Monitor and maintain the facility's cleanliness, safety, and standards. Enforce safety guidelines and protocols to protect employees and maintain a safe working environment. Stay updated on health and safety regulations pertaining to Accommodation operations. Work Closely with the Accommodation manager to ensure Standards kept at the highest level To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards. To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately. Please note that the above job specification is not exhaustive and is subject to change as the business demands. #J-18808-Ljbffr
A hospitality firm in County Cork is seeking a Seasonal Sous Chef to assist the head chef in food preparation and service. Responsibilities include maintaining hygiene standards, supporting menu preparation, and ensuring compliance with food safety regulations. Ideal candidates should have a commitment to cleanliness and teamwork, with some kitchen experience preferred. This is a full-time entry-level position offering a hands-on experience in a vibrant kitchen environment. #J-18808-Ljbffr
Sous Chef (Seasonal) at The Address Collective RESPONSIBLE TO Head Chef RESPONSIBLE FOR To assist the head chef in ensuring that food preparation, food production and food service is carried out to the highest standards and in accordance with the food hygiene HACCP regulations. Responsibilities To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene and throughout all duties comply with HACCP requirements. To ensure that agreed standard of uniform and personal hygiene is carried out in the kitchen at all times. To assist all food purchased is to the agreed standard. To ensure staff are trained to the agreed standard. To assist the Head Chef in preparing and compiling menus for daily business, functions etc. To ensure all cleaning schedules are adhered to and hygiene is checked daily. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. To monitor all dishes prepared from the kitchen and ensure they conform to agreed standard prior to food service. Carry out ordering duties as required. To comply with delivery intake of produce. Adhere to the company's Code of Conduct. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Ensure work areas are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management. All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at The Address Collective by 2x #J-18808-Ljbffr
DEPARTMENT/LOCATION : Front of House PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit. RESPONSIBLE TO: Duty Manager/Director of Operations RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night. MAIN DUTIES: To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests. Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies. Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager. To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly. To deal with any guest enquiries/needs quickly and effectively. To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner. To collect Breakfast cards while doing floor checks and prepare and deliver Room Service. Ensure that any early breakfasts are delivered to the guest on time and to standard. To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures. To carry out cleaning as per the night cleaning schedule. Cleaning of public areas as assigned by management. Maintenance of Premier Lounge. Stock replenished as required. Reception desk and office cleaned. Ensure meeting rooms are refreshed and prepared. Cleaning of public bathroom areas. Ensure front areas of the hotel are tidy, cleared of debris and clean. If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order. To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly. Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving. Additional and reasonable duties may be assigned as deemed appropriate by management. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
RESPONSIBLE TO: Head Chef RESPONSIBLE FOR: To assist the head chef in ensuring that food preparation, food production and food service is carried out to the highest standards and in accordance with the food hygiene HACCP regulations. The main duties involved in the role are outlined below however this list is not exhaustive. MAIN DUTIES: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene and throughout all duties comply with HACCP requirements. To ensure that agreed standard of uniform and personal hygiene is carried out in the kitchen at all times. To assist all food purchased is to the agreed standard. To ensure staff are trained to the agreed standard. To assist the Head Chef in preparing and compiling menus for daily business, functions etc. To ensure all cleaning schedules are adhered to and hygiene is checked daily. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. To monitor all dishes prepared from the kitchen and ensure they conform to agreed standard prior to food service. Carry out ordering duties as required. To comply with delivery intake of produce. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Ensure work areas are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management, All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Responsible for: To assist the head chef and sous chef in ensuring that food preparation, food production and food service is carried out to the highest standards and in accordance with the food hygiene HACCP regulations. Job Description: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene and throughout all duties comply with HACCP requirements. To ensure that agreed standard of uniform and personal hygiene is carried out in the kitchen at all times. To assist all food purchased is to the agreed standard. To ensure staff are trained to the agreed standard. To assist the Head Chef in preparing and compiling menus for daily business, functions. To ensure all cleaning schedules are adhered to and hygiene is checked daily. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. To monitor all dishes prepared from the kitchen and ensure they conform to agreed standard prior to food service. Carry out ordering duties as required. To comply with delivery intake of produce. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Ensure work areas are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management, All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Job Summary: The Accommodation Supervisor is responsible for overseeing the daily operations and staff within the accommodation facility to ensure exceptional guest experiences and smooth operations. This role involves managing guest services, supervising accommodation staff, and maintaining high cleanliness, safety, and guest satisfaction standards. Key Responsibilities: Staff Management: T rain, supervise, and schedule accommodation staff and other support staff. Foster a positive work environment, and encourage teamwork, collaboration, and open communication. Operations Management: Oversee daily operations, including room assignments, housekeeping schedules, maintenance requests, and inventory management. Coordinate with housekeeping, maintenance, and other departments to ensure efficient workflow and resolve operational issues. Monitor and maintain the facility's cleanliness, safety, and standards. Enforce safety guidelines and protocols to protect employees and maintain a safe working environment. Stay updated on health and safety regulations pertaining to Accommodation operations. Work Closely with the Accommodation manager to ensure Standards kept at the highest level To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards. To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately. Please note that the above job specification is not exhaustive and is subject to change as the business demands. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
