Project Manager - Organisational Change & Transformation Location: Ireland Work Type: Permanent / Full Time Job Ref: 1204368 We are seeking a results-driven Project Manager with proven experience leading complex transformation projects in fast-paced enterprise environments. Strong stakeholder management, strategic delivery, and full project lifecycle ownership are required. Key Skills: Project & Change Management (Agile, APM PMQ, Lean Six Sigma) Stakeholder Engagement & Communication Business Acumen & Strategic Thinking Risk, Scope & Resource Management MS Office Suite (Excel, Word, PowerPoint), Microsoft Project Strong problem-solving, facilitation & influencing skills Experience in large-scale, multi-sector environments #J-18808-Ljbffr
As an L1 Service Desk Agent, you will be responsible for handling incoming technical support requests, troubleshooting IT issues, and providing prompt resolutions or escalating where necessary. You will work closely with a team of IT professionals, ensuring high-quality service delivery to clients, primarily based in Ireland. This role requires strong communication skills, a customer-focused approach, and the ability to work efficiently in a fast-paced environment. Key Responsibilities Serve as the first point of contact for clients, handling IT support queries via phone, email, and ticketing system. Provide first-level troubleshooting for hardware, software, network, and system-related issues. Accurately log, prioritize, and track incidents, ensuring timely resolution or escalation to L2/L3 teams when required. Guide users through basic troubleshooting steps and provide clear instructions. Work with internal teams to resolve client issues efficiently, maintaining a high level of customer satisfaction. Ensure all support tickets and documentation are updated in the system. Follow ITIL-based service desk processes and best practices. Stay updated on new technologies and internal processes to continuously improve service delivery. About You Previous experience in an L1 Service Desk, IT Support, or Customer Service role within an IT environment. Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users. Excellent phone manner and a customer-focused approach. Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts. Experience using ticketing systems (e.g., ServiceNow, Zendesk, or similar). Ability to work well under pressure in a fast-paced environment. Strong problem-solving skills and attention to detail. IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are a plus. This is a permanent, full-time role based in Sandyford with the opportunity to develop your IT career in a growing and innovative company. If you are passionate about IT support and enjoy working in a customer-facing role, we would love to hear from you! #J-18808-Ljbffr
Job Title: System Administrator (MCP Certified) Location: Waterford/Dublin, Ireland Job Type: Permanent About the Role: We are seeking a highly skilled System Administrator (MCP Certified) to join our client’s IT team. This is a fantastic opportunity for an experienced IT professional who thrives in a fast-paced environment, ensuring smooth and efficient IT operations. The role offers exposure to cutting-edge technologies and a chance to work in a collaborative team setting. Key Responsibilities: Manage and maintain IT infrastructure, including servers, networks, and cloud-based solutions. Provide technical support and troubleshooting for hardware, software, and network issues. Implement and maintain security protocols, ensuring system integrity and data protection. Monitor system performance and conduct regular updates, backups, and maintenance. Manage Microsoft 365, Active Directory, and Windows Server environments. Ensure compliance with IT policies and best practices. Collaborate with cross-functional teams to support IT projects and system upgrades. Document IT processes, procedures, and troubleshooting guidelines. Key Requirements: MCP Certification (Microsoft Certified Professional) is required. Minimum of 3-5 years of experience in a similar IT Systems Administration role. Strong knowledge of Windows Server, Active Directory, Microsoft 365, and Virtualization (VMware/Hyper-V). Experience with network configuration, firewalls, and security best practices. Proven ability to manage and troubleshoot IT infrastructure in a corporate environment. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills. Ability to work both independently and as part of a team. Desirable Skills: Experience with cloud platforms (Azure, AWS) is an advantage. Knowledge of PowerShell scripting for automation. ITIL certification or experience in IT service management frameworks. #J-18808-Ljbffr
Job Title: L1 Support Engineer – Laptop Rollout (Contract) Location: Dublin (Multiple Sites) Duration: 4-6 Months (Potential for Extension) We are seeking multiple L1 Support Engineers to assist with a large-scale laptop rollout and M365 upgrade across multiple sites in Dublin . This is a contract role with an initial duration of 4-6 months , with the possibility of extension. Key Responsibilities: Deploy, configure, and upgrade laptops across various client sites. Support Microsoft 365 upgrades , ensuring a smooth transition for end-users. Provide first-level troubleshooting for hardware, software, and network-related issues. Assist with user onboarding, including profile migration, application installations, and system setup. Document and report deployment progress, ensuring timely issue resolution. Work closely with the IT team to coordinate logistics and meet project timelines. Requirements: Previous experience in IT support, desktop support, or rollout projects . Strong knowledge of Windows environments, Microsoft 365, and basic networking . Excellent troubleshooting and communication skills. Full driving license required, as travel between sites will be necessary. Ability to work independently and efficiently in a fast-paced environment. This is a great opportunity for IT professionals looking to gain hands-on experience in a large-scale deployment project. If you have the technical expertise and a proactive mindset, we’d love to hear from you! #J-18808-Ljbffr
