Tata Consultancy Services is seeking a Marketing and Communications Intern for a 12-month hybrid internship in Letterkenny, Ireland. This dynamic role offers an opportunity to assist in planning and executing marketing campaigns, managing events, crafting internal communications, and creating engaging content. Ideal candidates are pursuing a degree in Marketing, Communications, or Business and possess strong communication skills. Benefits include a competitive salary, health care, and access to extensive training resources. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny GDC, Co. Donegal (Hybrid – minimum 3 days onsite per week) Keen to accelerate your career in the Actuarial Space? Actuarial Associate (Junior to Senior Level) Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation and respect. Our people are at the heart of everything we do – collaborating across teams, geographies and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Career at TCS: It means more. TCS is a purpose‑led transformation company, built on belief. We support businesses to transform through technology, making a meaningful difference to clients. For you, it means making an impact that matters, through challenging projects demanding ambitious innovation and thought leadership. Collaborate with leading lights of industry Gain access to endless learning opportunities Shape the future of TCS The Role This position is a member of the TCS actuarial team. The primary purpose of this role is to be the lead technical & actuarial expert across Actuarial Client Services. Senior role holders will lead in projects and in business‑as‑usual technical issues such as investigating and signing off corrections on customer policies. Junior Actuarial Associates are also sought. Your responsibilities Ensure policy administration illustration systems are updated as necessary. Provide actuarial support to business projects (e.g., regulatory projects, calculation changes) including defining and signing off (where appropriate) calculation requirements and testing. Contribute to review and validate liability cash flows. Provide actuarial expertise and sign‑off for administration system or customer‑related escalations – provide product expertise, assign bases to determine customer redress, resolve issues and queries. Refine existing models and build tools for Life & Pension reserves and capital for annual statements, capital calculations and management reports. Prepare documents and test for model registration and affirmations. Enhance actuarial processes to improve efficiency and productivity by validating, maintaining and managing risks of actuarial models. Collaborate and engage with key stakeholders: actuarial team, finance, controllers, modelling, treasury, audit (internal and external), risk management. Your Profile Essential skills/knowledge/experience: Degree in Actuarial/Mathematics or similar numerate subject. Associate of the Institute and Faculty of Actuaries. 3 years’ experience with at least 4 Actuarial exams passed or 2 years’ experience with more than 7 actuarial exams passed from the IFOA Core Principle & Core Practice exams for senior role. In‑depth knowledge of a range of life assurance and pensions product types and charges. Ability to meet project deadlines in a multi‑disciplinary environment (e.g., customer service, IT, Compliance). Knowledge of regulatory requirements and supervisory expectations in Ireland (Central Bank of Ireland and The Pensions Authority). Strong technical skills with experience in VBA, Python and SQL; experience in GGY Axis/Polysystems/Alpha a plus. Experience with international accounting frameworks and/or reinsurance a strong plus. Excellent analytical ability. Excellent verbal and written communication/presentation skills. Ability to support an actuarial project from conception to completion. Report writing skills. Highly organised, collaborative and adept at managing multiple competing priorities. Rewards & Benefits TCS offers competitive salary packages including pension, health care, life assurance, laptop and access to extensive training resources and discounts within the Tata network. We also provide health & wellness initiatives and sports events, and are proud sponsors of the London Marathon and partners with local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview for applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. If you are an applicant who needs any adjustments to the application process or interview, contact UKI.Recruitment@tcs.com with the subject line: “Adjustment Request” or request an adjustment via email. Applied to this role? Thank you for your interest. Due to high volume of applications, we may not be able to contact each applicant individually. If you have not received a direct response within 30 days, your application may be considered unsuccessful. Join us and do more of what matters. Apply online now. #J-18808-Ljbffr
Tata Consultancy Services is looking for an experienced Project Manager with domain consulting experience in Funds Management to lead finance transformation initiatives in Dublin, Ireland. This role involves overseeing project planning and execution, driving integration of SAP tools, and managing change effectively. Candidates should have a strong background in financial services and demonstrate excellent stakeholder engagement and leadership skills. A PMP or PRINCE2 certification is required, offering a competitive salary and benefits package. #J-18808-Ljbffr
Job Type: Fixed Term Contract - 12 months Location: Dublin, Ireland - Hybrid - 3 days a week at customer site Make your mark at TCS as a Project Manager (with Domain Consulting)! The Role We are seeking an experienced Project Manager having experience as Domain Consultant in Funds Management to lead customer’s finance, planning and reporting transformation initiative leveraging SAP S/4HANA, SAP Analytics Cloud (SAC), and SAP Datasphere. The role involves driving end‑to‑end project delivery, conducting assessments, managing change, and ensuring successful integration of data components for planning and reporting. Your Responsibilities As a Project Manager Lead project planning, execution, and governance for finance and planning transformation. Drive business and technical assessments across planning, reporting, and procurement processes. Coordinate with stakeholders to gather requirements and define project scope. Manage integration of SAP S/4HANA, SAC, and SAP Datasphere components for data harmonization and reporting. Ensure proper data modeling and connectivity using SAP Datasphere for planning and analytics. Oversee change management activities, including communication, training, and adoption strategies. Monitor project risks, timelines, and deliverables, ensuring alignment with business objectives. Collaborate with solution architects and domain consultants to validate functional and technical designs. Prepare executive dashboards and status reports for leadership review. As a Domain Consultant Lead business discovery and requirement‑gathering workshops across fund management, finance, investment, and operations teams. Define planning logic for AUM‑based fee income at fund, share class, and ISIN levels. Support design of fund‑level and segmental P&L structures, including revenue, operating expenses, depreciation, and profitability analysis. Define cost allocation methodologies for overheads, internal investment management costs, and shared services. Contribute to workforce, project, and capital expenditure planning requirements from a business perspective. Support scenario modeling and what‑if analysis for market movements, fee changes, cost optimization, and organizational growth. Assist in defining reporting KPIs, management dashboards, and regulatory reporting requirements. Validate assumptions, calculations, and outputs with business stakeholders. Produce clear functional documentation and support change management and user adoption activities. Your Profile Essential skills/knowledge/experience As a Project Manager Seasoned professional with extensive in‑depth experience in project management within financial services, Asset Management (Funds) or enterprise transformation programs. Strong understanding of fund management processes, financial planning, and reporting requirements. Experience in managing SAP S/4HANA Finance and planning‑related projects. Knowledge of SAP Datasphere for data integration and modeling. Proven expertise in change management and stakeholder engagement. Excellent communication, leadership, and documentation skills. Ability to manage cross‑functional teams and global stakeholders. As a Domain Consultant Strong and proven experience in fund management, asset management operations, or financial planning roles. Strong understanding of fund structures, AUM‑based fee models, share classes, and delegated investment management. Experience with cost allocation, budgeting, forecasting, and financial analysis. Exposure to regulatory and management reporting in asset management or BFSI environments. Excellent stakeholder communication, analytical, and documentation skills. Additional Qualifications PMP or PRINCE2 certification. Experience in BFSI or Asset Management industry. Exposure to SAP Analytics Cloud (SAC) planning and reporting. Familiarity with VAT compliance and procurement modernization initiatives. Experience supporting planning transformation or modernisation initiatives. Exposure to enterprise planning or reporting tools (tool‑agnostic). Benefits Competitive salary packages featuring pension, health care, life assurance, laptop, and access to extensive training resources and discounts within the larger Tata network. Health & wellness initiatives and sports events, including sponsorship of the London Marathon and partnerships with local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 and the Equal Status Acts 2000‑2012. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, and sexual orientation. We are a disability‑inclusive employer and encourage disabled people to apply for this role. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny, Co. Donegal; Onsite Hours of Work: 8 hour rotation between 8AM and 6PM. Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal. Careers at TCS: It means more TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Gain access to endless learning Collaborate with leading lights of industry Shape future of TCS The Role This role will primarily be focussed on training delivery, but some assistance may be required from time to time for input into some design aspects of training material via the Training Leads. The role requires a combination of strong communication skills, in‑depth knowledge of operational processes, an eye for detail and a desire to help our teams to succeed by preparing them with the skills to succeed. You will be responsible for maintaining and delivering high‑quality training delivery to help support employee growth and business objectives across various accounts, and areas of financial services, financial products and customer service. You will collaborate with various departments and accounts, where necessary, to identify training needs and ensure continuous learning across the organisation. In this role, you will be a part of a strong collaborative team of over 100 professionals, working together to deliver exceptional support. This position includes rotational shifts scheduled on an 8 hour rotation between 8AM and 6PM Monday‑Friday. Your responsibilities: Facilitate training sessions for employees including new hires, product/process changes, and ongoing skill development programmes; Conduct in‑person and Teams training sessions and workshops, delivering training to accommodate diverse learning styles and preferences; Provide constructive feedback to learners regarding their development and to the Ops team on the progress of individuals during training; Collaborate with stakeholders to identify training needs and objectives; Assess the effectiveness of training programmes through evaluation methods such as quizzes, simulations, and feedback surveys; Analyse training data and performance metrics to identify areas for improvement and make recommendations for programme enhancements; Continuously review and update/request updates to training materials to ensure accuracy and relevance; Actively participate in team meetings and contribute ideas for improving operational efficiency and effectiveness; Maintain detailed records of training activities, including attendance, evaluations, and training completion status; Communicate training results and recommendations to relevant stakeholders and management; Conduct regular call coaching sessions to improve agent performance, enhance customer experience, and ensure adherence to quality standards. Your Profile Essential skills/knowledge/experience: Experience and Background - At least 2 years of experience in a similar role. Business and Financial Awareness - General business and financial awareness Regulatory and Compliance Knowledge - of current legislation, i.e. Data Protection Act, Compliance and FCA rules. Demonstrate a good knowledge and understanding of Vulnerable Customers guidelines and Consumer Duty regulations and how they relate to all aspects of Customer Service. Training Design and Delivery - Previous experience in creating training plans for new and existing employees, supporting product launches, or refresh training when required. Demonstrated ability to deliver effective call coaching - including analysing call quality, providing constructive feedback, supporting agent development, and driving continuous improvement in customer experience and performance outcomes. Communication and Presentation Skills - Excellent communication and presentation skills Technical and System Proficiency - Good system knowledge, or ability to learn these quickly Time Management and Organization - Demonstrates strong ability to prioritise tasks, manage competing deadlines, and maintain exceptional organisation in a fast‑paced training environment ensuring all learning activities are delivered efficiently and to a high standard. Inter‑personal skills and Professional Conduct - Must demonstrate a supportive, solutions‑focused approach, with the ability to deliver training effectively under pressure and manage tight deadlines within a collaborative team environment. Must handle sensitive or confidential information with discretion. Should be self‑motivated and proactive, consistently going beyond standard expectations, with a strong attention to detail, a results‑driven mindset, and the ability to remain calm and composed when facing challenges or uncertainty. Operational Understanding and Process Adherence - Must have the ability to follow, understand, and apply operational processes and procedures, ensuring training delivery aligns with organisational standards and compliance requirements. Desirable skills/knowledge/experience: Understanding of Life & Pensions Products - Familiarity with life assurance, pensions, annuities, protection products, claims processes, or policy servicing workflows. Exposure to Call‑Centre Operations - Awareness of call‑handling metrics (AHT, QA scoring, adherence), customer journey mapping, and frontline customer service challenges. Onboarding Program Development - Experience designing structured onboarding for new hires, including system walkthroughs, process simulations, and soft‑skills modules. Competence in Scenario‑Based Training - Ability to create realistic Life & Pensions scenarios (e.g., claims calls, retirement queries, bereavement processes) to improve learner readiness. Experience Managing Large Training Groups - Confidence facilitating induction classes with mixed experience levels—common in call‑center recruitment waves. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: "Adjustment Request" or email jennifer.long@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. #J-18808-Ljbffr
Careers at TCS: It means more TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. The Role TCS is seeking a seasoned Business Development and Pre‑Sales Subject Matter Expert (SME) with deep expertise in Pharmaceutical Manufacturing, Engineering, Quality, and Site Operations to support strategic growth initiatives at the Global Biopharma Company Ireland site. This is a client‑facing, pre‑sales, and solution‑shaping role, focused on engaging local site leadership, understanding operational and transformation challenges, and translating those needs into high‑impact, compliant, and differentiated TCS proposals in collaboration with TCS Centers of Excellence (COEs). The role requires a unique blend of domain credibility, stakeholder relationships, and commercial mindset, enabling TCS to position relevant services and transformation solutions aligned to Global Biopharma Company’s manufacturing and quality priorities. Your responsibilities Business Development & Pre‑Sales Leadership Act as the primary Manufacturing, Quality, and Site Operations SME in support of BD and pre‑sales engagements at the Leading Biopharma company at Irish site. Engage with site leadership, functional heads, and key stakeholders to understand current‑state operations, challenges, and strategic priorities. Solution Shaping & Proposal Development Collaborate closely with TCS COEs, solution architects, and delivery teams to design compliant and differentiated offerings. Contribute domain expertise to RFP responses, proposals, client presentations, and value articulation . Ensure all solution recommendations align with cGMP, regulatory, quality, and safety requirements . Pharma Manufacturing & Quality SME Advisory Provide SME insight into pharmaceutical manufacturing processes in controlled cleanroom environments. Guide solution design related to manufacturing equipment, in‑process controls, quality systems, and site operations . Stakeholder & Ecosystem Enablement Act as a bridge between local site stakeholders and global TCS teams , and support TCS account teams in shaping long‑term strategic opportunities , not just tactical deals. Bring external pharma and biotech best practices into TCS solution positioning. Your Profile Essential skills/knowledge/experience Prior hands‑on experience at Global Biopharma Company (strongly preferred) or extensive experience working with pharmaceutical or biotech manufacturing sites . Proven expertise across Manufacturing, Engineering, Quality, and Site Operations in a cGMP‑regulated environment . Strong understanding of cleanroom operations, manufacturing execution, and quality compliance . Ability to operate in a client‑facing, consultative, and pre‑sales role with senior stakeholders. Experience in business development, pre‑sales, consulting, or transformation advisory roles . Exposure to digital manufacturing, MES, quality systems, automation, or operational excellence initiatives . Strong communication, storytelling, and executive presentation skills. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us UKI.recruitment@tcs.com . #J-18808-Ljbffr
Job Type: Fixed Term Contact - 12 months Location: Letterkenny GDC, Co. Donegal - Hybrid - 4 days onsite per week Make an impact as a Marketing and Communications Intern at TCS! The Role We are seeking a dynamic and creative Marketing & Communications Intern to join our team for a 12-month internship. This is an exciting opportunity to gain hands‑on experience in a fast‑paced technology and consulting environment. You’ll work closely with cross‑functional teams and contribute to a wide range of initiatives that shape our brand, engage our employees, and support our business goals. Your Responsibilities Marketing Campaigns: Assist in the planning, execution, and analysis of digital and offline marketing campaigns Event Management: Support the coordination of internal and external events, including logistics, promotion, and post‑event reporting Internal Communications: Help craft and distribute internal newsletters, announcements, and updates to foster employee engagement Content Creation: Develop engaging content for various platforms including social media, blogs, intranet, and presentations Brand Support: Ensure brand consistency across all communications and marketing materials Market Research: Conduct research to support campaign development and competitive analysis Ad Hoc Projects: Participate in special projects and initiatives as needed by the team Admin Support: Provide day‑to‑day admin support to the Marketing and Communications team including preparation of reports, support invoicing, purchase requests and vendor coordination where required Your Profile Essential Skills / Knowledge / Experience Applicants must be currently completing a Marketing, Communications, Business, or another relevant degree. Placement students only. Desirable Skills / Knowledge / Experience Strong written and verbal communication skills Creative mindset with attention to detail Ability to manage multiple tasks and meet deadlines Proficiency in Microsoft Office; familiarity with design tools (e.g., Canva, Adobe Creative Suite) is a plus Rewards & Benefits TCS offers a competitive salary package that includes pension, health care, life assurance, a laptop, and access to extensive training resources and discounts within the larger Tata network. Health & wellness initiatives and sports events are also available. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. #J-18808-Ljbffr
Tata Consultancy Services is seeking a Business Development and Pre-Sales Subject Matter Expert (SME) in Dublin, Ireland. You will engage with clients in the pharmaceutical sector, offering solutions based on operational challenges and compliance requirements. The ideal candidate has extensive experience in Manufacturing, Engineering, and Quality in a cGMP-regulated environment and can operate in a consultative role. Competitive salary packages include health care, pension, and wellness initiatives. #J-18808-Ljbffr
Job Type: Permanent Location: Letterkenny, Co. Donegal (Onsite - with flexibility on hybrid model once training has been completed). Hours of Work: 8.5-hour rotation between 10:00 AM and 12:00 AM. Interviews ongoing with envisaged start dates from February 2026. Are you keen to kick start your career in the IT space? Ready to join a global company in Donegal where you can shape your career, gaining access to endless learning opportunities? Join TCS as a Helpdesk Associate ! Join a global tech leader right here in Donegal. With over 850 employees and a state‑of‑the‑art global delivery centre, we’re proud to offer world‑class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Making a Real Impact Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption. Growing with Technology – You’ll gain hands‑on experience with cutting‑edge tools and enterprise platforms, building skills that keep you ahead in the tech industry. Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge‑sharing and mentorship help you learn and succeed every day. The Role As a Helpdesk Associate , you’ll play a vital role in ensuring smooth technology experiences for all enterprise users. Your support will directly enable teams to stay productive and deliver critical projects without disruption. In this role, you’ll be part of a strong, collaborative team of over 100 professionals, working together to deliver exceptional enterprise support. The position includes a rotation of evening, night, and occasional weekend shifts, ensuring balanced coverage while supporting global operations. Shifts are scheduled on an 8.5-hour rotation between 10:00 AM and 12:00 AM. For those currently completing studies, a 4:00 PM to 12:00 AM shift will be offered until their courses are finished. Opportunities Work with global customers in sectors such as finance, healthcare, manufacturing, and technology. Support cutting‑edge enterprise tools and platforms , including cloud services, collaboration suites, and security technologies. Gain exposure to large‑scale IT environments , learning best practices in service delivery and incident management. Collaborate with experienced technical teams , giving you insight into advanced troubleshooting and enterprise‑level solutions. Contribute to digital transformation initiatives , helping organizations adopt modern technologies and improve efficiency. This role is not just about resolving issues—it’s about being a trusted partner in delivering seamless technology experiences that power business success. Your responsibilities Be the first point of contact for IT-related queries through phone, email, or our support portal, ensuring a helpful and welcoming experience. Record and organise requests in the IT service management tool, making sure issues are prioritised appropriately. Assist with troubleshooting hardware, software, and network concerns, guiding users toward quick solutions. Provide clear, step‑by‑step support for common tasks such as password resets or application access. Work collaboratively by passing more complex issues to specialist teams when needed, following agreed timelines. Keep accurate notes of actions taken so colleagues can easily follow up if required. Support user access needs, including account setup and permissions, while maintaining security standards. Help with password and authentication support, ensuring users can access systems smoothly. Contribute to our knowledge base by updating articles for frequently asked questions. Stay alert to system notifications, addressing potential issues early and informing teams of critical events. Communicate professionally and empathetically, focusing on positive user experiences. Aim for timely resolutions and high satisfaction, working toward team performance goals. Maintain strong performance standards, supporting service quality and reliability. Your Profile Essential skills Strong Communication Skills – Ability to explain technical concepts clearly and professionally to non‑technical users. Basic IT Troubleshooting – Familiarity with diagnosing and resolving common hardware, software, and network issues. Customer Service Orientation – Empathy and patience when handling user queries and concerns. Knowledge of Operating Systems – Understanding of Windows predominately. Documentation Skills – Ability to maintain accurate records and update knowledge base articles. Time Management & Prioritisation – Managing multiple requests efficiently while meeting SLAs. Desirable skills/knowledge/experience Experience with Ticketing Systems – Ability to log, track, and update incidents in ITSM tools (e.g., ServiceNow, Jira). Account & Access Management – Handling password resets, MFA, and user permissions securely. Understanding of Enterprise Applications – Exposure to tools like Microsoft 365, collaboration platforms, and business apps. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents. ITSM Certification such as ITILv3 or ITILv4. Bachelor’s Degree level in education. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended). We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.Recruitment@tcs.com with the subject line “Adjustment Request” or email fiona.harvey@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. #J-18808-Ljbffr
Tata Consultancy Services in Letterkenny is seeking a Helpdesk Associate to ensure smooth technology experiences for enterprise users. The role involves assisting with IT-related queries and troubleshooting various issues while collaborating with a supportive team. Ideal candidates will have strong communication skills, know basic IT troubleshooting, and hold a Bachelor’s Degree. Competitive salary packages with health care, wellness initiatives, and extensive training resources are provided. The position is permanent and initially onsite with potential for a hybrid model post-training. #J-18808-Ljbffr
