Senior Operations Analyst (Trade Support) Dublin Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide. THE ROLE Our Operations Analysts are responsible for managing the clearance, settlement, and reconciliation of trades and positions on behalf of trade desks across the firm. Operations Analysts work closely with traders, finance, compliance, brokers and custodians, and firm customers to ensure timely settlement of trades, accuracy of books and records, and avoidance of unanticipated risk to both the firm and its customers. This team also has the opportunity to work closely with software engineers to further automate and enhance robustness of the firm’s operations workflows and to enable trading and customer offerings in new markets and asset classes. Operations Analysts not only become experts in the logistics and mechanics of trade clearance and settlement, but they also play a crucial role in the ability of the firm to conduct trading efficiently and safely, perform challenging and stimulating data analysis, and participate in the architecture of new systems and controls. This is a great role for a candidate looking to start a career in the financial industry, or for a candidate already in the early stages of a career in this space who is looking for a more challenging role with greater responsibility. THE CANDIDATE: Bachelor's degree required; specialization in math, computer science, business, finance or related disciplines. Experience with VBA, SQL and/or scripting (i.e. Python) preferred. Experience in operations, trade support or related experience is advantageous. 0-5 years experience at a bank/consultancy firm is advantageous. Ambitious and self-motivated, with the ability to use own initiative. Excellent problem solving and analytical skills; including effective troubleshooting in a fast paced, time critical environment. Strong communication (verbal and written), and excellent organisational skills are essential. THE PROCESS After passing an application screening, candidates will be sent an online programming test via email from a service called HackerRank as a first step of the process. This is to gain an understanding of the candidates coding ability. Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
At Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place. We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion. At Jensen Hughes, diversity is ingrained in our culture -- we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks. Job Overview Jensen Hughes has a rare and exciting opportunity for a talented Associate Fire Engineer to join our Dublin team and help us drive excellence across our projects and deliver world-class life safety solutions to our diverse client base in 2024. This is a key hire for our ever-expanding Dublin team. You will not only lead on some of the industry’s most exciting projects but also have a key role in shaping the future talent within our teams through mentorship and development opportunities. Our Dublin team has had a record-breaking year with some truly impressive successes to shout about; now is a great time to join us. Why join us to grow your career? What if I told you 74% of our current Directors/Technical Directors in the UK & Ireland started their career with us as graduates? Exciting right! We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Italy, and the UK & Ireland. Our reputation for providing innovative, design-focused solutions has made us the consultant of choice for many of Europe’s leading property clients. As a Fire Engineer, you will be an integral part of a dynamic technical team, working with our experienced Engineers alongside other teams including our Forensics division on leading technical projects. Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team that always strives to do the right thing for our people, clients, and communities. You will be given the opportunity to progress rapidly. Jensen Hughes encourages all Engineers to achieve chartered status and offers help and support during the process. Responsibilities Manage large and complex projects to ensure successful delivery to important clients. Work on a huge portfolio of projects across Ireland and anywhere in the world, involving all kinds of buildings. Be proficient in Computational Fluid Dynamics (CFD) modeling and analysis for smoke movement. Develop and use other forms of Computer Modeling software such as CFAST, Pyrosim, and Pathfinder to provide alternative fire engineering solutions. Manage personnel in a team of engineers in addition to mentoring and training graduates. Client-facing role requiring relevant experience and confidence to deal with construction-related queries. On-site experience is necessary to carry out fire safety surveys on various building types. Contribute to Business Development and find new clients to help grow the business. Requirements and Qualifications A background in fire engineering, preferably within a consultancy environment. A Bachelor's degree or higher in Fire Engineering or a similar field. Ideally working towards becoming a Chartered Engineer. The right to work in Ireland. Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. #J-18808-Ljbffr
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. The Opportunity The Solutions Architect will work with Client, Product and Engineering stakeholders to ensure the platform meets business needs. You will develop an understanding of our existing IT infrastructure while actively searching for areas of improvement. You will streamline workflows by implementing innovative technical solutions. You will ensure the solutions serve the long-term business objectives. You will evaluate existing and emerging technologies on a regular basis. What You Will Do: Design the solutions and software architecture alongside the Enterprise Architect to ensure Product and Engineering can implement the solutions according to platform needs. Work with key stakeholders to identify problem areas (functional and non-functional). Propose technology solutions to business challenges. Drive PoCs, defining the key success (or failure) criteria. Write comprehensive documentation in a well architected fashion. Collaborate with Product Owners to translate business requirements into software designs and specifications. Participate in and document decisions and outcomes of working meetings with Product Management, Software Engineers and other stakeholders. Define requirements by performing in-depth analysis as needed at the business, systems and data levels. Create relevant diagrams and documents to define and present solutions to the Software Engineering teams. Present and discuss proposed requirements, specifications and solutions to internal and external stakeholders. Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. Who You Are: Demonstrate 10+ years of software architecture experience. Excellent analytical skills. Good understanding of cloud native infrastructure (AWS preferred). Solid understanding of enterprise level software and SaaS products. Familiarity with coding languages, operating systems, and databases (Java preferred). Understanding of key engineering concepts and principles. Understanding of process optimization and deployment. Experience working with various infrastructure platforms. Ability to organize and prioritize critical projects. Interest in new and developing technologies. Strong document management skills including Information Architecture. Strong capabilities in the areas of critical thinking, problem solving, verbal and written documentation, teamwork, collaboration and ownership. Strong interpersonal skills. Excellent verbal and written communication skills. Capability to collaborate across the whole function. BSc in Computer Science, Engineering or a related field. Working at Flywheel We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture. We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week. Flexible vacation time. Great learning and development opportunities. Benefits that help you live your best life. Parental leave and benefits. Volunteering opportunities. If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that. Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be. Inclusive Workforce Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you. #J-18808-Ljbffr
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. The Opportunity This role requires 8+ years of software engineering and delivery experience. You will be able to communicate effectively across the organization, display strong tech skills and be part of a team that wants to implement a culture of Continuous Improvement. You will have relevant programming and leadership experience, valuing autonomy and responsibility alongside good tech knowledge. What You Will Do: Design and develop large scale enterprise Java applications Contribute to and deliver the architecture roadmap Build and maintain (with DevOps) the Continuous Integration framework, including integration with the Agile Project Management tool, code repositories and CI pipelines Work alongside the Product team to define requirements and acceptance criteria Work with Quality Engineers to define the testing approach Contribute to the definition of NFRs comprising performance, security and maintainability Assist in the technical roadmap planning to ensure we can deliver features alongside addressing technical debt and associated workstreams Design and implement key metrics that demonstrate incremental improvement to the team output Have a strong focus on iterative software development, adding incremental value to the product Who You Are: Demonstrable experience of at least 8+ years in Java programming Strong knowledge of Core Java, Spring, Spring Boot and Hibernate Messaging pattern experience (Kafka, ActiveMQ) Knowledge of database design principles, complex joins, query optimization, index management, integrity checks, statistics and isolation levels Solid experience in Automated Testing spanning unit, integration and functional testing Solid Agile Project Management tooling experience (JIRA e.g.) Excellent analytical and problem-solving skills Strong communication and teamwork skills Solid experience in code quality tools integration, version control management Capability to collaborate with several other developers and mentor junior team members A degree in Computer Science, or a related subject is beneficial Working at Flywheel We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture. We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week Flexible vacation time Great learning and development opportunities Benefits that help you live your best life Parental leave and benefits Volunteering opportunities If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that. Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be. Inclusive Workforce Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you. #J-18808-Ljbffr
At Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely related risk management fields — from accessibility consulting, risk and hazard analysis, process safety and forensic investigations to security risk consulting, emergency management and digital innovation. As we champion best practices, set industry standards and support communities with innovative solutions, we are making the world a better place. We believe that creating and sustaining a culture of trust, integrity and professional growth fundamentally includes a sustained commitment to Diversity, Equity, and Inclusion. At Jensen Hughes, diversity is ingrained in our culture -- we accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, or socioeconomic background. Our differences and uniqueness are celebrated and reflected in our wide range of Global Employee Networks. Job Overview Jensen Hughes has a rare and exciting opportunity for a talented Fire Engineer to join our market-leading Dublin team and help us drive excellence across our projects and deliver world-class life safety solutions to our diverse client base in 2025! Our Dublin team has had a record-breaking year with some truly impressive successes to shout about, now is a great time to join us. Why join us to grow your career: We are the largest fire consultancy in Europe with offices located in Belgium, Finland, Denmark, Italy, and the UK & Ireland. Our reputation for providing innovative, design-focused solutions has made us the consultant of choice for many of Europe’s leading property clients. As a Fire Engineer at Jensen Hughes, you will be an integral part of a dynamic technical team, working with our experienced Engineers alongside other teams including our Forensics division on the industry’s leading technical projects. Working with us offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients, and communities. You will be given the opportunity to progress rapidly. Jensen Hughes encourages all Engineers to achieve chartered status and offers help and support during the process. Responsibilities Preparing fire strategies for a wide range of buildings using relevant codes. Taking the lead on technical projects. Managing medium/large size projects including fee proposals and invoicing. Being the expert to our clients and that all-important first point of call. Leading discussions with the design team, building control, and fire service. Attending industry conferences to network and embrace industry trends and best practices. Requirements and Qualifications To set you up for success in this role from day one (at a minimum) the following qualifications/experience are required: A background in fire engineering, preferably within a consultancy environment. A bachelor’s degree or higher within fire engineering or a similar field such as mechanical engineering. Ideally working towards becoming a Chartered Engineer. The ability to undertake work independently. Jensen Hughes is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr
Work Type: Contract with the potential to become Full Time Location: Ireland, Remote Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success. Job Description: As a Customer Success Manager for our Middle East and North Africa regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy. Responsibilities: Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience. Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client. Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization. Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns. Educate clients on new platform features, DSP partners, services, and relevant practices. Educate and grow the programmatic buying knowledge of clients. Requirements: Experience in advertising technology or a related field. 3+ years of experience in a DSP/programmatic work environment. Ability to adapt quickly to a rapidly changing technology environment. Ability to learn complex software applications and thrive in a fast-paced, digital environment. Excellent written and verbal communication, organizational, & time management skills. A passion for achieving higher levels of growth and development with Bidease. Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner. Comfortable working with multiple clients and accounts at a time across a diverse set of industries. Ability to analyze and interpret significant amounts of data. Ability to speak, read, and write in English fluently. Apply for this job #J-18808-Ljbffr
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a talented Associate Digital Measurement Lead. You will assist our Retail Media business to measure, understand and optimize inventory performance. Work with Media Planning team to develop effective media plans for clients & Tesco. You’ll get to support the most relevant client engagement strategies & solutions aimed at growing retailer loyalty and build brand value. What you'll be doing: Maximize inventory value through enhanced pricing, selling models and inventory management. Drive demand by enabling the Media Planning teams with the right measurement & insights. Drive and capture CPG and Agency demand through greater sales governance and principles. Analyse and report on media performance and market trends to maximize value creation via our portfolio of established Media solutions. Uncover insights and provide clear and concise recommendations to help sales team seize opportunities and drive conversations with agencies and clients. Collaborate with internal and external teams to provide input into helping shape and launch emerging solutions. Actively demonstrate the dunnhumby values and behaviours. What you can expect from us: We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working: At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Will you require sponsorship now or in the future to be able to work in the country the role will be located? * Select... I confirm that all information I have provided in this application is true and accurate' * Select... Have you worked at dunnhumby before? * Select... Global Diversity and Inclusion Questions At dunnhumby, we utilise our diversity of thought as our competitive edge . We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of. What best describes your gender Select... By checking this box, I consent to dunnhumby collecting, storing, and processing my responses to the demographic data surveys above. #J-18808-Ljbffr
This is a rare and exciting opportunity to build a global revenue function from the ground up. As Global Revenue Controller, you will design, lead, and scale a brand-new centralized revenue team, playing an important role in shaping the future of revenue recognition at Inizio. You'll guide transformational change, establishing the best processes, advocating automation, and ensuring seamless integration of revenue operations across a fast-growing, global business. Working closely with Finance, Operations, Legal, and IT, you'll develop and execute a strategic vision that not only ensures compliance but also supports innovation, growth, and new service models. This is more than just a leadership role—it’s a game-changing opportunity to define how Inizio approaches revenue accounting on a global scale. If you’re someone who thrives on building high-performing teams, driving process transformation, and making an impact, this is your chance to shape something truly extraordinary. Role Responsibilities Revenue Management Lead the centralized Revenue function , ensuring global consistency in revenue recognition and compliance with IFRS 15/ASC 606 . Oversee month-end and quarter-end close processes , supporting FP&A in revenue forecasting and reporting. Integrate revenue accounting for new acquisitions , ensuring seamless financial operations and compliance. Process Change & Transformation Develop scalable, automated revenue recognition processes across divisions and teams. Guide process standardization and automation , using finance technologies (Oracle PPM, FinancialForce, Maconomy). Establish SLAs, KPIs, and performance metrics , ensuring efficiency and alignment with business needs. Build, develop, and lead a global Revenue team , ensuring financial governance. Key liaison between Finance, Operations, Legal, and IT , aligning revenue processes with our goals. Foster a culture of collaboration, accountability, and continuous improvement within the revenue function. What do you bring to the Role? Expertise in Revenue Accounting – 10+ years of experience in accounting, with 5+ years leading a revenue function; knowledge of IFRS 15/ASC 606 . Process & System Transformation – Track record in process reengineering, automation, and finance technology implementation (e.g., Oracle PPM, FinancialForce, Maconomy). Strategic Leadership & Collaboration – Ability to drive execution, partnering with Finance, Operations, Legal, and IT to align revenue processes with business objectives. Strong Internal Controls & Compliance – Experience managing SOx compliance, audit processes, and financial governance in a global environment. People Leadership & Development – Accomplished in building, leading, and mentoring teams across diverse cultures and business practices. Communication – Strong stakeholder management, with the influence senior leaders and drive change at all levels. What we offer Great compensation package Company bonus scheme Company pension plan Hybrid working arrangement - 2 days in Manchester city centre office or Dublin - City West office. The Global Revenue Controller will report into the Head of Global Order to Cash with a dotted line into the Head of Group Finance. This role is based in Manchester, UK or Dublin, Ireland on a hybrid basis. Our Pledge At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. #J-18808-Ljbffr
Sr. Manager, Practice Development - Customer Success - UKI Remote, United Kingdom GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. About the Role: As the Sr. Manager, Practice Development, Customer Success at GitLab, you will be responsible for the practice development of our paid Success Tiers, ensuring scalable and consistent world-class customer experiences and measurable outcomes. You will act as a center of excellence, developing and standardizing methodologies, playbooks, frameworks, and enablement materials that empower our global delivery teams. Over time, you will build and manage a team dedicated to driving delivery excellence, ensuring consistency and efficiency in our paid success offerings. This role reports directly to the VP of Customer Success and plays a critical role in achieving GitLab’s growth and retention goals. The Role: The Sr. Manager, Practice Development, Customer Success will be responsible for defining and evolving best practices in customer success service delivery, leveraging insights from the software and professional services industries. You will create and refine structured engagement models, success frameworks, and service blueprints that drive measurable customer value. A key aspect of this role is ensuring that GitLab’s paid success tiers remain differentiated, scalable, and aligned with customer needs across industries and geographies. This role will focus on: Establishing repeatable, scalable engagement models for paid success services. Defining service delivery methodologies that align with business outcomes. Creating and maintaining a library of best practices, frameworks, and tools for global delivery teams. Partnering with the customer-facing teams to refine and improve the adoption strategies and value realization methodologies. Standardizing performance metrics and quality benchmarks to measure service effectiveness and impact. Key Responsibilities: Practice Development & Standardization: Define and evolve best practices for delivering paid success services, ensuring consistency and excellence across engagements. Content & Enablement: Develop methodologies, playbooks, toolkits, and training programs to support global delivery teams in executing success engagements. Operational Excellence: Establish scalable processes and frameworks that improve the predictability and effectiveness of our paid Success Tiers. Service Design & Evolution: Collaborate with product, sales, and customer success teams to design and refine service offerings that align with customer value expectations and desired outcomes. Metrics & Reporting: Define and implement key performance indicators (KPIs) to measure the impact and effectiveness of paid success engagements. Customer Experience & Adoption: Partner with stakeholders across Customer Success, Sales, and Product to refine onboarding, adoption, and value realization strategies. Cross-functional collaboration: Work closely with business unit leaders to influence product roadmaps, success strategies, and customer engagement models. Industry Benchmarking: Leverage insights from the software and professional services industries to refine GitLab’s approach to customer success delivery. Stakeholder Engagement: Engage with internal stakeholders such as finance, sales operations, and customer success leadership to drive alignment in service execution. Thought Leadership: Act as a subject matter expert, providing guidance on best practices in customer success, service delivery, and practice management. Coaching & Development: Mentor and develop team members, ensuring continuous improvement in skills and capabilities within the practice. Ideal Candidate Profile: Proven experience in customer success, professional services, or practice development within the software or technology sector. Service & Methodology Development: Strong background in designing and scaling structured success programs, engagement models, and playbooks. Leadership & Influence: Ability to drive alignment and adoption of best practices across globally distributed teams. Customer-Centric Mindset: Deep understanding of customer needs, business value drivers, and success measurement methodologies. Operational & Analytical Acumen: Experience in defining and tracking KPIs to measure Success Tiers performance and effectiveness. Communication & Change Management: Strong ability to communicate, train, and drive change across internal teams and stakeholders. Business Acumen: Experience in working with go-to-market strategies, financial modeling, and revenue impact analysis for service offerings. Strategic Thinking: Ability to develop long-term plans for evolving Success Tiers and adapting to market needs. Collaboration & Influence: Experience working cross-functionally with sales, product, finance, and operations teams to drive service adoption and execution. #J-18808-Ljbffr
Customer Success Manager, Commercial UKI Dublin Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making, and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand, and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io . RESPONSIBILITIES Partner with customers’ senior executives to uncover business pain and strategically map Gong’s value. Drive engagement & adoption across the user base and foster enthusiastic, passionate customers. Establish a trusted relationship with each customer and drive continuous value of our products. QUALIFICATIONS 2+ years of relevant work experience, in a CSM, Account Management, AE, or SDR role managing 50+ accounts. Demonstrated background in developing and managing commercial relationships and renewing contracts. Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty. Excellent verbal and written communication skills. Previous B2B SaaS and enterprise software experience. YOU ARE Passionate about providing an exceptional customer experience. Creative, resourceful, detail-oriented, and well-organised. A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment. Someone who flourishes when given responsibility and a sense of ownership. YOU’LL GET TO Proactively own and manage the success of a portfolio of accounts, serving as the main point of contact. Develop individual success plans for your customers ensuring adoption, retention, and expansion across your book. Lead all QBR activity within your book. Some international travel will be required. Challenge yourself and take your career to the next level. PERKS & BENEFITS Education & learning stipend to support your personal growth and development. Annual Leave / Paid Parental leave to support you and your family. Company-wide recharge days each quarter. Work from home allowance to help you succeed in a remote environment. Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success and do not discriminate based on race, colour, religion, age, or any other basis protected by law. #J-18808-Ljbffr
