A leading technology consulting firm in Donegal seeks a Service Desk Team Lead to guide a talented team in delivering outstanding technical support for global clients. With responsibilities including team management, service delivery oversight, and quality assurance, this position ensures high satisfaction and operational excellence. Join us for world-class career opportunities and a supportive team environment. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny, Co. Donegal (Onsite - with flexibility on hybrid model once training has been completed). Working Model: 24/7 cover Interviews: Ongoing with envisaged start dates from February 2026 Are you keen to kick start your career in the IT space? Ready to join a global company in Donegal where you can shape your career, gaining access to endless learning opportunities? Helpdesk Associate! Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption. Growing with Technology – You’ll gain hands‑on experience with cutting‑edge tools and enterprise platforms, building skills that keep you ahead in the tech industry. Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge‑sharing and mentorship help you learn and succeed every day. The Role As a Helpdesk Associate , you’ll play a vital role in ensuring smooth technology experiences for all enterprise users. Your support will directly enable teams to stay productive and deliver critical projects without disruption. In this role, you’ll be part of a strong, collaborative team of over 100 professionals, working together to deliver exceptional enterprise support. The position includes a rotation of evening, night, and occasional weekend shifts, ensuring balanced coverage while supporting global operations. Role will require shifts covering 24/7 service. You’ll have the opportunity to: Work with global customers in sectors such as finance, healthcare, manufacturing, and technology. Support cutting‑edge enterprise tools and platforms , including cloud services, collaboration suites, and security technologies. Gain exposure to large‑scale IT environments , learning best practices in service delivery and incident management. Collaborate with experienced technical teams , giving you insight into advanced troubleshooting and enterprise‑level solutions. Contribute to digital transformation initiatives , helping organizations adopt modern technologies and improve efficiency. This role is not just about resolving issues—it’s about being a trusted partner in delivering seamless technology experiences that power business success. Your responsibilities Be the first point of contact for IT‑related queries through phone, email, or our support portal, ensuring a helpful and welcoming experience. Record and organise requests in the IT service management tool, making sure issues are prioritised appropriately. Assist with troubleshooting hardware, software, and network concerns, guiding users toward quick solutions. Provide clear, step‑by‑step support for common tasks like password resets or application access. Work collaboratively by passing more complex issues to specialist teams when needed, following agreed timelines. Keep accurate notes of actions taken so colleagues can easily follow up if required. Support user access needs, including account set‑up and permissions, while maintaining security standards. Help with password and authentication support, ensuring users can access systems smoothly. Contribute to our knowledge base by updating articles for frequently asked questions. Stay alert to system notifications, addressing potential issues early and informing teams of critical events. Communicate professionally and empathetically, focusing on positive user experiences. Aim for timely resolutions and high satisfaction, working toward team performance goals. Maintain strong performance standards, supporting service quality and reliability. Your Profile Essential skills Strong Communication Skills – Ability to explain technical concepts clearly and professionally to non‑technical users. Basic IT Troubleshooting – Familiarity with diagnosing and resolving common hardware, software, and network issues. Customer Service Orientation – Empathy and patience when handling user queries and concerns. Knowledge of Operating Systems – Understanding of Windows predominately. Documentation Skills – Ability to maintain accurate records and update knowledge base articles. Time Management & Prioritisation – Managing multiple requests efficiently while meeting SLAs. Desirable skills/knowledge/experience Experience with Ticketing Systems – Ability to log, track, and update incidents in ITSM tools (e.g., ServiceNow, Jira). Account & Access Management – Handling password resets, MFA, and user permissions securely. Understanding of Enterprise Applications – Exposure to tools like Microsoft 365, collaboration platforms, and business apps. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents. ITSM Certification such as ITILv3 or ITILv4. Bachelor’s Degree level in education. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.co to report any fraudulent activity. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
Role: Amazon Connect Implementation and Support Engineer Job Type: Permanent Location: Letterkenny Onsite Ready to utilise your skills in the Senior Middleware Administrator? Are you looking for an exciting opportunity work in an IT infrastructure team supporting a government initiative? Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team? Join Tata Consultancy Services as an Amazon Connect Implementation and Support Engineer. Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team who challenge themselves every day. Collaborate with customers and stakeholders. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role The Amazon Connect implementation engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions. This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms. Key responsibilities The below outlines the main areas of responsibility. Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences. Configure call flows, IVR, contact routing, Lambda integrations, and third‑party tool integrations. Collaborate with stakeholders to understand business requirements and translate them into functional AWS Connect solutions. Configure AWS services such as Lambda, Lex, S3, DynamoDB, CloudWatch, and IAM for seamless integration with Amazon Connect. Manage integrations with CRMs, WFM tools, and analytics platforms. Monitor and troubleshoot operational issues and optimize performance. Create and maintain technical documents, SOPs, and knowledge bases. Your Profile Key skills/knowledge/experience: Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc., Programming and Scripting languages – JavaScript/Node.js, Python, JSON/YAML, SQL, etc., DevOps and CI/CD – Git, Code Pipeline, Jenkins or similar; deployment automation and version control for infrastructure Proficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect. Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML‑based authentication. Familiarity with contact center operations and ITIL/ITSM frameworks. Strong communication and stakeholder management. AWS Certification (AWS Certified Solution Architect – Associate/Professional). Degree/Diploma in computer science, information systems or relevant. Relevant experience in implementing Contact Centre solutions. Preferred experience in working with Amazon Connect implementations. Good to have AWS Certified (AWS Certified Cloud Practitioner, Solutions Architect or AWS Certified Developer). Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
If you need support in completing the application or if you require a different format of this document, please get in touch with us at UKI.recruitment@tcs.com with the subject line: “Application Support Request”. Job Type: Permanent Location: Letterkenny, Co. Donegal (Onsite - with flexibility on hybrid model once training has been completed). Working Model: 24/7 cover Interviews: Ongoing with envisaged start dates from February 2026 Do you have a proven track record in leading dynamic support desk teams? Are you keen to future proof your career with a leading IT organisation? Join TCS as a Service Desk Team Lead! Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thoughtful leadership. Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption. Growing with Technology – You’ll gain hands‑on experience with cutting‑edge tools and enterprise platforms, building skills that keep you ahead in the tech industry. Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge‑sharing and mentorship help you learn and succeed every day. The Role As a Service Desk Team Leader , you’ll guide a collaborative team to deliver exceptional technical support for global clients. Your leadership ensures smooth operations, timely resolutions, and a positive user experience across critical business environments. You’ll have the opportunity to: Lead and mentor a skilled team , fostering growth and knowledge‑sharing while maintaining service excellence. Work with global customers from Letterkenny Delivery Centre. Drive operational improvements and contribute to digital transformation initiatives using cutting‑edge tools and platforms. Collaborate with senior technical teams , gaining exposure to advanced troubleshooting and enterprise‑level solutions. You’ll be part of a strong team structure with rotational evening, night, and occasional weekend shifts, ensuring balanced coverage for global operations. Your Responsibilities: Lead and Support the Team Guide a team of helpdesk associates, ensuring smooth day‑to‑day operations and a positive work environment. Providing regular 1:1’s, creating a collaborative and secure work environment. People management activities, including performance reviews & motivating the team. Service Delivery Oversight Monitor ticket queues, prioritize tasks, and ensure SLAs are consistently met. Quality Assurance Review incident documentation and ensure adherence to processes and compliance standards. Ensure quality assurance and guides are maintained and delivered in service. Shift Planning and Coverage Organize fair rotation for evening, night, and weekend shifts, maintaining balanced workloads. Performance Management Track KPIs, prepare reports, and implement improvements to enhance service quality. Customer Experience Focus Ensure professional, empathetic communication and high satisfaction across all interactions. Monitoring and management of CSAT Survey’s. Knowledge Base Management Oversee updates to documentation and encourage team contributions for recurring issues. Driving creation of new knowledge creation, process documentation and adoption rates. Mentorship and Development Coach team members, provide feedback, and support their growth through training and knowledge‑sharing. Continuous Improvement Identify opportunities for process optimization and automation to improve efficiency. Your Profile: Essential Skills/Knowledge/Experience: Leadership & People Management – Ability to guide, motivate, and develop a team while fostering collaboration. Service Delivery Oversight – Experience managing Service Level Agreements. Meeting or exceeding SLA’s and managing KPI’s. Technical Knowledge – Solid understanding of IT support fundamentals (hardware, software, networking basics). Incident & Escalation Management – Strong understanding of Incident Management / Service Desk operations, frameworks and methodologies. Communication & Interpersonal Skills – Clear, empathetic communication with both team members and customers. Performance Monitoring – Ability to track KPIs, analyse trends, and implement improvements. Shift & Resource Planning – Experience organizing schedules for 24/7 operations, including rotations. Process & Quality Management – Familiarity with ITIL practices and continuous improvement methodologies. Decision-Making Under Pressure – Capability to resolve issues quickly and effectively in high-demand situations. Desirable skills/knowledge/experience: Strong experience in a similar role. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents. ITSM Certification such as ITILv3 or ITILv4. Bachelor’s Degree level in education. Strong knowledge in capacity management, resource planning, reporting & analytics. Experience working with ServiceNow. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” to request an adjustment. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
A global tech leader in Letterkenny is seeking a Helpdesk Associate. The role involves providing first-level IT support for various enterprise users and ensuring seamless technology experiences. Candidates should possess strong communication skills and basic troubleshooting abilities, ideally with a Bachelor's degree. This position offers competitive salaries, excellent training resources, and a supportive team environment. #J-18808-Ljbffr
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com with the subject line: “Application Support Request”. Join a global tech leader right here in Donegal With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role. We’re seeking an experienced Site Reliability Engineer (Azure) who brings a strong background in both development and operations, with hands on coding experience and advanced troubleshooting capabilities. Key responsibilities: Core responsibilities for this level include but are not limited to: Proven experience in both software development and systems operations, not a pure DevOps person, they must have developed and been part of the problem‑solving world during outages. Strong foundation in modern observability practices and tooling IaaC expertise, particularly with Terraform Production grade experience with container orchestration and cloud‑native technologies (primarily Microsoft Azure) Technical Requirements: Observability & Monitoring Experience implementing and managing comprehensive monitoring solutions Proficiency in setting up logging pipelines and alert management systems Ability to define meaningful SLIs, SLOs, and alert thresholds Experience with modern APM and observability platforms Infrastructure & DevOps Strong Terraform expertise, including multi‑provider configurations and module management using git submodules etc. Hands‑on experience with Kubernetes and container orchestration Knowledge of modern database systems and management Experience with IAM and access management automation Operational Excellence Strong background in incident management and response Experience conducting thorough root cause analysis Track record of implementing reliability improvements Experience with on‑call rotations and emergency response Preferred Skills: Advanced Observability Design and implementation of composite monitoring solutions Experience with user‑journey based monitoring Ability to create custom monitoring solutions for complex services Expertise in baseline establishment and threshold optimization Development & Automation Proficiency in Java, Python and Terraform Experience with GitHub Actions, particularly self‑hosted runners on AKS/EKS/GKE. Ability to read and debug Java and .NET applications Experience automating routine operational tasks Bonus Qualifications: Experience with GenAI integration and dataset training Knowledge of AI agent architecture and implementation Understanding of AI applications in SRE contexts (Kubernetes, monitoring, incident management) Personal Qualities: Strong problem‑solving abilities Excellent communication skills. Team‑oriented mindset Dedication to continuous learning Your Profile Essential skills/knowledge/experience: Basic Qualifications: Minimum Degree Required: Bachelor’s Degree Preferred Fields of Study: Information Technology, Systems Engineering, Cloud Architecture, Cybersecurity Relevant experience delivering technical analysis and review Site Reliability Engineering & Cloud Engineering experience Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or email Jennifer.long@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
Join to apply for the IT Service Desk Trainer role at Tata Consultancy Services Job Type: Permanent Location: Letterkenny, Co. Donegal (Onsite - with flexibility on hybrid model once training has been completed) Working Model: 24/7 cover Lead Recruiter at Tata Consultancy Services, Ireland Do you have a technical mindset with the capacity to foster a supportive training environment? Are you keen to future proof your career with a leading IT organisation? Join TCS as a IT Service Desk Trainer! Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption. Growing with Technology – You’ll gain hands‑on experience with cutting‑edge tools and enterprise platforms, building skills that keep you ahead in the tech industry. Thriving in a Dynamic Environment – Work in a fast‑paced, global setting where adaptability and problem‑solving are key, giving you opportunities to innovate and make a measurable impact every day. The Role As a Service Desk Trainer , you’ll design and deliver training programs that empower our technical support teams to provide exceptional service to global clients. Your expertise ensures team members are equipped with the knowledge, tools, and confidence to resolve issues efficiently and maintain a positive user experience. You’ll have the opportunity to: Develop and deliver engaging training sessions for new hires and existing team members, focusing on technical skills, processes, and customer service excellence. Create and maintain training materials that align with industry best practices and organizational standards. Collaborate with team leaders and quality analysts to identify skill gaps and implement targeted learning solutions. Stay ahead of technology trends , ensuring training content reflects the latest tools, platforms, and service delivery innovations. Measure training effectiveness through feedback and performance metrics, continuously improving learning outcomes. You’ll be part of a dynamic team environment, supporting global operations with occasional flexibility for evening or weekend sessions to accommodate diverse time zones. Your responsibilities: Design and Deliver Training: Create and conduct onboarding and continuous learning programs for service desk staff, focusing on technical skills, processes, and customer service best practices. Develop Training Materials: Maintain up‑to‑date documentation, guides, and e‑learning resources aligned with organizational standards and technology updates. Assess and Improve Performance: Monitor training effectiveness through feedback and performance metrics, identifying skill gaps and implementing targeted learning solutions. Collaborate with Stakeholders: Work closely with team leaders, quality analysts, and technical experts to ensure training supports operational goals and service excellence. Stay Current with Technology: Continuously update training content to reflect new tools, platforms, and industry trends. Procedural Implementation: Support Team leaders, Quality analysts & Management assess the quality of service, procedural adherence & awareness of standard operating processes and procedures. Your Profile: Technical Experience – Familiarity of enterprise solutions & platforms such as Active Directory, Remote Access, Microsoft Office etc. Training Delivery – Experience mentoring or training teams / team members in a technical setting, Standard operating procedures, processes, instructional diagrams, end‑user documentation or Knowledge articles. Experience providing training in person or virtually. Communication & Interpersonal Skills – Excellent verbal and written communication for clear instructions, strong presentation skills & ability to motivate and mentor others. Incident & Escalation Management – Strong understanding of Incident Management & Service Desk operations, frameworks and methodologies. Soft Skills – Patience and empathy when supporting learners, problem‑solving mindset to address challenges during training. Previous experience in a similar role. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents. ITSM Certification such as ITILv3 or ITILv4. Bachelor’s Degree level in education. Training or Knowledge Management certification. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Seniority Level Associate Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
A leading IT services company in Letterkenny seeks an IT Service Desk Trainer to design and deliver training programs for global clients. Responsibilities include developing training materials, assessing training effectiveness, and collaborating with stakeholders. Ideal candidates will possess a strong technical background, excellent communication skills, and experience in training or mentoring. This permanent position supports a dynamic team environment, with a focus on continuous learning and innovation. #J-18808-Ljbffr
Join to apply for the Senior Scala Developer role at Tata Consultancy Services Lead Recruiter at Tata Consultancy Services, Ireland If you need support in completing the application or if you require a different format of this document, please get in touch with us at UKI.Recruitment@tcs.com with the subject line: “Application Support Request”. Job Type: Permanent Can you design, create and maintain applications and software? Ready to join a leading IT consultancy where you will the autonomy to shape your career? Make a meaningful impact as a Senior Scala Developer at TCS! Join a global tech leader right here in Donegal. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Collaborate with leading lights of industry Gain access to endless learning opportunities Shape the future of TCS The Role We are seeking a Senior Scala Developer with deep expertise in application and back‑end development with a passion for building innovative solutions. This is an exciting opportunity to work on industry‑leading products and platforms, where you’ll design, develop, and maintain robust, scalable systems that power transformative digital experiences. If you thrive in dynamic environments and are eager to shape the future of enterprise technology, join us to make a meaningful impact through your technical leadership and ambition. Back End Focus: The role focuses on server‑side logic, database management, API development, and integration with front‑end components, ensuring high performance and reliability for enterprise applications. Technical Breadth: Candidates should demonstrate mastery in languages such as Scala, Java and cloud platforms like AWS, with a proven track record in scaling systems and driving architectural decisions. Innovative Solutions: The position supports the development of cutting‑edge products and platforms, fostering a culture of innovation and continuous improvement. Outline of Responsibilities: Collaborate with cross‑functional teams of engineers, product managers, and designers. Build scalable, performant, and resilient backend systems that support critical business needs. Participate in system design and architecture reviews to influence technical direction. Drive software quality through code reviews, testing, and continuous integration. Contribute to a positive and inclusive engineering culture through mentorship, knowledge sharing, and leadership at your level. Investigate and resolve complex technical issues in production environments. Author and review technical design documents, RFCs, and root cause analyses. Continuously learn and grow in your engineering craft and domain knowledge. Your Profile Key skills/knowledge/experience: Primary tech stack - Scala (a must), Java, AWS experience. 7+ years of professional experience in a similar role. Recognised technical authority with the ability to influence system architecture across teams or domains. Track record of delivering high‑impact projects with significant architectural ownership. Mastery of multiple languages and paradigms; able to guide complex trade‑offs and tech decisions. Extensive experience scaling systems to handle high throughput and low latency. Strong ability to mentor, elevate peers, and lead cross‑team technical initiatives. Proven experience driving quality, reliability, and operational excellence at scale. Strategic thinking with the ability to align technical direction with company goals. Thought leadership in areas like distributed systems, functional programming, or cloud‑native architecture. Secondary tech stack - Solid experience in Golang, Python Deep operational knowledge of AWS, including cost‑aware system design. Contributions to engineering culture, hiring, or organisational development. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.Recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.Recruitment@tcs.com with the subject line: “Adjustment Request” or email fiona.harvey@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.com to report any fraudulent activity. Join us and do more of what matters. Apply online now. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Londonderry, Northern Ireland, United Kingdom #J-18808-Ljbffr
1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Tata Consultancy Services Lead Recruiter at Tata Consultancy Services, Ireland If you need support in completing the application or if you require a different format of this document, please get in touch with us at with uki.recruitment@tcs.com the subject line: “Application Support Request”. Job Type: Permanent Can you drive technical direction as an SME? Ready to join a leading IT consultancy where you will the autonomy to shape your career? Make a meaningful impact as a Senior Lead Developer (Scala) at TCS! Join a global tech leader right here in Donegal. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Collaborate with leading lights of industry Gain access to endless learning opportunities Shape the future of TCS The Role We are seeking a Senior Lead Developer (Scala) with deep expertise in application and back‑end development with a passion for building innovative solutions. This is an exciting opportunity to work on industry‑leading products and platforms, where you’ll design, develop, and maintain robust, scalable systems that power transformative digital experiences. If you thrive in dynamic environments and are eager to shape the future of enterprise technology, join us to make a meaningful impact through your technical leadership and ambition. Back End Focus: The role focuses on server‑side logic, database management, API development, and integration with front‑end components, ensuring high performance and reliability for enterprise applications. Technical Breadth: Candidates should demonstrate mastery in languages such as Scala, Java and cloud platforms like AWS, with a proven track record in scaling systems and driving architectural decisions. Innovative Solutions: The position supports the development of cutting‑edge products and platforms, fostering a culture of innovation and continuousimprovement. Outline of Responsibilities: Design and build high‑performance, stable, scalable systems that will be deployed in an enterprise setting. Contribute to high‑level architecture discussions and planning sessions. Collaborate with cross‑functional teams of engineers, product managers, and designers. Build scalable, performant, and resilient backend systems that support critical business needs. Participate in system design and architecture reviews to influence technical direction. Drive software quality through code reviews, testing, and continuous integration. Contribute to a positive and inclusive engineering culture through mentorship, knowledge sharing, and leadership at your level. Investigate and resolve complex technical issues in production environments. Author and review technical design documents, RFCs, and root cause analyses. Continuously learn and grow in your engineering craft and domain knowledge. Participate in an on‑call rotation to ensure swift resolution of any production outages involving your systems. Your Profile Key skills/knowledge/experience: Primary tech stack - Scala (a must), Java, AWS experience 8+ years in depth professional experience. Strong understanding of engineering software processes, lifecycle methodology, configuration management, release management, and system verification and testing. Ability to work independently and oversee entire projects or significant parts, focusing on completing the tasks on time. Recognised technical authority with the ability to influence system architecture across teams or domains. Ability to lead the development team. Track record of delivering high‑impact projects with significant architectural ownership. Extensive experience scaling systems to handle high throughput and low latency. Strong ability to mentor, elevate peers, and lead cross‑team technical initiatives. Proven experience driving quality, reliability, and operational excellence at scale. Strategic thinking with the ability to align technical direction with company goals. Thought leadership in areas like distributed systems, functional programming, or cloud‑native architecture. Secondary tech stack - Solid experience in Golang, Python Deep operational knowledge of AWS, including cost‑aware system design. Contributions to engineering culture, hiring, or organisational development. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.Recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.Recruitment@tcs.com with the subject line: “Adjustment Request” or email fiona.harvey@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
