Job Summary: The Accommodation Supervisor is responsible for overseeing the daily operations and staff within the accommodation facility to ensure exceptional guest experiences and smooth operations. This role involves managing guest services, supervising accommodation staff, and maintaining high cleanliness, safety, and guest satisfaction standards. Key Responsibilities: Staff Management: T rain, supervise, and schedule accommodation staff and other support staff. Foster a positive work environment, and encourage teamwork, collaboration, and open communication. Operations Management: Oversee daily operations, including room assignments, housekeeping schedules, maintenance requests, and inventory management. Coordinate with housekeeping, maintenance, and other departments to ensure efficient workflow and resolve operational issues. Monitor and maintain the facility's cleanliness, safety, and standards. Enforce safety guidelines and protocols to protect employees and maintain a safe working environment. Stay updated on health and safety regulations pertaining to Accommodation operations. Work Closely with the Accommodation manager to ensure Standards kept at the highest level To Ensure assigned rooms, bathrooms, corridor areas and public areas are cleaned to the standards, using only approved chemicals/cleaning materials and equipment and to ensure stocks of bathroom and bedroom items are replenished to correct standards. To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately. Please note that the above job specification is not exhaustive and is subject to change as the business demands. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
JOB TITLE: FRONT OFFICE ASSISTANT RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below however this list is not exhaustive. MAIN DUTIES: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe and tidy at all times. Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards. Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures. Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc. To ensure that all charges are posted correctly onto room bills. Maintain & monitor management accounts. Be aware of all hotel facilities & amenities. (ie car parking, directions etc) Communicate with colleagues and guests professionally. Provide the highest level of customer services consistently. Provide relevant reports to departments as required. To take reservations and respond to guests in a timely and professional manner. To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. To administer all reservations, cancellations & no-shows in line with company policy. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management, To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted. To ensure that relevant people receive any messages immediately. Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager. Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift. The sensible allocation of rooms to customers having viewed all relevant guest requests. Check all telephone charges from meeting rooms and ensure they are posted to correct folios. Handling safe deposits for guests. Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities. Dealing with Foreign Exchange for customers. To ensure that all monies are kept secure at all times. All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training session and issues addressed at team meetings must be adhered to. Complete duties as per checklist To ensure that all cash in dealt with in accordance with cash handling procedures. To carry out any reasonable duty requested by a manager, senior staff member or request of a guest. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Position: Maintenance Assistant Reporting to: Deputy General Manager The Address Sligo is recruiting for a Maintenance Assistant who will be responsible for developing maintenance procedures and ensuring their implementation throughout the facility. To carry out inspections of the facilities and identify any problems which may arise. To oversee all installation, repair and upkeep operations of the property and to ensure the company facilities are well-cared for and adequate to support the company's business operations. Key Responsibilities Develop maintenance procedures and ensure implementation Carry out inspections of the facilities to identify and resolve issues Check electrical and hydraulic systems of buildings to ensure functionality Plan and oversee all repair and installation activities Allocate workload and supervise maintenance team Monitor equipment inventory and place orders when necessary Monitor expenses and control the budget for maintenance Manage relationships with contractors and service providers Keep maintenance logs and report on daily activities Ensure health and safety policies are complied with Fire Safety on the premises Liaising with outside contractors Requirements and skills Solid understanding of technical aspects of plumbing, carpentry, electrical systems etc. Working knowledge of facilities machines and equipment Ability to keep track of and report on activity Excellent communication and interpersonal skills Outstanding organisational and leadership abilities Solid understanding of plumbing and electrical systems as well as carpentry and other crafts. Be well-versed in all maintenance process and health and safety regulations. The ideal candidate will also have aptitude in undertaking administrative tasks such as reporting, budgeting etc. Our expectations of you: Interact and communicate with guests and colleagues in a courteous, friendly and professional manner at all times. To be fully aware of all company policies and procedures. Be aware of the day's business, both in room occupancy, special requirements and VIP needs. Be consistently presentable and approachable at all times. Be innovative - develop and implement new ideas contributing to company success. Protect and promote the image of The Address Collective at all times. Strive for excellence. Be a mentor for your team, and always lead by example. Although mandatory, the above list of requirements is not exhaustive. Reasonable flexibility will be required within your role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Responsible for: To assist the head chef and sous chef in ensuring that food preparation, food production and food service is carried out to the highest standards and in accordance with the food hygiene HACCP regulations Job Description: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene and throughout all duties comply with HACCP requirements. To ensure that agreed standard of uniform and personal hygiene is carried out in the kitchen at all times. To assist all food purchased is to the agreed standard. To ensure staff are trained to the agreed standard. To assist the Head Chef in preparing and compiling menus for daily business, functions etc. To ensure all cleaning schedules are adhered to and hygiene is checked daily. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. To monitor all dishes prepared from the kitchen and ensure they conform to agreed standard prior to food service. Carry out ordering duties as required. To comply with delivery intake of produce. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Ensure work areas are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management, All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
JOB TITLE: FRONT OFFICE ASSISTANT RESPONSIBLE FOR: To greet guests in accordance with training and allocate rooms according to laid-down procedures. The main duties involved in the role of a Front Office Assistant at The Address Sligo are outlined below however this list is not exhaustive. MAIN DUTIES: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene. Adhere to the company's Code of Conduct. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe and tidy at all times. Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards. Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures. Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc. To ensure that all charges are posted correctly onto room bills. Maintain & monitor management accounts. Be aware of all hotel facilities & amenities. (ie car parking, directions etc) Communicate with colleagues and guests professionally. Provide the highest level of customer services consistently. Provide relevant reports to departments as required. To take reservations and respond to guests in a timely and professional manner. To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. To administer all reservations, cancellations & no-shows in line with company policy. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management, To correctly take messages for guests/staff ensuring that date, time, message, from, to and initial are noted. To ensure that relevant people receive any messages immediately. Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager. Balancing of telephone, lounge, restaurant, bars and reception cash at the end of each shift. The sensible allocation of rooms to customers having viewed all relevant guest requests. Check all telephone charges from meeting rooms and ensure they are posted to correct folios. Handling safe deposits for guests. Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities. Dealing with Foreign Exchange for customers. To ensure that all monies are kept secure at all times. All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training session and issues addressed at team meetings must be adhered to. Complete duties as per checklist To ensure that all cash in dealt with in accordance with cash handling procedures. To carry out any reasonable duty requested by a manager, senior staff member or request of a guest. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Responsible for: To assist Chefs in preparing, producing and serving food for satisfactory service. Job Description: To arrive for work dressed in full uniform, on time and freshly groomed in accordance with regulations. To prepare and produce food for the section to which you are assigned and to the standards agreed, working in conjunction with other Chefs. To maintain clean working surfaces, tables, fridges etc related to your area of work at all times. To adhere to hygiene regulations regarding uniform, personal hygiene and operational hygiene. To ensure all necessary mis-en place are ready prior to service. To report any faults in equipment, fixtures and fittings to Chef or supervisor and to ensure that no items of equipment are mis-used. To carry out duties by the cleaning schedules. To be aware of and comply with policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene and Customer Care & Security. Attend training sessions / meetings as required. To prepare and serve staff food which is varied and nutritional to agreed standard. To read, understand and comply with your responsibilities as defined in the Health and Safety Statement and the Staff handbook. OCCASIONAL DUTIES: To carry out any other reasonable request by Management. 13. Ensure HACCP duties are carried out to the fullest of your ability. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Job Title: Banqueting Porter Reporting to: Manager on Duty/General Manager Key Responsibilities: To ensure all conference delegate requirements are provided efficiently including equipment and food and beverage refreshment breaks. To ensure that all meeting rooms are set up for the next meeting or event correctly as per the function sheet as soon as it has been approved by conference and events. To ensure that all meeting and function rooms are cleared as soon as possible after an event or meeting is finished and that all food and beverage is removed from all conference areas prior to the end of conference shift. To ensure that all areas in the conference and banqueting department are tidied and cleaned to the required standards. To ensure that all rooms are cleaned and vacuumed throughout the day. To ensure effective communication with other departments in the Hotel. To carry out duties to assist other departments including and not exclusive to the following: To carry out the room service when required. To assist with the guest luggage when required. To assist guests with any queries or maintenance issues they may have. To report any maintenance problems to the relevant department. To ensure that the Porters store is always maintained in a clean and orderly fashion and is fully stocked. To participate in training provided by the company. To assist with any reasonable duties as directed by a supervisor or manager. To establish and promote excellent relations with guests ensuring their expectations are always met. To promote a sense of team spirit within the Conference department and with all other departments. To ensure all aspects of conferencing and standards of presentation and service are maintained. To be flexible regarding working hours to handle any unexpected requirements. To wear the correct, clean uniform always, including footwear and name badge and adhere to the dress and appearance standards as set out by the hotel. To adhere to the health and safety regulations as set out by the hotel. To be fully aware of, and adhere to, the fire evacuation procedures. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Role: Front Office Manager Outline of Position: To assume responsibility in conjunction with relevant heads of department for the Front Office Department. Within this role, to ensure the smooth running of that department to the highest standards of customer care, with ongoing training to be implemented. The Front Office Manager is responsible for creating a pleasant experience for guests to ensure their return to our services. Key duties and responsibilities: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Schedule and chair front office departmental meeting monthly or as required by the General Manager, minutes from which to be forwarded for his/her attention. Maintain the highest level of personal and work cleanliness and hygiene throughout all duties. To be aware of and analyse all forthcoming business on a regular basis, being aware of future business requirements and make plans accordingly. To monitor the arrivals list and be aware of impending VIP arrivals at all times. Build and strengthen relationships with guests to extend their personal preferences to create new hotel customers that enable future bookings. To be fully knowledgeable of competitor activities and benchmark current provisions against the same To work within budgeted targets - room revenues, occupancies and rate achievement Be responsible for staff scheduling, working within budget constraints. To ensure that the Front desk is operated in a professional manner at all times, ensuring that the standards set down by the company are maintained at all times. To ensure all agreed-upon services and amenities are offered. E.g. porterage service, wake-up calls, etc. To ensure all guests' queries/requests and reservations are dealt with promptly and efficiently. To ensure that all guests are offered consistently high standards of quality through training and monitoring. To compile useful customer databases and information, and ensure there is an efficient follow-up system in operation. aware of relevant competitor information and market changes to initiate changes to our services/rates as appropriate. Maximise room revenue, occupancy percentage and revenue per through yield management, revenue analysis and tracking. To ensure all staff are aware of hotel promotions or special activities. To maximise all sales opportunities through up-selling and additional sales, and efficient recording of sales. Carry out duty management functions as required by the business demands. To structure effective rosters to ensure shifts are covered to meet the level of business. To regularly review departmental SOPs and ensure they are updated as required and communicated to all team members. To monitor ledger bills before being received by accounts. To monitor all management accounts. T monitor that guest charges are being attributed and settled correctly. To ensure all billing is done to the agreed standard and to liaise with accounts to alleviate any problems. To manage deposits and lodgements, floats and foreign exchange To deal with complaints in an efficient, attentive and constructive manner. To ensure that any guest queries/enquiries are responded to effectively. Ensure cash handling procedures are carried out in accordance with company policy. To ensure that the agreed standard of uniform and personal hygiene is adhered to by all team members at all times. To comply with company legislations regarding Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care and Security. Carry out ordering responsibilities as required, utilising the Online purchasing system. Adhere to the company's Code of Conduct. To read, understand and carry out your responsibilities as defined in the Staff Handbook. Ensure work stations are kept clean, safe and tidy at all times. Report any maintenance issues immediately to management. All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Responsibilities: Identify and Develop New Business Opportunities: Research and target potential corporate clients. Generate leads through various channels such as networking, cold calling, and industry events. Build and Maintain Client Relationships: Develop and maintain strong, long-lasting relationships with key decision-makers. Conduct regular meetings and presentations to existing and potential clients. Sales Strategy and Planning: Assist in the development and implementation of effective sales strategies to achieve sales targets. Prepare and present sales proposals and contracts tailored to client needs. Market Research and Analysis: Stay updated on industry trends, market conditions, and competitor activities. Analyse market data to identify new opportunities and improve sales strategies. Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms. Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads. Negotiation and Closing Deals: Negotiate terms and conditions with clients to close deals. Ensure all sales activities comply with company policies and legal regulations. Collaboration and Coordination: Work closely with the marketing and product development teams to align sales strategies with company objectives. Coordinate with the customer service team to ensure seamless client onboarding and support. Reporting and Documentation: Maintain accurate records of all sales activities and client interactions in the CRM system. Prepare regular reports on sales performance and forecast future sales trends. Conducts customer facing sales activities on behalf of Dublin hotels in partnership with the team as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.). To ensure all sales administration work is complete, follow-up calls, research calls, rate contracts etc and communicate all negotiated rates to reservation, front office and accounts. To be strategic in establishing lasting, favorable relationships with customers/ accounts and provide them with an intelligent, co-operative professional service. Strive to meet measurable targets and goals as per the performance management plan. To become an active member/colleague of the company sales & marketing team and attend regular hotel and company meetings as required. Comply with all company procedures to include all statutory procedures- Fire Health & Safety, hygiene. To carry out any other reasonable task as assigned by management to meet with business needs. Brand Standards: To ensure all printed material, advertising and promotions are approved before issuing. To ensure that all branded materially used in the hotel or circulated from the hotel is in line with brand standards To promote all marketing initiatives where appropriate. To ensure that the agreed level of branded stock is to hand and all hotel publicity material is monitored. Quality & Customer Service: To work with the hotel team to ensure new & existing companies are looked after, ensuring they receive excellent service to grow a loyal relationship with the customers. To deal with any queries or complaints that may arise in a professional and efficient manner, making sure to notify the relevant manager of any problems that have occurred. Communication, Teamwork & Leadership: To attend weekly/monthly sales meetings & regular meetings with the management team as requested. To lead by example, specifically with regard to personal presentation, punctuality, attendance, application to work, team work and customer care. To be flexible with regard to working hours, travel and place of work To be conscious of expenditure in relation to travel, accommodation etc, and to find the best value when possible. The job holder will also: Observe and adhere to the companies' policies and procedures, undergoing relevant training and development to fulfill the requirements of the hotel and the post. This job description is designed to highlight the key areas of work. Annual objectives will be agreed. The duties & responsibilities listed above are not intended to be exhaustive, but are set out to indicate the main areas of activity currently expected by a Sales Executive. The Sales Executive will be expected to adopt a flexible approach to the needs of the service. This job description is an outline of the role & function; it is not intended to be specific for all tasks. Seniority Level Associate Industry Hospitality Employment Type Full-time Job Functions Sales Skills Oral Communication Sales Planning Microsoft Excel Communication Training Negotiation Identifying New Opportunities Sales Processes Consultative Approach Sales Target To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
DEPARTMENT/LOCATION : Front of House PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit. RESPONSIBLE TO: Duty Manager/Director of Operations RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night. MAIN DUTIES: To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests. o Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies. Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager. To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly. To deal with any guest enquiries/needs quickly and effectively. To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner. To collect Breakfast cards while doing floor checks and prepare and deliver Room Service. Ensure that any early breakfasts are delivered to the guest on time and to standard. To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures. To carry out cleaning as per the night cleaning schedule. o Cleaning of public areas as assigned by management. o Maintenance of Premier Lounge. Stock replenished as required. o Reception desk and office cleaned. o Ensure meeting rooms are refreshed and prepared. o Cleaning of public bathroom areas. o Ensure front areas of the hotel are tidy, cleared of debris and clean. If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order. To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly. Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving. Additional and reasonable duties may be assigned as deemed appropriate by management. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
