Join to apply for the Operations Manager, City Ops role at Sonder Inc. Sonder (NASDAQ: SOND) is a leading global hospitality brand delivering premium, design-forward apartments and intimate boutique hotels for the modern traveler. Our properties span 40+ markets across nine countries and three continents. Guests use the Sonder app for self check-in, 24/7 support, and a seamless stay experience. In 2024, we announced a strategic partnership with Marriott International to bring Sonder properties to Marriott.com and the Marriott Bonvoy app. Sonder focuses on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand, building something that’s reshaping the future of travel. Life at Sonder We aspire to build a workplace where employees can thrive. Our culture guides decisions, meetings, communication, and how we treat each other. Our Leadership Principles underpin our values and actions. Our Culture and Principles is a resource you can explore for more context. Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. Operations Manager (OM) mandate Own day-to-day operations across the market and ensure guests have the best experience possible. Oversee all aspects of hospitality operations, ensuring guest needs are met and that every Sonder meets brand standards of functionality and cleanliness. Develop relationships with housekeeping companies and vendors, and manage a team of hourly staff to achieve these goals. We’re growing quickly and need someone who breathes hospitality, operations, and start-up life to build a team, develop processes, and scale them as we grow. Responsibilities Work closely with the General Manager and/or Senior Operations Manager to build and improve operations Build and improve a world-class team of operations and guest-facing staff Develop, refine, and scale processes as we grow to 1000+ units Drive down costs and pursue continuous improvement Collaborate cross-functionally with headquarters to optimize strategies and tactics Foster a culture of hospitality across guest operations Manage a team of frontline staff, including coaching, training, and career progression support Serve as acting manager on duty (MOD) outside of normal hours when required Qualifications A disciplined worker who will DO WHATEVER IT TAKES to get the job done Minimum 5 years of professional experience in hospitality operations Minimum 3 years of management experience Past experience with early- or mid-stage startups Project management experience in industry or hospitality consulting Ability to handle ambiguity in the absence of defined systems and processes Experience with RFPs, contract negotiation, and management of external partners Strong people skills with experience hiring, training, coaching, and managing hourly employees Creative thinker who challenges assumptions and participates in reshaping hospitality Proficiency with Google applications; openness to new technology; Slack, Asana, and project management software experience preferred Regular access to a reliable smartphone, transportation, and willingness to travel between properties daily Benefits Competitive compensation Medical, dental, and vision insurance (where applicable) Flexible vacation Wellness and volunteering days Annual free credits and discounts to stay in Sonder properties Workplace flexibility (for remote-specified positions only) Equal Opportunity We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means embracing diversity and ensuring that employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. We have created Sonder Circles, employee resource groups to foster a diverse, equitable, and inclusive workplace. If you require reasonable accommodation in completing this application or participating in the selection process, please direct inquiries to recruiting@sonder.com. #J-18808-Ljbffr
