Tata Consultancy Services is looking for a Java Technical Lead in Letterkenny, Ireland. This role involves technical leadership on application enhancement projects in the financial services sector. Responsibilities include analyzing architecture, mentoring team members, and defining technical solutions. The ideal candidate should have strong skills in Java, Oracle Database, and experience with front-end technologies like React. TCS offers competitive salary packages with benefits like health care and training resources. #J-18808-Ljbffr
Job Type: Permanent Job Location: Letterkenny GDC (Hybrid: 3 days onsite per week, coverage Irish hours, including Saturday and Sunday on a rotational basis) Do you have a track record in leading and coordinating high-severity incidents end-to-end, acting as the single point of contact to restore service quickly and reduce business impact ? Are you ready to join a global IT company where you’ll have the autonomy to shape your career ? Join TCS as a Major Incident Manager! Outline of Role The Major Incident Manager is a mission-critical role responsible for the rapid resolution of high severity incidents to ensure service continuity, protect customer experience, and minimize business disruption. The role leads end to end incident response across technical and business stakeholders in a operational environment. The role ensures business continuity, operational stability, and excellence in incident response during critical service disruptions. You will work directly with senior technical and business stakeholders, running war rooms/bridge calls and delivering clear, timely communications during critical events. You will strengthen your ITIL/ServiceNow capability through playbooks, simulations and continuous improvement (RCA/RFO, trend analysis), helping prevent repeat incidents and improving operational resilience. The key objectives are to: Restore normal service operations at the earliest possible time. Minimize business impact and downtime during critical incidents. Ensure clear, timely, and consistent stakeholder communication. Drive continuous improvement through trend analysis and root cause prevention. Your responsibilities: Lead and coordinate Major Incident (P1/P2) lifecycle management. Function as Single Point of Contact (SPOC) during high‑impact incidents Drive bridge calls / war rooms and engage cross‑functional teams. Ensure SLA/OLA‑compliant communications (MINs, updates, restorations) Validate incident impact, severity, and priority. Perform and govern RCA/RFO with Problem Management Maintain incident documentation and dashboards via ITSM tools. Strengthen operational readiness through training, simulations, and playbooks. Your Profile Essential skills/knowledge/experience: ITIL‑driven Major Incident expertise. Strong leadership under high‑pressure situations. Excellent stakeholder communication and coordination. Hands‑on proficiency with ServiceNow / ITSM platforms. Exposure to monitoring tools (Splunk, Dynatrace, etc.) Desirable skills/knowledge/experience: ITIL accreditation. Microsoft Certified: Windows Server. ServiceNow Certified System Administrator. Rewards & Benefits TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.Recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us with the subject line: “Adjustment Request” or email jennifer.long@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.com to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny, Co. Donegal; Onsite Hours of Work: 8 hour rotation between 8AM and 6PM. Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. The Role To support the delivery of great customer outcomes by delivering excellent service to the customers of our Life and Pension’s client. This includes responding efficiently to customer demands received through inbound and outbound telephone calls, and using strong communication and accurate administration skills when dealing with customer demands and carrying out any associated tasks in support of effective service delivery across back‑office administration, call centre or service centre functions as appropriate. In this role, you will be part of a strong collaborative team of over 100 professionals, working together to deliver exceptional support. This position includes rotational shifts scheduled on an 8‑hour rotation between 8AM and 6PM Monday‑Friday. Responsibilities Communicate clearly with customers (including vulnerable customers and complainants) both verbally and in writing to understand and respond appropriately to their needs; Develop on‑going positive relationships with designated (and other) business partners, both internal and external, ensuring best practice advice is shared and maximum efficiency is achieved; Maintain a positive relationship with all internal and appropriate external contacts to maximise efficiency and represent the business in a professional manner at all times; Work accurately and efficiently to achieve quality standards and ensure customers receive correct and timely information, supporting the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk‑based decisions that support the delivery of good customer outcomes; Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience and service delivery, and to remove failure demand and waste and to drive First Point Resolution; Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands; Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk. Identify and raise emerging risks appropriately; Observe contractual and legal obligations by adhering at all times to the client’s corporate policies, procedures and guidelines, including but not limited to Data Protection, Information Security, Anti‑Financial Crime and other Compliance related Policies; Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service, including customer outcome measures and any other customer or client‑centric measures; Manage your own workload to ensure personal and team targets are met. Your Profile Essential skills/knowledge/experience Education (Qualifications): Ideally qualified to Leaving Certificate Ordinary Level or equivalent. Any relevant customer services qualifications or financial services qualifications would be an advantage although not essential; Knowledge & Experience: Ideally would have previous experience within a customer‑facing environment and an ability to work efficiently and accurately in applying product and systems knowledge across a wide range of queries to carry out processing tasks; Strong Communication Skills: A confident, professional telephone manner and ability to effectively execute on the above duties; displaying clear and concise communication skills; Analytical Skills: Possess a good understanding of MS Excel and Word and an appetite to learn and effectively navigate multiple computer systems and other technologies. An ability to assimilate new information quickly and be flexible and adaptable to change as well as to identify, support and drive improvement opportunities; Interpersonal Skills: Must possess and demonstrate a helpful, can‑do and service‑oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information. Must be self‑motivated, proactive, go beyond the call of duty, have a keen eye for detail, be result‑oriented and have an ability to stay calm under pressure and in uncertainty; People Skills: A proven track record of being a strong team player with a positive experience within a customer‑facing environment in the Financial Service sector; Flexible and Willing to Learn: Must be flexible, as this role will require to support different areas of our business upon request depending on business needs and a willingness to undertake professional and relevant job‑specific qualifications and compliance with the annual mandatory compliance training regime. Desirable skills/knowledge/experience Basic Understanding of Life & Pensions Products – Awareness of common policy types (life cover, annuities, pensions, protection products) and basic terminology; Financial Services Awareness – Interest in or exposure to the broader financial services sector, including compliance and regulatory environments; Good Numerical Ability – Comfort working with figures, premiums, dates and policy values; Proficiency with CRM or Administration Systems – Experience using customer databases, case‑management systems or financial services platforms; Conflict Resolution Skills – Ability to remain calm and professional when dealing with frustrated or vulnerable customers; Data Protection Awareness – Understanding the importance of confidentiality and GDPR principles. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. If you need any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: "Adjustment Request" (or email jennifer.long@tcs.com to request an adjustment). #J-18808-Ljbffr
Contract: Perm Role: Java Technical Lead The Role This role provides an opportunity to work as a Technical Architect / Technical Lead on large‑scale application enhancement and modernisation initiatives within the financial services domain. You will play a key role in defining future‑state architecture, driving high‑quality technical delivery, and enabling the adoption of modern development, deployment, and Agile practices across enterprise systems. Your Responsibilities Analyse existing application architecture and define future‑state technical solutions aligned with business goals Translate business and technical requirements into clear solution designs and accurate effort estimations Perform impact analysis for application enhancements and system changes Design and propose scalable architectural and technical solutions with clear implementation approaches Lead the team and govern code reviews to ensure compliance with quality, performance, and security standards Own end‑to‑end technical delivery including build, deployment, and release activities Manage source code versioning and maintain high standards of code quality and maintainability Apply and promote Agile practices throughout the delivery lifecycle Mentor and guide team members through complex technical challenges Your Profile Strong hands‑on experience in Java with Spring MVC and exposure to Spring Boot Solid expertise in Oracle Database, including SQL, PL/SQL, and performance optimisation Experience with Hibernate / JPA for object‑relational mapping Hands‑on experience with Open Liberty for application deployment and runtime management Design and consumption of RESTful APIs Proficiency in build and dependency management using Maven / Gradle Experience with JUnit / Mockito for unit and integration testing Hands‑on usage of GitHub for source code version control Basic understanding of CI/CD pipelines, preferably using tools such as Jenkins Working knowledge of JSON and XML for data exchange Front‑End Development (React & Web Components) Hands‑on experience with the React framework, including components, modules, and services Knowledge of Web Components, including Custom Elements and Shadow DOM Solid understanding of HTML and CSS for building maintainable user interfaces Experience with responsive design, using frameworks such as Bootstrap Familiarity with Node.js / NPM for dependency and package management Understanding of Webpack or similar build and bundling tools Experience integrating front‑end applications with RESTful APIs Familiarity with front‑end unit testing frameworks and practices Strong awareness of accessibility standards (WAI‑ARIA) and inclusive design principles Full‑stack exposure with experience across both back‑end and front‑end technologies Working knowledge of React, TypeScript, and modern UI development practices Awareness of accessibility standards (WAI‑ARIA) and inclusive design principles Strong debugging and troubleshooting skills across complex application landscapes Understanding of application security best practices, monitoring, and logging TCS offers competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. #J-18808-Ljbffr
Job Type: Permanent Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more. TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. It means more because you will: Be a Hands‑on developer responsible for building, configuring, testing, and supporting Kafka‑based streaming pipelines, following defined architectural standards. Grow as a technical leader by mentoring teams and influencing engineering best practices. The Role This role provides an opportunity to work as a Technical Architect / Technical Lead on large‑scale application enhancement and modernisation initiatives within the financial services domain. You will play a key role in defining future‑state architecture, driving high‑quality technical delivery, and enabling the adoption of modern development, deployment, and Agile practices across enterprise systems. Your Responsibilities Kafka Core & Topics Create and manage Kafka topics with appropriate partitions, replication, retention, and compaction. Implement topic‑level security (ACLs / RBAC) and naming conventions. Work with Schema Registry for schema creation and evolution. ksqlDB Develop and maintain joins, aggregations, and windowing logic. Handle error streams, DLQs, and reprocessing logic. Kafka Streams Build Kafka Streams applications using KStreams DSL. Implement stateful and stateless transformations. Optimize performance and manage state stores. Extensive IT experience. 4–6+ years on Kafka / Confluent platforms working on Kafka Core, KStream, KSQL, Kafka Connect. Certifications: CCDAK / CCAAK – Preferred. Soft Skills: Clear communication, documentation, ownership mindset. Java and/or Python based Kafka client development. Experience in regulated Banking environments preferred. Good understanding of data quality, replay, and recovery patterns. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. #J-18808-Ljbffr
Role Lead Data Scientist with experience in Marketing and Distribution Analytics within Financial Services, particularly Asset Management, Life Insurance, and Retirement. Job Details Location: Letterkenny, Hybrid (3 days in office) Duration: Permanent Your Responsibilities Hands‑on experience applying AI/ML techniques for customer segmentation, propensity modelling, and predictive analytics within Financial Services , with exposure to Asset Management, Life Insurance, or Retirement products and distribution models. Lead the design, development, and deployment of analytical models, ensuring alignment with business objectives and measurable impact on marketing and distribution outcomes. Develop, deploy, and maintain analytical models using AWS and Azure cloud platforms, including services such as Azure Machine Learning, SageMaker, and Databricks, while adhering to established engineering standards, governance frameworks, and model lifecycle practices. Provide technical guidance, mentor junior team members, and contribute to best practices in model development, validation, and deployment. Essential Skills / Knowledge / Experience Strong programming capability in Python and SQL , with experience creating analytical datasets, performing feature engineering, and building reusable analytical code to support marketing performance measurement, advisor engagement, and customer lifecycle analytics . Proven experience leading or contributing to end-to-end data science initiatives, balancing hands‑on delivery with oversight of project outcomes and quality. Practical experience using Power BI to design dashboards and analytical views that support: Audience and segment exploration Campaign, channel, and distribution performance analysis Interpretation of model outputs for business and marketing stakeholders Emphasis on clarity, explainability, and decision support rather than purely technical visualization. Working familiarity with AI‑driven lead scoring, intent, or signal‑based platforms (such as 6Sense, Bombora, or similar tools), with experience supporting their use in B2B, intermediary‑led, or advisor‑based distribution models . Understanding of financial data structures and constraints , including customer, advisor, product, and transactional data, as well as awareness of regulatory, data privacy, and model risk considerations common to Financial Services environments. Experience collaborating with marketing, distribution, sales, data engineering, and technology teams , contributing to analytics initiatives that improve targeting precision, conversion outcomes, and customer engagement . Ability to communicate analytical insights effectively to non‑technical audiences, balancing statistical rigor with commercial relevance and an understanding of business drivers in Asset Management and Insurance organizations. Desirable Skills / Knowledge / Experience 8–10 years of experience in Data Science, Marketing Analytics, or a related analytical role, with demonstrable exposure to Financial Services and cloud‑based analytics platforms. Experience mentoring team members or leading small workstreams. Exposure to experimentation, uplift modelling, or advanced marketing optimisation techniques. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion & Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny, Co. Donegal (Onsite – with flexibility on hybrid model once training has been completed). The Role Join the customer’s Attack Surface Management team as an experienced Application Penetration Tester for a major U.S.-based financial services group. Responsibilities Perform in-depth manual Application Penetration Testing of web, mobile applications, and APIs (REST/SOAP). Conduct scoping conversations with the client to thoroughly understand application functionality and scope requirements to ensure accurate and effective penetration testing. Prepare comprehensive reports detailing vulnerabilities, risks, and remediation recommendations, and present findings to the client. Retest identified vulnerabilities after remediation to verify effectiveness of implemented fixes and ensure all issues are fully resolved. Build and maintain trust with the client by providing consistent communication, expert guidance on remediation strategies, and ongoing support throughout the testing process. Share innovative ideas and collaborate with team members to enhance testing methodologies, improve processes, and drive continuous improvement in security practices. Research latest and emerging security threats. Essential & Standard Experience A few years of industry experience in Application Penetration Testing of web, mobile, and APIs. Strong understanding of the OWASP WSTG and ability to test web applications using its methodologies. Proficiency in using the CVSS calculator to assess and prioritise risks based on severity and impact. Demonstrated expertise in providing clear, actionable remediation advice. Experience with technologies such as Burp Suite Professional, Jira, ServiceNow, and DAST scanners. Ability to deliver multiple high‑quality deliverables on schedule while maintaining high standards. Excellent communication and interpersonal skills for articulating vulnerabilities, risks, and remediation strategies to technical and non‑technical stakeholders. Proven ability to write clear, structured, evidence‑based reports. Experience in managing and coordinating tasks across multiple programmes. Desirable Skills Experience in manual Application Penetration Testing of iOS and Android applications. Completed certifications such as Burp Suite Certified Practitioner, HTB Penetration Testing Specialist, or Offensive Security Certified Professional. Experience in AI penetration testing, including assessment of AI‑driven applications such as chatbots. Network/infrastructure‑based penetration testing. Development experience. Experience in the financial services industry. Knowledge of Japanese, Spanish, or Portuguese languages is an advantage. Rewards & Benefits TCS offers competitive salary packages featuring pension, health care, life assurance, laptop equipment, and access to extensive training resources and discounts within the Tata network. Diversity, Inclusion and Wellbeing We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. #J-18808-Ljbffr
Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation and respect. Our people are at the heart of everything we do – collaborating across teams, geographies and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose‑led transformation company built on belief. We do not just help businesses transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects that demand ambitious innovation and thought leadership. Delivering Real Service Impact – Your work ensures efficient support across phone, email and digital channels, making certain that customers receive the help they need quickly, contributing directly to smooth operations and a positive overall service experience. Developing Strong Professional Skills – Working across call‑centre, service‑centre and administrative functions will help you build valuable communication, problem‑solving and organisational abilities that are essential in any modern service environment. Being part of a Collaborative Team – Join a collaborative team of over 100 professional team members, where knowledge‑sharing and mentorship help you learn, thrive and succeed every day. The Role To support the delivery of great customer outcomes by delivering excellent service to the customers of our Life and Pension’s client. This includes responding efficiently to customer demands received through inbound and outbound telephone calls. This includes using strong communication and accurate administration skills when dealing with customer demands and carrying out any associated tasks in support of effective service delivery across back‑office administration, call‑centre or service‑centre functions as appropriate. In this role, you will be part of a strong collaborative team of over 100 professionals, working together to deliver exceptional support. This position includes rotational shifts scheduled on an 8‑hour rotation between 07:00 AM and 19:00 PM Monday‑Friday. Your responsibilities: Communicate clearly with customers (including vulnerable customers and complainants) both verbally and in writing to understand and respond appropriately to their needs. Develop on‑going positive relationships with designated (and other) business partners, both internal and external, ensuring best‑practice advice is shared and maximum efficiency is achieved. Maintain a positive relationship with all internal and appropriate external contacts to maximise efficiency and to represent the business in a professional manner at all times. Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk‑based decisions that support the delivery of good customer outcomes. Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience and service delivery and to remove failure demand and waste, and to drive First Point Resolution. Focus on continued personal development, skills and knowledge acquisition to support service delivery across multiple channels and customer demands. Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk. Identify and raise emerging risks appropriately. Observe contractual and legal obligations by adhering at all times to the client’s corporate policies, procedures and guidelines. This includes, but is not limited to, Data Protection, Information Security, Anti‑Financial Crime and other compliance‑related policies. Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service, including customer outcome measures and any other customer or client‑centric measures. Manage your own workload to ensure personal and team targets are met. Your Profile Essential skills/knowledge/experience: Education (Qualifications): Ideally qualified to Leaving Certificate Ordinary Level or equivalent. Any relevant customer services or financial services qualifications would be an advantage although not essential. Knowledge & Experience: Ideally would have previous experience within a customer‑facing environment and an ability to work efficiently and accurately in applying product and systems knowledge across a wide range of queries to carry out processing tasks. Strong Communication Skills: A confident, professional telephone manner and ability to effectively execute on the above duties; displaying clear and concise communication skills. Analytical Skills: Possess a good understanding of MS Excel and Word and an appetite to learn and effectively navigate multiple computer systems and other technologies. An ability to assimilate new information quickly and to be flexible and adaptable to change as well as to identify, support and drive improvement opportunities. Interpersonal Skills: Must possess and demonstrate a helpful, can‑do and service‑oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information. Must be self‑motivated, proactive going beyond the call of duty, have a keen eye for detail, be result‑oriented and have an ability to stay calm under pressure and in uncertainty. People Skills: A proven track record of being a strong team player with a positive experience within a customer‑facing environment in the Financial Service sector. Flexible and Willing to Learn: Must be flexible, as this role will require you to support different areas of our business upon request depending on business needs and a willingness to undergo professional and relevant job‑specific qualifications and compliance with the annual mandatory compliance training regime. Basic Understanding of Life & Pensions Products – Awareness of common policy types (life cover, annuities, pensions, protection products) and basic terminology. Financial Services Awareness – Interest in or exposure to the broader financial services sector, including compliance and regulatory environments. Good Numerical Ability – Comfort working with figures, premiums, dates and policy values. Proficiency with CRM or Administration Systems – Experience using customer databases, case‑management systems or financial services platforms. Conflict Resolution Skills – Ability to remain calm and professional when dealing with frustrated or vulnerable customers. Data Protection Awareness – Understanding the importance of confidentiality and GDPR principles. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health and wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment and sexual orientation. We are a disability‑inclusive employer and encourage disabled people to apply for this role. Application Adjustment and Accessibility Support If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: 'Adjustment Request' or email jennifer.long@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. #J-18808-Ljbffr
Tata Consultancy Services in Dublin seeks a Customer Service Representative to support delivery of excellent service in Life and Pensions. Responsibilities include handling inbound and outbound calls, maintaining customer relationships, and ensuring timely information delivery. Ideal candidates will have strong communication and analytical skills, as well as a background in customer service. The company offers competitive salaries, health care, and extensive training resources, promoting a diverse and inclusive workplace. #J-18808-Ljbffr
Tata Consultancy Services in Letterkenny is seeking a Training Delivery Specialist to facilitate training sessions for employees, including new hires, and to assist in creating training materials. You will be responsible for maintaining high-quality training that aligns with operational standards. Ideal candidates will have at least 2 years of experience in a similar role and possess excellent communication skills. The role involves collaborative work within a team and compliance with training objectives, ensuring exceptional support and continuous learning for all staff. #J-18808-Ljbffr
