The Operations Analyst will be responsible for coordinating, monitoring, and improving end-to-end operations processes within Smurfit Westrock Healthcare Packaging. This includes maintaining ERP master data, supporting product setup and migration, tracking order fulfilment timelines, and reporting on key performance indicators (OTIF, lead times, accuracy). The role involves collaborating with production planning, logistics, and procurement teams to ensure operational efficiency, data accuracy, and timely delivery. It requires strong analytical skills, ERP proficiency, and attention to process improvement in a manufacturing and supply chain context
Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of todays brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazines Worlds Best Companies 2025 list for the second year running. Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more. With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe. Our Values Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock. Job Purpose The Customer Account Executive is responsible for managing assigned customer accounts to ensure cost-effective and efficient operations. This role involves building strong customer relationships, understanding their needs, and developing strategies to deliver an exceptional order management experience. Job Responsibilities/Key accountabilities: The primary duties of the Customer Account Executive position are: Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customers requirements and business needs Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements Proactively identify issues that may inhibit customer satisfaction Process orders received from customers and sales team on a timely basis, using various technological applications Provide prompt communication to the customer regarding existing challenges meeting requested ship dates Track orders and initiate changes per customer or sales requests to ensure on-time delivery Analyse inventory levels and ensure customersmove finished goods and raw materials in line with agreed schedules/forecasts to prevent stock-outs and ageing stock. Act as a liaison between customers, Production Planning/Team and logistics Proactively manage exceptions and be able to use discretion and influence to mitigate costs Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business Work both independently and with the business unit team to manage customer needs Participate in a collaborative, team planning process; measuring and developing actionable improvement plans for key performance metrics Provide short-term plan adjustments as necessary in response to unexpected events Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's Utilise data from various sources for optimal decision making Contribute to continuous improvement within the team On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets. Knowledge, Skills, Experience Experience in customer service, account relationship and order management Skills:Strong problem solving and verbal skills with the ability to communicate with all levels. Technical skills:High-level proficiency in MS Excel, Word, PowerPoint. Education: 3rd Level qualification preferably in one of the following disciplines: business, supply chain, or marketing. Competencies: Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction Work proactively to complete all tasks timely, accurately, and completely Experience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focus Self-motivated and eager to take on new challenges Environmental, Health and Safety It is your responsibility to co-operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare. Other Requirements Flexible and adaptable to change andwilling to take on additional responsibilities as needed. Demonstrates resilience in shifting conditions, works independently with high standards and attention to detail, and fosters collaboration within the team. This list of duties is not exhaustive. Skills: Order Processing Customer Service Long-term Customer Relationships problem solving skills. Benefits: Group Life Assurance Pension Fund Medical Aid / Health Care
Smurfit Westrock Ireland Graduate Programme 2026 This range is provided by Smurfit Westrock. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Join Our Team at Smurfit Westrock! About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well‑being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We are excited to offer several opportunities for graduates to join our team as part of a 2-year Graduate Management Programme. What can you expect? €26,520 annual salary 21 days holiday Additional monthly rental/living support €575 Employee & Employer contribution pension plan 2-year Management Trainee Programme Four 6‑month placements in Ireland and UK/Northern Ireland (average 3 placements in Ireland and 1 in the UK/Northern Ireland) Start date Monday, 5 October 2026 Closing date Friday 30 January 2026 Why Join Us? This is a fantastic opportunity for a driven and inquisitive graduate looking to begin their career. Smurfit Westrock actively promotes internal advancement for the right candidates. As part of the programme, you will undertake a challenging and rewarding Graduate Training Programme that will consist of four placements, each lasting six months in varying locations. The placements are based on both personal development and the needs of the business. The placements are based on the segments of our manufacturing business. The main placements are related to operations such as Health and Safety, Project Support, Quality, Production and Sales support. Many of our Senior Executives are alumni of the Graduate Management Programme and have advanced within the organisation. Upon completing the programme, you will have a clearer understanding of how you would like to further develop your career, and we will provide guidance to help you map out your future within the organisation, along with information on suitable vacancies across the Smurfit Westrock Group. Requirements Minimum 2.1 degree and initiative to succeed in manufacturing industry Mobile at short notice – placements vary across Ireland and the UK; flexibility required Strong communication skills Adaptable – programme allows you to develop experience across all sectors of the business Enthusiastic and dynamic with strong eagerness to learn and be proactive Fluency in English, spoken and written Ability to work in Europe without a visa A driving licence is an advantage but not required Recent graduate, within last 1–2 years Potential Locations Smurfit Westrock Connaught Packaging – Galway Smurfit Westrock Cork Smurfit Westrock Display – Dublin Smurfit Westrock Dublin Smurfit Westrock Lurgan Smurfit Westrock Packaging Solutions – Wicklow Smurfit Westrock Packaging Solutions – Belfast Various UK Locations Seniority level Internship Employment type Full-time Job function Education and Training Industries Packaging and Containers Manufacturing Referrals increase your chances of interviewing at Smurfit Westrock by 2x Location: Dublin 12, County Dublin, Ireland #J-18808-Ljbffr
A leading packaging company in Dublin is seeking recent graduates for their 2026 Graduate Management Programme. This full-time role is designed for driven individuals ready to embark on a career path with multiple placements across various sectors such as Health and Safety and Production. The ideal candidate will hold a minimum 2.1 degree and have strong communication skills, with a starting salary of €26,520 annually and additional benefits. #J-18808-Ljbffr
