A leading e-commerce platform is seeking a Technical Account Manager for enterprise clients in EMEA. This role involves providing strategic technical guidance, developing relationships, and leading discussions on technical strategy with clients. Ideal candidates should have experience in account management, strong project management skills, and a solid understanding of e-commerce technology. Comprehensive knowledge of tools like SQL, GitHub, and APIs is essential. Join a team focused on transforming enterprise commerce and making it accessible for all. #J-18808-Ljbffr
Technical Account Manager, Enterprise EMEA (United Kingdom, Ireland) Join Shopify as a Technical Account Manager (TAM) and be the primary technical contact for our enterprise merchants in EMEA. In this role, you'll simplify complex environments and take actionable steps to support these merchants, leveraging your extensive knowledge and customer‑facing skills. Act as a critical bridge between Shopify and our enterprise merchants, driving product adoption and innovation. You'll work with some of the most influential companies worldwide, helping them harness the power of Shopify to transform their business. Key Responsibilities Provide strategic technical guidance to merchants, enhancing application health and aligning with business roadmaps. Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real‑time support during high‑stakes events and manage cross‑functional project timelines. Own the technical relationship with strategic clients, advocating for merchant needs to influence the product roadmap. Design solutions and demonstrate the platform’s value to technical and non‑technical clients. Anticipate merchant needs, transitioning from reactive to proactive service delivery. Manage on‑site engagements, conduct technical health reviews, and support critical launches. Qualifications Experience in Account Management, Solutions Engineering, or Technical Support, with a background in e‑commerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers in D2C, Retail, or B2B. Solid understanding of technical strategy for commerce businesses. Strong communication and project management skills, adept at working with cross‑functional teams. Ability to travel for customer on‑site visits (15‑25%). Technical proficiency with Observe/Splunk queries, GitHub, SQL/BigQuery, web technologies (HTML, CSS), HTTP Protocol, DNS/Domains, SSL provisioning, RESTful APIs, GraphQL, and JSON/XML. Knowledge of Liquid and familiarity with development lifecycles and version control systems (git/GitHub). Experience with Bugsnag and Observe dashboards and understanding of the Shopify platform for decision‑making. Ready to transform enterprise commerce with strategic technical leadership? Join the team that’s making commerce better for everyone. About Shopify Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life‑defining work that directly impacts people’s lives as much as it transforms your own. We put the power of the few in the hands of the many, creating more choices and a future with more voices rather than fewer. About You Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone. Care deeply about what you do and about making commerce better for everyone Excel by seeking professional and personal hypergrowth Keep up with an unrelenting pace (the week, not the quarter) Be resilient and resourceful in the face of ambiguity and thrive on (rather than endure) change Bring critical thought and opinion Use AI tools reflexively as part of your fundamental workflow Embrace differences and disagreement to get things done and move forward Work digital‑first for your daily work #J-18808-Ljbffr
Senior Solutions Engineer (United Kingdom, Ireland) 5 days ago Be among the first 25 applicants About The Role Fluency in English, French, Italian, and German required. At Shopify we believe in making commerce better for everyone including entrepreneurs and enterprise brands alike. We do this by providing the scalability, reliability and flexibility merchants need to build, grow, adapt and evolve their business. Shopify powers commerce for notable brands like Gymshark, Jigsaw, Lloyds Pharmacy and more. Alongside Sales, our Solutions teams work directly with brands like these to help them develop and drive their commerce strategies. Whether that is starting or expanding their brick & mortar operations or e‑commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale. This is where you can come in… As a Retail Solutions Engineer, you’ll drive the technical solutioning for our new business and cross‑sell opportunities, build POCs, lead demonstrations and enable our sales and partner teams to show how merchants can accelerate the growth of their business with Shopify Retail. We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work‑from‑home digital by default environment as we build the future of commerce. Qualifications for the role Min 3 years of experience in Solutions Engineering, Pre‑sales Consulting, Agency Consulting, Commerce Operations or Retail Operations Solid understanding of cloud‑based technologies, SaaS and PaaS fundamentals Solid understanding of technical strategy as it relates to operating and growing commerce businesses A solutions mindset – our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals. Passion to collaborate in a team‑selling environment and share your expertise to help others learn Strong troubleshooting and analytical skills combined with the desire to tackle challenges head‑on A personable video conference presence with confidence and the ability to control the virtual room Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis. The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily! Professional working proficiency in German or Italian or French. Preferred Qualifications Strong API knowledge (REST and GraphQL) for back‑office integrations Experience with retail solutions such as Shopify POS, Lightspeed, Vend, ePos and more Solid understanding of retail operations such as inventory management, warehouse operations, omni‑channel retail operations (BOPIS, Click & Collect, Local Delivery), multi‑location fulfillment. Projects, activities, and expectations of your role include Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies Engaging with clients through requirements discovery and strategic consulting sessions Creating customized product demos and proof of concepts for use during virtual or on‑site client demonstrations Becoming an expert on Shopify’s application ecosystem and integrations Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends Mentoring and coaching the sales team on technical aspects of Shopify Retail About Shopify Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. This is life‑defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option. About You Care deeply about what you do and about making commerce better for everyone Excel by seeking professional and personal hypergrowth Keep up with an unrelenting pace (the week, not the quarter) Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change Bring critical thought and opinion Use AI tools reflexively as part of your fundamental workflow Embrace differences and disagreement to get shit done and move forward Work digital‑first for your daily work If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem‑solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. #J-18808-Ljbffr
