Job Title: Butler O utline of Position: The butler primarily serves as a key point of contact for Guests throughout their stay at the hotel. He/she should be fully conversant with all services and facilities offered by the hotel and also about the local vicinity. Also provides a courteous, professional, efficient, flexible and personalised service at all times. At all times, maximising our guests' customer service experience. Key Roles and Responsibilities: Take care of all Address guests and coordinate with all concerned departments to fulfil guest needs and requests. Ensure all guests are greeted at the property on arrival, and that luggage assistance is provided. Liaise with the front office, escort all Address guests to their room/suite, and provide hotel information in accordance with standard operating procedures. Conduct the in-room check-in process in a professional and efficient manner. Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities and equipment. Fully aware of operating procedures for all electrical and electronic equipment in the guest room. Fully aware of the Room Service, Parlor and North menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability. Keeps concerned departments informed about the guest's allergies and food preferences. Update the hotel software with guest preferences, likes and dislikes in the guest profile section. Follows all the guests' needs until they are completed to the total guest satisfaction. Takes care of the guest's requests and liaises with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests, etc. Checks in with guests to ensure satisfaction with each food course and/or beverages. Informs the housekeeping department of the time desired for the daily cleaning and turn-down service as appropriate. Serves the guests in a calm, discreet and courteous manner, respecting timing standards. Supports the other departments, such as Front Desk, Housekeeping and Room service with their duties. Picks up trays and cleans tables as needed to ensure a clean dining area. Maintain cleanliness of work areas throughout the day. Performs all his/her duties with a sense of priority and dedication. Hosts and welcomes all guests in a gracious and polite manner, and can hold a conversation with the guest in a natural and spontaneous manner. Carries out checkout in an efficient manner, offering luggage assistance and transportation. Wishes a fond farewell to the guest at the time of departure. To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Adhere to the company's Code of Conduct. To comply with company regulations regarding fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given. The content of all training sessions and issues addressed at team meetings must be adhered to. To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest. Please note that the above job specification is not exhaustive and is subject to change as the business demands. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Address Citywest are looking for an experienced Night Auditor to join our Front Office Team. You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night. JOB TITLE: Night Auditor MAIN DUTIES: To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy. Maintain the highest level of personal and work cleanliness and hygiene. To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security. Do a security check in the hotel and floor walk, ensure that this is carried out in line with procedures or as determined by the activity & levels of business. Provide Beverage Service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift. Provide Room Service throughout the evening. Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure Provide assistance with luggage to all guests who require this service. Check the meeting rooms scheduled are in order for any meetings scheduled for the next day. Clean and set up as required. Perform all reception tasks including check in, check out, night audit procedures and deal with any requests. Reception must always be attended. To recognize VIP and regular guests and ensure all the night team are also familiar with them. This applies to both in house guests and new arrivals. Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. brand standards. Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures. Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services etc.. Provide the highest level of customer services consistently. To take reservations and respond to guests in a timely and professional manner. To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator. To administer all reservations, cancellations & no-shows in line with company policy. The sensible allocation of rooms to customers having viewed all relevant guest requests. Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities. To ensure that all monies are kept secure at all times. Comply with general cleaning duties as required by management during night shift. Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift. To ensure that all cash in dealt with in accordance with cash handling procedures. The Candidate: o Minimum of 1 years' experience in a reception or administrative position. o Excellent communication skills with a pleasant telephone manner o Confident in engaging with customers o Efficient, well organised and able to multi-task effectively. o Computer literate, preferably with HotSoft, or other similar hotel systems. Skills Required Customer service, Administration, Reception, Excellent Communication. Skills Preferred Hotel Operations, Front Desk, Guest relations To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Address Collective are currently looking for a Senior Bartender to join our talented Food and Beverage team. You will be responsible for supporting the Food and Beverage team in serving and assisting guests and customers, whilst also ensuring that the highest standard of customer service is maintained at all times. Key Duties of this role: Serving guests and customers beverages whilst adhering to the established service standards and procedures at all times. Taking drink orders and fulfilling the customers' requests accurately and efficiently. Knowledge of the drink's menu and cocktails and able to explain to guests the drinks confidently, whilst also looking for opportunities to upsell when it arises. Ensuring exceptional customer satisfaction throughout each guest's experience in our food and beverage outlets. Cleaning the bar to the required standard throughout your shift and adhering to deep cleaning schedules. The Candidate Minimum of 1 years' experience working in a bar. Available to work a flexible roster based around a middle shift starting from early afternoon to early evening. Fluent English and excellent communication skills. Available and eligible to work full-time. Skills Required Bar Service, Customer Service, Excellent Communication, Multitasking, Attention to Detail. Job Type: Full-time, available across weekdays and weekends. Experience: Bar: 1 year (preferred) Knowledge of mixology an advantage. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Address Citywest is hiring a Night Duty Manager. Key Responsibilities: Act as the Manager-on-Duty during night hours, taking full responsibility for hotel operations Ensure all overnight activities comply with hotel policies and brand standards. Supervise, allocate duties, and support night staff including reception, and night porters. Handle escalated guest queries, complaints, and requests professionally. Conduct or supervise night audit procedures, including reconciliation of daily revenue. Ensure compliance with health & safety, fire safety, and emergency procedures as a first point of contact Support management with operational planning and service improvements through efficient night shift reports Ensure compliance with Irish hospitality regulations, data protection, and hotel policies. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
4-Star City Hotel | Ireland We are currently recruiting a Food & Beverage Supervisor to support the Food & Beverage Manager in the daily operation of our busy restaurant and bar, delivering high standards of service across breakfast, lunch, dinner, and bar service. ? Key Responsibilities Supervise restaurant and bar operations during all service periods such as breakfast, lunch and dinner Support the Food & Beverage Manager with daily operations and team leadership Lead, motivate, and supervise the food & beverage team on shift Ensure excellent guest service and handle guest queries professionally Assist with staff training, rosters, and shift organisation Ensure compliance with HACCP, food safety, and hygiene standards Maintain high standards of cleanliness, service, and presentation Ensure responsible service of alcohol in line with Irish legislation ? Requirements Previous experience as a Food & Beverage Supervisor or senior waiter/waitress Experience in a hotel or high-volume restaurant environment Strong leadership and customer service skills Knowledge of food & beverage and bar operations Ability to work flexible hours including mornings, evenings, weekends, and holidays Fluent English ? Desirable Experience in a 4-star hotel HACCP or food safety certification Bar or cocktail knowledge To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Job Role: Front Office Supervisor Reporting to: Front Office Manager Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures. MAIN DUTIES: Adhere to the company's Code of Conduct. To comply with company regulations regarding fire, health and safety, hygiene, customer care and security. To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook. Check and ensure the correctness of all reception floats. Ensure work areas are kept clean, safe and tidy at all times. Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards. Be thoroughly familiar with all company selling procedures and promotions. Be aware of hotel room availability and rates at all times. Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc. To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc. To ensure that all charges are posted correctly onto room bills. Maintain & monitor management accounts. Be aware of all hotel facilities & amenities. (ie car parking, directions, etc) Communicate with colleagues and guests professionally. Provide the highest level of customer service consistently. Provide relevant reports to departments as required. To take reservations and respond to guests in a timely and professional manner. To answer the switchboard in a warm and welcoming manner and effectively transfer calls to the correct extensions in the absence of the switchboard operator. To administer all reservations, cancellations & no-shows in line with company policy. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. Conduct regular security checks throughout the day and report any issues to management. Report any maintenance issues immediately to management. Dealing with any guest requests/queries in a polite and attentive manner and reporting/logging any problems to the Duty Manager. The sensible allocation of rooms to customers, having viewed all relevant guest requests. Handling safe deposits for guests. Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities. Dealing with Foreign Exchange for customers. To ensure that all monies are kept secure at all times. Make sure the receptionist is completing their duties as per the checklist. To carry out any reasonable duty requested by a manager, senior staff member or a request of a guest. - Please note that the above job specification is not exhaustive and is subject to change as the business demands. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
The Role: As Sales Manager at The Address Connolly, you will be joining an energetic, experienced and strategic management team. The broad purpose of your role will be to communicate to the market and contribute to our team's delivery on the exceptional guest journey upon which The Address Collective defines itself. You will be responsible for managing all elements of the Hotels sales practices and deliver on our departmental and organisational KPI's. As a member of The Address Collective team you will be part of growing Hotel Group that will provide continuous opportunities for learning, development and career progression within the organisation. Your will be ... Responsible for the ongoing planning, development, and implementation of the Sales Activity Plan Sales focused, with targets and results being key driving factors. A self-starter and possess a strong ability to close sales opportunities. Able to respond in a dynamic environment A good organiser who seeks out challenges and is driven by success. You should have ... Minimum of 3 years' Hotel sales experience in a target-driven sales environment. A 3rd level qualification in a business discipline A 3rd level qualification specifically in Sales, Marketing or Hotel Management would be an advantage Knowledge of and experience with Microsoft Office Packages, CRM systems and ideally using hotel property management systems Experience working in a team environment Commercial awareness and a good understanding of corporate rate management and sales distribution channels Excellent written and verbal communication skills with clients and with colleagues plus ability to produce written reports. Fluency in written and verbal English Excellent levels of personal motivation and confidence Own car and Full Clean Irish Driving License The Address Collective . The Address Collective brings together three family owned, four-star deluxe Hotels that have exceptional locations across Dublin and Cork. Over the past three years, each of the three properties has undergone significant investment to create a new standard in Irish hospitality, defined by the brand as 'The Address Collective Standard'. This represents a unique and personal guest journey in a truly eclectic and luxurious environment. The formula of 'The Address Collective' is simple, it is about luxury, contemporary Irish design and attention to detail at every touch point. We have a strong focus on developing high performing teams and delivering on an exceptional employee experience. The benefits of working with The Address Collective: Continuous training programmes that are personalised and ensure personal professional development Complementary meals while on duty Reduced rates for hotel accommodation in Dublin and Cork for you, your family and your friends. Opportunities to join our Corporate Social R esponsibilities initiatives and help us work with community groups. Opportunities to participate with our Eco-Label accredited Green team, learn from and contribute to our growing initiatives that reduce our environmental impact/ High performers get high reward through our employee recognition program. Located close to public transport To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
A hospitality organization in Dublin is seeking a General Manager to oversee operations and ensure guest satisfaction. The ideal candidate will provide strategic leadership across departments, manage budgets, and handle guest relations proactively. This role requires strong financial acumen and experience in hospitality management. Additionally, fostering a positive work culture and ensuring workforce engagement are key responsibilities. Full-time position with a mid-senior level seniority. #J-18808-Ljbffr
The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders. GM Duties and Responsibilities Work with the Hotel Director on all key property issues including capital projects, customer service and refurbishment. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing& Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction / expectations targets are met and exceeded e.g ReviewPro, Tripadvisor etc. Deliver hotel budget goals and set other short- and long-term strategic goals for the property. Developing improvement actions, carry out costs savings focusing on and managing hotel costs (procurement, utility costs et al) and payroll management. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs whilst working with the Hotel Director and Director of Revenue & Brand. Prepare a monthly financial reporting for the owners and Hotel Director. Draw up plans and budget (revenues, costs, etc.) for the owners and Hotel Director. Respond to internal audits to ensure continual improvement is achieved. Operational Responsibilities Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Handling complaints, and oversee the service recovery procedures. Ensure all decisions are made in the best interest of the hotels and management. Maintain cleanliness in the hotel and ensure product standards. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services. Act as a final decision maker in hiring a key staff whilst keeping the Hotel Director in the loop Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development for The Address Academy. Be accountable for responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. Responsible for ensuring all maintenance contracts are in place and the standards are upheld. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements. People Responsibilities (Partnering with the Human Resources Department) Recruitment & Onboarding: Lead recruitment to attract top talent in line with The Address Academy. Implement effective onboarding for smooth integration. Employee Training & Development: Oversee training programs to equip staff with necessary skills. Promote continuous learning and career advancement. Performance Management: Conduct performance reviews with clear goals and feedback. Implement plans for improvement and recognise high performers. Ensure head of departments are actioning/following probation process. Employee Engagement & Retention: Foster a positive work culture and high morale. Encourage recognition programs and address grievances/disciplinaries promptly. Identify and develop high-potential employees for leadership roles within the Group. Ensure clear career progression paths. Workplace Safety & Compliance: Enforce safety protocols and conduct regular training. Ensure compliance with labour laws and regulations. Charity Work & Community Engagement: Partner with chosen charities and promote their initiatives. Encourage and facilitate staff participation in charity activities. People-Focused KPIs: Employee Engagement & Satisfaction (survey to be implemented). Participation rate in engagement programs (EAP, staff events and charities). Staff Turnover & Retention: Staff turnover rate and average tenure. Retention of high performers. Training & Development: Completion rate of mandatory training (Training HubE Training). Number of training hours per employee. Internal Promotions & Career Advancement: Percentage of vacancies filled by internal promotions. Percentage of promotions from within. Success rate in leadership programs. Workplace Safety & Compliance: Number of safety incidents or violations reported. Compliance rate with mandatory safety training and certifications. Audit results related to workplace safety and employee well-being. Environmental, Social, and Governance (ESG): Ensure the hotel has maintains its Gold Medal award for Green Tourism by upholding our three pillars: Planet, People, and Community. Seniority level Mid-Senior level Employment type Full-time Job function Management Industries Hospitality #J-18808-Ljbffr
The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. They should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders. GM DUTIES AND RESPONSIBILITIES: Financial Responsibilities: Work with the Hotel Director on all key property issues including capital projects, customer service and refurbishment. Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing& Sales Plan and Capital Budget. Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction / expectations targets are met and exceeded e.g ReviewPro, Tripadvisor etc. Deliver hotel budget goals and set other short- and long-term strategic goals for the property. Developing improvement actions, carry out costs savings focusing on and managing hotel costs (procurement, utility costs et al) and payroll management. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs whilst working with the Hotel Director and Director of Revenue & Brand. Prepare a monthly financial reporting for the owners and Hotel Director. Draw up plans and budget (revenues, costs, etc.) for the owners and Hotel Director. Respond to internal audits to ensure continual improvement is achieved. Operational Responsibilities: Hold regular briefings and meetings with all head of departments. Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards. Handling complaints, and oversee the service recovery procedures. Ensure all decisions are made in the best interest of the hotels and management. Maintain cleanliness in the hotel and ensure product standards. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services. Act as a final decision maker in hiring a key staff whilst keeping the Hotel Director in the loop Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads on a daily basis. Manage and develop the Hotel Executive team to ensure career progression and development for The Address Academy. Be accountable for responsibilities of department heads and take ownership of all guest complaints. Provide effective leadership to hotel team members. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. Responsible for ensuring all maintenance contracts are in place and the standards are upheld. Responsible for safeguarding the quality of operations both (internal & external audits). Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements. People Responsibilities: (Partnering with the Human Resources Department) Recruitment& Onboarding: Lead recruitment to attract top talent in line with The Address Academy. Implement effective onboarding for smooth integration. Employee Training & Development: Oversee training programs to equip staff with necessary skills. Promote continuous learning and career advancement. Performance Management: Conduct performance reviews with clear goals and feedback. Implement plans for improvement and recognise high performers. Ensure head of departments are actioning/following probation process. Employee Engagement & Retention: Foster a positive work culture and high morale. Encourage recognition programs and address grievances/disciplinaries promptly. Succession Planning & Career Development: Identify and develop high-potential employees for leadership roles within the Group. Ensure clear career progression paths. Workplace Safety & Compliance: Enforce safety protocols and conduct regular training. Ensure compliance with labour laws and regulations. Charity Work & Community Engagement: Partner with chosen charities and promote their initiatives. Encourage and facilitate staff participation in charity activities. People-Focused KPIs: Employee Engagement & Satisfaction (survey to be implemented). Participation rate in engagement programs (EAP, staff events and charities) Staff Turnover & Retention: Staff turnover rate and average tenure. Retention of high performers. Training & Development: Completion rate of mandatory training (Training HubE Training). Number of training hours per employee. Internal Promotions & Career Advancement: Percentage of vacancies filled by internal promotions. Percentage of promotions from within. Success rate in leadership programs. Workplace Safety & Compliance: Number of safety incidents or violations reported. Compliance rate with mandatory safety training and certifications. Audit results related to workplace safety and employee well-being. Environmental, Social, and Governance (ESG): Ensure the hotel has maintains its Gold Medal award for Green Tourism by upholding our three pillars: Planet, People, and Community. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
