Deputy General Manager, Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27 We are inviting applications from qualified hospitality professionals with extensive background in 5-star luxury environments for the role of Deputy General Manager at our award-winning property. This senior leadership role requires a commitment to maintaining the highest standards of luxury, guest service, and operational excellence. Key Responsibilities Provide leadership and direction, overseeing day‑to‑day operations across all hotel departments, ensuring exceptional guest satisfaction, operational efficiency, productivity, and profitability. Support the General Manager on all aspects of hotel operations, with operational oversight on the Food & Beverage department. Ensure consistent delivery of exceptional guest experiences in line with 5*, Relais & Châteaux. Ensure the outlets deliver high service standards, strict adherence to SOPs, and consistent professional team presentation. Correspond with guests professionally via telephone and email. Handle complaints and guest queries efficiently, ensuring thorough and complete follow‑up. Uphold and exceed luxury quality benchmarks, compliance standards, and service protocols across all departments and liaise with department managers. Monitor and continuously improve the guest experience, ensuring all service delivery meets or exceeds 5-star resort standards and aligns with Relais & Châteaux expectations. Provide strategic leadership and support to the food and beverage department heads. Act as decision‑maker in the absence of the General Manager, ensuring seamless daily operations and business continuity. Drive operational performance and efficiency through productivity, overseeing roster scheduling, and ensuring efficient resource planning across departments while achieving commercial and service‑related objectives. Drive a strong revenue and upselling culture, ensuring opportunities are maximised through regular training, team engagement, and operational execution. Collaborate with Events and F&B to ensure an enhanced guest experience. Oversee monthly financial performance, including budgeting, forecasting and reporting to optimise cost efficiency while delivering high‑quality operational outcomes. Foster a positive team culture focused on staff engagement, training, and continuous improvement. Uphold team presentation, grooming and uniform policy standards. Ensure all enquiries from both guests and team members are dealt with promptly, efficiently and professionally. Ensure the operation complies with all relevant legislation including Fire, Health and Safety regulations, Food Safety standards, Licence Law and Employment legislation. Collaborate with HR and HODs to ensure an inclusive and engaging work environment and employee culture that reflects the brand and high service culture of Sheen Falls Lodge and the Relais & Châteaux ethos. Work closely with HR and HODs to embed a strong culture of training, accountability, and continuous improvement in operations, standards, and guest satisfaction. Candidate Profile A bachelor’s degree in hospitality management or a related field. A progressive career path in hospitality management with a minimum of 2–3 years’ experience in a senior management or director role within a 5-star luxury hotel or resort environment, ideally in Ireland or the UK. A strong working knowledge and leadership background in food & beverage within a luxury hotel environment. A proven track record of delivering luxury guest experiences and managing high‑performance teams. A deep understanding of food & beverage operations, luxury service standards, and hotel compliance. Professional, polished, and service‑driven with excellent interpersonal and communication skills. Adaptable, solutions‑focused, and calm under pressure. Sheen Falls Lodge and Ring of Kerry Golf is an equal‑opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the right to live and work in Ireland without restriction. #J-18808-Ljbffr
A luxury hotel in Ireland is seeking a Deputy General Manager to oversee day-to-day operations and ensure exceptional guest experiences. The ideal candidate will have a bachelor's degree in hospitality management and 2–3 years of senior management experience in a 5-star hotel. Responsibilities include operational efficiency, guest satisfaction, and leadership in food and beverage management. This role requires a polished and service-driven professional who can adapt to a fast-paced environment. #J-18808-Ljbffr
An upscale dining establishment in Killarney seeks a Fine Dining Assistant Restaurant Manager to oversee meal service and manage a dedicated team. The ideal candidate will have extensive experience in a 5-star hotel environment, demonstrating exceptional customer service skills and attention to detail. Responsibilities include ensuring efficient service, team training, and compliance with health standards. This full-time position requires strong communication skills and legal eligibility to work in Ireland. #J-18808-Ljbffr
Assistant Restaurant Manager – Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27 We are inviting applications for a full‑time Fine Dining Assistant Restaurant Manager with knowledge and experience in food service and an eye for 5* detail. Scope and General Purpose of Role Oversee and ensure the provision of friendly and efficient service as rostered for breakfast, lunch and dinner service and exclusive use event dinners in the Falls Restaurant, room service, afternoon tea service and afternoon food service in the lounges, lunch and dinner event services, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation. Manage the department effectively, consistently achieving the highest safety, hygiene and operational standards. Maintain a high standard of customer care and customer relations, and operate an efficient department through a well‑trained staff. Responsibilities The Falls Assistant Restaurant Manager is responsible for managing the team as rostered, which can include breakfast, lunch, dinner, room service, afternoon tea and afternoon lounge food service, private dining and private events. Breakfast, lunch, lounge, afternoon tea, dinner, room service and standards when on duty. Oversee supervisors and team members on duty during shift. Breakfast, lunch, lounge and dinner items stocks and stock management of those items. Staff communication and training for breakfast, lunch, lounge, afternoon tea, private dining, events, dinner service and room service. Customer service and the guest experience and satisfaction while on duty. Organise the efficient operation of the team on your shift. All HACCP protocols for service and the still room area including fridge temperature and perishables labelling while on duty. Take direction and work with the Restaurant Director in regard to all aspects of the role. Report to the Restaurant Director on individual and team performance and issues. Check ahead for any changes in bookings, occupancy etc. and ensure that adequate staffing has been scheduled by the Restaurant Director, and communicate and/or request changes if required. Support and coach the team on duty. Ensure that the team is taking breaks in a timely manner during shift and in line with hotel and statutory regulations. Core Competencies Teamwork Problem solving ability Planning & Organising Strategic Thinking Financial thinking Leadership & leading for results Effective communications Customer service focus – the internal customer Self‑Motivated Show initiative Enthusiasm / focus Managing Standards Required Experience Extensive knowledge of food and beverages and food and beverage service, with previous 5* hotel restaurant experience. Attention to detail is paramount; the role is suited to someone meticulous with a great eye and attention to details. Guest and team satisfaction is of the utmost importance. The ideal candidate will be able to relate with people at all levels and be an excellent communicator. Must be able to deliver an exceptionally high level of customer service and take responsibility for a team under your charge. Excellent communicator with attention to detail and standards, and a strong knowledge of food and beverage at a 5* level. Must be fluent in English (oral and written) and have full legal status to work in Ireland. This is a full‑time position on a rostered basis, which includes weekends. Equal Opportunity Statement Sheen Falls Lodge and Ring of Kerry Golf is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Full legal status to work in Ireland is required. #J-18808-Ljbffr
Duty Manager Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27 We are currently inviting applications for a Duty Manager to join the management team at Sheen Falls Lodge. The successful candidate will join and support the management team in effectively managing the day‑to‑day operation of the hotel. Scope And General Purpose Of The Job This is a hands‑on role which involves daily duty management (DM) / manager on duty (MOD) shifts to assist the Hotel Manager on a daily basis to ensure the hotel is operating in a highly professional and effective manner. The role is responsible for ensuring that each department team is operating in accordance with the hotel operating standards as laid down by the hotel management and those of an international five‑star resort property. To assist in ensuring that the business plans, budgets, and sales & marketing plan, service standards are being followed by each department on shift in order to achieve budget profits for the year and to maximise revenue by effective management and support of the hotel’s operations on shift. To have a collaborative team role with all management and department heads of the hotel to ensure the effective smooth running of the Sheen Falls Lodge at all times. Key Responsibilities Work as part of the management team, working shifts including early and late shifts, weekends, and public holidays. Have an in-depth understanding of the company policies & procedures and ensure the SOPs are adhered to daily. Oversee daily activities within the hotel. Ensure that all customers receive the best customer service and care, and that any complaints are dealt with in a timely, effective, and efficient manner. Work closely with the Departmental Managers and provide support in the operation of the hotel. Requirements Previous experience in a similar role in a busy 4* / 5* star hotel environment. A hotel and catering management qualification is desirable. Previous experience in hospitality with front office, guest services, and food and beverage department experience, all being essential. Possess excellent guest service skills. Have excellent interpersonal and communication skills. Have a full driver’s license. Fluent in English both oral and written and full legal status to work in Ireland. All applicants must have permission to work in Ireland. #J-18808-Ljbffr
A prestigious hotel in Killarney is seeking a Duty Manager to join its management team. The successful candidate will oversee day-to-day operations, ensuring high standards of customer service and collaboration with department heads. Prior experience in a similar hotel environment is essential. This role requires strong interpersonal skills, a full driver's license, and fluency in English. The position involves flexible shifts including weekends and public holidays. #J-18808-Ljbffr
Night Porter - Part TimeSheen Falls Lodge Sheen Falls Lodge, Kenmare, Co. Kerry, V93 HR27 Apply for this job Share We are currently inviting applications for a Part Time Night Porter position to join the Front Office team at Sheen Falls Lodge. Scope & General Purpose of Job To care for the guests and property of Sheen Falls Lodge throughout the night. Reporting to: Head Porter and Duty Manager. Responsibilities Service of food and beverage items as requested Oversee Reception office – answering phones and queries Cleaning front of house areas; regularly checking that the premises are safe and secure Managing any difficult incidents that may occur with the assistance of the Duty Manager, when necessary. Be responsible for and aware of fire safety, the evacuation system, and safe handling of fire, in case of emergency while on duty. Use initiative whilst carrying out duties so that we provide the best possible Responsible for the security of the hotel at all times, both in terms of access to the hotel and hotel property while on duty. Minumun 2+ years experience in a similar position. Requirements Previous experience in a similar role in a busy 4*/5* star Hotel environment. Previous experience in hospitality. Must possess excellent guest service skills. Must have excellent interpersonal and communication skills. Must have a full driver’s license. Must have fluent English both oral and written and full legal status to work in Ireland. All applicants must have permission to work in Ireland. Apply for this job Back to Search #J-18808-Ljbffr
