The Digital & Artificial Intelligence Lead is the strategic enabler of Tekpak 2.0. This is a principal-level technical leadership role not a support function with full accountability for the digital transformation agenda and direct, auditable P&L outcomes. The role owns its initiative portfolio entirely. Where a process, tool, or system falls within the digital or AI domain, this role owns delivery of it. This role reports directly to the Technical Director, but will actively work with the Operations Director and his direct reports to mobilise initiatives. Key Responsibilities Strategic Leadership & Digital Mandate Own and execute the Tekpak Digital Strategy a board-level initiative with direct accountability to the Technical Director and measurable P&L milestones. Govern the full digital initiative portfolio: Develop every initiative to have a business case, measurable outcome, delivery timeline, and a single owner this role. Represent digital and AI capability at board and leadership level, translating technical complexity into commercial outcomes. Process Automation & Operational Efficiency Under the direction of the Operations Director, analyse operational processes across all business functions identifying where AI and digital tooling can remove cost, reduce manual effort, and improve throughput. Design and implement Digital & AI projects to improve operational efficiency, working collaboratively with department leads to ensure solutions are adopted and embedded. Track, verify, and report all operational savings against the P&L providing the evidence base for performance review. ERP Governance & Data Intelligence Under the direction of the Technical Director, govern the company ERP system ensuring it is configured, adopted, and continuously improved to support project delivery and business reporting. Work with the management team to identify data gaps and reporting weaknesses, then design and deliver the tooling and dashboards required to give leadership real-time business intelligence. Eliminate data fragmentation across the business replacing manual reporting and disconnected processes with integrated, reliable digital systems. Digital Products & Commercial Innovation Work with the Technical Director and Operations Director to identify and develop digital product opportunities exploring how Tekpak's engineering expertise can be packaged into scalable, sellable technology offerings. Research, evaluate, and present business cases for new digital revenue streams, assessing market opportunity, development investment, and commercial model. Where approved, lead the design and delivery of digital products managing scope, timelines, and stakeholder expectations from concept through to launch. Engineering Digital Tooling Working under the direction of the Technical Director, analyse engineering workflows across design, build, programming, and commissioning identifying where AI and digital tooling can reduce effort, improve quality, and accelerate delivery. Implement approved digital tools in collaboration with engineering leads ensuring adoption without duplicating delivery accountability held by existing technical roles. Ensure all digital tools introduced into regulated environments meet the applicable pharma validation and documentation standards. Aftersales Division Digital Enablement Work with the Aftersales management team to analyse service delivery processes and identify digital tools that improve responsiveness, reduce cost-to-serve, and support revenue growth. Implement approved digital and AI solutions to enable the Aftersales Division to operate with greater efficiency, visibility, and commercial control. Financial Accountability Hold full budget accountability for all digital tools, platforms, and third-party licences reporting actual vs. forecast to the Technical Director and Board. Provide clear, auditable P&L evidence for all claimed savings verified over two consecutive months before formal recognition. Cybersecurity, Compliance & Risk Ensure all digital systems and AI tools meet the cybersecurity and data handling standards required by Tekpak's regulated client environments (GDPR, 21 CFR Part 11, ALCOA+). Own digital risk identification, vendor management, and compliance reporting to the Technical Director and Board. Cross-Functional Collaboration & Change Leadership Work under the direction of the Technical Director and in close partnership with the Operations Director and functional management team ensuring all digital initiatives are aligned to business priorities and operationally grounded. Lead change management for all digital tool introductions, working with management to ensure new workflows are understood, adopted, and embedded as standard practice. Skills: Software Development Strategy
The Spares & Service Coordinator is the operational hub of Tekpak's Aftersales Division. This is a primarily an office-based role responsible for processing spares orders, scheduling dedicated field engineers, and managing the administration that keeps the division running. However some travel domestically may be required. Speed, accuracy, and customer responsiveness are the hallmarks of success in this role. Travel Requirements, up to 25% occasional domestic site visits, vendor sites and or client sites. Primarily domestic. Key Responsibilities Spares Management Process inbound spares enquiries and orders from initial quote through to delivery confirmation. Maintain spares inventory, ensuring critical parts for key accounts are appropriately stocked. Identify parts from machine drawings and bills of materials; source and procure at target margin. Track and manage warranty vs. chargeable requests, ensuring correct classification and invoicing. Service Scheduling & Coordination Schedule field engineer visits preventive maintenance, corrective callouts, and installations. Manage the service calendar, balancing engineer availability, customer urgency, and geography. Raise service orders, purchase orders, and work orders in Integro ERP. Coordinate engineer logistics travel, accommodation, tools, and parts. Track and close out service jobs timesheets, job reports, and invoicing. Customer Administration Maintain customer records, machine asset registers, and service history logs. Manage service contract records renewal dates, scope, and response time commitments. Act as first point of contact for customer spares and scheduling enquiries. Support management with KPI reporting and management information. Essential Requirements 3+ years in technical coordination, service administration, or spare parts machinery, automation, or capital equipment preferred. Strong organisational skills able to manage multiple concurrent priorities with precision. Ability to read and interpret engineering drawings and bills of materials to identify spare parts. Proficient in ERP, CRM, or service management systems; strong Microsoft Office skills. Customer-facing experience professional, responsive, and solution-focused. Commercial awareness understands margin, lead time, and the importance of accurate invoicing. Preferred Requirements Experience in an aftersales, field service, or technical support environment. Familiarity with pharma, life science, MedTech, or food industry supply chains. Experience using Integro ERP or equivalent project-based ERP system. Understanding of packaging machinery components motors, drives, pneumatics, conveyors. Skills: Administration Organisational Skills Service Delivery Client Service
