A leading global software support provider is seeking a VMware Senior Technical Support Engineer to deliver exceptional remote support to clients in Ireland or the UK. The candidate must have at least 5 years of experience with VMware technologies, excellent communication skills, and a passion for customer success. Responsibilities include troubleshooting customer issues, providing root-cause analysis, and assisting with knowledge management. This role promotes collaboration within a global support team, serving clients effectively in a 24/7 environment. #J-18808-Ljbffr
VMware Senior Technical Support Engineer (NSX) Remote - Ireland or the UK Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third‑party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: The role is fully remote, but the candidate must be based in Ireland or the UK Occasional after‑hours, weekends and holidays support for urgent customer issues Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24×7 follow‑the‑sun support model Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases Provide root‑cause analysis for technical issues when requested Assist with creating and maintaining relevant knowledge articles Work with other internal stakeholders as needed to enhance the overall customer experience Strong analytical and problem‑solving skills Promote best practice and new methodologies Minimum 5 years’ experience across VMware core technologies at a senior support level Experience in handling critical customer situations Knowledge of NSX‑T architecture: understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs Understanding of logical switching & routing: segment creation and management, Tier‑0 and Tier‑1 gateway design Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): micro‑segmentation, rule creation and optimization and grouping objects and policies Understanding of Edge Services: load balancer configuration, NAT and VPN Knowledge of VMware vSphere is mandatory. Hands‑on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch) Knowledge of REST API, cURL and Postman is mandatory. Understanding of the HTTP response code, able to craft REST API calls (GET, POST, PUT and DELETE) Knowledge of certificates is needed. Understand the concept of self‑signed, CA certificates Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment Proficiency in networking is mandatory. In‑depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and address management, fire‑walling, load balancers, security trust zones, management networks, VPN and network design Proficiency in packet capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management Certifications required: Linux: LPIC‑1, LPIC‑2. Networking: CCNA, CCNP is a plus. VMware: VCP, VCP‑NV, VCAP‑NV is a plus #J-18808-Ljbffr
