SMBC Group is looking for a Technical Product Engineer, End User Experience in Tralee, Ireland. In this hybrid role, you will be the technical execution partner for Workplace Technology Service Owners, addressing employee platform issues, troubleshooting, and supporting operations. Successful candidates will have 5+ years of experience in enterprise IT or workplace technology, advanced PowerShell scripting abilities, and a proven track record in supporting employee-facing platforms. You will work in a dynamic team and contribute to operational improvements. #J-18808-Ljbffr
SMBC Group is looking for a Technical Product Engineer, End User Experience in Tralee. In this hybrid role, you will serve as a technical partner for Workplace Technology Service Owners, responsible for troubleshooting and implementing solutions for workplace technologies. Ideal candidates have 5–7+ years in enterprise IT and are proficient in PowerShell and batch scripting. Strong communication skills are essential. A collaborative and disciplined approach is required, along with the ability to work from both home and office environments. #J-18808-Ljbffr
Technical Product Engineer, End User Experience Job Level: Vice President Location: Tralee, IE Employment Type: Full Time Requisition ID: 7230 This is a hybrid role, requiring the successful candidate to attend our Tralee office. Overview SMBC is seeking a Technical Product Engineer, End User Experience to serve as the technical execution partner to Workplace Technology Service Owners responsible for in‑office employee platforms. The Technical Product Engineer will partner closely with Service Owners, Architecture, Cybersecurity, Facilities, Workplace Operations, and Support teams to troubleshoot issues, support incidents, implement approved changes, and translate vendor and platform capabilities into practical, supportable solutions. This role will report to the Strategic Planning and Operations Manager. End User Computing Engineering & Operations Act as the primary technical counterpart to Workplace Technology Service Owners for assigned platforms. Provide hands‑on technical assistance during platform incidents, changes, upgrades, and investigations. Support Service Owners in incident response and root‑cause analysis, helping diagnose failures and recurring issues. Assist in implementing approved designs, configurations, and standards in partnership with Architecture and vendor teams. Troubleshoot hardware, software, network, and integration issues impacting physical and digital workplace technologies. Use PowerShell and scripting to support diagnostics, data collection, validation checks, and operational tooling. Develop lightweight automation to reduce manual effort, improve support efficiency, and assist with platform health checks. Support vendor engagement, including technical troubleshooting sessions and follow‑up actions. Contribute to runbooks, technical documentation, and escalation procedures to improve operational readiness. Qualifications and Skills 5–7+ years of experience in enterprise IT, workplace technology, or end‑user services environments. Experience supporting workplace platforms such as physical security systems, digital signage, or smart building technologies. Strong PowerShell scripting skills, with experience building automation and diagnostic tools for operational support. Experience with batch file scripting for task automation, system interaction, and troubleshooting support in Windows environments. Experience working in regulated or security‑sensitive environments. Ability to communicate clearly and collaborate with cross‑functional technical and non‑technical teams. Proven experience implementing and supporting employee‑facing platforms in partnership with service owners. Strong verbal and written communication skills. Self‑motivated and disciplined approach to learning and working. Team‑oriented with leadership skills when needed. Highly developed sense of personal accountability and effective prioritization of multiple tasks, projects, and goals. Additional Requirements SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. #J-18808-Ljbffr
Overview SMBC is seeking a Technical Product Engineer, End User Experience to serve as the technical execution partner to Workplace Technology Service Owners responsible for in-office employee platforms. The Technical Product Engineer, End User Experience will partner closely with Service Owners, Architecture, Cybersecurity, Facilities, Workplace Operations and Support teams to troubleshoot issues. You will also support assistance during incidents, implement approved changes and translate vendor and platform capabilities into practical, supportable solutions. This role will report to the Strategic Planning and Operations Manager. This is a hybrid role requiring the successful candidate to attend our Tralee office. End User Computing Engineering & Operations Act as the primary technical counterpart to Workplace Technology Service Owners for assigned platforms. Provide hands-on technical assistance during platform incidents, changes, upgrades, and investigations. Support Service Owners in incident response and root-cause analysis, helping diagnose failures and recurring issues. Assist in implementing approved designs, configurations, and standards in partnership with Architecture and vendor teams. Troubleshoot hardware, software, network, and integration issues impacting physical and digital workplace technologies. Use PowerShell and scripting to support diagnostics, data collection, validation checks, and operational tooling. Develop lightweight automation to reduce manual effort, improve support efficiency, and assist with platform health checks. Support vendor engagement, including technical troubleshooting sessions and follow-up actions. Contribute to runbooks, technical documentation, and escalation procedures to improve operational readiness. Qualifications And Skills 5–7+ years of experience in enterprise IT, workplace technology, or end‑user services environments. Experience supporting workplace platforms such as physical security systems, digital signage, or smart building technologies. Strong PowerShell scripting skills, with experience building automation and diagnostic tools for operational support. Experience with batch file scripting for task automation, system interaction, and troubleshooting support in Windows environments. Experience working in regulated or security-sensitive environments. Ability to communicate clearly and collaborate with cross-functional technical and non-technical teams. Proven experience implementing and supporting employee-facing platforms in partnership with service owners. Have strong verbal and written communication skills. Ability to demonstrate a self-motivated and disciplined approach to learning and working. Ability to work in a team environment and demonstrate leadership skills when needed. Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple tasks, projects, and goals. Additional Requirements SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. #J-18808-Ljbffr
SMBC Group is looking for a Principal Cloud Engineer (Director) in Dublin to lead the Architecture and Engineering function. The role requires deep expertise in Google Cloud Platform (GCP) and involves managing teams focused on Cloud Engineering, QA Testing, and AI Development. You will drive innovative cloud solutions and ensure quality delivery aligned with business objectives. This position promotes professional growth through competitive benefits and a commitment to work-life balance in a dynamic environment. #J-18808-Ljbffr
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Background United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Overview We are seeking a highly skilled and experienced Principal Cloud Engineer (Director) to lead the Architecture and Engineering function within our new Centre of Excellence. This is a pivotal role that combines deep technical expertise in Google Cloud Platform (GCP) with leadership responsibilities across three sub-teams: Cloud Engineering, QA Testing, and AI Development. The successful candidate will work closely with the Architecture and Engineering team in London to deliver scalable, secure, and high-performing cloud solutions that support SMBC’s business objectives across EMEA. Technical Leadership Lead the design, implementation, and optimization of cloud-native solutions on GCP. Ensure best practices in cloud architecture, security, automation, and DevOps. Drive innovation and continuous improvement in cloud engineering practices. Team Management Manage and mentor a multi-disciplinary team of Cloud Engineers, QA Testers, and AI Developers. Foster a collaborative and high-performance culture within the Centre of Excellence. Oversee resource planning, performance management, and career development. Delivery and Collaboration Partner with the Architecture and Engineering team in London to align on solution design and delivery. Translate business requirements into technical solutions that meet regulatory and operational standards. Ensure timely and quality delivery of cloud-based projects and services. Required Skills and Experience Proven experience in designing and delivering complex solutions on Google Cloud Platform (GCP). Strong understanding of cloud infrastructure, networking, security, and automation (Terraform, CI/CD). Experience leading technical teams and managing cross-functional collaboration. Familiarity with QA methodologies and AI/ML development practices. Excellent communication, stakeholder management, and problem-solving skills. Ability to work in a regulated financial services environment is a plus. Preferred Qualifications GCP Professional certifications (e.g., Cloud Architect, DevOps Engineer). Experience in financial services or other regulated industries. Knowledge of other cloud platforms (especially Azure and AWS) is highly beneficial in our multicloud environment Why Join Us? SMFD intends to deliver innovation through transformative technology; with multicloud adoption as one of the strategic pillars to enable change. As part of our strategic growth, we are establishing a Centre of Excellence in Dublin to support our EMEA operations. Be part of a strategic initiative shaping the future of SMBC’s technology landscape in EMEA. Work in a dynamic, international environment with cutting-edge cloud technologies. Enjoy opportunities for professional growth, leadership, and innovation. About SMBC This role will be based within Sumitomo Mitsui Finance Dublin Limited (SMFD), a wholly owned subsidiary of SMBC. It was established in 1989 and is now located in contemporary offices in the heart of Dublin’s Georgian quarter. It is a Centre of Excellence for SMBC’s business in Europe, Middle East & Africa and provides a growing range of intra-group services across a variety of Control and Support functions. What we offer For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well‑bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!! We recognise our role as a bank to support social change and welcome all applications, including those from groups often under‑represented in financial services. We value the uniqueness of professional and personal backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long‑term condition whenever requested. #J-18808-Ljbffr
This is a hybrid role, requiring the successful candidate to attend our Tralee office. Role Description SMBC is seeking a highly experienced and forward‑thinking Enterprise Agile Tooling Lead / Senior Jira Administrator to join our team. This pivotal role is responsible for the configuration, administration, governance, and continuous evolution of our Atlassian Enterprise Cloud Platform and broader Agile tooling ecosystem to support the Software Development Lifecycle (SDLC) across the organization. The ideal candidate will bring deep expertise in Jira and Confluence administration, combined with a strong understanding of Agile delivery practices and SDLC integration. You will lead the implementation, adoption, and standardization of enterprise‑level Agile tooling, define and evolve tooling standards, and collaborate closely with cross‑functional delivery, engineering, risk, and control teams. This role ensures consistent, scalable, compliant, and value‑driven use of the Development Tooling Platform to enable efficient task tracking, delivery transparency, and data‑driven decision‑making across the enterprise. This role will report to the Executive Director of Enterprise Architecture. Role Responsibilities Serve as the organization’s SME and platform owner for Enterprise Agile Tooling, including Jira, Confluence, test management tools, and approved plugins, driving best practice adoption across teams. Administer, configure, and maintain Jira and Confluence across multiple projects, programs, and teams in large scale enterprise environments. Design and implement custom workflows, issue types, fields, screens, permissions, schemes, and automation rules to support SDLC workflows and Agile processes. Manage user access, roles, and security configurations in accordance with compliance, audit, and governance standards. Support and extend Jira capabilities using Jira Forge, including the evaluation, development, and implementation of custom apps, UI extensions, automations, and integrations where out of the box functionality is insufficient. Define, build, and maintain continuous and automated data pipelines, dashboards, and metrics reporting to provide real time insights into delivery, quality, flow, and risk. Define and maintain key delivery metrics and dashboards (e.g., velocity, throughput, WIP, cycle time, test coverage, release readiness, risk posture) for development, executive, operational, and audit stakeholders. Ensure seamless integration of Jira, test management tools, and plugins with DevSecOps pipelines, CI/CD platforms, test automation frameworks, and governance processes (e.g., change management, code scanning, risk assessments). Develop and deliver training sessions, playbooks, standards, and documentation to support end users, power users, and administrators. Stay current with the Atlassian product roadmap, Jira Forge capabilities, and industry best practices to continuously improve the tooling ecosystem. Required Qualifications\Experience Bachelor’s degree in computer science, Information Technology, or a related field. Atlassian Certified Professional (ACP) certification (required). 10+ years of hands‑on experience as a Jira Administrator or Enterprise Agile Tooling specialist in a complex enterprise environment. Proven experience administering Atlassian Cloud and Data Center platforms. Strong expertise in: Jira configuration (permissions, schemes, automation) Strong expertise in Test management tool integration with Jira Hands on experience on Metrics, dashboards, and enterprise reporting Hands‑on experience with Jira Automation, ScriptRunner, and REST APIs. Working knowledge of Jira Forge development and platform extensibility. Strong understanding of Agile, Scrum, Kanban, and SDLC practices. Experience integrating Jira with CI/CD and DevSecOps tools. Experience working in regulated environments with audit, compliance, and control frameworks. Excellent problem‑solving, communication, and stakeholder management skills. Additional certifications such as Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or SAFe Agilist. Experience with test automation frameworks and quality engineering practices. Experience integrating DevSecOps tools such as GitHub, Azure DevOps, Bamboo, Jenkins, SonarQube, or similar. Scripting experience (e.g., Groovy, Python, Bash). Demonstrated leadership, mentoring, and cross‑functional collaboration skills. Ability to manage multiple initiatives and adapt to changing priorities. SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. #J-18808-Ljbffr
SMBC Group is looking for an experienced Enterprise Agile Tooling Lead / Senior Jira Administrator in Tralee. This hybrid role will involve configuring and administering the Atlassian Cloud Platform to enhance SDLC processes. The ideal candidate will possess over 10 years of experience with Jira and Agile practices. Responsibilities include maintaining best practices, automating processes, and providing reports on development metrics. Opportunities for career advancement and flexible work arrangements are offered. #J-18808-Ljbffr
SMBC Group is seeking an Incident Manager for their Tralee office. In this hybrid role, you'll oversee end-to-end management of IT major incidents, ensuring effective communication with stakeholders and coordinating resources. Ideal candidates will have 3-5 years of experience in IT Incident Management and possess strong analytical and problem-solving skills. The position requires flexibility for extended hours when necessary. A BA/BS degree is required, with ITIL certification preferred. Join SMBC Group and enjoy the opportunity to work from home alongside in-office collaboration. #J-18808-Ljbffr
Role Description This is a hybrid role, requiring the successful candidate to attend our Tralee office. The Incident Manager is responsible for the end‑to‑end management of all IT major incidents. The manager leverages technology to issue all communications and provide timely updates to all key stakeholders and management. The Incident Manager leads, drives, facilitates, and chairs all service restoration activities, meetings, and conference calls. The Incident Manager provides support for all Regional / Global incidents when required and is required to be flexible to work extended hours, which may require occasional weekend and late‑night support. Role Objectives Contact support groups and coordinate resources during a major incident. Manage major incident from beginning to end, which includes providing intermittent updates until closure. Work with key stakeholders to publish a Post incident report which includes a chronology of steps taken to research and resolve the incident, business impact, probable root cause, and preventative actions. Ability to learn / apply / retain a large volume of information. Ability to work under pressure while ensuring a high standard of work (documentation, interaction with many different levels). Must work flexible working hours as described in the job scope. Work with Problem Manager to ensure underlying causal factors have been identified and that preventative measures have been documented and are being addressed before updating and closing out major incidents. Perform trend analysis on recurring incidents and establish an action plan with relevant technical stakeholders to implement permanent resolutions. Critical Knowledge & Core Competencies/Skills Responsible for planning and coordinating all activities required to perform, monitor, escalates, and report on major incidents. Responsible for communicating with the Service Owner and all relevant stakeholders throughout the major incident. Facilitate Incident reviews ensuring a complete incident summary with resolution, business impact, outage times, and root cause. Ensure the closure of all resolved major incidents. Improve quality of IT service by identifying recurring incidents and work with respective teams to implement preventative measures. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable, and create action plans to implement improvements. Work with Problem Manager to ensure preventative measures are implemented. Expert ability to interact with users and other technical staff to correct incidents on a timely basis. Strong problem solving and analytical skills - Ability to analyze a high volume of technical data and work in a fast-paced environment. Customer focused team player with a positive attitude, expert communication skills and ability to communicate technical information to non-technical users. Qualifications and Skills 2 to 5 years of specialized experience. 3-5 years of experience working in IT Incident / Service Management, or similar role. Required: BA / BS. Preferred: MA / MS / MBA. Licenses / Certifications / Registrations: ITIL Certification Preferred. Software Systems / Programming Languages: Prior experience with ServiceNow preferred. SMBC employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com. #J-18808-Ljbffr
