Solidroad, based in Dublin, is seeking a customer support specialist to assist clients via Slack and Intercom. This role demands strong communication skills and a solid understanding of tech support. You'll work closely with a dedicated team, supporting customers, managing inquiries, and improving help center content. Candidates should have around 1 year of experience in tech roles and a willingness to learn about product workings. The position is in-person, requiring presence in the Dublin office five days a week. #J-18808-Ljbffr
About Solidroad Building something great is addictive. It's like discovering your favorite TV show mid-season, except you're helping write the next episode. It's like unboxing a new gadget, except you're the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We're using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new. About the Role This is not just a job - it's a workout, a masterclass, and a puzzle you'll actually enjoy solving. You'll be the person customers turn to when they're stuck, confused, or excited about what they're building with Solidroad. You'll learn the product inside out, help shape how support works, and be part of a team that genuinely cares about the experience on the other side of every conversation. The ideal candidate is a generalist with strong communication skills - someone with a year of experience in a general tech role who has touched sales, support, success, or onboarding and is comfortable switching between them. You don't need to have done this exact role before. What matters is that you're curious, reliable, and care about doing things properly. What You'll Actually Do Day-to-Day Answer inbound questions from customers via Slack and Intercom - clearly, promptly, and with care. Handle straightforward how-to and product questions, and flag more complex issues with good context. Keep your ticket queue tidy: log, tag, follow up, and close. When a customer reports something broken, write it up clearly - what happened, how to reproduce it, and how much it's impacting them - so it can be passed on effectively. Update and improve help centre articles and FAQs as the product evolves. Flag recurring questions so they can be turned into self-serve content. Work with the product team to identify and prioritise the highest-impact customer problems. Assist new users and trialists in getting set up with Solidroad - be responsive and attentive, especially with new accounts where first impressions matter. Our Team & Culture We're a small, focused group working full-time in our Dublin office. We're here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other along the way. We're intentional about creating a culture that is mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful. We Hope You Are a strong communicator - you write well, explain things simply, and follow through. Have around 1 year of experience in a general tech role - support, sales, success, onboarding, or similar. Are energised by variety and see ambiguity as an opportunity, not an obstacle. Take ownership - you don't wait to be told what to do. You see something that needs doing and you do it. Close the loop. Every time. Are curious about how products work, not just how to answer tickets. Useful but not required: Familiarity with tools like Intercom, Zendesk, Pylon, or similar Any exposure to technical concepts - understanding APIs, reading error messages, light scripting Interest in AI, CX, or SaaS The Good, the Bad, and the Honest Truth The highs are real: you'll have direct impact on customer experience, work closely with product and engineering, and be part of building something from scratch at a fast-growing startup. The lows? Some days will be repetitive, you'll hit issues you don't have an answer to, and things will change quickly while we figure it out together. This isn't a place to coast - it's a place to grow fast and get better every day. If that sounds exciting, don't overthink it. Reach out. Working Model Dublin-based, in-person 5 days/week. We're an early-stage team that moves fast and values the context that comes from being in the room together. Life happens - reasonable flexibility is always respected. #J-18808-Ljbffr
An innovative tech company in Dublin seeks a senior engineer to lead the development of advanced prompt engineering and integrations. You'll architect real-time simulations and drive user experiences with modern web technologies. Ideal candidates have over 4 years of engineering experience, deep technical leadership, and are passionate about building impactful products. This is a dynamic role in a collaborative environment where your contributions will be valued and celebrated. #J-18808-Ljbffr
An innovative tech company based in Dublin is seeking a Senior Engineer with at least 4 years of experience, particularly in startups. This role involves leading the development of advanced engineering solutions and driving user experiences that are high-performance. Applicants should have strong technical leadership skills and expertise in modern web technologies and AI integrations. The position promises a collaborative culture that values ambition and creativity while tackling complex challenges. #J-18808-Ljbffr
About Solidroad Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It’s ambitious, difficult, and genuinely new. About the role We're looking for a senior engineer who sees this role as more than just a job. It should feel like signing up for a job and a hobby. Or a job and a triathlon. Or a job and an advanced language course. You’ll shape our technical decisions, own major parts of our product, mentor your teammates, and push yourself in ways you might not expect. It’ll stretch your skills and fill your life in a deeply rewarding way. You’ll write impactful code (full‑stack, frontend, backend, AI integrations; it's all on the table), and make critical decisions about architecture, tooling, and product direction. There will be challenging moments, but also regular moments of genuine “wow, we built that” pride. What you'll actually do day‑to‑day Lead Development of Advanced Prompt Engineering and Retrieval Pipelines Architect and build scalable solutions handling thousands of customer conversations daily across integrations like Zendesk, Intercom, and Salesforce. You’ll leverage cutting‑edge generation pipelines to deliver rapid insights, accurate analysis, and meaningful customer interaction scoring. Architect Real‑Time Multimodal Simulations Own the development of realistic, interactive training experiences across voice, video, and chat using platforms like OpenAI, ElevenLabs, and Vapi. Your simulations will dynamically adapt to user input, creating genuinely immersive learning environments. Drive High‑Performance User Experiences Set the technical standard for intuitive, lightning‑fast interfaces built with Next.js. You'll ensure our UIs handle complex AI interactions seamlessly, even under demanding workloads, and mentor others to achieve the same standard. Our Team & Culture We’re a focused group working full‑time in our San Francisco and Dublin offices. We’re there five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that’s mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight‑knit team genuinely excited about building something impactful. We hope you Have at least 4 years of engineering experience, ideally at a startup (Series A to C), where you've helped ship complex, customer‑facing products. Bring strong technical leadership, including experience mentoring other engineers, leading technical decisions, or architecting significant product areas. Have deep expertise in modern web technologies, product architecture, or AI integrations—bonus points if you’ve worked on notable or challenging projects we can explore together. The good, the bad, and the honest truth The highs here are incredibly high, direct collaboration with founders who’ve done this before, significant ownership, and a product you'll feel deeply proud of. The lows are that you'll need to move fast, navigate ambiguity, and sometimes tackle tough problems solo. But the reality is that startups are a bit like a sport or an instrument: you invest in it not just because you have to, but because you genuinely want to be better tomorrow than you are today. If that sounds exciting, don’t second‑guess yourself. Get in touch. Send us something you've built that you're proud of (GitHub, personal site, anything goes) and a short note about who you are and why this feels right to you. We value enthusiasm, ambition, and curiosity just as much as your technical experience. #J-18808-Ljbffr
About Solidroad Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It’s ambitious, difficult, and genuinely new. About the role We're looking for a senior engineer who sees this role as more than just a job. It should feel like signing up for a job and a hobby. Or a job and a triathlon. Or a job and an advanced language course. You’ll shape our technical decisions, own major parts of our product, mentor your teammates, and push yourself in ways you might not expect. It’ll stretch your skills and fill your life in a deeply rewarding way. You’ll write impactful code (full‑stack, frontend, backend, AI integrations; it's all on the table), and make critical decisions about architecture, tooling, and product direction. There will be challenging moments, but also regular moments of genuine “wow, we built that” pride. What you'll actually do day‑to‑day Lead Development of Advanced Prompt Engineering and Retrieval Pipelines Architect and build scalable solutions handling thousands of customer conversations daily across integrations like Zendesk, Intercom, and Salesforce. You’ll leverage cutting‑edge generation pipelines to deliver rapid insights, accurate analysis, and meaningful customer interaction scoring. Architect Real‑Time Multimodal Simulations Own the development of realistic, interactive training experiences across voice, video, and chat using platforms like OpenAI, ElevenLabs, and Vapi. Your simulations will dynamically adapt to user input, creating genuinely immersive learning environments. Drive High‑Performance User Experiences Set the technical standard for intuitive, lightning‑fast interfaces built with Next.js. You'll ensure our UIs handle complex AI interactions seamlessly, even under demanding workloads, and mentor others to achieve the same standard. Our Team & Culture We’re a focused group working full‑time in our San Francisco and Dublin offices. We’re there five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that’s mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight‑knit team genuinely excited about building something impactful. We hope you Have at least 4 years of engineering experience, ideally at a startup (Series A to C), where you've helped ship complex, customer‑facing products. Bring strong technical leadership, including experience mentoring other engineers, leading technical decisions, or architecting significant product areas. Have deep expertise in modern web technologies, product architecture, or AI integrations—bonus points if you’ve worked on notable or challenging projects we can explore together. The good, the bad, and the honest truth The highs here are incredibly high, direct collaboration with founders who’ve done this before, significant ownership, and a product you'll feel deeply proud of. The lows are that you'll need to move fast, navigate ambiguity, and sometimes tackle tough problems solo. But the reality is that startups are a bit like a sport or an instrument: you invest in it not just because you have to, but because you genuinely want to be better tomorrow than you are today. If that sounds exciting, don’t second‑guess yourself. Get in touch. Send us something you've built that you're proud of (GitHub, personal site, anything goes) and a short note about who you are and why this feels right to you. We value enthusiasm, ambition, and curiosity just as much as your technical experience. #J-18808-Ljbffr
A dynamic tech startup in Dublin is looking for a Business Development Representative (BDR) to drive outbound sales and book meetings with CX leaders. This role requires confidence in cold calling and crafting compelling outreach emails. Ideal candidates are ambitious, eager to learn, and want to work closely with a tight-knit team. Previous sales experience is not required. This position offers a unique opportunity to shape company growth in a fast-paced environment. #J-18808-Ljbffr
About Solidroad Building something great is addictive. It’s like discovering your favorite TV show mid-season, except you're helping write the next episode. It’s like unboxing a new gadget, except you’re the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We’re using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new. About the role We're looking for BDRs who want to do more than just hit quota — someone who wants to shape the way we sell and grow the company from the ground up. You’ll be one of the first hires on our sales team and will work directly with the founders. Your day-to-day will revolve around personalized email outreach, LinkedIn social selling, and cold calling to book meetings with CX and support leaders at fast‑growing companies. This is a role for someone who loves the thrill of getting a response from that cold prospect, who geeks out on subject lines, and who sees rejection as part of the game. If you want to break into SaaS sales, make a name for yourself, and grow into an AE or manager role fast — this is the place. What you'll actually do day‑to‑day Drive top‑of‑funnel activity: personalized email outreach, LinkedIn messaging, and cold calls. Book qualified meetings with CX leaders — think Heads of Support, VP of Ops, Directors of Enablement. Collaborate with the sales and marketing teams on outbound campaigns and messaging experiments. Keep HubSpot updated and clean — pipeline discipline matters. Work closely with the founders to refine our ICP and sales process. Learn what it takes to take a startup from $1M to $10M ARR. Our Team & Culture We’re a small, focused group working full‑time in our Dublin & San Francisco offices. We’re here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight‑knit team genuinely excited about building something impactful. We hope you Are confident picking up the phone and cold calling strangers. Write tight, clear, and compelling emails. Love experimenting with messaging and learning what works. Are ambitious and want to grow into a closing role fast. Want to work in‑person with a close‑knit, fast‑paced team in Dublin. No prior sales experience needed — once you have grit. The good, the bad, and the honest truth The highs are real: you’ll close deals that move the needle, learn directly from experienced founders, and help build the next category‑defining company. The lows? You’ll need to hunt for deals, get creative to break into accounts, and wear a lot of hats while we figure things out together. This isn’t a place to coast — it’s a place to grow fast, fail fast, and get better every day. If that sounds exciting, don’t overthink it. Reach out. Send us a note about who you are, what you've sold, and why you think you could win here. Curiosity, hustle, and coachability matter more to us than a perfect CV. #J-18808-Ljbffr
