The Shannon Springs Hotel are hiring a Duty Manager with Food & Beverage expertise to join their management team. You will be responsible for supporting the management team to ensure the smooth running of the hotel's bars, restaurants, and meeting rooms, focusing on delivering excellent service and driving revenue and profit growth. The ideal candidate will have a passion for the hospitality industry, previous food and beverage experience, and strong leadership and organisational skills to motivate and develop a team of staff. We are proudly certified as a Great Place to Work since October 2023 and are certified as an Excellent Employer for 2024 as part of Failte Ireland's Employer Excellence Program. We offer structured programs for growth and career advancement as we consider our employees to be our greatest asset. If you are looking to progress to the next step of your career, we would love to hear from you. The key responsibilities of this role are: To support the management team ensuring the smooth running of the hotel operation. To be aware of the business in the hotel and to work with each department to always ensure delivery of exceptional guest service. To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction. Ensure the best levels of customer care within the property. To ensure that all guests are greeted in a warm, friendly and courteous fashion. To Champion Service Excellence in the Hotel. To encourage guest feedback through personal contact with customers and staff, to implement a system for addressing comments to ensure guest satisfaction and continuous improvement. Dealing with telephone, email and fax enquiries. To ensure complaints are dealt with in a professional and timely manner and to monitor and track these complaints. To ensure all adverse comments are investigated immediately and are responded to. To Operate to the standards as outlined in the SOP Manuals. To be fully compliant with HACCP. To work in conjunction with Management Team, Supervisors & Staff to ensure the smooth and efficient running of the Hotel. To implement and maintain the highest standard operating procedures for all service areas. To supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised. To ensure all aspects of the property, particularly the F&B outlets, are well maintained at all times. To ensure a high level of hygiene throughout the Hotel at all times, with a strict cleaning schedule in operation. To ensure an organised order of work is in place in all areas and that appropriate service systems are in use. To communicate with all departments and to work closely with all department heads at all times. To ensure that all Asst. Managers / Supervisors in all areas are carrying out their duties in an efficient and organised fashion. To liaise with the General Manager regarding all operational issues. To be responsible for the achievement of the GP for the bar. To follow correct procedures for all expenditure requests. To ensure all cash, charge, float and till procedures are carried out in compliance with company policy as detailed in the restaurant SOP. To ensure that all staff and supervisors are trained in cash handling procedures. To liaise with accounts regarding accounting procedures. To operate effective control systems in the hotel. To carry out stock checks and ensure all members of managers are doing. To ensure all advertising, match schedules, music listing all correct and displayed. To ensure the restaurant is adequately stocked and secured at all times on your shifts. To minimise waste of materials and energy through careful monitoring of staff. To ensure FIFO is carried out and displays always tidy and facing out towards guest. To ensure organised and clean drink stock areas. To maximise revenue through the encouragement of up selling and cross selling. To organise Bar meetings, ensuring strong communication with all staff members. To carry out job chats and performance appraisals. To inform the GM of any issues relating to staff and be involved in disciplinary procedures where necessary. To maintain and record all training records as required consistently and in a timely manner. To respond to staff suggestions appropriately. To assist the HR Manager with the Health and Safety Committee and to ensure we have a highly motivated team. To ensure all equipment and furniture in the Hotel is maintained and not abused. To report for duty clean and tidy, wearing the correct uniform to Company standard ensuring your name badge is always worn whilst on duty. To ensure a high standard of personal hygiene. To be fully aware of all policies as detailed in the staff handbook. To implement all Health and Safety policies. Health & Safety To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other persons on the premises. To keep work areas tidy and safe and report any hazard, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of first aid box. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement. To carry out and promote fire and accident/other safety drills as directed by the hotel safety officer. To carry out continuous Health & Safety training and re-training with employees. To participate in all Health and Safety training scheduled for you and your team. To be an active member of the Health & Safety Committee and attend monthly meetings. To inform Management immediately if you are personally involved in any accident or incident on the hotel grounds. Flexibility/Inter-changeability To be flexible and co-operative in the workplace so as to ensure the smooth and successful operation of the hotel. Flexibility within each job category/functional area will be required by the company. Dependent on business levels within the hotel, you will be required to assist with duties as directed by Management. Requirements: Must have previous experience in a similar role within busy 3*/4* hotels. Must have a strong knowledge of the Food & Beverage Industry. Must have strong people management & communication skills. Must be able to work as part of a team and on own initiative. Job Type: Full-time What we can offer you: Weekly Pay Company funded educational programmes Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide. Advanced online training programs through our E-learning personal development platform Access to Mental Health First Aiders on site Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days Employee Social Events to celebrate our teams success together Industry leading complimentary meals on duty and barista style coffee Favourable Friends and Family discounted best available rates in our GN Hotels nationwide. Save money and be healthy with our Bike to work scheme Xmas savings club On site parking Uniform provided. #J-18808-Ljbffr
NEW CHEF DE PARTI OPPORTUNITY: DUE TO INCREASED LEVELS OF BUSINESS, SHANNON SPRINGS HOTEL IS AGAIN RECRUITING FOR CHEFS. VERY COMPETITIVE SALARIES OFFERED. WHY NOT TRY SOMETHING NEW AND BECOME PART OF THE EXCITING SHANNON SPRINGS HOTEL AND THE OLD LODGE GASTRO PUB AWARD-WINNING TEAM. Job Description MAIN DUTIES AND RESPONSIBILITIES To arrive at work on time and in full uniform. To adhere to all HACCP regulations regarding uniform, personal hygiene, food preparation, production, service, and storage. To carry out daily and weekly procedures, including temperature checks, food labeling/dating, and storage. To work with the head chef in menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit. To ensure that all mis en place is freshly prepared and on time. To ensure that dishes are prepared to the correct recipe and to the correct standard. To ensure that all stocks are kept under optimum conditions. To minimize wastage. To ensure all dishes are served with the correct garnish and portion size. To clean down the kitchen after service and ensure any remaining food is stored according to food hygiene regulations. To ensure that your section is kept clean and tidy at all times. PAY: €16 PER HOUR #J-18808-Ljbffr
The AA Rosette Old Lodge Gastro Pub at The Shannon Springs Hotel has an amazing opportunity for an ambitious Sous Chef to join and help lead our talented team of chefs. MAIN DUTIES AND RESPONSIBILITIES Supporting the Head Chef in the smooth running of the Kitchen. Ensure that a good working relationship is maintained between all kitchen staff and dining room staff. Responsible for the smooth running of the entire kitchen operation in the absence of the Head Chef. Prepare, provide and present food to the prescribed and agreed standards through effective and efficient utilization of available resources. Involved in the preparation and compiling of menus for daily business and upcoming functions, contributing new ideas and suggestions. Familiar with the Hotel's forthcoming business and prepared for such. Good knowledge and understanding of the HACCP system and ensure that stipulations regarding HACCP are implemented in the kitchen. Ensure that kitchen staff strictly conform to HACCP regulations. Ensure that all cleaning schedules are adhered to, and that temperature checklists are completed. Deal effectively with guest complaints. Together with the Head Chef, ensure that the agreed food percentages are achieved via strict purchasing control, portion control, and monitoring food production and wastage. Assist the Head Chef in purchasing all food items via Procure Wizard. Attend Head of Department meetings in the absence of the Head Chef. Assist when necessary in stock takes. Familiar with Hotel policies and procedures regarding Health & Safety and Fire Regulations. Training and supervision of new staff. Participation in the formulation of all new menus. Ensure all deliveries are stored away correctly as soon as possible after delivery. Ensure all deliveries are cross-checked with purchase orders and weighed correctly. Benefits of working for The Shannon Springs Hotel: Weekly Pay Company funded educational programmes Opportunity for internal career growth, progression & promotion with the GN Group nationwide. Advanced online training programs through our E-learning personal development platform Access to GN Employee Assistance & Digital Wellbeing Program Access to Mental Health First Aiders on site Recruitment bonus through our GN Refer a Friend scheme Excellent Employee Recognition Programme including Employee of the Quarter, long service awards, team recognition days and random treat days Employee Social Events to celebrate our team's success together Industry leading complimentary meals on duty and barista style coffee Attractive 20% Employee discount on bar & restaurant food Favourable Friends and Family discounted best available rates in our GN Hotels nationwide. Bike to work scheme Xmas savings club On site parking Uniform provided. #J-18808-Ljbffr
Job Responsibilities: To arrive to work in time and in full uniform. To adhere to all HACCP regulations regarding uniform, personal hygiene, food preparation, production, service and storage. To carry out daily and weekly procedures, including temperature checks, food labeling/dating and storage. To work with the head chef in menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit. To ensure that all food is freshly prepared and on time. To ensure that dishes are prepared to the correct recipe and to the correct standard. To ensure that all stocks are kept under optimum conditions. To minimize wastage. To ensure all dishes are served with correct garnish and portion size. To clean kitchen during service and ensure that any remaining food is stored according to food hygiene regulations. Compensation: €15 per hour #J-18808-Ljbffr
NEW CHEF DE PARTI OPPORTUNITY: DUE TO INCREASED LEVELS OF BUSINESS, SHANNON SPRINGS HOTEL ARE AGAIN RECRUITING FOR CHEFS. WHY NOT TRY SOMETHING NEW AND BECOME PART OF EXCITING SHANNON SPRINGS HOTEL AND THE OLD LODGE GASTRO PUB AWARD WINNING TEAM. Job Description MAIN DUTIES AND RESPONSIBILITIES To arrive to work in time and in full uniform. To adhere to all HACCP regulations regarding uniform, personal hygiene, food preparation, production, service and storage. To carry out daily and weekly procedures, including temperature checks, food labeling/dating and storage. To work with the head chef in menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit. To ensure that all mis en place is freshly prepared and on time. To ensure that dishes are prepared to the correct recipe and to the correct standard. To ensure that all stocks are kept under optimum conditions. To minimize wastage. To ensure all dishes are served with correct garnish and portion size. To clean down kitchen after service and ensure any remaining food is stored according to food hygiene regulations. To ensure that your section is kept clean and tidy at all times. #J-18808-Ljbffr
The AA Rosette award winning Old Lodge Gastro Pub at The Shannon Springs Hotel is now recruiting experienced waiting staff. Waiting Staff Roles and Responsibilities: To operate the F&B service to the agreed standard operating procedures (SOP's) for F&B in the hotel. To ensure the Restaurant is set up and ready to open as per the agreed & advertised times and maintained on an ongoing basis. To maintain the Food & Beverage areas in a clean and tidy condition. Responsible for maintaining a comfortable atmosphere in the Restaurant by controlling and monitoring heating, lighting, and music/TV's. To provide an efficient and friendly service to guests at all times. To portray a positive attitude to both customers and employees at all times. Up-sell and maximise sales revenue whenever and wherever possible. Completing daily SOP's checklists ensuring high standards of staff training are maintained at all times. Completing daily and weekly cleaning checklists ensuring high standards of hygiene at all times. Waiting Staff Requirements: Previous experience in a high volume/fast paced environment. Fluent English and excellent communication skills. Tills and operating systems experience would be preferable. Flexible and available to work a variety of shifts including midweek and weekends. A good team player. Hardworking and dedicated to their role. Experience required for the role. #J-18808-Ljbffr
The award-winning Old Lodge Gastro Pub at The Shannon Springs Hotel is now recruiting experienced waiting staff. Bartender Roles and Responsibilities: To operate the F&B service to the agreed standard operating procedures (SOPs) for F&B in the hotel. To ensure the bar is set up and ready to open as per the agreed and advertised times and maintained on an ongoing basis. To maintain the Food & Beverage areas in a clean and tidy condition. Responsible for maintaining a comfortable atmosphere in the restaurant by controlling and monitoring heating, lighting, and music/TVs. To provide an efficient and friendly service to guests at all times. To portray a positive attitude to both customers and employees at all times. Up-sell and maximize sales revenue whenever and wherever possible. Completing daily SOPs checklists ensuring high standards of staff training are maintained at all times. Completing daily and weekly cleaning checklists ensuring high standards of hygiene at all times. Bartender Requirements: Previous experience in a high-volume/fast-paced environment. Fluent English and excellent communication skills. Tills and operating systems experience would be preferable. Flexible and available to work a variety of shifts including midweek and weekends. A good team player. Hardworking and dedicated to their role. #J-18808-Ljbffr
