We are hiring on behalf of our client (Luxury Hotel) in Athlone for the position of Front Office Manager. This is an excellent opportunity to join a reputed 4-star property and lead the Front Office team to deliver exceptional guest service standards. Key Responsibilities: Oversee the daily operations of the Front Office, Reception, and Concierge teams. Ensure smooth check-in/check-out procedures and guest satisfaction at all times. Manage and train front office staff, maintaining high grooming and service standards. Handle guest queries, complaints, and special requests professionally. Collaborate with other departments to ensure a seamless guest experience. Maintain records, reports, and financial transactions accurately. Requirements: Minimum 23 years of experience in a similar role within a 4-star or 5-star property. Strong leadership, organizational, and communication skills. Proficient in hotel management software (Opera or equivalent). Ability to work under pressure and maintain high service standards. Flexibility to work shifts, weekends, and public holidays as required.
We are hiring on behalf of our client (Luxury 4-Star Hotel) in Co. Sligo for the position of Front Office Manager. This is an excellent opportunity for a motivated hospitality professional to lead a front office team in a prestigious and well-established property renowned for its warm hospitality, refined standards, and exceptional guest experience. Key Responsibilities Operational Leadership: Oversee the daily operations of the Front Office, including Reception, Concierge, and Night Team. Guest Experience: Ensure every guest receives a seamless and memorable check-in/check-out experience. Proactively manage guest requests, feedback, and complaints with professionalism and empathy. Team Management: Recruit, train, schedule, and motivate the front office team to deliver service excellence. Conduct regular coaching sessions and performance reviews. Revenue & Reporting: Support in yield management, room allocations, billing accuracy, and front office cash handling. Prepare daily and monthly reports in coordination with the General Manager. Cross-Department Coordination: Collaborate with Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth operations and communication. System & Standards Management: Maintain accuracy and efficiency in all hotel systems (preferably Opera PMS or equivalent). Uphold brand and hotel standards at all times. Health & Safety Compliance: Ensure front office operations comply with all company and legislative safety standards. Requirements Minimum 3 years of experience as a Front Office Manager or Assistant Front Office Manager in a 4-star property. Strong leadership and communication skills with a guest-first mindset. In-depth knowledge of hotel management systems and MS Office. Ability to work under pressure and lead by example during peak operations. High level of personal presentation, attention to detail, and a passion for hospitality excellence. Flexible to work shifts, weekends, and holidays as per hotel requirements. Whats Offered Competitive salary of €38,000 + performance-based bonus. Opportunity to work with a reputed 4-star property with excellent career growth prospects.
