A global inspection and verification company in Naas seeks to hire a Complaints Manager. The role involves managing and resolving consumer complaints, conducting investigations, and ensuring compliance with regulatory standards. Candidates should have at least two years of administrative experience and fluency in English. Strong documentation skills and the ability to handle complaints are essential. #J-18808-Ljbffr
A leading testing and certification company in Kinsale seeks an experienced QC Analyst for their Scientific In-sourcing team. This role focuses on testing pharmaceutical substances using techniques like GC and HPLC in compliance with GMP standards. Candidates should have a Science Degree and 2+ years of relevant experience. Opportunities for continuous learning and a supportive work environment are offered. #J-18808-Ljbffr
A leading testing and certification company in Ireland is seeking an experienced QC Analyst to join their Scientific In-sourcing team. The role involves testing pharmaceutical substances in a GMP environment and requires a Science degree in Chemistry or equivalent. Candidates should have at least 2 years of GMP experience and strong skills in analytical technologies like HPLC and GC. The position demands effective communication and teamwork within a committed and safety-oriented laboratory environment. #J-18808-Ljbffr
SGS are the world’s leading testing, inspection and certification company SGS Group. We deliver solutions to a wide range of industry sectors in Ireland. Enjoy a truly rewarding career in a global, multicultural organisation with a proud heritage that has been making the world a better, safer place for over 140 years. Our client services include providing SGS QC analysts and technical support staff on-site to fulfill staffing requirements (Scientific In-sourcing), all under the supervision and guidance of ISL technical and operational teams. Like all SGS personnel, they are committed to upholding stringent technical and GMP standards, ensuring the safety of medications for the multitude of patients relying on the products we test. Due to growth, we have an exciting opportunity for an experienced QC Analyst to join our growing Scientific In-sourcing team. Job Description Testing of pharmaceutical substances e.g. raw materials and drug substances in a GMP environment in accordance with clients' procedures and quality systems. Main focus will be GC and HPLC analysis , along with other analytical techniques as required. Key Accountabilities Receive training from SGS and client and get qualified in relevant analytical techniques. Maintain own training 100% current. Train other analysts where appropriately qualified Carry out testing in accordance to the valid testing procedures and regulatory requirements Ensure that laboratory equipment is well maintained, and calibrations are carried out at the designated frequencies Manage inventory and status of materials required for analysis When qualified to do so, verify and review results generated by other analysts for compliance with requirements Ensure correct data entry to LIMS Assessment of testing results generated in the laboratory and close out of batch analysis Ensure that all target dates are met. Update visibility tools and communicate status of testing at meetings Maintain laboratories to a high housekeeping standard Ensure high standard of lab records, with work completed Right First Time and on time Write and maintain necessary documentation (SOPs, methods, reports etc) Work as part of the team ensuring customer expectations are met and exceeded. Support achievement of client and SGS Key Performance Indicators, such as around investigations, training, productivity and on-time testing Notify appropriate contact and document results and investigations for any atypical or aberrant results Lead Laboratory investigations and deviations if required Maintenance of a safe working environment, in a state of audit readiness Identification and implementation of safety, environmental, quality and service improvements Work with their leader to ensure self-development and progression Qualifications Science Graduate in Chemistry or equivalent science education (Level 7) At least 2 years' experience in a GMP laboratory. GMP experience is a minimum requirement for this position. Demonstrated experience with current Good Manufacturing Practices, Data Integrity and sound knowledge of analytical technologies (HPLC, GC, KF, IR, PSD, Xray, Wet chemistry) Good organizational skills and strong communication – written and verbal Team player, flexible to evolving needs with a strong customer service mentality Excellent quality and safety standards Aptitude in lab computer systems, including LIMS and Trackwise Additional Information Integrity, flexibility, working under own initiative Strong analytical ability and associated problem solving Results and performance driven Good time management & attention to detail Professionalism; with the client, contractors and colleagues at all times Compliance with SGS and client policies and procedures To apply please submit your CV. Candidates must be immediately eligible to work in Ireland, this is a site based role. We are an equal opportunity employer and value diversity at our company. #J-18808-Ljbffr
Global Technical Manager Business Assurance Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future‑oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership. Job Description In this role, the Post‑Holder will take overall responsibility for the technical development and management of the BA Division. In consultation with the BA Global Head of Certification they will set the overall technical and accreditation strategy for the Division. Through direct management responsibility for product and technical specialists, they will ultimately set and enforce the policies that determine product delivery across the organisation and will have the authority to enforce their decision at all levels in the affiliate network. They play a critical role in maintaining the BA Division’s “licence to operate” and are the final arbiter within the Division of those issues within the remit of the role. Although they have limited direct P&L responsibility (except for the spending of their own department), they must be commercially astute to ensure effective and efficient service delivery and this must inform all their actions, underwriting and enabling BA’s profitability at a local level. The role thus has significant business impact. Key Objectives Managing international accreditation activities (e.g. UKAS, ANAB etc.) and supporting the network in the maintenance of local accreditations. Defining accreditation strategies, policies and internal systems and advising the BA Senior Management team accordingly. Providing effective technical direction and support to the BA certification business network to anticipate, interpret and influence external accreditation standards and requirements. Leading the global technical and accreditation functions to ensure the quality of the service delivered meets specified business and requirements. Working proactively with the Certification Business Teams to develop enhanced customer services, anticipating and resolving potential conflicts to certification impartiality. Managing the overall relationship with global Accreditation Bodies and establishing confidence in SGS integrity and innovative solutions. Representing the BA Division externally, especially as Lead Representative on the International Independent Organisation for Certification (IIOC). Cooperating with global ABs to ensure a cost‑effective AB audit programme. Leading and directing the global technical team and managing technical functions and staff. Identifying and coordinating continuous improvements to technical standards, simplifying procedures, systems and requirements to support efficient operations. Developing, implementing and maintaining systems and technical support processes across the BA certification business network. Ensuring global procedural requirements and technical support processes for certification services are commercially viable. Supporting the development of new products and certification services. Investigating breaches of Integrity within an affiliate, instructing Business Managers on corrective actions and monitoring implementation. Collaborating with IT and other teams to evolve audit business and develop new approaches and digital tools, including machine learning in the technical review process. Specific Responsibilities Act as a senior member of the BA Certification Business Team, contributing expertise and strategic direction. Serve as lead advisor to the CBE Business Management team on certification, accreditation, impartiality and business growth matters. Maintain knowledge and understanding of core accreditation standards (e.g. 17021, 17065, IAF, EA). Create, approve and communicate core procedural requirements and documents. Liaise with external organisations (IIOC Technical Group, IAF, EA) and represent SGS interests. Coordinate with internal parties (operations, sales, IT, product groups) to align systems and best practices. Provide support, influence and advice to the network on technical and accreditation matters. Oversee Accreditation Body issues and provide feedback, advice and support to affiliates. Identify, communicate and recommend solutions for certification and accreditation risks and opportunities. Arbitrate and resolve accreditation, technical, operational and commercial conflicts. Initiate continuous improvement initiatives in systems and procedures. Support key accreditations and accreditation activities (UKAS, ANAB, SAS). Lead technical direction and leadership for specific certification products as required. Qualifications Graduate level studies or equivalent in a commercial or technical discipline. Minimum 10 years of business experience, including audit and certification business with both technical and commercial responsibilities. Thorough understanding of certification and accreditation processes and requirements. Experience working within a technical /certification service provider. Experience as a Technical leader. Required Skills Solid understanding of Management System certification and accreditation structures. Experience as Lead Auditor / Trainer for accredited third‑party certification. Strategic outlook. Ability to foster innovation and challenge status quo. Ability to multi‑task and manage conflicting priorities. Change management skills. Strong influencing skills and capability to inspire teamwork across a matrix organisation and manage conflicts. Strong and highly effective communication skills at all levels. Commercial / business acumen. Proven people management skills. Fluent in English. Proficiency in Microsoft suite (Word, Excel, Access, PowerPoint, Outlook). Some flexibility to travel. Desirable Skills Experience in a similar role within SGS, another Calibration Body or an Accreditation Body. Experience implementing significant changes to systems and practices. Ability to speak other languages. Experience as a trainer or coach, internally or externally. Location May be anywhere in the network but must be able to work closely and regularly with European Bodies and resources. Additional Information We are offering a supportive and inclusive work environment that encourages professional growth and personal development. Why SGS? Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. Flexible schedule and hybrid model. SGS University and Campus for continuous learning opportunities. Multinational environment with colleagues from multiple continents. Benefits platform. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Quality Assurance Industries Retail Office Equipment, Consumer Services, and Oil and Gas #J-18808-Ljbffr
A leading testing and certification company is seeking a Global Technical Manager for Business Assurance. This role involves overseeing international accreditation activities and setting technical strategies. The ideal candidate has over 10 years of experience in audit and certification, strong communication skills, and the ability to lead technical teams. This position supports a hybrid work model and focuses on quality assurance within a dynamic global environment. #J-18808-Ljbffr
A leading testing and certification company in Ireland is seeking an experienced QC Analyst. The role involves testing pharmaceutical substances in a GMP environment, managing laboratory equipment, and ensuring compliance with regulatory requirements. Ideal candidates have a Science degree in Chemistry and at least 2 years of GMP laboratory experience. Strong organizational and analytical skills are essential, along with expertise in analytical technologies like HPLC and GC. Immediate eligibility to work in Ireland is required. #J-18808-Ljbffr
Global Circularity and Sustainability Certification Manager Company Description: We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description: The role sits within the Global Sustainability and Supply Chain Services that leads the innovation, development and maintenance of the key resources within the Circularity pillar to enable the adoption of Circularity and Sustainability Certification products and, in line with best‑practice, following best‑practice for certification bodies. As a key pillar of the Global Sustainability strategy, the Global Circularity and Sustainability Certification Manager is responsible for the development and maintenance of Circularity products and guidance within the network. The manager acts as “products owner” for the key procedures and processes, including coordination across different affiliate and regional teams to ensure successful development and growth. The role reports to the Global ESG Assurance, Climate and Circularity Manager (CEO‑3). Primary Responsibilities Ensure and lead the global management of Circularity and Sustainability Certification services (accredited or non‑accredited), guaranteeing technical and commercial success across the affiliate network, while ensuring quality of service delivery, compliance with accreditation or scheme owner requirements, and alignment with business needs. Maintain or extend the scope of accreditations/approvals in line with the Circularity and Sustainability Certification strategy and business needs. Work proactively with the BA Global Accreditation Manager and Global ESGACC Manager to maintain impartiality and prevent/resolve potential conflicts of interest when they arise. Ensure global internal and external KPIs are met, and that all relevant approvals and accreditations are maintained to safeguard the SGS business and reputation. Manage a team of Product Managers (currently 2, based in India) and act as an Accreditation Manager for the key Social Certification schemes. Participate in the definition of product strategies, policies and internal systems for Circularity and Sustainability Certification services. Support the commercial strategy and provide guidance to affiliates to facilitate product growth globally. Monitor market trends and competitor activities to strengthen business growth strategy through the network. Represent SGS externally in relevant forums, including standardization committees and interprofessional working groups (e.g., IIOA, TIC Council, WBCSD, etc.) to maintain influence and visibility in the sustainability and circularity certification landscape. Technical Responsibilities Maintain a constant accurate and up to date knowledge of the product regulatory and/or market evolution. Act as the Technical Lead contact for the network of Affiliates and communicate effectively with the ability to clearly convey key messages to executive stakeholders within the network and management, demonstrating pragmatism whilst maintaining the integrity of the scheme. Support and provide subject matter expertise as needed. Ensure compliance with all generic global technical documents and procedures as defined by the BA Global Operational Excellence Team. Business Responsibilities In line with the segment strategy, provide commercial strategy and business plan for the growth of the products at global level and support affiliates with their strategies in key countries and regions. In collaboration with the affiliates establish global and local pricing strategies. In co‑operation with the Global Marketing Services, develop and support the relevant specific marketing materials to support business growth. Develop an intimate knowledge of customer and market needs by defining and overseeing the relevant market research. Support the sales, marketing, business development and account activities including sales visits, events/seminars and co‑operation with the International Sales Managers and International Account Managers. Actively participate in relevant scheme owner committees or working groups to ensure SGS maintains influence and exposure in the area. Operational Responsibilities Ensure overall responsibility for the successful management of the given products ensuring the global operation is efficient and meets the expectations of internal customers (Affiliates), external clients, scheme owners and accreditation bodies. Lead cross‑functional teams to constantly enhance the product related operational processes to ensure optimal service delivery turnaround times. Maintain full knowledge and understanding of SGS IT systems, procedures and external approval criteria to conduct audit report reviews and allow efficient management of technical review and certification decision process. Develop relevant internal and external KPI and constantly monitor them to facilitate decision making and drive continuous improvement. At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures. At all times, comply with SGS Code of Integrity and Professional Conduct. Qualifications Extensive knowledge and experience in Certification processes (accredited or non‑accredited), Management systems and Performance assessments principles with a solid expertise in Social Certification schemes (notably SA8000 or alternatively FSSC 24000). Strong understanding of Circularity and Circular economy concepts; good knowledge of existing Circularity certifications and schemes developed for the Plastic and Packaging industries, for Construction sector, for the Textile or Automotive industries. Minimum 5 years in certification roles within a Certification / Accredited body or a sustainability‑focused organization (ideally in a similar role for a TIC industry player) or alternatively, Minimum 3 years in a technical role at industry level, involved in circularity processes and for example, in supporting Circular economy transitions in the plastics or packaging industry. University degree in a relevant technical subject (environmental science, engineering, sustainability). Fluent in English is a must. Required Skills Excellent technical certification competency (associated with a good understanding of accreditation requirements); a relative knowledge of Circularity schemes used at industrial level (Recyclass, PPRS, Operation Clean Sweep, etc) is a plus. Imperative knowledge of ISCC certification processes. Strong organizational skills and capacity to adapt. Ability to work independently with minimal supervision in a mostly virtual environment. Results oriented, ability to handle multiple tasks and work in a culturally and geographically diverse and constantly evolving organizational culture. Ability to communicate effectively both internally and externally. Good people management skills, notably in an international environment (remote team management). Excellent interpersonal and influencing skills. Customer focus. Think strategically. Influence internally and externally. Collaborate effectively. Additional Information SGS ambition to become the TIC Industry world leader. The position is fully remote (but can be office based). Preferred location: Europe or India. Valid work permit required. Flexibility to travel (short and long distance) up to 25%. Why SGS? Global and very stable company, world leader in the TIC industry. Flexible schedule and hybrid model. SGS university and Campus for continuous learning options. Multinational environment with colleagues from multiple continents. Benefits platform. Join Us At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development. Seniority level Mid‑Senior level Employment type Full‑time Job function Quality Assurance Industries Retail Office Equipment, Consumer Services, and Oil and Gas #J-18808-Ljbffr
A global leader in testing and certification is seeking a Global Circularity and Sustainability Certification Manager to oversee Circularity Certification services and develop key certification products. The role involves managing a remote team and working with international affiliates. Ideal candidates will have extensive experience in certification processes and a strong understanding of Circularity concepts. This position allows for remote work, with flexibility to travel up to 25%. #J-18808-Ljbffr
Global Circularity and Sustainability Certification Manager Full-time We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership. The role sits within the Global Sustainability and Supply Chain Services that leads the innovation, development and maintenance of the key resources within the Circularity pillar to enable the adoption Circularity and Sustainability Certification products and, in line with the best-available knowledge and following best-practice for certification bodies. The Global Circularity and Sustainability Certification Manager is a key pillar of the Global Sustainability strategy and responsible for the development and maintenance of Circularity products and guidance within the network. The manager acts as “products owner” for the key procedures and processes, including coordination across different affiliate and regional teams to ensure a successful development and growth. The role reports to theGlobal ESG Assurance, Climate and Circularity Manager (CEO-3). Primary Responsibilities Ensure and lead the global management of Circularity and Sustainability Certification services (accredited or non-accredited), guaranteeing technical and commercial success across the affiliate network, while ensuring quality of service delivery, compliance with accreditation or scheme owner requirements, and alignment with business needs. Maintain or extend the scope of accreditations / apporovals in line with the Circularity and Sustainability Certification strategy and business needs. Work proactively with the BA Global Accreditation Manager and Global ESGACC Manager to maintain impartiality and prevent/resolve potential conflicts of interest when they arise. Ensure global internal and external KPIs are met, and that all relevant approvals and accreditations are maintained to safeguard the SGS business and reputation. Manage a team of Product Managers (currently 2, based in India) and acting as an Accreditation Manager for the key Social Certification schemes. Participate in the definition of product strategies, policies and internal systems for Circularity and Sustainability Certification services. Support the commercial strategy and provide guidance to affiliates to facilitate product growth globally. Monitor market trends and competitor activities to strengthen business growth strategy through the network. Represent SGS externally in relevant forums, including standardization committees and interprofessional working groups (e.g., IIOA, TIC Council, WBCSD, etc.) to maintain influence and visibility in the sustainability and circularity certification landscape. Specific Responsibilities Technical Maintain a constant accurate and up to date knowledge of the product regulatory and/or market evolution. Act as the Technical Lead contact for the network of Affiliates and communicate effectively with ability to clearly convey key messages to executive stakeholders within the network and management, demonstrating pragmatism whilst maintaining the integrity of the scheme. Support and provide subject matter expertise as needed. Ensure compliance with all generic global technical documents and procedures as defined by the BA Global Operational Excellence Team. Business In line with the segment strategy, provide commercial strategy and business plan for the growth of the products art global level and support affiliates with their strategies in key countries and regions. In collaboration with the affiliates establish global and local pricing strategies. In co-operation with the Global Marketing Services, develop and support the relevant specific marketing materials to support business growth. Develop an intimate knowledge of customer and market needs by defining and overseeing the relevant market researches. Develop an intimate knowledge of the competition by constantly overseeing competitive activities. Support the sales, marketing, business development and account activities including sales visits, events/seminars and co-operation with the International Sales Managers and International Account Managers. Actively participate in relevant scheme owner committees or working groups to ensure SGS maintains influence and exposure in the area. Constantly ensure proper level of communication and interaction with other Global Product Managers to evaluate common business development and possible synergies. For future development, be the Voice of the Customer and develop business requirements for new products and solutions; drive alignment of feature/function prioritization to maximize the value proposition Operational Ensure overall responsibility for the successful management of the given products ensuring the global operation is efficient and meets the expectations of internal customers (Affiliates), external clients, scheme owners and accreditation bodies. Lead cross functional teams to constantly enhance the product related operational processes to ensure optimal service delivery turnaround times. Maintain full knowledge and understanding of SGS IT systems, procedures and external approval criteria to conduct audit report reviews and allow efficient management of technical review and certification decision process. Develop relevant internal and external KPI and constantly monitor them to facilitate decision making and drive continuous improvement. Ensure global internal and external KPIs are met to safeguard the SGS business and brand reputation. At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures. At all times, comply with SGS Code of Integrity and Professional Conduct. Profile Extensive knowledge and experience in Certification processes (for accredited or non-accredited schemes), Management systems and Performance assessments principles with a solid expertise in Social Certification schemes (notably SA8000 or alternatively FSSC 24000). Strong understanding of Circularity and Circular economy concepts; good knowledge of existing Circularity certifications and schemes developed for the Plastic and Packaging industries, for Construction sector, for the Textile or Automotive industries. Minimum 5 years in certification roles within a Certification / Accredited body or a sustainability-focused organization (ideally in a similar role for a TIC industry player) or alternatively, Minimum 3 years in a technical role at industry level , involved in circularity processes and for example, in supporting Circular economy transitions in the plastics or packaging industry. University degree in a relevant technical subject (environmental science, engineering, sustainability). Fluent in English is a must Required Skills Excellent technical certification competency (associated with a good understanding of accreditation requirements); a relative knowledge of Circularity schemes used at indsutrial level (Recyclass, PPRS, Operation Clean Sweep, etc) is a plus. Imperative knowledge of ISCC certifications processes. Strong organizational skills and capacity to adapt. Ability to work independently with minimal supervision in a mostly virtual environment. Results oriented, ability to handle multiple tasks and work in a culturally and geographically diverse and constantly evolving organizational culture. Ability to communicate effectively both internally (at all levels within the company including senior management, technical and commercial teams) and externally (representing SGS expertise). Good people management skills , notably in an international environment (remote team management). Complete integrity and understanding of the need for risk management of SGS activities. Excellent interpersonal and influencing skills. Thinks Strategically Influences Internally & Externally SGS ambition is to become the TIC Industry world leader The position is fully remote (but can be office based). Preferred location: Europe or India . The incumbent must possess a valid work permit for the given country. Flexibility to travel (short and long distance) up to 25%. Why SGS? Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. Flexible schedule and hybrid model. SGS university and Campus for continuos learning options. Multinational environment where you will work with colleagues from multiple continents. Benefits platform. Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development. #J-18808-Ljbffr
