You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Advisor Technology Support (ATS) Specialist (6 Month Contract) Reports To: ATS Operations Manager What This Job Is About Your main job is to help Advisors, their Assistants and Multi-Advisor Corporations with their everyday IT problems, ranging from simple to complex, mainly over the phone. You will support them by helping them get their issues resolved efficiently and calmly. You do not need to know everything on day one. There will be training and support provided as you learn more about the job. General Knowledge of IT and experience working with troubleshooting hardware and software is expected. Your Main Tasks Answer calls from the Sun Life Advisor community Listen carefully to understand the problem Ask clear questions to find the right solution Use our Knowledgebase and your experience to help fix our clients' issues Explain things in a clear, simple way Use support and tools Using Support and Tools Search the Knowledgebase using keywords Ask colleagues for help through online chats Get support from coaches and experienced teammates Your role is to make sure the client knows what will happen next if the issue is something you can’t fix. After Each Call Record clear notes after each call, detailing the solution or next steps Help enhance our Knowledgebase by sharing what you learn Learning and Growing Take part in structured training when you start Build confidence before handling calls on your own Continue learning new systems and solutions over time Work together with your team to find solutions, sharing ideas and learning from each other Look for small practical ways to make daily tasks easier for yourself and your team Benefits Maternity Leave Paternity Leave Parental Leave €275 Fitness Reimbursement for gym membership annually Annual Bonus plan based on Company and Individual Performance 100 % Private Health Insurance cover for employees and 50 % contribution for family members from date of hire. Study Assistance Programme inclusive of Masters Programme S&S Club, Wellness Programme, GP Scheme, Flu Vaccines, Eye Care Scheme as well as lots of discounted events and classes Defined Contribution Pension Scheme Job Category: IT - Technology Services Posting End Date: 15/05/2026 #J-18808-Ljbffr
Sun Life seeks a Senior Security Platform Engineer in Waterford, Ireland, to manage security technologies, lead global projects, and enhance security for corporate systems. The ideal candidate has 5-7 years of experience, an IT degree, and a proven track record in information security. Responsibilities include deploying security validation tools, analyzing cybersecurity techniques, and collaborating with various teams to protect customer information. This hybrid role allows flexibility in work locations. #J-18808-Ljbffr
Position Summary The Senior Security Platform Engineer is responsible for effectively planning, designing, implementing, and monitoring security technologies and projects that support Sun Life’s security policies and procedures. Your primary responsibilities will be supporting Scope Platform and Products and developing use case scenarios, enhancing the security of Sun Life’s corporate and production systems. You will work closely with Enterprise Infrastructure, IT operations, Enterprise Architecture, and application development teams to identify risks to the business and lead security solutions to protect customer and financial information. The successful candidate must be able to interpret complex information, adapt as needed and have a deep understanding of security risks, data impact and controls to help mitigate the risk and provide countermeasures. A Senior Security Platform Engineer is a leader who is expected to participate fully in the planning of the work and seek opportunities for process improvement. The successful candidate is strong in multiple Information Security domains and is expected to lead the efforts to solve complex security problems. What you will do Deploy, administer, and continuously enhance Mandiant Security Validation (MSV) within the Security Visibility program, including onboarding/updating adversary emulation content, scheduling and tuning validation runs, integrating results with detection/response processes, and producing actionable reporting/metrics to drive control and detection improvements. Analyze information systems utilizing various cybersecurity techniques and lead security initiatives and enterprise level projects implementing security solutions and performing POC/POV for new technologies. Be able to work independently with high degree of ambiguity and deliver expected outcomes, be focused on the end deliverables, and build trust with internal clients and peers. Deploy, support and maintain new and existing security technologies that are deployed within Sun Life and owned and supported by the team. Implement risk driven security controls and provide SME (Subject Matter Expertise) during Audit. Investigate and respond to security incidents, adhering to defined SLA’s. Identify risks to the business and recommend strategies to address those risks. Manage the capacity and resiliency of security systems protecting Sun Life’s internal and client data. Collaborate and build trust with security peers, vendors, and other Sun Life teams to enhance security posture and best practices. Act as a change catalyst for Digital transformation, using JIRA, Confluence, estimating stories, setting definition of done, completing and tracking story updates and assignments. Smoothly transition and operationalize projects and products, developing roles & responsibilities (RACI), completing product documentation and educating the teams who will be performing BAU the day-to-day work. Document, update and maintain cyber security playbooks, policies and knowledge base articles used to support the established Incident Management and CSIRT processes. Continuously improve operational and security platform processes. What you need to succeed Minimum 5-7 years Information security and engineering experience with enterprise level security technologies in the one or more areas of: Perimeter, Endpoints, Crypto, Cloud, Email Security, Security Visibility, and Automation and Orchestration Minimum 3-year experience in successfully leading global information security projects. Previous security related experience in penetration testing, security investigations, or red team exercises. Experience with security control validation (e.g., MSV), including MITRE ATT&CK mapping, translating findings into detection/control improvements, and communicating outcomes using clear reporting and metrics. An Information Technology University degree/college diploma in related discipline(s) or equivalent work experience. Experience with security validation / breach-and-attack simulation platforms (e.g., Mandiant Security Validation (MSV)), including adversary emulation and using results to improve control effectiveness and detection coverage. Experience in managing 3rd party security service providers in delivering security services. Broad exposure to multiple security disciplines and in-depth exposure in Incident Response or Detection Engineering. Knowledge of a broad range of security controls and risk management frameworks NIST & ISO 2700x standards. Experience planning, researching, and developing security policies, standards, and procedures. Experience in a system administration role supporting multiple platforms and applications. Experience with Windows and Linux based operating systems. Experience in deploying enterprise level technology via managed projects using Scrum and Kanban methodologies. Knowledge of networking technologies, firewalls, web application firewalls and intrusion detection and prevention systems. Knowledge of AWS cloud technologies. Knowledge of disaster recovery, technologies, and methods. Extensive knowledge of Information Security principles, protocols, practices, and industry standards. Preferred Skills Strong oral and written communicator with the ability to communicate security technical issues to peers and management. Problem solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions. Exceptional troubleshooting skills. Analytical – synthesizes complex or diverse information; collects and researches data. Critical thinking – uses logic and reasoning to identify alternative solutions/approaches to problems. Strong leadership and teamwork skills – motivates others to perform well; effectively influences actions of others; accepts feedback from others. Pragmatic understanding of security problems, as a mix of technology and process issues, with the ability to pursue solutions at both layers within the organization. Solid understanding of existing and emerging Information Security technologies. Self‑Starter, strategic thinker in maturing deployed security technologies to ensure full capabilities are explored to meet enterprise security requirements. Strong hands‑on technical skills in both security risks and implementing solutions. Strong investigative mindset with acute attention to detail, sense of ownership, urgency, and drive. Note Participate in teams 24x7 on‑call support and be required to join major incident management calls to provide support and consultation. What’s in it for you We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work Canada. We are thrilled to be recognized by Excellence Canada with their top‑level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well‑being, fostering a positive work culture, and achieving excellence in mental health. Wellness programs that support the three pillars of your health – mental, physical, and financial. The opportunity to move along a variety of career paths with amazing networking potential. As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office. Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to thebrightside@sunlife.com. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you. Salary Range: 90,000/90 000 - 140,000/140 000 Job Category: IT - Technology Services Posting End Date: 28/04/2026 #J-18808-Ljbffr
