Overview It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Performance Support Engineer must be able to work weekend shifts and holidays as needed, on a rotating shift pattern basis. The workweek will span Tuesday through Saturday [Shift 1] for two months and then switch to Sunday through Thursday [Shift 2] for two months. The shift pattern involves consistent daytime hours without any evening or night shifts, allowing the team to effectively manage technical support duties while maintaining a balanced work schedule. Work hours will cover 8am to 5pm. To be successful in this role you have: In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Demonstrated ability to troubleshoot difficult technical issues Strong Experience with relational databases (e.g. MySQL, Oracle) Java experience Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Advanced Unix/Linux experience Working knowledge of the components in a web applications stack. Experience diagnosing performance degradation (e.g. explain plans, database tuning) Experience working well in a team environment while also being able to work productively while unsupervised Strong personal commitment to quality and customer service Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Ability to work with high-value customer administrators and developers Excellent time management skills Consistent ability to work evenings and weekends Understanding of basic networking and system administration Desired Skills The following additional skills are preferred but not required: Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Advanced object oriented programming skills (Java strongly preferred). Deep understanding of JavaScript Demonstrated proficiency with the following Technical Skills Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems TCP/IP, Networking knowledge Experience with Splunk Understanding of Simple Network Management Protocol (SNMP) Understanding of remote administration via SSH, SNMP, WMI, Powershell Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB JV20 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is seeking a Senior Manager of Engineering to lead the development of next-generation Observability applications supporting our global cloud services organization. In this hands‑on technical leadership role, you will help execute the observability strategy for cloud‑native systems at scale, enabling faster incident resolution, improved reliability, and better customer experience. You will manage and grow a high‑impact engineering team responsible for delivering cohesive, intelligent observability capabilities—including metrics, logs, traces, and events—through intuitive, self‑service user experiences. What you get to do in this role: Execute the observability roadmap aligned with platform reliability, availability, and performance goals. Lead, mentor, and grow a high‑performing engineering team (engineers and tech leads), fostering strong execution and delivery. Drive development and operation of observability solutions using a mix of open‑source and third‑party technologies. Partner with senior engineers to incorporate AI‑powered capabilities such as anomaly detection, alert noise reduction, and root cause insights. Build self‑service observability frameworks that enable engineering teams and customers to easily onboard services. Collaborate closely with SRE, Product, and Engineering teams to improve system reliability, self‑healing, and operational maturity. Champion engineering best practices including code quality, testing, CI/CD, and operational readiness. Support innovation and experimentation with emerging technologies (e.g., AIOps, LLMs, agentic workflows, eBPF). Participate in operational reviews, postmortems, and KPI tracking to continuously improve observability outcomes. To be successful in this role, you have: 7+ years of experience building or operating large‑scale distributed systems, cloud platforms, or infrastructure services. 3+ years of engineering leadership experience managing teams and driving execution. 1+ year of experience contributing to or leading AI‑assisted or AI‑enabled engineering initiatives. Hands‑on experience building or operating observability and alerting solutions using logs, metrics, and traces in production environments. Working knowledge of OpenTelemetry , Prometheus / TSDBs , Kafka , Grafana , or similar observability tooling. Solid understanding of full‑stack observability—from application‑level signals to infrastructure and networking. Familiarity with cloud‑native technologies such as Kubernetes and container observability. Experience working in or alongside SRE / reliability‑focused teams . Strong communication skills with the ability to collaborate across engineering, product, and operations. Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience). Nice to have: Exposure to network observability technologies (e.g., flow monitoring, GNMI, ThousandEyes). Experience with multi‑cloud environments (AWS, Azure, GCP). Passion for operational excellence, reliability engineering, and data‑driven decision‑making. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
A global technology leader in Dublin is seeking a Senior Program Manager to lead government and workforce skilling initiatives in the EMEA/APAC region. The role will involve building partnerships with public sector agencies, designing impactful training on the ServiceNow platform, and managing complex stakeholders and budgets. With a background in workforce development and a passion for skills training, the successful candidate will drive innovative educational programs and mentor teams. Competitive salary and international travel opportunities included. #J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. ServiceNow is currently seeking a Senior Solution Consultant to provide technical presales partnership and to provide customers with product and solution guidance. Aligned to a number of Enterprise-level Accounts in the Irish market, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform. What you get to do in this role: The Senior Solution Consultant is a pre‑sales technical consultant with the advanced ability to develop, position and provide technology‑based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Responsible for understanding business and technical problems encountered, addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc. Routine interaction with C‑Suite Executives Interview customers both face to face and remotely to uncover their technology architecture and business needs. Partner with the sales teams in the customer account and strategy planning Lead non‑technical discussions with your customers to help define objectives that ServiceNow can address and their business value Sell the value of our solution, not just the features and functions of the products Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc. Demonstrate the product, both standard and tailored to prospects and existing customers, both onsite and via video conference. Collaborate in the creation of product demo scripts and scenarios. Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution. Respond to Request for Information/Proposal documents. Stay current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and lead POV/POC cycles. Stay current on competitive analyses and understanding differentiators between the company and its competitors. In conjunction with Sales Personnel and Professional Services, conduct transition briefings – communicate commitments, set expectations in preparation for deployment. Act as the ServiceNow subject‑matter expert at Executive briefings/marketing events. To be successful in this role you have: Expertise of enterprise software pre‑sales solution consulting or sales engineering experience essential. Experience working with and selling to enterprises (+ 5000 employees). Experience selling complex multi‑product or cross‑platform software solutions essential. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry. Ability to pull together complex virtual and matrix teams. Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly. Able to articulate and logically communicate concepts with both technical and non‑technical audiences. Exceptional communication and presentation skills including technical and business concepts. Understanding of and experience selling to Enterprise Architecture teams. Ability to understand the "bigger picture" and the business drivers around IT. Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence. Business Travel as necessary within Ireland and the UK and occasionally international travel to the US. Office attendance in person in our Dublin office on Dawson Street 2‑3 times per week depending on business need. Fluency in English. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
A leading software company in Dublin is seeking a Senior Manager of Engineering to drive the development of cutting-edge observability applications. In this role, you will manage a talented engineering team, ensuring the successful execution of observability strategies that enhance system reliability and customer experience. Qualified candidates will have extensive experience in large-scale systems, engineering management, and cloud platforms. This role offers a chance to work with innovative technologies in a dynamic environment. #J-18808-Ljbffr
A leading cloud-based IT solutions provider in Dublin is looking for a Senior Solution Consultant to provide technical presales partnership with enterprise-level accounts. The role involves understanding and addressing business challenges, collaborating with sales teams, and demonstrating the value of the platform. Candidates should have expertise in enterprise software consulting, strong presentation skills, and experience with complex solutions. Fluency in English and occasional travel within Ireland and the UK are required for this position. #J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. About the Role The ServiceNow Customer Acceleration org (part of the Global Learning and Development group) is seeking a Senior Program Manager to lead government‑ and large workforce‑skilling initiatives across EMEA/APAC, combining strategic program leadership, stakeholder management with content curation expertise. You'll build partnerships with public sector agencies, design impactful ServiceNow platform training programs, and create sustainable career pathways that prepare individuals for both AI Literacy awareness and high‑demand roles within the ServiceNow ecosystem. What You’ll Do Lead large government and workforce skilling programs end‑to‑end, managing budgets, complex timelines, and cross‑functional stakeholder relationships Build andmaintainstrategic partnerships withinternal and external government teams, workforce development agencies, public funding bodies, and regulatory authorities Represent ServiceNow University in support of the companies’ bids for Government RFP responses, ensuring compliance with funding agreements and reporting obligations Develop ROI frameworks and impact measurement strategies demonstrating employment outcomes, economic value, and skills development metrics Design and deliver scalable training programs focused on the ServiceNow AI platform and other technologies tailored to diverse learner populations Build and curate comprehensive learning assets including instructor‑led sessions, eLearning modules, videos, job aids, and documentation targeted to various roles and skill levels Advise and collaborate with government partners and training providers on appropriate learning solutions and adoption strategies from the ServiceNow catalog Facilitate workshops (virtually and in‑person) to ensure stakeholder alignment, gather content requirements, and drive engagement Manage client‑facing and internal deliverables including project plans, status reports, communication plans, training strategies, and measurement frameworks Develop and implement user adoption strategies and change enablement frameworks that ensure learner success and employment readiness Oversee technology platforms (LMS, CRM, reporting dashboards) supporting program delivery and performance tracking Monitor KPIs including enrollment, completion rates, certification attainment, employment outcomes, and customer satisfaction Conduct program evaluations, implement continuous improvement initiatives, and share best practices across the global workforce development network Mentor and lead as necessary Project Managers, coordinators, and training specialists involved in projects Foster a culture of innovation, inclusion, and learner‑centricity Contribute to the development and enhancement of existing and new ServiceNow University development offerings Travel: Up to 40% domestically and internationally as needed To be Successful in This Role, You Have Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry. A collaborative mindset with strong accountability for team and stakeholder success Proven ability to influence and advise senior stakeholders by presenting well‑rounded options and providing strategic thought leadership Exceptional communication skills across diverse audiences—from government officials to entry‑level learners Passion for skills development, social impact, and the ServiceNow AI Platform Adaptability and creativity with a track record of delivering high‑quality results under tight deadlines and in evolving environments Qualifications Required: 8‑10+ years managing government‑funded workforce development or enterprise technology training programs with measurable employment impact Extensive experience leading enterprise‑wide change enablement programs—skilled in executive workshops, change impact analysis, communication and training strategies, and building stakeholder networks Familiarity with government skilling frameworks (apprenticeships, vocational training, national qualification systems) Proven expertise creating/curating and delivering training content across multiple formats (ILT, eLearning, video, documentation) for diverse audiences Demonstrated track record achieving employment outcomes, certification targets, and program KPIs Confident delivery skills with ability to engage audiences up to and including C‑suite and executive government stakeholders Experience leveraging or integrating AI into work processes, decision‑making, or problem‑solving Technical proficiency with Microsoft Office and learning design tools (Camtasia, Articulate, Descript, Snagit, Synthesia, web‑conferencing platforms) Bachelor’s degree in Business, Public Policy, Education, Technology, Instructional Design, or related field; Master’s degree preferred Preferred Hands‑on experience with ServiceNow AI Platform, ITSM solutions, or the ServiceNow product suite Knowledge of ServiceNow certification paths, partner ecosystem, and customer landscape Background in public‑private partnerships and workforce development policy PMP, PgMP, or equivalent program/project management certification Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
A leading tech firm is seeking a Technical Consultant in Dublin, Ireland, to implement and provide support for data.world data catalog solutions. The role involves designing tailored solutions, advising clients on data governance, and providing technical support. The ideal candidate has a background in Computer Science, strong communication skills, and experience with data governance practices. Join a company that champions innovation and client engagement. #J-18808-Ljbffr
A leading cloud platform provider is seeking a Senior Director for Worldwide PMO focusing on AI Acceleration & Modernization. This role transforms the PMO into a delivery engine that supports autonomous implementation and modern practices. Required qualifications include 12+ years in global PMO, strong change management and leadership skills, and a solid understanding of AI concepts. This position will also involve global authority on delivery standards and governance. Flexible working options available. #J-18808-Ljbffr
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Senior Director, Worldwide PMO – AI Acceleration & Modernization is responsible for transforming ServiceNow’s global delivery governance model to support AI-native, autonomous, and next‑generation implementation delivery at scale. This role evolves the traditional PMO from a compliance and reporting function into a delivery acceleration engine—one that drives adoption and adherence of autonomous implementation solutions, enforces modern delivery standards, and ensures consistent execution of AI‑first delivery models across Expert Services and the partner ecosystem. You own the global delivery control plane: standards, governance, readiness, execution health, and change management required to operationalize new delivery solutions—while enabling speed, flexibility, and measurable outcome improvement. Your mandate is not to slow delivery down—but to make modern delivery repeatable, predictable, and scalable worldwide. What you get to do in this role Global PMO Transformation & Leadership Lead the Worldwide PMO function supporting AI, Acceleration & Modernization, with global authority across geos, areas, segments, and partners. Redefine the PMO operating model to support AI‑native delivery, autonomous implementations, and next‑generation execution methods. Transition PMO from project tracking to delivery system enablement, focused on speed, quality, and adoption. AI‑Native & Autonomous Delivery Adoption Drive global adoption of autonomous implementation solutions, AI agents, and accelerated delivery methods as the default execution model. Establish governance frameworks that enable, not inhibit, the rollout of AI‑first delivery capabilities. Ensure delivery teams and partners adopt new delivery solutions, platforms, and operating standards consistently. Delivery Standards, Governance & Readiness Own global delivery standards including modernizing Now Create, defining readiness gates, execution quality benchmarks, and AI delivery guardrails. Define and enforce governance models for: AI agent usage and quality Autonomous vs. human‑led delivery boundaries Enterprise delivery risk, security, and compliance Ensure consistent delivery quality while supporting rapid innovation and iteration. Execution Health, Metrics & Visibility Partner with KPIs & Analytics to operationalize and manage outcome‑based metrics, including: Time to deploy Time to first use AI agent quality and adoption Delivery consistency and rework reduction Provide executive‑level visibility into global delivery health and modernization progress. Use data to identify friction, bottlenecks, and improvement opportunities across the delivery lifecycle. Organizational Change & Enablement Lead global organizational change management for new delivery models, tools, and AI‑enabled execution approaches. Ensure delivery teams, partners, and leaders are trained, enabled, and accountable for adopting next‑gen delivery solutions. Act as the connective tissue between Delivery Acceleration, Portfolio Management, Product, Engineering, and Field Services. Partner & Ecosystem Alignment Align global and regional partners to ServiceNow’s AI‑first delivery standards and execution models. Ensure PMO governance extends cleanly into partner‑delivered work without introducing friction or inconsistency. Enable partners to scale autonomous and accelerated delivery responsibly and predictably. To be successful in this role you have: 12+ years of experience leading global PMO, delivery governance, or large‑scale transformation initiatives in enterprise software or SaaS. Proven ability to modernize delivery operating models across >750 WW engagements while maintaining execution discipline. Strong experience supporting or governing professional services, Expert Services, or SI/GSI delivery organizations. Demonstrated success driving adoption of new delivery models, platforms, or automation technologies at scale. Solid understanding of AI/GenAI concepts, autonomous workflows, and modern SDLC execution models. Experience instituting delivery governance that supports speed, innovation, and quality simultaneously. Exceptional executive communication skills with the ability to influence global stakeholders (internally and across partner ecosystem) Strong change‑management leadership across distributed, matrixed organizations. Prior ServiceNow delivery, platform, or partner ecosystem experience strongly preferred. Willingness to travel up to 30–40% annually as needed. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr
