Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Consultancy Services Contact: UKI.recruitment@tcs.com (subject: "Application Support Request") Role: Back Office Support Agent Job Type: Fixed Term – 11 months Location: Letterkenny – Office based for approximately 3 weeks of training, then hybrid (3 days in office) Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. TCS is a purpose‑led transformation company built on belief. We do not just help businesses transform through technology – we support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters through challenging projects demanding ambitious innovation and thought leadership. Seeking customer‑focused professionals with a can‑do attitude? The Role We are looking to build a progressive, innovative, and expert team with diverse backgrounds and perspectives who will champion our customers’ needs. The Back Office Processor will handle various enquiries and requests related to personal data & information maintained across a variety of business applications & programs. Core hours are 9:00 am – 5:30 pm with some flexibility to start earlier. Your Responsibilities Work accurately and efficiently to meet quality standards, ensuring customers receive correct and timely information to support delivery of SLAs and key performance indicators, including customer feedback metrics. May include risk‑based decision making. Focus on continual personal development and skill acquisition to support service delivery across multiple channels and customer demands. Observe contractual and legal obligations by adhering to TCS’s corporate policies, procedures, and guidelines, including Data Protection, Information Security, Anti‑Financial Crime and other compliance policies. Achieve individual, team and department SLAs/KPIs and other measures that support effective service delivery, including customer outcome measures and other client‑centric metrics. Manage own workload to ensure personal and team targets are met. Display flexibility for other issues or tasks as they arise. Use a computerized system for tracking, information gathering, providing information, referrals, and routine troubleshooting. Meet or exceed daily productivity standards in line with set quality standards and all service level timelines. Your Profile Professional manner with excellent verbal and written communication skills. Attention to detail and accuracy. Excellent interpersonal and customer service skills. Ability to prioritise own workload, work to strict deadlines and manage time effectively. Ability to work both independently and as part of a team. Motivate and support co‑workers to attain team and department goals; provide assistance when needed. Discretion in handling confidential and sensitive information. Use feedback to identify opportunities for continual performance improvement. Flexibility/adaptability to change. Demonstrate initiative and a drive for results. Good organisational skills and time management. Experience in a customer service environment specializing in Life Assurance and Pension services (or a similar domain). TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages include pension, health care, life assurance, laptop, phone, extensive training resources, and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability‑inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria. If you would like to opt in, email UKI.recruitment@tcs.com . If you need any adjustments to the application process or interview, contact UKI.recruitment@tcs.com (subject: "Adjustment Request") or call TCS London Office 020 3155 2100 / +44 204 520 2575 . We welcome requests prior to completing the application and at any stage of the recruitment process. Beware of Fraudulent Offers TCS does not request any payment or security deposit from candidates at any stage. We are not authorised to collect money on behalf of third parties. If you suspect fraudulent activity, report it to UKI.recruitment@tcs.com . Due to the high volume of applications, we will not be able to contact all applicants individually on the status of their application. If you have not received a direct response within 30 days, your application will be considered unsuccessful. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
