Job Title Customer Service Agent Company Swissport Location Shannon Airport Contract Type Part Time Fixed Term Hours 30 hours per week, between Monday – Sunday (shift work) Salary 16.29 per hour About the Company Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Key Responsibilities Greet passengers and provide friendly, professional assistance throughout their journey. Assist passengers with check-in procedures, luggage handling, and boarding processes. Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. Ensure compliance with airline and airport regulations, including security and safety protocols. Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Perform administrative tasks, including data entry, documentation, and reporting as required. Qualifications Prior experience in customer service, hospitality, or related fields is advantageous. Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. Demonstrated problem‑solving abilities and a proactive approach to resolving issues. Attention to detail and accuracy in handling passenger information and documentation. Benefits Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work. Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace. #J-18808-Ljbffr
A leading aviation service provider is seeking a Customer Service Agent at Shannon Airport. This part-time role requires excellent communication and prior customer service experience. Key responsibilities include assisting passengers with check-in and boarding, resolving inquiries, and ensuring compliance with all regulations. The position offers various employee benefits, including access to training programs, wellness initiatives, and retirement savings plans. Joining this dynamic team means contributing to exceptional service in the aviation industry. #J-18808-Ljbffr
A leading aviation services provider in County Clare is seeking a highly organized Dispatch Agent responsible for coordinating the movement of cargo and ensuring timely dispatch of shipments. Duties include preparing documentation, communicating data to flight crews, and managing aircraft turnaround. Applicants should have experience in ground operations and excellent communication skills. The role offers a competitive hourly wage, training programs, and opportunities for career advancement. #J-18808-Ljbffr
Position Overview Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking a highly organized and detail-oriented individual to join our team as a Dispatch Agent. As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations. Swissport will actively foster the development of your skills and knowledge necessary for the role. Responsibilities Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data. Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements. Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements. Prioritize tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule. Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation. Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols. Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards. Qualifications Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous. Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations. Excellent communication skills with the ability to liaise effectively with stakeholders at all levels. Strong organizational skills and the ability to prioritize tasks in a fast-paced environment. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements. Valid driver's license and ability to operate vehicles airside in compliance with airport regulations. Benefits Competitive hourly wage with opportunities for overtime. Comprehensive training and development programs. Employee discounts on travel and retail products. Health, dental, and vision insurance options. Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join the Swissport team and become part of a dynamic and diverse workforce dedicated to excellence in aviation services. Apply now to embark on an exciting career with Swissport. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply. #J-18808-Ljbffr
Job Title: Dispatch Agent (Operations) Company: Swissport Location: Dublin Airport Contract Type: Full Time Hours: 37.5 hours per week, between Monday – Sunday (shift work) Salary: 16.99 per hour About the Company Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role As a Dispatch Agent with Swissport, you will be responsible for coordinating the movement of cargo and ensuring timely and accurate dispatch of shipments to their designated destinations. Key Responsibilities Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data. Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements. Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements. Prioritise tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule. Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation. Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols. Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards. Qualifications Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous. Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations. Excellent communication skills with the ability to liaise effectively with stakeholders at all levels. Strong organisational skills and the ability to prioritise tasks in a fast‑paced environment. Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements. Valid FULL EUROPEAN MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations. Benefits Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work. Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace. #J-18808-Ljbffr
A logistics company based at Shannon airport is seeking a Cargo Warehouse Agent. The role involves loading and unloading cargo, maintaining safety standards, and operating equipment. Ideal candidates should be flexible with shifts, able to lift up to 32kg, and possess a full driving licence. Previous experience in aviation is desirable. This is an opportunity to work for a leading logistics provider in a fast-paced environment. #J-18808-Ljbffr
A leading aviation service provider at Dublin Airport is seeking a Dispatch Agent (Operations) to coordinate cargo movements and ensure timely dispatch of shipments. Responsibilities include preparing documentation for the flight crew, collaborating with stakeholders for efficient aircraft operations, and driving vehicles airside. The ideal candidate should possess strong communication skills, prior experience in ground operations, and a valid Full European Manual driver's license. Benefits include training programs and a retirement savings plan. #J-18808-Ljbffr
As a Cargo Warehouse Agent, based at Shannon airport you will organize warehouse and storage facilities and arrange warehouse handling equipment and load/unload air cargo. You will maintain the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies. Responsibilities Loading and unloading air cargo onto vehicles and storage areas Preparing and palletize cargo as needed Ensuring paperwork related to the cargo is correct Assuring proper handling and delivery of cargo and operation of related equipment Following Dangerous Goods Requirements and Regulations Delivering air cargo to appropriate recipient if required Providing special handling of live animals as required Driving and/or operate specialist equipment which may include vans, fork lift trucks, cargo dollies/trailers. Reporting all equipment malfunctions to the appropriate supervisor/manager Complying with all relevant legislation and airport authority and carrier security requirements Complying with Swissport Standard Operating Procedures (SOP’s) Maintaining the highest standards of safety and security at all times Other duties as assigned Qualifications Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays) Ability to speak and understand the English language Ability to travel to the airport at times where public transport is not available Ability to follow processes and procedures and apply flexible approach when required Willingness to work in inclement weather Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift Able to work as a team in a fast paced environment A full driving licence Previous experience working in an aviation environment desirable #J-18808-Ljbffr
A leading provider of ground and air cargo services is seeking a part-time Customer Service Agent at Cork Airport. This role involves providing exceptional service to passengers, assisting with check-in procedures, and ensuring compliance with airport regulations. Candidates should have prior experience in customer service, excellent communication skills, and be able to work flexible shifts. Join this dynamic team committed to delivering excellence in customer service and aviation operations. #J-18808-Ljbffr
Job Title: Customer Service Agent Company: Swissport Location: Cork Airport Contract Type: Part Time Fixed until Oct 26 Hours: 30 hours per week, between Monday – Sunday (shift work) Salary: 15.37 per hour About the company Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. About the Role As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike. Responsibilities Greet passengers and provide friendly, professional assistance throughout their journey. Assist passengers with check-in procedures, luggage handling, and boarding processes. Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details. Ensure compliance with airline and airport regulations, including security and safety protocols. Collaborate with colleagues and stakeholders to maintain efficient and smooth operations. Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding. Perform administrative tasks, including data entry, documentation, and reporting as required. Qualifications Prior experience in customer service, hospitality, or related fields is advantageous. Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus. Ability to work efficiently in a fast-paced environment while maintaining composure under pressure. Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs. Demonstrated problem-solving abilities and a proactive approach to resolving issues. Attention to detail and accuracy in handling passenger information and documentation. Benefits Access to Employee Assistance Programme and wellness initiatives. Comprehensive training and development programmes. Free onsite parking whilst at work. Retirement savings plan with employer contributions. Career advancement opportunities within the aviation industry. Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace. #J-18808-Ljbffr
